Euhomy offers a straightforward, hassle-free warranty process. This limited warranty provided by the manufacturer does not affect any statutory rights you may have under applicable laws.
Euhomy support is always ready to help. Contact us at:
Toll-Free: +1-833-362-2655 (US) Mon – Fri, 9AM – 6PM (ET)
1-Year Limited Warranty
The One-Year (1) Limited warranty is valid for purchases from this website or official Euhomy purchase channels such as Amazon, TikTok, and Walmart. We warrant each product against defects in materials and workmanship under normal use. If your product was purchased from an unauthorized seller, it won’t be covered under our warranty. We recommend contacting the seller directly for assistance.
30-Day Money Back Guarantee for Any Reason
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase. This excludes corporate purchases or bulk orders, which are not eligible for a refund. (Note: Orders of 10 or more units of the same product are considered bulk orders.)
Product Condition Requirements
- Products with visible wear, damage, or signs of use, as well as free gifts, are not eligible for return.
- Returns must include all original accessories.
- For “gift with purchase” or “spend-and-save” promotions, both the main item and the free or discounted item must be returned together. If only the main item is returned, the MSRP of the free or discounted item will be deducted from the refund.
- All returned items must be in their original packaging.
Returns that do not meet the conditions above may be rejected.
Shipping and Refund Terms
For non-quality-related returns, the buyer is responsible for return shipping costs. A valid return receipt must also be provided.
For non-quality-related returns, Euhomy will only refund the cost of the product itself.
For pre-order items, the 30-day return period begins on the shipping date, not the order date.
Notes:
Refund requests under the 30-day money-back guarantee must be submitted within 30 days of opening a warranty claim. Refunds for non-quality issues cannot be processed after this period has passed.
For products purchased through third-party platforms such as Amazon, Kickstarter, or through Euhomy-authorized distributors and retailers, refer to their respective return policies.
Customers are encouraged to contact Euhomy Customer Support before initiating a return to confirm whether a return is the best option for their solution.
Return Process
Once the returned item arrives at Euhomy’s warehouse and passes inspection, the refund process will begin.
How to Return an Item on Euhomy.com
To initiate a return, submit a return request. You will need your order number and the email address used at the time of purchase. You can start your return here.
If you have an Euhomy account, you can manage your returns directly through your order history.
If you check out as a guest and do not have an order number, you can register for an account using the same email address used during the purchase. This will allow you to access your order history and manage returns.
Canceling an Order
You can cancel your order within one hour of placing it by yourself.
If you are unable to cancel directly, contact us at
[email protected] or initiate a return here.
Note: Orders that have already entered the shipping phase cannot be canceled.
How Long Does It Take to Receive a Refund?
Refunds are issued once the returned item arrives at our warehouse and passes inspection. The refund will be credited to the original payment method used at checkout. Processing typically takes 3 to 5 business days.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Euhomy are covered by a comprehensive warranty, starting from the date of purchase.
Euhomy’s limited warranty coverage applies to the original owner and the original product only and is not transferable.
For quality-related warranty claims, replacement items will be provided as follows:
- A factory-refurbished product of equal value will be offered when available.
- If no refurbished model is available, a new item will be sent.
- If replacement is not possible or not preferred, a partial refund will be offered based on the device’s period of usage.
- Replacement products may differ from the original item in appearance or features. They may have a lower market value due to technological updates or changes in availability. Euhomy will determine the most comparable replacement product at its sole discretion.
Replacement product warranties will remain valid for the original warranty period remaining for the defective item.
Process
If you need to start a warranty claim, please click the button below or contact us via email. We will respond within 24 business hours.
Notes:
The buyer must provide sufficient proof of purchase.
Euhomy must document the outcome of any troubleshooting steps taken by the buyer.
The serial number of the defective item and/or clear visual evidence showing the defect is required.
In some cases, the item may need to be returned for quality inspection.
If Euhomy requests a return of the defective item, the warranty on the replacement will be void if the wrong item is returned or if the defective item is not returned.
Valid Proof of Purchase
The order number and original shipping address will be required for online purchases made through Euhomy.
For purchases made elsewhere, a sales invoice that includes the seller’s name and the Euhomy product will be required.
Note:
Warranty claims for product defects must be submitted within 90 days of opening a warranty claim. We are unable to process warranty claims for any items that have exceeded either the original warranty period or the 90-day claim window—whichever period is longer.
Not Covered Under Warranty
- Normal aging or wear from regular use of products (including battery capacity reduction and changes in product color over time).
- Products without valid proof of purchase.
- Lost or stolen items.
- Products that are no longer within the warranty period.
- Non-quality-related issues reported more than 30 days after purchase.
- Free products or promotional giveaways.
- Repairs or modifications performed by third parties.
- Damage caused by external factors.
- Damage resulting from misuse of the product (including but not limited to drops, exposure to extreme temperatures, liquid damage, or improper operation).
- Products purchased from unauthorized resellers.
Euhomy Is Not Liable For:
- Loss of data resulting from the use of Euhomy products.
- Accidental returns made by the buyer.
- Returning personal or unrelated items.
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
- Any losses caused by misuse of the product. Compensation, if applicable, will not exceed the original purchase price of the item.
Notes:
- The warranty policy may be updated based on legal requirements, internal company policies, or product revisions.
- This warranty policy applies only to products purchased through official Euhomy channels. Products bought from unauthorized sellers are not covered. Euhomy reserves the right to interpret and modify this policy.
- Mystery box promotions and early bird campaigns are governed by their own terms and are not eligible for the general no-questions-asked return policy.
- If return items are shipped using a prepaid label provided by Euhomy, as instructed, Euhomy will cover any loss or damage during transit. However, Euhomy is not responsible for returns involving altered labels, incorrect items, or empty packages, and no refund will be issued in such cases.
- For non-quality-related returns, the buyer is responsible for any damage or loss during transit. Euhomy does not offer refunds for items damaged in transit under non-quality-related warranty claims.
