Ask a Question

🙋‍♀️ Aunty Kay says: No More Lists in ActiveCampaign! 📋 TL:DR Having too many Lists in ActiveCampaign is a massive pain in the batooky that will cost you in time, stress and money. SHORT-ISH VERSION: ✅ Subscribed to a List = you CAN send emails to this contact ❌ Not Subscribed to any Lists = you CANNOT send emails to this contact ⚠️ Lists have hidden dangers - you are NOT fully in control of which contacts are subscribed to which Lists And there’s more… 😱 Subscribers can take themselves off lists by hitting unsubscribe ☄️ ActiveCampaign can take contacts off Lists when they bounce 🛠️ API calls and integrations you forgot about can take contacts off Lists My advice? Get informed about how Lists really behave in ActiveCampaign so you stay in control and out of trouble. TELL-ME-THE-DETAILS VERSION: Visit the blog for our explainer video and the nitty gritty details on understanding ActiveCampa

I run a soccer program for children aged 18 months and up. Our email list comprises parents’ email addresses. How can I effectively segment and target emails based on the different age groups of their children using ActiveCampaign? Different ages, different programs

I can not figure out what is going on with my automation. it is a 3 step welcome email/autonation and I can not get it to work. I can manually send emails out from my contact list but it appears it is the automation part that is now working.

I inserted a button in a mail in my automation. I received this mail in my inbox just now and I see the button is very different from what I designed. Why is this? In some designs a part of the text dissapears. How can I solve this? Kind regards, Lisanne

Can I also define a display condition in an e-mail for a product from the product catalog? For example, if contact field=xy then show product xy?

💡CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

Struggling with how to use Lists in ActiveCampaign? Lists vs Tags vs Custom Fields vs Segments ??? Argh!! You’re not alone, and I can help you for ever in 7 mins flat… New on the Slick Business YouTube channel: Explainer: How NOT to use Lists in ActiveCampaign 🗃️ The real purpose of Lists in ActiveCampaign 🚫 Why having lots of Lists will cost you time & trouble 🔄 Understanding Unsubscribes and List Status - spoiler: you are NOT in control! 👤 How to Segment properly (without lots of Lists!) 🔍 Tags and Custom Fields – your new Best Friends in ActiveCampaign Having too many Lists is the single biggest troublemaker for ActiveCampaign users, ever. Watch now to find out how to do Lists better, and save yourself a ton of time, stress and mystery unsubscribes… ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ https://www.youtube.com/watch?v=Se81dtkY0xM

ActiveCampaign people - new Segments have landed ! And this is where your old Segments are hiding… (because I know you’ll be having a minor heart attack if you think your carefully crafted Segments are gone!) ➡️n ew Segments have gone live in ActiveCampaign accounts 😱 all your old Segments seem to have vanished… 🎉 but hooray - old Segments are still there - phew!! 📘 old Segments are now called List Segments (Legacy) 📧 and you can still use them - for as long as you like - to send Campaign emails - also phew! IMPORTANT BIT: 🔎 type the Segment name in the Send To search bar to use an old Segment when you send a Campaign I have more to come on this - the new Segments are honestly fabulous time saving things - but first, let’s keep everyone moving with the Segments they already have.

With ActiveCampaign, you can use sentiment analysis to determine if an incoming deal email from a customer is positive, negative, or neutral. Sentiments can appear as positive (happy face), negative (sad face), neutral (neutral face), or mixed (surprise face). Here’s how to turn it on and off: How to turn on sentiment analysis To turn sentiment analysis on for a connected email account: Click Deals on the left menu. Click the “Connected Emails” option. Choose the email account you want to use with sentiment analysis. Click the “Sentiment Analysis” dropdown and click the “Allow” option. When you turn on sentiment analysis, deal emails for the connected email account moving forward will have a sentiment attached to them. How to turn off sentiment analysis To turn off sentiment analysis, follow steps 1-4 above and click the “Do not allow” option instead.

We have a big problem, on 3 of our customers, we can not send e-mail to their prospects. We get this notification: “This email has been deactivated due to exceeding your email limit budget, please reactivate to resume sending.”, but we’ve only used 10% of the number of e-mails you can send. Please reactivate to resume sending”, but we’ve only used 10% of the number of e-mails we can send. Do you know why, and do others have the same problem? At the moment, all our campaigns are affected by this problem/bug, and we’d like to be able to resolve it as soon as possible… thank you in advance.

Hello - we download form submission data into MS excel. But the export has a whole heap of irrelevant data. Is there a way to just download the form data?

I CANNOT create any new segments today. Please help!

Want to get more email opens and clicks in your ActiveCampaign emails, but not sure how? These are the quick (and effective!) tips you need… PLUS a free checklist to keep forever 📋 ⬇️ New on the Slick Business Blog ⬇️ Increase your Email Open Rate and Click Rate with Small Changes 📈 Fast actionable strategies to make your emails irresistible and super clickable. Perfect for anyone looking to up their email marketing game & make more money via email (plus a deliverability boost - hooray!) What you’ll learn: 💼 Nail the perfect sender name 📧 Write must-open subject lines Using engaging pre headers 📱 Format for mobile 🔗 Master quick clicks, curiosity clicks, and sales clicks Read blog > make small changes > watch your opens & clicks increase 🙌Slick Business – 11 Nov 24

💡 CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

I am moving my contacts from MailChimp to ActiveCampaign and when I uploaded my list of 24,046 Active Subscribers, 3,638 were automatically listed as “Unsubscribed.” I manually double checked a dozen contacts to make sure they are actually subscribed on MailChimp and they are. How do I fix this?

Connect with your customers instantly with ActiveCampaign’s OneSignal Integration! ✨ Send personalized messages directly to your customers’ devices ✨ Increase sales and customer engagement ✨ Design your own messages or use a OneSignal template Watch below to learn how to use push notifications to grow your business!👇 ActiveCampaign for OneSignal Integration: Send Web and Mobile Push Notifications in Automations

Ever struggled to get perfect timing for automated emails in ActiveCampaign? ⏳ We’ve got you covered with our latest video on Wait Steps New on our YouTube channel: How to use WAIT steps in ActiveCampaign automations: Perfectly timed emails Join me, Kay Peacey, for a fast tour of Wait Steps, showing you exactly how to have the right thing happen to the right person at the right time in your automations. An essential watch for newbies, with tips experienced users will love to fine-tune more advanced wait steps! 🕰️ Easy Timer Wait Steps to control automation flow 🔍 Wait with Conditions to totally personalise wait timing 📅 Timezones explained for Date and Time Waits ⚠️ Top tips for managing wait steps that won’t break Let’s go - Wait Steps skill-boost in just 7 mins of your time! ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ How to use WAIT steps in ActiveCampaign automations: Perfect

Pls help: How do i resize floating box on mobile version

The final email in my re-engagement automation is an “Is this Goodbye” email. I highlight the benefits of remaining on my list and invite them to stay on my list by either clicking a link or button. My question is, how do I structure the button to give a “thank you” message? Thanks, Therese

🎉 Calendar view for Campaign emails has arrived in some ActiveCampaign accounts ! 😍 Whoop whoop! 📅 View your sent and scheduled Campaign emails in month by month calendar layout 🏷 Use Labels to colour code and help you stay organised at a glance I’m SO happy to see this ! It’s rolling out, so don’t stress if you don’t have it yet - it’s coming! ActiveCampaign Academy members head to our What’s New board for a guided tour and how-to-use-it tips

💡 CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

Our floating box keeps showing to the same user multiple times in the same session, when the user has signed up and goes to another page on the same website - inspite of the “hide after interaction” setting. It looks like the activecamapign cookies is not beeing saved and therefore the user is not beeing recognised, when he goes to a new page. Have you experienced this, and did you find a solution?

If I set up an automation set to send emails every day but a contact may want to read them all faster (ie a mini course with tips every day) is there a way for the contact to hit a link to ask for the next email quicker?

If a lead or contact is deleted in Salesforce, the integration will not delete the contact in ActiveCampaign. If the contact or lead you deleted in Salesforce is updated/edited in ActiveCampaign, then a sync will be triggered and the contact or lead will be added back to your Saleforce account. To prevent this from happening, you will need to remove either of these tags from the contact record in ActiveCampaign: added-to-salesforce-contact added-to-salesforce-lead Once these tags are removed from the contact record in ActiveCampaign, the sync will not run.

You can use ActiveCampaign’s Google Ads integration to effortlessly create new audience lists and sync customer lists with Google Ads. You can also immediately initiate personalized follow-up campaigns and nurture prospects effectively once they submit a lead form. Take note You must have a Google Ads account to use this integration. If you are not a Google Ads user, you can create a new account directly from your ActiveCampaign account Only Google Ads Admin users can set up this integration. When connecting your Google Ads accounts, only the accounts you have admin access to will display About the Google Ads integration This integration offers two different sync options: Lead Sync and Customer Match. Lead Sync Lead Sync includes inbound updates coming to ActiveCampaign from Google Ads lead form submissions. This setup is configured on the Google Ads App Listing page in your ActiveCampaign account. With this option, contacts will sync to ActiveCampaign once they submit your live Goog