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Upgraded to 2.7.0: ERROR_EXCEEDED_MAXIMUM_ACK_TIMEOUT_COUNT (7.4.x & 8.0.x firmware) #29957

@christopher-kwok

Description

@christopher-kwok

z2m_debug_log_2.txt

z2m_debug_log.txt

What happened?

ATTACHED 2 debug log files captured on 02/12/2025 and 03/12/2025 to this issue.

Hi,

I’ve just upgraded to Z2M v2.7.0, and since then I’ve noticed that Z2M keeps crashing and restarting repeatedly—sometimes within a few minutes, and other times within an hour.

I checked the add-on logs and found the following:

2025-12-02 20:08:01] error: zh:ember:uart:ash: Received ERROR from adapter, with code=ERROR_EXCEEDED_MAXIMUM_ACK_TIMEOUT_COUNT.
[2025-12-02 20:08:01] error: zh:ember:uart:ash: ASH disconnected | Adapter status: ASH_NCP_FATAL_ERROR
[2025-12-02 20:08:01] error: zh:ember:uart:ash: Error while parsing received frame, status=ASH_NCP_FATAL_ERROR.
[2025-12-02 20:08:01] error: zh:ember: Adapter fatal error: HOST_FATAL_ERROR
...
[2025-12-02 20:08:03] info: zh:ember:uart:ash: Port closed, error=null
[2025-12-02 20:08:03] info: zh:ember:uart:ash: ======== ASH stopped ========
[2025-12-02 20:08:03] info: zh:ember:ezsp: ======== EZSP stopped ========
[2025-12-02 20:08:03] info: zh:ember: ======== Ember Adapter Stopped ========
[2025-12-02 20:08:03] error: z2m: Adapter disconnected, stopping
[2025-12-02 20:08:03] info: z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/state', payload '{"state":"offline"}'
[2025-12-02 20:08:03] info: z2m: Disconnecting from MQTT server
[2025-12-02 20:08:03] info: z2m: Stopping zigbee-herdsman...
[2025-12-02 20:08:06] info: z2m: Stopped zigbee-herdsman
[2025-12-02 20:08:06] info: z2m: Stopped Zigbee2MQTT
[20:08:14] INFO: Preparing to start...
[20:08:14] INFO: Socat not enabled
[20:08:15] INFO: Starting Zigbee2MQTT...

I was using a ZBDongle-E EmberZNet v7.4.5 earlier today, and after the upgrade and the crashes began, I upgraded the firmware to v8.0.3, but the issue still persists.

Is anyone else experiencing the same problem?

What did you expect to happen?

No response

How to reproduce it (minimal and precise)

No response

Zigbee2MQTT version

2.7.0

Adapter firmware version

8.0.3 [GA]

Adapter

SONOFF Zigbee Dongle-E with EmberZNet firmware

Setup

  • Raspberry Pi 4
  • Home Assistant OS
  • Core: 2025.11.3
  • Supervisor 2025.11.5
  • Operating System: 16.3
  • Frontend: 20251105.1

My Zigbee devices:

  • 1 x IKEA E22x4
  • 1 x IKEA E1743
  • 1 x IKEA E2001/E2002
  • 3 x IKEA E2013
  • 7 x IKEA E2202
  • 1 x IKEA LED2201GB
  • 2 x SONOFF S60ZBTPG
  • 1 x Aqara SJCGQ13LM
  • 3 x SONOFF SNZB-02D
  • 1 x SONOFF SNZB-02WD
  • 2 x SONOFF TRVZB
  • 3 x Aqara WS-EUK03
  • 1 x Philips 9290012607
  • 1 x Philips 9290030674

Device database.db entry

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Debug log

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Notes

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