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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

11,078 topics · Next page
Topic
Last post
This is a curated list of topics that answer various questions people had over time, collected in one place so they'll b...
started by No Time To Play Jan 20, 2026
1,726 views
No replies yet
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo Sep 23, 2025
3,163 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
16,559 views
No replies yet
I can not download the app on windows it says someting about third person website. How do I fix that ??
started by Kupiko 4 hours ago
1 reply
16 views
Hello there, I previously submitted two comments, but both were placed under review; it has been 14 days for one and...
started by scrapw 4 hours ago
9 views
No replies yet
Hello. My games are getting deindexed. The CTR is gone, and the games aren't showing up in search. I think it's because...
started by ostsergey 5 days ago Last page
61 replies
2,199 views
Dear Developers, I really need your help! I’m a UI/UX artist currently working on improving my itch.io asset packs to...
started by dobo_ui 7 hours ago
19 views
No replies yet
Hello there, My first post got published immediately while the second is pending approval for over a week now. A bit con...
started by Dr. Zhiroby's Games 6 days ago
4 replies
93 views
I've read the Getting Indexed guide and the pinned search and indexing FAQ, and I still have a question. My project: htt...
started by Cogg Games 7 days ago
3 replies
92 views
Hello, my game is not appearing in search for months now, I don't think it was ever there to be honest. I patiently wait...
started by Aynekko 9 hours ago
1 reply
15 views
This is in relation to my previous post and ticket I made about this ~7 months ago -> https://itch.io/t/5418323/itchpatr...
started by Kay Lousberg 13 days ago
19 replies
351 views
After trying to post a comment dozens of times, it finally worked once and is now back to not working. I keep getting th...
started by NecromancerOP Jan 20, 2026
16 replies
965 views
Hello No Time To Play I am experiencing an issue where my game’s recent major update is completely missing from the pu...
started by HealthPotGames 13 hours ago
1 reply
20 views
Olá boa tarde, tava jogando splinterfaction e ta aparecendo esse erro. Aparece essa mensagem: "O jogo não está dispon...
started by Redesigma1986 17 hours ago
1 reply
31 views
As title suggests I am unable to make comments without them needing moderator approval. I submitted a ticket in February...
started by cantbelieveit 1 day ago
1 reply
31 views
I just officially posted the most important update for my game THIS YEAR. Now, 13 hours later, I checked and my game sti...
started by Honey Queen Studios 20 hours ago
1 reply
32 views
There doesnt seem to be a filter system for the games ? I have zero interest in horror games and every time I come to th...
started by KaHumphreys 3 days ago
5 replies
87 views
It would be nice if a browser-based game could auto-size without being a Unity game. As a workaround I’ve added these...
started by fluffy 1 day ago
15 views
No replies yet
Hello, it seems the vast majority of games here are developed using a game engine . I am curious to see games developed...
started by Shane's experiment 2 days ago
4 replies
75 views
I have a payoneer account. When I click to link it to Itch.io within Itch's dashboard, it leads to a payoneer page askin...
started by Kyrieru 14 days ago
4 replies
96 views
Basically what the title is. I've been having this problem for over a month. I've already emailed more than a week ago...
started by Daily-Everything 2 days ago
2 replies
37 views
Hello, My game "SPREAD" was published on itch.io about five months ago. However, it still doesn't appear in search resul...
started by KatanaStudio 1 day ago
2 replies
32 views
Hello everyone, We are the developers of Beauty Touch: https://oiwakuna.itch.io/beauty-touch We have carefully reviewed...
started by Oiwa Kuna 1 day ago
64 views
No replies yet