Scott Everett
ITIL Master | PeopleCert ITIL & PRINCE2 Ambassador | Head of Apps Management @ ARU
LinkedIn
LinkedIn
Scott Everett - Resume
Scott Everett - Resume
My Digital Badges
My Digital Badges
I bridge the gap between ITIL 4 theory and operational impact.
Its only the licence, right?
Its only the licence, right?
The Data <> Outcome Relationship
The Data <> Outcome Relationship
Ever wondered why the link between data and outcomes sometimes breaks down? 🔗 Good data → Clear insights → Smarter decisions → Measurable impact. It sounds simple, but the whole chain depends on the very first link: good quality data. If your data isn’t maintained, cleaned, and tested for validity, it doesn’t take long before it goes stale. And once that happens, insights weaken, decisions lose focus, and outcomes fall short for your customers. So here’s the question: how confident are you that your data is ready to deliver value? #DataQuality #DataGovernance #DataDriven #BusinessIntelligence #DigitalLeadership #Analytics #CustomerValue #DecisionMaking #DigitalStrategy
Cybersecurity is a culture, not a checkbox
Cybersecurity is a culture, not a checkbox
Understanding True Digital Transformation
Understanding True Digital Transformation
🚀 Modernise Change Enablement for High-Velocity IT
🚀 Modernise Change Enablement for High-Velocity IT
Rethinking Digital at Executive Level
Rethinking Digital at Executive Level
The Watermelon Effect
The Watermelon Effect
The Digital Service Catalogue
The Digital Service Catalogue
Beyond the SIP: How Toyota Kata Reinforces ITIL4
Beyond the SIP: How Toyota Kata Reinforces ITIL4
🔁 Continuous improvement is easy to say but harder to embed. During my ITIL 4 training, I came across Toyota Kata, a practical, lightweight routine that helps teams think and act toward better outcomes. In this article, I explore what it is and how it fits naturally into IT Service Management. #ITSM #ITIL4 #ContinuousImprovement #ToyotaKata #LeadershipDevelopment #ServiceManagement #DigitalTransformation #OperationalExcellence #AgileThinking #ChangeEnablement #CultureOfImprovement
Listen to my SDI talk on Technical Debt
Listen to my SDI talk on Technical Debt
Technical debt can erode IT operations, reducing efficiency and increasing costs if unmanaged. In this talk, Scott Everett, an ITIL 4 Certified Master, explores the technical debt lifecycle and links it to ITIL’s Continual Service Improvement (CSI) practices. Listeners will gain practical strategies to address debt, balance short-term deliverables with long-term value, and adopt governance frameworks to sustain service quality. Learn how mastering technical debt supports CSI and drives sustainable success in IT service management.
“That’s a Nice App You’ve Got There, But What Does It Really Cost?”
“That’s a Nice App You’ve Got There, But What Does It Really Cost?”
Budget round, 09:07 a.m.
💭 What’s the Problem? And more importantly, who’s solving it?
💭 What’s the Problem? And more importantly, who’s solving it?
If you're in Digital, you're no stranger to incidents. They're noisy, urgent, and get all the attention.
The Art of Operations 🎯
The Art of Operations 🎯
The AI Adoption Loop
The AI Adoption Loop
AI is rapidly becoming pervasive, seamlessly integrating into the products, services, and workflows that shape our daily lives. We’re already experiencing its influence - whether through social media, online shopping, or healthcare.
ITSM Presentations
Technical Debt -Breaking the Cycle
Technical Debt -Breaking the Cycle
Breaking the Cycle: Mastering Technical Debt in IT Service Management Presented by Scott Everett 1
Problem Management
Problem Management
Digital Service Management A Presentation On Formalised Problem Management Adoption
ITIL4 Overview
ITIL4 Overview
ITIL 4 Overview for IT Services Presented by Scott Everett
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