Question 1

How do I book a class or workshop?

Accepted Answer

The first thing to do is drop us an email! 
Get in touch at hellomakecreativestudio@gmail.com and let us know:
 • What class / workshop you would like to book
 • What date(s) you are interested in
 • The name and age (if under 18) of the person you are booking for
• Your contact details (email and phone number)

We will respond to your email within 24 hours to acknowledge your request. If we have availability, we will then send a booking form to complete, along with a payment link. Bookings are confirmed only when the form has been returned and an agreed deposit/payment in full has been received.

Question 2

Where do your workshops and classes take place?

Accepted Answer

Our workshops take place in a variety of fantastic locations in central Bath!

Currently, our workshops for young people are based in the inspiring learning space at Bath Artists' Studios.

Our Jane Austen and Hen Party workshops are held in a beautiful period building in central Bath, a stone's throw from the station. Venue details will be sent on confirmation of your booking.

If you have any questions about accessibility, please get in touch by emailing:
hellomakecreativestudio@gmail.com

Question 3

How much do your workshops and classes cost?

Accepted Answer

Our prices vary depending on materials, venue and duration - please see the KEY INFO for the workshop or class you are interested in.

We try to make our prices fair and are always up front about what is included. The use of our tools and equipment, plus good quality materials are always included – and materials are sourced sustainably wherever possible.

If you have any special requests, feel free to get in touch and we will try to accommodate you at an additional cost.

EMAIL:
hellomakecreativestudio@gmail.com

Question 4

Are your classes and workshops accessible for those with disabilities or those who need additional support?

Accepted Answer

We want our workshops to be accessible and inclusive, however this may depend on the venue for the class/workshop, the course in question, and the level of support that is needed. If you are unsure, before making a booking, please contact us at: hellomakecreativestudio@gmail.com and we will be happy to chat this through with you.

Question 5

Young Makers + Magpies: Who can collect my child?/Can they leave the class alone?

Accepted Answer

When you complete the booking form, please let us know the name of the person who will be collecting your child from class. Children may only be collected by an adult (over 18) or sibling (over 16). Any change to these arrangements must be confirmed and acknowledged by us BEFORE the class. We will not release a child to any person unknown to us without prior parental consent.

Children over the age of 11 may leave class unaccompanied if you have consented to this on your booking form. Children under the age of 11 MUST be collected and may not leave by themselves.

Question 6

Young Makers + Magpies: What happens if I am late to collect my child?

Accepted Answer

If you know you are going to be late collecting your child, please call us at the earliest opportunity and discuss the arrangements for collection.

We charge a late collection fee of £50 if you are over 15 minutes late to collect your child. The late fee increases by £50 for each subsequent 15 minutes. This late fee covers the cost of a member of staff to wait with your child.

Question 7

Young Makers + Magpies: Are refreshments provided?

Accepted Answer

We don't provide refreshments at our ‘Young Makers’ classes or ‘Magpies’ workshops. Food should not be consumed in the studios, although water will always be available. We ask that you make us aware of any allergies on the booking form.

Question 8

Hen Parties/Birthdays: Are refreshments provided?

Accepted Answer

Yes - we will provide tea, coffee and biscuits. We ask you to let us know about any allergies on the booking form, but we cannot guarantee that refreshments provided by us are free of allergens. If you would like any other refreshments – for example, cupcakes, light snacks, etc, we may be able to provide these, subject to an additional cost. To discuss, just email us: hellomakecreativestudio@gmail.com

Question 9

Hen Parties/Birthdays: Can we incorporate a theme / colour scheme into the activity?

Accepted Answer

Yes! We want to make your time with us as personalised as possible! However, we can't accommodate last minute or on-the-day requests, so we need to know about themes or colour schemes well before your workshop - ideally no less than two weeks so that we can source materials. Please contact us at hellomakecreativestudio@gmail.com to discuss this further.

Question 10

Hen Parties/Birthdays: Can we bring our own food?

Accepted Answer

We are happy to discuss this, however we don't recommend that you plan to eat anything substantial during the activity itself, as you may not be able to complete the workshop. We also need to know in advance if you require additional plates, cutlery etc. Please let us know your plans at the time of booking by dropping us an email: hellomakecreativestudio@gmail.com

Question 11

Hen Parties/Birthdays: Can we play our own music?

Accepted Answer

Of course! Music adds to the fun. However your tutors reserve the right to keep the volume at a level where they can teach you effectively and safely, while also keeping our neighbours happy! If you have any questions about this, please raise them during the booking process so you can be sure to enjoy your hen/birthday party classics!

Question 12

Jane Austen Workshop: Are refreshments provided?

Accepted Answer

Yes, indeed! As part of the workshop, you will be provided with a delicious, locally sourced cream tea! This includes a scone with jam & cream, plus tea or coffee. Please note that we are unfortunately unable to accommodate individual dietary requirements. If you would like to discuss allergens with us, please email: hellomakecreativestudio@gmail.com in advance of your workshop. We cannot guarantee that our refreshments do not contain common allergens and ask participants to accept personal responsibility for any risk.

Question 13

Jane Austen Workshop: Can children (under 18s) participate?

Accepted Answer

This workshop is aimed at over 18s only and is unsuitable for children, however it may be suitable for teens with some sewing/craft experience. Please contact us BEFORE making a booking to discuss: hellomakecreativestudio@gmail.com.

Question 14

Can I cancel my booking?

Accepted Answer

You will appreciate that we need to have a clear cancellation policy in place as we source materials and secure our fabulous venue for you in advance of your class/workshop. We also understand that sometimes circumstances change. BEFORE booking, please make sure that you read and accept our cancellation terms which are clearly set out at paragraph 3 of our Terms and Conditions available on our Instagram page. Thank you.

Make Creative Studio

Fun, inspiring workshops and short courses in textiles, art and crafts!

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