Best Government Call Center Infrastructure (CCI) Software

Automation Anywhere is the leader in Agentic Process Automation (APA), putting AI to work across organizations. The company’s platform is powered with specialized AI agents, generative AI, and offers process discovery, RPA end-to-end process orchestration, document processing and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, improve customer experiences and create new revenue streams. The company is guided by its vision to fuel the future of work by unleashing human potential through Agentic AI-powered automation.

Zultys has created its Integrated Contact Center (ICC) to optimize operations and effi­ciently handle a high volume of customer calls. Available as a web-based or desktop application, it comes pre-packaged with features designed to streamline processes and enhance the customer experience. ICC can improve the productivity and effectiveness of customer service departments of any size and call volume. Intelligently process incoming calls to agent phone lines based on preset rules and real-time conditions. Incoming calls can ring all employees in the department, or one person at a time, depending on the work style. An incoming caller can be routed to the best employee to help them based on specific criteria. If a customer calls back within a certain amount of time, their call can be sent to the same agent who helped them before, so they don’t have to explain themselves again. A real-time, customizable view of all activity with Wallboard and SuperView.