Cognigy.AINiCE Cognigy
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About
Clone your sales team with no additional headcount using Aktify’s virtual AI agents. Find relief knowing that Aktify will take care of an unlimited number of unresponsive leads (which may have been traditionally ignored) at scale and consistently bring ready-to-talk customer to your sales team’s door. It’s not another SMS chatbot. This SMS AI absorbs context, colloquial styles, and intents. Her messages look and sound like they are coming from a real person. That means your leads receive personalized real-time responses. When a lead responds, your SMS AI agent interprets the text and takes the appropriate next step. No human input needed. Aktify’s AI agent creates several touchpoints. She’s more assertive than a human rep and only as persistent as what she’s programmed to do. Your virtual agent can manage thousands of simultaneous conversations. And she handles as much lead volume as you can generate.
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About
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for an intelligent virtual assistant platform
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Audience
Enterprise contact centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAktify
Founded: 2017
United States
aktify.com
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Company InformationNiCE Cognigy
Germany / United States
www.cognigy.com
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot Features
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI Features
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
IVR Features
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat Features
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
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Integrations
Salesforce
8x8 Contact Center
Amazon Connect
Elasticsearch
Facebook Messenger
Firebase
Genesys Cloud EX
HubSpot CRM
HubSpot Customer Platform
Intercom
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Integrations
Salesforce
8x8 Contact Center
Amazon Connect
Elasticsearch
Facebook Messenger
Firebase
Genesys Cloud EX
HubSpot CRM
HubSpot Customer Platform
Intercom
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