ROBIN vs. Samesurf Comparison


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About Pave the way for conversational commerce. Deliver outstanding service. Improve CX. Are you ready for conversational commerce? Today’s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order. With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data warehouse, plus data-driven Coaching. Once you have service under control, our Growth suite helps you scale. Add more channels. Automate more. Boost performance. And start adapting to conversational commerce — step by step. All questions, from all channels, in one easy-to-use console. No tickets. No queues. No drama. Advanced routing of questions to the right rep, all customer data displayed alongside. Features include dynamic webform and Live chat, customer co-browsing.	About Cobrowse rich content at ultra high speeds without enduring installs. Deploy Samesurf out of the box without writing or including code. Enjoy the cobrowse experience from any mobile device or browser. Share crystal clear content in real time without latency or pixelation. Pass control within the same page without taking over the desktop. Protect sensitive data via single tab sharing, redaction & field blocking. Embed Samesurf within any website, application or user experience. Use the only collaboration platform backed by five co-browsing patents. Empower sales and support teams to meaningfully engage your clients and prospects in real-time. Start or join instant meetings and webinars with nothing more than a standard web browser. Infuse visual context into every online interaction via our robust and install-free cobrowse platform. Deliver seamless presentations and demos from any device without the hassles of screen sharing.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience For online stores and etraders looking for e-commerce customer service plus software	Audience Companies seeking a cloud cobrowse software solution for video chat, screen redaction, in-page control passing, and document sharing
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $10 per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ROBIN Founded: 2011 Netherlands www.robinhq.com	Company Information Samesurf Founded: 2009 United States www.samesurf.com
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UnSpot	RichCall Aurus
Oracle Cobrowse Oracle	Fullview
Fullview View All	Oracle Cobrowse Oracle View All
Categories Co-Browsing Conversational Commerce Customer Service	Categories Co-Browsing
Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management
Integrations Cornerstone LMS	Integrations Cornerstone LMS View All 1 Integration
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