Best IT Service Software

Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7, enterprise-grade, personalized IT support to end users, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards through responsible AI frameworks. Start a Free Trial Now!

Deliver exceptional IT service with Auvik’s automation-first approach to network management. From proactive monitoring to automated troubleshooting, Auvik equips your team with the tools to quickly resolve issues and keep systems running smoothly. Real-time insights, detailed reporting, and intuitive dashboards enable faster response times and improved service reliability. Whether you’re managing a single network or multiple clients, Auvik helps IT teams deliver better outcomes, reduce downtime, and exceed service expectations.

Ensure business continuity by proactively preventing and resolving outages and poor performance in core systems such as ERP, WMS, and others based on SQL Server/ Oracle. 𝗥𝗼𝗼𝘁 𝗖𝗮𝘂𝘀𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Get the root cause of DB system issues in real-time, including queries, resources, and code analysis. 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: Providing automatic DBA capabilities, AimBetter reduces dependency on specialized DBAs by 80% through automated analysis and actionable insights. 𝗖𝗹𝗼𝘂𝗱-𝗕𝗮𝘀𝗲𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺: Centralized, easy-to-deploy solution suitable for businesses of all sizes. A 5-minute installation in one of the company's servers doesn't load the analyzed servers. 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗔𝗹𝗲𝗿𝘁𝘀: Notifies users of anomalies and potential issues before they impact users. 𝗠𝗼𝗯𝗶𝗹𝗲 𝗔𝗽𝗽: Enables receiving alerts and taking critical actions like killing sessions from anywhere. Real-Time Problem Solving

Easy to use configuration web interface for Nagios and Naemon. The monitoring solution for corporations and SMEs From large data centers to critical IT services – monitor and manage all of your servers, applications and systems at a glance! openITCOCKPIT creates transparency by providing comprehensive monitoring of your entire IT landscape. Its modular design includes features such as reporting, event correlation and clustering capabilities – all in an intuitive web interface. And by using its supplied host and service templates, experienced administrators can save time and effort which will be better placed in other areas. The supplied REST API makes it easy to connect to external systems. With openITCOCKPIT, the classical division between monitoring and configuration is removed. After exporting the configuration to Naemon/Nagios, users can immediately see the status of the monitored hosts and services in the front end and then edit them directly.

Netreo is the most comprehensive full stack IT infrastructure management and observability platform. We provide a single source of truth for proactive performance and availability monitoring for large enterprise networks, infrastructure, applications and business services. Our solution is used by: - IT Executives to have full visibility from the business service right down into the infrastructure and network that supports it. - IT Engineering departments as a decision support system for capacity planning, and architecting modern solutions. - IT Operations teams for real time visibility into what is failing in their environment, what bottlenecks exist and who it is affecting. We provide all of these insights for systems and vendor mixes in large heterogeneous and constantly evolving environments. We have an extensive and growing list of supported vendors (over 350 integrations) including network vendors, servers, storage, virtualization, cloud platforms and others.

Turn data into answers with Splunk deployed and managed securely, reliably and scalably as a service. With your IT backend managed by our Splunk experts, you can focus on acting on your data. Splunk-provisioned and managed infrastructure delivers a turnkey, cloud-based data analytics solution. Go live in as little as two days. Managed software upgrades ensure you always have the latest functionality. Tap into the value of your data in days with fewer requirements to turn data into action. Splunk Cloud meets the FedRAMP security standards, and helps U.S. federal agencies and their partners drive confident decisions and decisive actions at mission speeds. Drive productivity and contextual insights with Splunk’s mobile apps, augmented reality and natural language capabilities. Extend the utility of your Splunk solutions to any location with a simple phrase or the tap of a finger. From infrastructure management to data compliance, Splunk Cloud is built to scale.

Simple, easy-to-use website monitoring software. Real-time up/down status and alerts for your critical web applications and services. Thousands of businesses use Spiceworks to be alerted on the up/down status of the web applications and services that their end-users need to do their job everyday. Spiceworks Connectivity Dashboard is simple to set up. Install the monitoring agent on any workstation/server, configure the application URLs and start monitoring. Get real-time insights and spot sluggish network connections, or overwhelmed applications – either hosted in your data center or in the cloud – before they crash or users start calling. Coming Soon! Get email alerts when a business critical web application is unreachable by your users: CRM, HR, engineering. Real-time status on critical devices and apps. Get the latest monitoring info without the clutter. Keep an eye on everything within your realm with a single, easy-to-use dashboard.

Seerene’s Digital Engineering Platform is a software analytics and process mining technology that analyzes and visualizes the software development processes in your company. It reveals weaknesses and turns your organization into a well-oiled machine, delivering software efficiently, cost-effectively, quickly, and with the highest quality. Seerene provides decision-makers with the information needed to actively drive their organization towards 360° software excellence. Reveal code that frequently contains defects and kills developer productivity.​ Reveal lighthouse teams and transfer their best-practice processes across the entire workforce.​ Reveal defect risks in release candidates with a holistic X-ray of code, development hotspots and tests. Reveal features with a mismatch between invested developer time und created user value.​ Reveal code that is never executed by end-users and produces unnecessary maintenance costs.​