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Session Replay Software
Session replay software allows companies to record and visualize user sessions on a website to evaluate and optimize their interactions with the site.
Session Border Controllers (SBC)
Session Border Controllers (SBCs) are network devices or software solutions that manage and secure real-time communication sessions, such as Voice over IP (VoIP) calls, video conferencing, and other multimedia exchanges, particularly between different networks. SBCs are deployed at the borders of networks, typically between an enterprise and a service provider network, to protect the communication infrastructure and optimize traffic flow. Their primary functions include session signaling, traffic routing, encryption, and ensuring secure interconnection between different communication systems. SBCs handle tasks like ensuring high-quality service (QoS), mitigating security threats (such as denial-of-service (DoS) attacks and eavesdropping), and maintaining compliance with industry standards.
Communications Software
Communications software enables users to exchange information through various digital channels, including messaging, voice, and video. It facilitates real-time and asynchronous interactions across devices and networks, enhancing collaboration and connectivity. Common types include email clients, VoIP applications, video conferencing tools, and instant messaging platforms. Businesses and individuals rely on these solutions for remote work, customer support, and team coordination. Advanced features such as encryption, AI-driven automation, and integration with other software improve security and efficiency.
IVR Software
IVR (Interactive Voice Response) software enables automated communication between customers and a business through voice prompts and touch-tone or speech recognition. It allows customers to interact with a system using their phone's keypad or voice, enabling them to perform tasks such as checking account balances, making payments, or routing their calls to the appropriate department without human intervention. IVR software often integrates with other systems like CRM, ticketing, and help desk software to provide a seamless customer experience. By using this software, businesses can reduce call center workloads, enhance customer satisfaction, and streamline operations.
Call Tracking Software
Call tracking software enables businesses to monitor, record, and analyze incoming and outgoing phone calls to understand marketing effectiveness and improve customer interactions. It assigns unique tracking numbers to different campaigns or channels, allowing attribution of calls to specific marketing efforts. The software often provides features like call recording, call analytics, keyword tracking, and real-time dashboards to optimize sales and support performance. Integration with CRM and advertising platforms helps unify customer data and streamline workflows. Call tracking software is essential for marketers and sales teams seeking to measure ROI and enhance customer experience.
Sales Software
Sales software encompasses a range of tools designed to support and enhance the sales process. It includes systems for customer relationship management (CRM), sales analytics, lead generation, pipeline management, and automation of routine sales tasks. These tools cater to diverse business needs, from small teams to large enterprises, providing scalability and integration with other business software. The primary goal of sales software is to improve efficiency, drive sales growth, and enhance customer relationships. By leveraging data and automation, it empowers organizations to make informed decisions and streamline their sales strategies.
Call Center Software
Call center software is a type of customer service software that enables businesses to provide customer service through multiple channels such as phone, email, or web chat. It typically includes features like automated call distribution, call recording and reporting, and customer information management. It is designed to help businesses better manage customer interactions and increase customer satisfaction.
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  • 1
    Softdial Contact Center
    Softdial Contact Center™ (SCC) is Sytel’s flagship suite of feature-rich contact center applications and services, currently driving 50,000+ users in 50+ countries.​ Maximize agent productivity, with high-performance predictive dialing, and a tailored omnichannel desktop allowing work on several open text sessions at once.​ As a platform, SCC is uniquely flexible, allowing users to either run the full suite or choose which modules to deploy. It can be extended via SCC’s comprehensive, robust APIs, modified, adapted and even white-labeled to fit any business requirements​. SCC manages communication on all media channels – voice, chat, email, messaging – automatically blending and load balancing contact sessions between all agents, all queues and campaigns with its Automatic Session Distributor (ASD®).
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  • 2
    CallTrackingMetrics

    CallTrackingMetrics

    CallTrackingMetrics

    ...More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.
    928 Ratings
    Starting Price: $79 per month
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  • 3
    Delacon

    Delacon

    Delacon

    ...Customize our platform to suit your branding so you can provide your customers with a seamless experience. Unique phone numbers follow and track website visitors throughout their browsing sessions. Pinpoint drop-off in the buyer’s journey and enhance the customer experience.
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  • 4
    MightyCall

    MightyCall

    MightyCall

    ...Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
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    14 Ratings
    Starting Price: $20 per month per user
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  • 5
    WhatConverts

    WhatConverts

    WhatConverts

    ...Call, Form, Chat and eCommerce tracking is all included. Real-time reporting, lead management, and more in one simple platform. The solution offers a robust set of tracking tools for website chat sessions, eCommerce transactions, custom online events as well as integrated business reporting for quotable leads, total lead
    Starting Price: $30.00/month
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