Best Live Chat Software in China
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Compare the Top Live Chat Software in China as of January 2026
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What is Live Chat Software in China?
Live chat software enables businesses to communicate with website visitors or customers in real time through a chat interface. It provides a convenient and efficient way for users to get instant support, ask questions, or make inquiries without needing to call or email. Many live chat tools offer features like automated responses, chatbots, and integration with CRM or help desk systems to enhance customer experience and streamline workflows. This software is widely used in customer service, sales, and marketing to boost engagement and conversion rates. With its ability to offer quick, personalized assistance, live chat software plays a vital role in improving customer satisfaction and retention. Compare and read user reviews of the best Live Chat software in China currently available using the table below. This list is updated regularly.
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1
3CX
3CX
3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.Starting Price: Free for up to 10 users -
2
Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.Starting Price: $25/agent/month -
3
Odoo
Odoo
Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by reducing redundant manual processes, which helps companies save countless hours of labor. Every module is interconnected to provide a fully-integrated experience from app to app, and users can automate many processes that would’ve otherwise required manual inputs into multiple applications. Odoo keeps all business functions in one place, allowing teams to collaborate with other departments from one unified platform in the most efficient way possible.Starting Price: $25.00/month/user -
4
GetResponse
GetResponse
GetResponse provides all-in-one marketing software that empowers marketers, solopreneurs, coaches, creators, and small business owners with affordable, easy-to-use tools for email marketing, marketing automation, and content monetization. With over 25 years of expertise, GetResponse goes beyond email with tools to help grow and engage audiences, create and sell courses, and turn ideas into income. It’s the go-to solution for building a personal brand, selling products and services, and fostering a loyal community.Starting Price: $0 -
5
Supportbench
Supportbench
Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.Starting Price: $35.00/month/user -
6
LiveHelpNow
LiveHelpNow
• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more. • HIPAA, ADA and PCI compliant • Quick, easy installation. No setup fees or contract. • Free 30-day trial • Free training and 24/7 Support • #1 rated 7 years running as best live chat and SMS help desk platform • #84 Inc. 500 fastest growing companiesStarting Price: $21.00/month/user -
7
Ochatbot
Ometrics
Ochatbot’s leading AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product recommendations, upselling and cross-selling, abandoned cart, and answering support questions including order tracking. The AI chatbot communicates through NLP textual conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also comes with 9 conversion optimization tools such as 80+ Leadbots, Offer Sliders, Popups, live chat and more.Starting Price: Free -
8
Re:plain
Re:plain
Live-chat service for a website where people respond 16 times faster. The first-ever web-chat service that works directly in your WhatsApp, Facebook Messenger, and Telegram. A client writes on a website, and operator reply just from his or her personal messenger. No applications or any other personal accounts needed. Absolutely everything is being controlled right inside the messenger. With all the features needed like template responses unlimited number of operators video calls, banners and integrations are at your service.Starting Price: $4.99 per month -
9
LiveAgent
Quality Unit
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.Starting Price: $15.00/month/user -
10
HubSpot CRM
HubSpot
HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. Our platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes.Starting Price: Free -
11
TeamViewer
TeamViewer
TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption and two-factor authentication, ensuring safe and reliable remote connections. It is used by individuals, IT professionals, and large organizations to enhance productivity, offer remote support, and manage devices efficiently.Starting Price: $24.90 per month -
12
Zoho Desk
Zoho
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.Starting Price: $12.00 per user per month -
13
Tidio
Tidio
Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide. Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard. Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows. Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication. Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding. Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.Starting Price: $0 -
14
Bitrix24
Bitrix24
Replace a multitude of services and apps with a single ecosystem for your business to work in. Explore the tools of Bitrix24 Activity stream, group chat, calendars, workgroups and other collaboration tools at your disposal. Bitrix24 helps you plan and execute your projects on time every time. Available online and on-premise with open source code access. Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more. The world’s most popular free CRM by number of users (12 million companies and growing). Outstanding real time assistance tools that keep customers happy and coming back for your goods or services. Stunningly beautiful websites, landing pages and online stores that can be created by anyone without writing a single line of code. Free domain name and hosting is included. You can use the self-hosted version of Bitrix24 to run on your server.Starting Price: $ 49 per month -
15
JivoChat
JivoSite
We're a freemium omnichannel communication platform for businesses with 11 channels to connect and more than 270k active users in all countries all over the world. JivoChat is developed and localized for the English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian markets. We're ready to work in any country also with 24/7 support. Our widget supports more than 20 popular languages and all the operational systems (iOS, Windows and Linux), including the mobile ones. Agents can access all chats, emails and calls from one Jivo app. Do your clients prefer to ask questions and get support via social media? Interacting with your clients via social media can help you increase sales opportunities. Our main focus is to increase sales conversion rate on any communication channel of the online companies. We are integrated with Shopify, Wix, Bigcommerce, Tilda and many other big names in the industry.Starting Price: $19/month/user -
16
LiveChat
LiveChat Software
LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.Starting Price: $16.00 per agent per month -
17
User.com
User.com
User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free demo trial now at User.com →Starting Price: $249.00/month -
18
Intercom
Intercom
Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.Starting Price: $29/seat/month -
19
ZoomInfo
ZoomInfo
ZoomInfo helps companies achieve their most important objective: profitable growth. Our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects by giving you: - Verified Emails & Direct Dials - Intent Data & Business Scoops - Technographic Information - Company Organization Charts Integrate with the apps that matters to you. Start your free trial today. -
20
Arena.im
Arena.im
Arena is a market-leading communication platform designed to help brands create AI-powered communities on their websites and apps. It offers features like live blogs, group chats, AI agents, and content streams to engage audiences in real time. The platform supports industries such as publishers, sports, entertainment, and e-commerce by boosting traffic, engagement, lead generation, and audience monetization. Arena provides powerful customization, advanced analytics, and robust security compliant with GDPR. Its no-code integration makes it easy to add interactive community features to any platform. Trusted by top organizations, Arena helps businesses connect with their audiences and grow online.Starting Price: $39/mo (billed anunally) -
21
ELMA365
ELMA365
ELMA365 is a business process-based platform for Low-Code App Development. The platform has a variety of preset apps like Compliance Management, Workflow Management, Digital Workplace, CRM, Document Management and more that allow a quick and easy start. ELMA365 can bridge various enterprise software solutions using open API for integrations. The workflows and apps are created by business experts with simple drag-and-drop tools. The platform is highly scalable and allows adding business-specific features with Typescript code. Training and delivery of the project can be done within a month, and enables teams to work in sync.Starting Price: $18 per month -
22
Zoho SalesIQ
Zoho
Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management, and different types of bots based on your business requirement. From a codeless bot builder to an advanced AI chatbot that can be integrated with OpenAI or Zia, Zoho's in-house LLM, SalesIQ has it all. The platform also includes instant messaging channels that integrate with Instagram, Telegram, WeChat, Line and more so businesses can reach prospects and customers on platforms they already use. SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses ofStarting Price: $0/month -
23
Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
24
HappyFox
HappyFox
HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.Starting Price: $9/agent/month -
25
Herbie.ai
Herbie.ai
Herbie.ai – A multi-national Conversational AI company (Part of SunSmart Global – 15+ years in enterprise solutions) Digital Transformation of Enterprises Unique Voice-Enabled Virtual Assistants to automate business cases. Franchise spread over 6 Countries – expanding to 13+. Instant enables seamless connection with 12+ Social Media platforms. The business provides end-to-end AI Solution that are "Innovative & Intelligent" in addressing the critical business needs of Mid to Large Corporates, built using advanced technology with applications across business verticals and geographies. Herbie.AI is a Microsoft Gold Application Development Partner, and is ISO 9001:2015 Certified. AI, ML & NLP based, Multi-lingual, Omni-channel, Always-on bots with transfer to agent. Improve your customer experience with ai powered conversational chatbot solution. Provide complete customer service with Herbie AI chatbots for customer support. Lower Customer Support Costs.Starting Price: $1000 -
26
HubSpot Service Hub
HubSpot
Customer service software that builds organization and efficiency into your customer service team. Start providing better customer service right now with Service Hub. Service Hub™ has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. Deliver organized customer service that gives efficient help and complete answers. Customers don’t care about the internal structure of your company. They just want help. When your teams are cut off from each other, you create friction and confusion for your customers. With the tools in Service Hub™, you can finally build a frictionless customer experience. This starts with the Conversations inbox, which brings all your communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox.Starting Price: $50 per user per month -
27
Comm100
Comm100 Network Corporation
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.Starting Price: $31.00 -
28
Botup by 500apps
500apps
Botup by 500apps is the best chatbot software that helps build chatbots for your business on Facebook, Slack, WhatsApp, and more. With Seamless engagement, build long-lasting relationships with users around the globe by making meaningful interactions. Botup offers a personalized conversational experience to your users and improves the chances of getting them converted. You can also Create intelligent automated chatbots that answer visitor queries in an instant to generate qualified leads. Get access to 30+ apps for $14.99 per user.Starting Price: $14.99 -
29
Umnico
Umnico
The ultimate omnichannel messaging solution that combines over 25 business messengers and social media in one chat-center and provides a capability of customer relationship management system, empowered by automation, so you can raise your sales and boost customer support performance with the same resources. Umnico Inbox consolidates messages from all communication channels in one window, so your managers do not need to switch between different apps and tabs. Free online chat widget for websites — Umnico Live Chat allows a brand to answer customer questions and assist in check out in real time. A chat widget on your site is also a proven way to reduce the expenses on phone support. Social CRM allow you to engage your customers and prospects wherever is convenient for them: on WhatsApp, Facebook, Instagram, or other social media with a single CRM for small businesses. It will allow your team to segment, track and analyze all interactions with your clients in one place.Starting Price: $7 per month -
30
AsisteClick
AsisteClick
Respond to comments on posts from both social networks and automate customer service with chatbots on Facebook Messenger and Instagram Direct and Stories. Your entire team can answer questions via WhatsApp without having to share phones. And with a chatbot you can automate service and transactional processes. A chabot available at all times on your website, social networks and WhatsApp that asks the initial questions for you and transfers the call to the correct team. AsisteClick is a cloud-based platform that allows you to serve your customers and answer their queries 24 hours a day, no matter where they are or what channel they prefer. Automate up to 80% of your website, Facebook, Messenger, Instagram and WhatsApp conversations with our smart chatbots and make sure every important conversation is handled by a human agent in real-time. AsisteClick makes it easy for sales and marketing teams to schedule meetings, demos, and presentations with chatbots that scale.Starting Price: $6.99 per month
