Audience
Companies of all sizes
About BMC Helix ITSM
SaaS-Based predictive IT service management for your modern enterprise. BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud. Everything you need to deliver predictive, industry-leading service management. Cognitive automation capabilities that transform the agent experience. BMC Helix Multi-Cloud Service Management for a secure, seamless service experience across multi-cloud environments. Powerful, stunning reports and visualizations allowing data driven insights. Modern persona-based UX optimized across devices. Container deployment to run in any type of public cloud. New BMC Helix Integration Platform delivers industry-leading iPaaS to increase usability, adaptability, and scalability. Transform the agent experience with cognitive automation.
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Integrations
Company Information
BMC
Founded: 1980
United States
www.bmc.com/it-solutions/remedy-itsm.html
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
Online
BMC Helix ITSM Frequently Asked Questions
BMC Helix ITSM Product Features
Change Management
Change Planning
Compliance Management
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
ITSM
Change Management
Incident Management
Problem Management
Asset Tracking
Availability Management
Configuration Management
Contract/License Management
Dashboard
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Self Service Portal
Procurement Management
Remote Control
SLA Management