Audience

Call centers and contact centers that need a powerful but affordable contact center software solution

About Webex Contact Center

Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more.

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Integrations

API:
Yes, Webex Contact Center offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Cisco
Founded: 1984
United States
www.webex.com/us/en/products/customer-experience/contact-center.html

Videos and Screen Captures

Play Video Webex Contact Center Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Webex Contact Center Frequently Asked Questions

Q: What kinds of users and organization types does Webex Contact Center work with?
Q: What languages does Webex Contact Center support in their product?
Q: What kind of support options does Webex Contact Center offer?
Q: What other applications or services does Webex Contact Center integrate with?
Q: Does Webex Contact Center have an API?
Q: What type of training does Webex Contact Center provide?

Webex Contact Center Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Queue Management
Reporting/Analytics
Campaign Management
Database
Escalation Management
Progressive Dialer
Real-time Chat

Webex Contact Center Verified User Reviews

Write a Review
  • Sukrit S.
    Systems Engineer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best meeting application"

    Posted 2021-06-18

    Pros: 1. Cisco Webex provides an easy interface to interact with,
    2. We use webex daily for our status calls, meetings, client calls, as well as end-user trainings,
    3. Easy option to share the screen (whether full screen or any specific application) as well as we can request control of presenter's screen also

    Cons: No Cons as of now. Will be better if it become more light-weight.

    Overall: Much needed application for daily meetings as well as for presentations with client or end-user. Easy to use.

    Read More...
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