Csmart Telco CRM
Csmart Telco CRM is a scalable, cloud‑native platform that empowers telecom operators—including MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—to optimize the entire customer lifecycle. It centralizes customer data across lead-to-bill, automates workflows (sales, CPQ, orders, approvals, notifications), and uses AI‑driven ticketing and assignment to speed resolution.
Key features include:
Unified product catalogue with flexible bundling
Accounts, orders & lifecycle tracking
Custom workflows & real-time reporting
Auto-assigned cases & approvals
Multi-channel notifications
Churn management and loyalty programs
Aligned with TM Forum ODA and Open APIs, it boosts sales efficiency, accelerates time-to-market, enhances CSAT, and strengthens retention—all with secure, role-based access.
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Cerillion BSS/OSS Suite
Cerillion is a pre-integrated suite of BSS/OSS products for fixed, mobile, cable and multi-service Communications Services Providers (CSPs) worldwide. Built around a common technology framework using industry standards including TM Forum Open APIs, Open Digital Architecture and the 3GPP charging specifications, the product suite is available for modular and end-to-end solution delivery.
Cerillion follows a pure product model, with regular six-monthly software releases, delivering incremental benefits through its evergreen software upgrade programme and ensuring customers always have access to the latest product features. The pre-integrated suite uses configuration not customisation to map business rules and processes across the whole BSS/OSS solution, and is designed with a strong focus on user experience, ensuring Cerillion products are intuitive and straightforward to use for an increasingly digital-native customer base.
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BeOne System
BeOne System is an all-in-one BSS (Business Support System) platform built for telecom providers across Canada and the U.S. Designed to streamline and automate operations, it combines CRM, billing, invoicing, partner management, inventory tracking, reporting, and workflow automation in a single, easy-to-use platform. Originally developed to support internal telecom operations, BeOne now powers MVNOs, ISPs, and resellers looking to scale efficiently and reduce manual overhead. With customizable modules and real-time dashboards, BeOne gives providers full control over their business, from customer onboarding to financial management, securely and seamlessly.
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Comarch Loyalty Marketing Platform
The Comarch Loyalty Marketing Platform is a comprehensive solution designed to enhance customer engagement and retention through tailored loyalty programs. It empowers businesses to create personalized customer experiences by leveraging advanced data analytics and automation. Key benefits include increased customer retention, improved brand loyalty, and enhanced revenue generation.
The platform offers a range of functionalities, such as marketing automation to streamline campaigns, pre-integrated customer journeys for seamless interactions, and advanced personalization that adapts to individual preferences. Additionally, it provides robust AI-driven data analytics for actionable insights, helping businesses optimize their strategies.
With 30 years of expertise in executing the most complex loyalty initiatives, Comarch supports some of the world’s most recognized brands, such as Auchan, BP, Carrefour, Heathrow Airport, JetBlue Airlines, Galeries Lafayette, and True Digital.
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