Audience

Large enterprises and distributed organizations looking for a solution to unify service, asset, network and security operations and move from fragmented vendor management to streamlined control

About CommandLink ITSM

CommandLink ITSM is a unified IT service-management platform built to bring together network, security, voice, and asset management into a single system. It enables organizations to manage SD-WAN, UCaaS, CCaaS, firewalls, MPLS, network switches, IP phones, installs, trouble tickets, invoices, and overall network performance across global operations. The system consolidates services such as service requests, incident management, asset tracking, contract management, and ticket workflows into a cohesive environment. Embedded workflows and automation help streamline tasks like incident auto-assignment, SLA notifications, off-boarding/on-boarding, asset lifecycle triggers, and preventive maintenance. The platform further integrates a dedicated support model with direct access to Tier-3 engineers who know your environment, enabling faster resolutions, fewer escalations, and higher uptime.

Integrations

API:
Yes, CommandLink ITSM offers API access
No integrations listed.

Ratings/Reviews

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Company Information

CommandLink
Founded: 2012
United States
www.commandlink.com/commandlink-itsm/

Videos and Screen Captures

CommandLink ITSM Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online

CommandLink ITSM Frequently Asked Questions

Q: What kinds of users and organization types does CommandLink ITSM work with?
Q: What languages does CommandLink ITSM support in their product?
Q: What kind of support options does CommandLink ITSM offer?
Q: Does CommandLink ITSM have an API?
Q: What type of training does CommandLink ITSM provide?

CommandLink ITSM Product Features

IT Service

Self Service Portal
Knowledge Management
Ticket Management
Service Catalog
Release Management
Incident Management
Service Reporting
IT Asset Management
Contract Management

ITSM

Change Management
Problem Management
Self Service Portal
Configuration Management
Dashboard
Incident Management
Availability Management
Contract/License Management
Release & Deployment Management
Asset Tracking
Project Management