Audience

Executive level individuals in the field of customer service, customer experience, sales, and support. Completely vertical agnostic, we have clients in the retail, banking, healthcare, e-commerce, automotive, and telecom industries.

About Glassix

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages.

The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike.

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Pricing

Starting Price:
$50 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 5 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.8 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Glassix
Founded: 2015
Israel
www.glassix.com

Videos and Screen Captures

Unified inbox

Unified inbox

Unified inbox Auto-generated conversation summary Automated conversation categorization
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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Videos
Support
Phone Support
Online

Glassix Frequently Asked Questions

Q: What kinds of users and organization types does Glassix work with?
Q: What languages does Glassix support in their product?
Q: What kind of support options does Glassix offer?
Q: What other applications or services does Glassix integrate with?
Q: What type of training does Glassix provide?
Q: Does Glassix offer a free trial?
Q: How much does Glassix cost?

Glassix Product Features

Customer Communications Management

Print Management
Batch Communications
Template Management
On-Demand Communications
Video Content
Multi-Channel Communications
Personalization
Interactive Content
Email Distribution
Chat / Messaging
Content Management

Glassix Verified User Reviews

Write a Review
  • A Glassix User
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Glassix is hitting the mark for us!"

    Posted 2024-03-17

    Pros: I like using Glassix. Its AI-suggested replies function facilitates smooth channel transitions while maintaining context, allowing for instantaneous click-to-answer consumer inquiries.

    Cons: The platform has no drawbacks and offers us everyday advantages.

    Overall: Glassix provides skilled performance, a skilled customer service team, and effortless lead communication for the deployment of websites.

    Read More...
  • A Glassix User
    CEO
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    " Customer communication is much organized using Glassix"

    Posted 2024-03-17

    Pros: We are able to handle all of our social media activities in one spot because of Glassix's outstanding collaboration with social media sites. For my staff and me, getting every thing in one place is amazing.

    Cons: Few demo videos on utilizing AI features would be a great help.

    Overall: We are now able to provide more individualized client care thanks to Glassix. Response times have decreased substantially, and the degree of customer satisfaction has gone up.

    Read More...
  • A Glassix User
    Customer service agent
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Using Glassix AI chatbot we manage to resolve 60% of mundane customer questions"

    Posted 2024-01-20

    Pros: The AI chatbot is a complete game changer for us, we're able to serve customers through various channels like, WhatsApp, Apple Business Messages, our website, and social which helps us not just stay prompt via multiple channels but also to provide a unified and consistent brand voice.

    Cons: I don't see any downsides as of now, the product is really intuitive and easy to operate and it seems like a good bang for our bucks.

    Overall: The experience is smooth and friendly, the product is easy to use and the AI features and chatbot are really making a difference in our day to day lives.

    Read More...
  • Mainfred D.
    Customer Support Agent
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Glassix is super easy to use and make our daily routine SO productive!"

    Posted 2024-01-18

    Pros: We love using the AI unified inbox to handle our support tickets and the chatbot for resolving repetitive client requests. In addition, I have to say that the platform provides really helpful features like AI-suggested replies and auto-tagging of conversations that plays so well with our business objectives.

    Cons: Would love to have the ability to segment closed conversations and present reports for more than 12 months ago.

    Overall: The experience is effortless, and their team is really awesome, providing fast responses and answering any questions we might have.

    Read More...
  • Orabelle L.
    Customer Support Agent
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Customer Support Software"

    Posted 2024-01-17

    Pros: We love the AI chatbot and the unified inbox, the ability to handle support tickets using the AI features making our job much easier. From auto-suggested replies to one-click conversations summary, Glassix makes it super easy to work in customer support.

    Cons: AI chatbot is a complete game changer.
    The unified inbox is very easy and intuitive to use.
    The AI features are amazing and making our day to day much easier.

    Overall: Excellent experience working with the Glassix software, their support team is truly awesome and they always prompt and helpful.

    Read More...
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