Audience

Multi‑location shop owners seeking a solution to streamline payments, reviews, customer service, and automated reminders directly from their POS

About Ikeono

Ikeono enables retailers of all sizes to grow their business by communicating more efficiently and effectively through text messages. The all‑in‑one platform offers business text messaging, automated review requests, secure Text‑to‑Pay, and web‑chat‑to‑text conversion to turn browsing visitors into customers. Retailers can also automate Net Promoter Score (NPS) feedback via SMS to repair relationships or amplify promoter voices, and manage customer conversations through a unified inbox. Integration with Lightspeed POS enables texting in‑app, sending sales receipts, quotes, work‑order updates, special‑order alerts, and automated NPS/review campaigns. Launched in 2018 as a bike‑shop service app, Ikeono has expanded across industries (bike, golf, jewelry, pet, boutique) with features like text payments, review automation, scheduled messages, etc.

Pricing

Starting Price:
Free
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Ikeono
United States
www.ikeono.com

Videos and Screen Captures

Ikeono Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
In Person
Support
Phone Support
24/7 Live Support
Online

Ikeono Frequently Asked Questions

Q: What kinds of users and organization types does Ikeono work with?
Q: What languages does Ikeono support in their product?
Q: What kind of support options does Ikeono offer?
Q: What other applications or services does Ikeono integrate with?
Q: Does Ikeono have a mobile app?
Q: What type of training does Ikeono provide?
Q: Does Ikeono offer a free trial?
Q: How much does Ikeono cost?

Ikeono Product Features

NPS

Review Management

Social Sharing
Response Management
Review Monitoring
Sentiment Analysis
Review Notification
Campaign Management
Dashboard
Review Request
Negative Feedback Management
White Label