Audience
Customer and IT Support Departments
About USU Knowledge Management
USU Knowledge Management is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search.
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Pricing
Free Trial:
Free Trial available.
Company Information
USU Software
Founded: 1977
Germany
www.usu.com/en-us/solutions/usu-knowledge-management/
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Product Details
Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
USU Knowledge Management Frequently Asked Questions
USU Knowledge Management Product Features
Customer Experience
Analytics
Dashboard
Feedback Management
Knowledge Management
Trend Analysis
Action Management
Customer Segmentation
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Customer Service
Alerts / Escalation
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management
Appointment Management
Live Chat
Surveys & Feedback
Customer Success
Communication Management
Customer Engagement
Onboarding
Usage Tracking / Analytics
Account Alerts
Account Management
Customer Lifecycle Management
Health Score
Revenue Management
Win / Loss Analysis
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
Knowledge Base
Multi-Channel Communication
Multiple Brands / Products
Automated Routing
Community Forums
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Live Chat
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)