Audience

Product Managers, CX Managers, CS Managers, Marketers, UX Researchers, UX Designers, Software Developers, QA Managers, Project Managers, Software Companies, e-Commerce Companies, Web Design Agencies, Digital Agencies

About Usersnap

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops.

Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner.

Usersnap is right for you if want to:

✔️ Create a user-centered and welcoming feedback culture

✔️ Streamline all product feedback to identify top roadmap contenders

✔️ Save time on communicating technical and design improvements

✔️ Conduct more in-product user research and unleash UX insights

✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.

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Pricing

Starting Price:
$69.00/month
Pricing Details:
Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.

Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.

Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Usersnap offers API access
See Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Usersnap
Founded: 2013
Austria
usersnap.com/

Videos and Screen Captures

Play Video Bug reporting via on-screen annotations Fast customer service desk Dashboard - open and close tickets
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Usersnap Frequently Asked Questions

Q: What kinds of users and organization types does Usersnap work with?
Q: What languages does Usersnap support in their product?
Q: What kind of support options does Usersnap offer?
Q: What other applications or services does Usersnap integrate with?
Q: Does Usersnap have an API?
Q: What type of training does Usersnap provide?
Q: Does Usersnap offer a free trial?
Q: How much does Usersnap cost?

Usersnap Product Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Ticket Management
Workflow Management
Release Management
Task Management

Complaint Management

Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management
Case Management
Corrective Actions (CAPA)
Self Service Portal
Social Media Monitoring

Customer Experience

Action Management
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Analytics
Customer Segmentation
Multi-Channel Collection

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

Customer Service

Social Media Integration
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management

Customer Success

Communication Management
Account Alerts
Account Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Form Builder
Knowledge Base
Reporting / Analytics
Surveys / Polls
User Management / Permissions
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Forums / Message Boards
Headless CMS
Performance Monitoring
Personalization / Segmentation
Templates
Version Control
Wiki
Workflow Management

Issue Tracking

Dashboard
Issue Scheduling
Project Management
Task Management
Assignment Management
Escalation Management
Issue Auditing
Knowledge Base
Recurring Issues
Scheduling

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Milestone Tracking
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Quality Management

Complaint Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
Audit Management
Compliance Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

UX

For Mobile
For Websites
Usability Testing
User Journeys
User Research
Animation
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing

Usability Testing

A/B Testing
Annotations
Audience Targeting
Heatmaps
Moderated Usability Testing
Quantitative Metrics
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription
Mobile Testing
Prototype Testing
Remote User Testing
Impression Testing

Usersnap Additional Categories

Usersnap Verified User Reviews

Write a Review
  • An Usersnap User
    CTO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent UI and support"

    Posted 2020-10-16

    Pros: Easily customizable, ease of installation, and integrations with many platforms. Group plans and billing options. Excellent support.

    Cons: The only thing I can think of is that they can more customization options- and maybe a chat feature?

    Overall: Overall very happy- we have been using them for a few years now and we always pitch Usersnap as one of the selling features to our clients.

    Read More...
    1 user found this review helpful.
  • Robert K.
    CPM
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helps us to make our QA process very smooth"

    Posted 2020-10-12

    Pros: Easy screenshotting for our users, no complex form. It was easy to install and maintain. Great customer service. Modern design of the UI. Made our QA process quite faster and smoother.

    Cons: Would love to have an MS teams integration. We want to scale our usage of more feedback types of Usersnap, but we need a folder structure which is on the roadmap but not there yet.

    Overall: Cloud-based user feedback tool that can be used for QA and acceptance testing & beta testing. easy to install, great to maintain. We see the screenshots from users with screen size, browser version, operating system and other important information. Makes the testing phase of our projects a breeze.

    Read More...
    1 user found this review helpful.
  • An Usersnap User
    Data analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Feedback Widget for Business website"

    Posted 2020-08-18

    Pros: It provides great customizations to design using its pre but templates. It's very easy to deploy on any website. No coding required to design or deploy. Helps to gather customer feedback on a business website.

    Cons: Overall it's an outstanding tool. Never faced any issues.

    Overall: It's an amazing customer feedback collector. Overall I use Usersnap on my business website to gather useful customer feedbacks using its simple widget builder.

    Read More...
    1 user found this review helpful.
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