Audience

Companies that want a better knowledge base for their support agents

About Zendesk Guide

Knowledge is power. Using it is powerful.

Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”

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Pricing

Starting Price:
$15 per agent per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/guide/

Videos and Screen Captures

Play Video Zendesk Guide Screenshot 1 Zendesk Guide Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Zendesk Guide Frequently Asked Questions

Q: What kinds of users and organization types does Zendesk Guide work with?
Q: What languages does Zendesk Guide support in their product?
Q: What kind of support options does Zendesk Guide offer?
Q: What other applications or services does Zendesk Guide integrate with?
Q: What type of training does Zendesk Guide provide?
Q: Does Zendesk Guide offer a free trial?
Q: How much does Zendesk Guide cost?

Zendesk Guide Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)

Zendesk Guide Verified User Reviews

Write a Review
  • Shruti K.
    SMM Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Relevant and Effortless Software"

    Posted 2020-07-13

    Pros: Zendesk Guide helps our team continuously to improve the content. It organizes policies, frequently asked questions, product details and more. Answer bot does a perfect job. Built in resources helps agent in solving tickets faster. Google analytics. Multiple help center. Automated replies. Easy to use. Secure and reliable.

    Cons: Great tool with smart knowledge base. Easy to use. No dislikes.

    Overall: Smart knowledge base. Some main features are customisable themes, customised self service, controls access, creates article with photos and archived content. It keeps our content updated. Helps in improving agent efficiency. Quickly customize knowledge base.

    Read More...
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