Best Remote Video Support Software in the USA

Companies use Blitzz Remote Support to get more done, increase profits, and improve customer satisfaction without frustrating users with complex software. The customer support industry needs a change. A remote video support platform can set your business apart. Blitzz has helped companies save time and money while increasing customer satisfaction. You've got to see it to believe it. Remote Support solves for problems across a wide range of industries. Experience how Blitzz helps companies achieve more. If you've been turned off by remote support tools in the past, it's because they failed to deliver the essential tools and experience required for a thriving support team.

No matter what industry your company is in - XMReality helps you turn physical visits into virtual interactions. Connect remotely, see what the other person sees, and collaborate using powerful in-call tools. XMReality includes a depth of features that provides your onsite workforce access to a remote expert to collaborate and get help and training. Switch between live video paused image or shared pictures and documents to support joint collaboration. Use the guide tools to highlight information and bridge language barriers. You can also access pre-defined, custom-made step-by-step procedures that guide you through a process and point out what needs to be done and documented. Get an automated PDF report at the end of each call - the perfect way to ensure compliant documentation. You can also record the call, take screenshots and add notes.

​OnRemote AI Assistant is a versatile tool designed to streamline the documentation process for professionals across various industries. By allowing users to record their work through video and voice, the app automatically generates comprehensive reports, eliminating traditional paperwork and reducing misunderstandings. Key features include support for audio and video annotations, enabling users to highlight crucial information, and multilingual capabilities, with the assistant understanding Swiss German and many other languages, ensuring reports are produced in the desired language. The reporting process is straightforward, users start by recording their observations, previewing and editing the auto-generated report, and then sharing it in formats like PDF, Word, or Excel. For businesses seeking customization, OnRemote offers tailored visual reports that align with corporate designs and can be integrated seamlessly into existing IT infrastructures, including CMS and CRM systems.

At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time. Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth. Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.

Glartek is an Augmented & Connected Worker platform. Combines a customizable, no-code Connected Worker digital platform with Augmented Reality functionalities, helping improve safety and efficiency in the industry. Through digitized processes, digital work instructions, organized workflows, and 2D/AR guidance, frontline workers will be able to better perform their operations, increasing their skills, safety, and productivity. Enhance Team and Task Management, Monitoring, Analytics, Training & Skills Management, and more. Glartek focuses on continuous innovation, offering valuable add-ons to enhance your capabilities and efficiency. Virtual Remote Assistance for real-time collaboration, AI and Machine learning for data-driven insights, IoT support for seamless connectivity, 3D models for immersive visualisation, Connected Glasses to enable wearable technology integration for a hands-free experience, and enterprise features tailored to your specific needs.

Deploy a unified platform to augment your organization with visual knowledge and automate processes over time. TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation. The platform is proven to support large departments and tens of thousands of reps, with the ability to support more agents, technicians and end users in new geographic locations, without impacting availability or performance. The platform leverages visual data to automate processes using Computer Vision AI, including real-time decision support for agents and self- service for customers. A full record of the visual session history of each customer provides the organization with the context of each contact. This information can also be leveraged for internal collaboration, aligned with privacy policy.