Compare the Top WhatsApp Business API Providers in 2025
The WhatsApp Business API is provided by a range of different providers. It allows businesses to communicate with customers quickly and efficiently, transforming the customer experience. The API enables businesses to send notifications such as order confirmations, shipping updates and more via WhatsApp. It also provides features like automated responses and message templates, making conversations easier to manage. Providers vary in terms of services offered, pricing structure and other factors. It's important to do research on the various providers before selecting one that fits your specific requirements and budget. With the right provider, you can take advantage of this powerful communication platform and unlock new opportunities for your business. Here's a list of the best WhatsApp Business API providers:
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1
Twilio
Twilio
Twilio's WhatsApp Business API provides businesses with a powerful tool to enhance customer engagement through one of the world's most popular messaging platforms. By integrating this API, companies can deliver personalized and timely communications directly to their customers' WhatsApp accounts. The WhatsApp Business API allows for the automation of messages, enabling businesses to send notifications, alerts, and customer support messages efficiently. This automation not only improves operational efficiency but also enhances the customer experience by providing quick and reliable communication. With Twilio's API, businesses can leverage WhatsApp's rich media capabilities, sending images, documents, and location data, which enriches the interaction and provides more context to the conversation. This feature is particularly beneficial for customer support and marketing campaigns, where visual content can significantly enhance the message's impact.Starting Price: $0.0085 per min -
2
Brevo
Brevo
Say hello to Brevo (formerly Sendinblue) — the platform that helps you build customer relationships across Email, SMS, Chat, and more. The complete toolkit to turn one-time browsers into long-term customers. Connect with contacts directly in their inbox with beautifully designed email campaigns. Send targeted messages that land straight in your customers' pockets. Brevo empowers businesses to build and grow relationships through marketing automation, email campaigns, transactional emails and SMS messages. What makes us different? Brevo is powered by our world-class customer happiness team and we offer pricing plans guaranteed to make you smile. Our platform combines a robust suite of services within a single, user-friendly solution. Happy Sending!Starting Price: €25 per month -
3
BotPenguin
BotPenguin
BotPenguin is a generative AI-driven agent builder, empowering businesses of all sizes to automate customer interactions effortlessly across 10+ platforms—including WhatsApp, Instagram, websites, Telegram, Facebook, and more to elevate customer experience, automate tasks, and increase business growth. With key features like multilingual AI-powered chats, a unified inbox with live chat support, broadcast, appointment booking, and over 80+ integrations, BotPenguin enables users to build intelligent decision-making agents requiring no technical expertise. Today, it serves a global network of 50,000+ customers across 193 countries, supported by over 140 partners, delivering measurable improvements in engagement, efficiency, and customer satisfaction. BotPenguin pledges to donate a portion of every sale made to organizations dedicated to providing essential care and resources for animals in need.Starting Price: $0 -
4
Engati
Engati Technologies
The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages. -
5
Ultramsg
Ultramsg
Ultramsg is designed to create chatbots and integrate WhatsApp with business systems: CRM, ERP or a website.you can sending and reading messages from the CRM-system. Make a chatbot and integrate WhatsApp with your systems: ERP, CRM, your app or website. You can use any programmable language easily.Starting Price: $39 per month -
6
Landbot.io
Landbot
Landbot.io is a no-code chatbot platform that empowers businesses to build frictionless conversational experiences from end-to-end. Turning conversations into profitable outcomes, Landbot helps Marketing, Operations, and Customer Service teams triple their efficiency and cut operating costs by 30% or more. Whether it's for WhatsApp, Web, or Messenger, anyone can create automated chatbot flows to better engage customers and increase conversion rates. Landbot is also leveraging recent advancements in AI and ChatGPT to help make the chatbot building experience even more accessible, combining the no-code capabilities of Landbot with other Large Language Models.Starting Price: $45 per month -
7
WhatsWaves
WhatsWaves
In a world driven by digital communication, reaching a large audience efficiently and effectively has become the Holy Grail for businesses. Bulk messaging has emerged as a game-changer, allowing companies to connect with their customers on a massive scale. But amidst the sea of options, finding a reliable and efficient WhatsApp bulk message sender in India can be quite the challenge. Get ready to unlock the potential of WhatsApp bulk messaging with our unparalleled solution, supported by free annual maintenance, group extractor, scheduled & personalized message and many more without Installing any Third Party Application and Proudly Made In India. WhatsWaves, as a WhatsApp Marketing Software sends bulk WhatsApp messages, provides access to the WhatsApp API within its own platform. Making it a 360° Solution for your needs.Starting Price: $3.50/month/user -
8
tyntec
tyntec
With over two decades of industry experience and a patented technology stack, we help Mobile Network Operators secure and monetize their messaging infrastructure, turning A2P SMS into a sustainable revenue stream while safeguarding network performance and reliability. At the same time, we enable businesses to connect with their customers, employees, and systems through scalable cloud APIs and off-the-shelf solutions for messaging, voice, verification, and engagement. By combining global connectivity with cloud technologies, tyntec simplifies complex mobile interactions and makes them more secure, reliable, and accessible. Recognized as a Tier One provider in the ROCCO A2P SMS reports for both MNO and Enterprise editions, tyntec consistently sets benchmarks in innovation, security, and trust. Our mission is to empower operators and enterprises alike to unlock new opportunities in the mobile ecosystem.Starting Price: €0.0426 per message -
9
360dialog
360dialog
Successful messenger communication requires smart Use Cases and Technology. The 360dialog Messenger Communication Platform & WhatsApp Messaging API is your provider to run effective Use Cases via API or on-premise (as unified messaging CRM integrations). Connect contacts and contextual data to your Messenger, for your personalized communications. Powerful automation tools and high-performance messaging API – 100% message delivery rate. Be available for your existing and future team with WhatsApp, the channel most of your team members already use. No extra app needed, just integrate your HR solution via 360dialog API and time tracking or HR solutions are available via WhatsApp!Starting Price: €49 per month -
10
SMS Ninja
Ksolves India Limited
GenAI SMS App for Salesforce SMS Ninja is a Salesforce-native, multi-channel messaging solution that empowers businesses to have personalized conversations with leads & customers. Whether it is SMS, WhatsApp, Email, MMS, Facebook Messenger, or Telegram, the platform lets businesses turn every touchpoint into an opportunity for meaningful interactions, strengthening customer relationships and increasing sales. A dedicated customer support team is available 24x7, ready to offer instant assistance whenever you need it. With Lifetime Refunds, you can request your refund anytime with no questions asked. Above all, the platform guarantees complete data privacy, enabling you to communicate confidently. Personal AI Assistant integrated with Lead Manager Ninja works as a game-changer, freeing customer support agents to perform other high-value tasks. Its quick & intelligent responses maximize customer satisfaction while boosting your team’s productivity.Starting Price: $7 per user per month -
11
Textlocal
Textlocal
Increase sales and customer satisfaction with smarter SMS campaigns, instant OTPs, notifications, two-way interactions, and other award-winning bulk SMS services. Effortlessly personalize your bulk SMS with names or custom fields, compose in 20+ languages, schedule/stagger your sends, add opt-out path and more. Get best-in-class SMS delivery. Automate sending and receiving SMS from any website, CRM, or application. Access SMS APIs with sample codes in 10+ languages including PHP, Java, .NET & more. Easily insert images, videos, PDFs, spreadsheets & more as shortlinks in your bulk SMS campaigns and grab your customers’ attention. Convey more in 160 characters. Let your customers instantly reach you by just texting into your long codes and keywords. Set auto-replies or take the conversation forward on other channels. Measure campaign outreach and effectiveness with real-time SMS delivery reports, and granular click metrics for all weblinks and attachments sent as Textlocal short links.Starting Price: $3.88 per month -
12
MSG91
Walkover Web Solutions
MSG91, a cloud communication platform strives to help businesses and developers to seamlessly add communication to their services and software through communication APIs (SMS, Email, Voice, RCS, WhatsApp, and more) and ready-to-use solutions like Cloud contact center and customer segmentation products.Starting Price: $10.00/one-time -
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Kaleyra
Kaleyra
Transactional messages, OTPs, promotions: all delivered timely and safely to your customers’ mobile phones. IVR, Click-to-Call, call forwarding, call recording, and call masking features for any app, platform, or website. Conversate with your customers on the most widely-used instant messaging app, and send media attachments. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions. Design multi-channel communication flows with our easy drag-and-drop visual editor. Or use our pre-defined templates. You likely won’t need our support team, but we’re right here if you do. We offer enterprise-grade security to customers in highly-regulated sectors. Our technology allows growing any communication channel, without limits. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions.Starting Price: $ 0.004 per SMS -
14
Bird
Bird
Bird (formerly MessageBird) is the next-generation CRM for Marketing, Sales, and Payments, powering over 5 trillion annual messages across Email, SMS, and WhatsApp. Leading brands grow cost-efficiently with Bird through personalized interactions on Email, SMS, and WhatsApp. The world's most innovative companies build communication solutions using Bird's applications and APIs. Get started today and talk to your customers over any channel, for any use case, anywhere in the world. Marketing messages, push notifications, order updates, delivery alerts and more. Operational bottlenecks slowing your growth? Use automated conversations and workflows to collect critical information up front, reduce manual tasks, implement self-service flows, and route chats to the right agent. Get up and running in minutes on our reliable, auto-scaling APIs with extensive documentations, complete API references and intuitive SDKs.Starting Price: $45 per month -
15
Picky Assist
Picky Assist
We know how important a conversation is to a business. Teambox is blended after doing extensive research in the market that offers similar products and services in order to ensure that we have covered everything for the businesses who want to go the extra mile to provide the best communication experience for customers and an easy collaboration tool for the teams. Bring all your team members into a single unified platform to manage the customer queries received in WhatsApp & Facebook Messenger. Create Departments to make the team organized and route specific chat to a department based on the message context or customer attribute values like a user asking for a sales query of a particular product route to the right department or to a user.Starting Price: $14 per month -
16
Gupshup
Gupshup
Headquartered in Silicon Valley, Gupshup is a leading conversational messaging platform that enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers an easy-to-use omnichannel messaging API, advanced bot-building platform and mobile marketing tools. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to several billion users across popular messaging channels such as SMS, Voice, WhatsApp, Mobile Web, Android RCS, Instagram, Twitter, Telegram, WeChat, FB Messenger, Slack, Viber, Skype and many more. Gupshup's constant innovation enables it to offer market leading features on its platform, enabling developers to build Interactive, Programmable and Rich omni-channel CX journeys across messaging servicesStarting Price: $0.01 -
17
CleverTap
CleverTap
CleverTap is the only integrated analytics and engagement platform built to solve retention. Create more meaningful relationships with customers whether you have just launched an app, or have millions of MAUs, to increase customer retention and lifetime value. With CleverTap, brands can remove the hassle and cost of integrating and maintaining multiple platforms to analyze, segment, and engage users across mobile and web. CleverTap provides a 14-day free trial for apps with up to 100K MAUs - integrate easily and cancel at any time. Get customer support directly on the dashboard. No surprise fees or charges. Over 8,000 leading brands including Vodafone, Gojek, BookMyShow, and Domino's trust CleverTap’s scalable solution to create meaningful customer experiences.Starting Price: $200/month -
18
Trengo
Trengo
Customer service software. Streamline all your communication channels into one powerful inbox. Collaborate with your team, automate conversations and deliver amazing customer experiences. Solve all your problems with one inbox. Amazing experiences start with frictionless communication. Power up your work by unifying all channels, unlocking team collaboration and creating productive workflows - all in one organized inbox. Switching screens and logging into multiple inboxes is forever history. Trengo integrates all your favorite communication channels into one inbox. From email to WhatsApp, from voice to our own live chat solution. All communication channels in one inbox. In Trengo, conversations can be easily assigned to the right team or user. By @tagging a colleague, you can leave internal comments and easily collaborate to solve a problem. With one click, you switch to your team chat for 1-on-1 or group communication. Our powerful live chat solution is built to deliver.Starting Price: $22 per agent per month -
19
Clickatell
Clickatell
Drive higher engagement and convenience through chat commerce. We lead the transformation of digital commerce and customer engagement through mobile. As a leading provider of chat commerce for global banks and telecommunications companies, we give global consumer brands the power to reach over 90 percent of the world’s population through mobile messaging and chat. We help brands stay relevant in a changing digital world with mobile engagement and payments on the world’s leading social chat platforms. Our deployments show positive ROI in as little as 12 months. Today’s typical customer experience is inconvenient, minimally engaging, and delivers little value for customers and brands. A better way to serve customers is reaching and transacting with them through the convenience of chat commerce with Clickatell and leaving them happy after a great experience with your brand.Starting Price: $30.00/month/user -
20
Interakt
Interakt
Interakt is trusted by more than 5000+ businesses including prominent Indian D2C brands such as House of Mangalam, Leap Club, Frontrow, The State Plate, Bunaai, Okhai, Zwende & more to grow their business on WhatsApp. Interakt acts as an all-in-one WhatsApp CRM, campaign management, marketing automation tool & a sales channel enabling fast-growing E-commerce and D2C brands to manage customer conversations & drive sales at scale using WhatsApp. With Interakt businesses can communicate with their customers using one dedicated WhatsApp Number to convert product inquiries into paying customers, help customers discover & buy products on WhatsApp, recover abandoned carts, send order details & updates to customers and engage with them 24x7 through WhatsApp automation. Interakt provides businesses with a scalable infrastructure that they need to expand &grow. It can be easily integrated with Shopify, Instamojo & other popular e-stores, CRMs, payment gateways & various other business appsStarting Price: $12 per month -
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WhatsTool Business
WhatsTool Business
Engage customers across sales, marketing, and support journeys with their consent, conversationally and in real-time. Promote your products, share catalogs, receive orders online, and provide customer support 24/7. Go the extra mile by providing your patients and customers the ability to reach out to you 24/7 and at every step of their journey. Revolutionize your restaurant operations with WhatsApp-based ordering, meal and add-ons, payments, and real-time delivery updates. Assist, coordinate, recommend & plan for your customer's journey and make it a perfect trip by providing customer support. Explore the world of banking & finance with us. From managing your money to making smart investments, we're here to guide you.Starting Price: $10.82 per month -
22
JoyzAI
JoyzAI
JoyzAI is an advanced customer support chatbot platform designed to deliver quick, accurate, and helpful responses to customer queries. It integrates seamlessly into websites and WhatsApp, offering 24/7 support in any language. The AI learns from each interaction, improving its responses over time and reducing the workload of support teams. By automating up to 80% of repetitive queries, JoyzAI empowers businesses to streamline their support operations, offering efficient, real-time analytics and insights into customer needs. It’s perfect for companies looking to scale their customer service without relying on large teams of human agents.Starting Price: ₹2499/month -
23
Infobip
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email -
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Ameyo by Exotel
Exotel
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal. -
25
Callbell
Callbell
Sell and support your customers on WhatsApp, Facebook Messenger, Instagram Direct and Telegram from a single multi-agent platform. Invite your teammates and support your customers on WhatsApp Business, Instagram Direct, Messenger and Telegram from a single integrated and multi-agent solution. With Callbell, you can divide your team into teams according to their specific functions, so that your customer always finds what he’s looking for thanks to the automatic routing. Use statistics to analyze your team’s performance, study the best communication strategy and keep control over all communication between your company and its customers. Collaborate with your support or sales team from a single platform on your WhatsApp Business, Instagram Direct, Facebook Messenger and Telegram chats. Unify your customer’s favorite messaging channels on one platform. Improve response time with a system designed for multiple agents.Starting Price: $15 per month -
26
DelightChat
DelightChat
Reply to customers across all channels from one unified dashboard. Send promotional broadcasts using Official WhatsApp API and grow your sales. Automate abandoned carts recovery, send order notifications, and verify cash on delivery orders using WhatsApp. Say hello to DelightChat, a customer service and marketing tool tailor-made for eCommerce brands that use WhatsApp, Instagram, and other modern channels. Combine that with WhatsApp marketing, and you now have everything you need to grow your D2C brand. Save countless hours & have peace of mind by never missing a customer query across any channel like WhatsApp, email, FB & IG comments, Messenger, Instagram DMs, and live chat. Using Official WhatsApp API, send broadcasts to your customer's list. Thanks to high deliverability and read rates, brands are seeing up to 26x ROI on WhatsApp marketing spend and 7.1x higher conversions than email. -
27
Zoko
Zoko
Zoko's market-leading WhatsApp catalog tool syncs your website's catalog with WhatsApp and allows customers to buy any product right inside WhatsApp. Stop making high-intent customers leave WhatsApp to pay you. WhatsApp has 500% better open rates than emails. Customers who message you on WhatsApp are your most engaged customers and prospects. Have personalized conversations with them at scale – with Zoko you can engage, qualify, and convert them in real-time, day or night. You won't find a better WhatsApp automation tool than FlowHippo. From simple COD order confirmations to multi-step workflows that connect with Shopify and other apps like Judge.me, FlowHippo gives you a canvas to automate any repetitive tasks, so you can focus on your making more revenue.Starting Price: $34.99 per month -
28
BotSpace
BotSpace
Reach out to your customers with relevant communication to build recall and boost sales. BotSpace is an early-stage, fast-growing B2B platform for businesses to automate customer support and engagement on WhatsApp. Through our cutting-edge customer engagement software built on WhatsApp’s Business API, businesses are now able to have personalized conversations, be easily accessible, and engage with their customers in real time - at scale.Starting Price: $49 per month -
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DashCX
DashCX
By allowing personal WhatsApp for business chat, you risk losing valuable leads and data. Attrition is high, people leave and take their chats with them. This causes a nightmare during handover time. After implementing DashCX, your business chats will come within your business and stay with you forever. Dependency on agents is removed and handovers are made extremely simple. Create no-code chatbots for a chat that answer customer questions automatically, share content, and send notifications related to orders, payments, and shipping. Make conversation flow with your customers on their preferred platform & customize your welcome/reply messages as per your needs. Create frictionless user journeys in your sales funnel to visualize the experiences of customers with your product and services.Starting Price: $49 per month -
30
DoubleTick
DoubleTick
Using DoubleTick AI-based image recognition, when customers send you product photos back you can add those as products to the customer cart without the need to open your website. DoubleTick is a mobile-friendly WhatsApp marketing and sales tool designed to empower your sales team to sell more in less time with top-notch features such as a cloud-based team inbox, unlimited broadcast and bulk messaging, real-time broadcast analytics, dynamic cataloging, chatbot, commerce bot, and many more. Now your entire team can use a single number leading to better branding, faster time to response, and easy quality management and training. Loop in your finance team to process orders and invoices as they come and the dispatch team to start packing items.Starting Price: $25 per month -
31
Datagen
Datagen Internet Services
Datagen is a leading Bulk SMS provider and has been ruling the market for years. Working with technology professionals who know how to bring momentum to business promotion. Datagen is India’s top SMS provider and has been ruling the market for years. Working with technology professionals who know how to bring momentum in business promotion. No matter whether you have a small business or a large business. The business text manager is well enough to fulfill all your marketing needs in just one go. Keep updating your customers about all your new updates and offers via SMS. Promo SMS is used to endorse the brand effectively. Just start managing your business campaign with the web. We make sure that the best and most user-friendly experience will be delivered.Starting Price: $21.30 per 5,000 messages -
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Ampala WhatsApp API
Ampala Info Services
To improve your organization’s communication and increase the level of customer engagement, you might want to consider integrating a Business WhatsApp API. By embedding the WhatsApp API into your existing systems, messages can be automated, notifications sent out, and personalized marketing campaigns run all through the familiar WhatsApp interface. WhatsApp is a powerful messaging platform that allows businesses to talk with customers in their preferred medium and has over 2 billion active users globally. For instance, with WhatsApp API integration into your existing systems, you are able to automate messages, send notifications or even personalize marketing campaigns right from the usual WhatsApp interface.Starting Price: ₹12,000 per year -
33
Verloop.io
Magiclane App Service Pvt. Ltd
Verloop.io's the world's leading customer support automation platform that helps businesses deliver delightful support experiences to their customers, across channels. -
34
Yellow.ai
Bitonic Technology Labs
Headquartered in San Mateo, Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Zalora, Zenyum, JD.ID, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network, Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. Recognised by Frost & Sullivan, Forrester, Gartner, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries. -
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Ziper
Ziper
A simple and inexpensive way to send thousands of WhatsApp messages online with a single click from your personal or business account. Get new clients and expand your business by sending bulk messages. Integrate inbound messages via HTTP webhooks events notification to your server in a near real-time fashion. We offer the most flexible pricing in the industry, allowing you to scale based on your business needs. Fully integrated with the best image uploading and editing currently available. Send shipping updates, delivery reminders, payment reminders, and other notifications on WA using our Ziper application. Our simple-to-use API can easily integrated within any existing software, CRM, or CMS with basic programming experience. -
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WhatsEra
WhatsEra
68% of WhatsApp users think it is the easiest way to connect with businesses. As your WhatsApp Business Solution Provider, we are here to help you connect with your customers at every touchpoint on their favorite app. WhatsEra offers list messages where you can List your Products and Services, now no need to send messages for individual products or services, just send a single list of messages to your customers. Design automation & chatbot with the help of buttons and list messages for quick replies and responses to your customers. now save your time by replying frequently and asking questions. Manage customer conversations on a single platform, send them messages, attachments, button messages & lists messages on any individual client by our platform. -
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Smartping
Smartping
Send instant verification OTP SMS via the most reliable & secure SMS service provider & direct operator in India. Integrate with various SMS APIs and deliver your SMS alerts/OTPs directly to your customer's inbox in at instant. Generate leads, promote brands, and get feedback from your customers with short code SMS service. Send transactional, promotional, explicit, and implicit SMS with 5-digit numbers like 56161. P2A SMS service with a national telecom service provider. Supports all types of API integration with client systems and middleware for request sharing. Customizable GSM, landline, or short code numbers can be provided on request. Target your potential customers via geo-analytical SMS & convert them into leads. With the help of multiple operator-based filters to choose from, geo analytical service lets you target the right audience at the right geo-location. Maximize the chance of having more effective communication faster. -
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Haptik
Haptik
Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations to date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others. Haptik is a part of the Reliance group of companies, who acquired a majority stake in the company in a $100 million deal in April 2019. -
39
Wati
Wati
Wati is an end-to-end WhatsApp API solution designed for small and medium-sized businesses. Through the use of its powerful chatbots, APIs, integrations, and customer intelligence capabilities, Wati enables SMBs to sell, market, and support their customers more efficiently. Traditional channels like email and SMS are no longer effective in their efforts to acquire, nurture, and upsell customers. As a result, businesses are actively seeking alternative tactics that produce higher engagement and ROI. Wati is a solution that helps SMBs effectively achieve these goals. With over 6000+ Brands across 78 Countries using Wati , our customers have achieved some impressive results, including: - Generating USD 35 Million in Sales - Increasing customer acquisition by 72% - Improving Customer Satisfaction Rate by 87% - Reducing customer support costs by USD 10,000Starting Price: $40 per month -
40
Sinch
Sinch
Engage your customers like never before - on any channel. CPaaS and APIs for SMS, Voice, Video & Verification. Reach every mobile phone on the planet, in seconds or less. Engaging your customers the right way can help you more than double webshop orders. We know - we helped a major telco company do just that with a friendly online chatbot. We helped a major automative company re-engage and convert end-of-funnel prospects not responding to email. The results of the personalized Rich SMS campaign speak for themselves. Are your customers missing appointments? Engaging SMS reminders help both them and you, making you more revenue. Tried and trusted by developers around the world. Build with confidence and boost your business - with just a few lines of code. Get closer to your customers and add value to every step of their journey.
Guide to WhatsApp Business API Providers
WhatsApp Business API providers are third-party technology companies who allow businesses to send and receive messages to their customers through WhatsApp. The WhatsApp Business API enables businesses to connect with customers in a secure, reliable, and scalable way.
Using the WhatsApp Business API allows businesses to create automated customer conversations, respond faster to customer inquiries, and improve the overall customer experience. It also helps businesses stay ahead of the competition by providing them with new opportunities for communication that traditional channels can't match. With it, you can easily create custom experiences tailored for each individual customer in order to build more meaningful relationships.
The WhatsApp Business solution comprises of two APIs: the Messaging API and Notification API. The Messaging API allows businesses to send messages directly from their internal systems (such as CRMs) or hosted applications (such as chatbots). The Notification API enables businesses to push notifications outbound from their servers or applications so customers can receive timely updates about offers, promotions, and other information they need.
In order for businesses to access these APIs, they must partner with an approved provider that is registered with WhatsApp’s parent company Facebook Inc. This ensures proper security, compliance and scalability when sending messages via WhatsApp on behalf of a business account while meeting all of Facebook's terms of service standards.
WhatsApp Business API providers offer various features such as message templates (including payment/transaction receipts), conversation tagging for better segmentation & analytics, support for media attachments like images & videos, links & location sharing, etc., multi-channel support such as webhooks & SMS fallback solutions including callback URLs and much more which enable seamless communication between a business and its customers. They also provide tools for managing conversations at scale such as automated FAQs based on keywords & AI-driven customer segmentation based on user behaviour. These tools help companies save time by allowing them to quickly respond to common inquiries without having dedicated staff manage everything manually—helping companies become more efficient so they can focus less on mundane tasks and more on building relationships with their users through personalized interactions at scale.
Overall, WhatsApp Business API providers are an invaluable asset to businesses who want to leverage the power of WhatsApp to better engage with their customers and provide a more seamless experience. Utilizing WhatsApp Business APIs can help businesses increase customer engagement and loyalty, reduce customer support costs, and boost revenue.
What Features Do WhatsApp Business API Providers Provide?
- Inbox: The Inbox feature allows businesses to manage customer conversations and inquiries in one place. It can be used to create automated replies, assign messages to team members, and more.
- Chatbot: With the use of artificial intelligence (AI) and natural language processing (NLP), businesses can create automated chatbots that customers can interact with on WhatsApp. These bots can be used to answer questions, provide product recommendations, and more.
- Analytics: WhatsApp Business API providers offer comprehensive analytics capabilities that give businesses insights into how customers are engaging with their brand on the platform. This data can be used to refine customer service strategies, optimize campaigns, and better understand overall customer behavior.
- Broadcast Messages: Broadcasts allow businesses to send messages out simultaneously to all of their contacts at once without needing recipients to opt-in or reply before receiving it. This is a great way for businesses to keep customers informed about new products or promotions while ensuring maximum reach.
- Labels & Filters: Labels and filters make it easier for businesses to organize customer conversations by tagging messages with specific labels or filtering them based on keywords or topics of interest. This makes it easier for teams to quickly find important conversations when needed.
- Template Messages: Template messages are pre-approved message blocks created by businesses which allow them to quickly respond to inquiries with consistent messaging without needing manual input each time a request comes in from a customer.
What Types of WhatsApp Business API Providers Are There?
- Hosted API Provider: These types of providers offer a comprehensive suite of features and tools that businesses can use to quickly and easily set up, deploy, and manage their WhatsApp Business account. These services typically come with an easy-to-use graphical interface for configuring the account and building out automated messaging flows.
- On-Premise API Provider: These types of providers provide businesses with access to the actual WhatsApp Business APIs which they can then use to build out their own custom messaging solutions. This type of provider usually requires more technical know-how in order to properly configure the software before it can be used.
- Proprietary API Provider: These types of providers enable businesses to build relationships with customers over WhatsApp by offering custom chatbot experiences on top of the official WhatsApp platform. The proprietary APIs provided by these companies allow businesses to create unique chatbot experiences tailored specifically for their brand or company.
- Third-Party Tool Providers: These types of providers offer extended functionality via third-party software tools that sit on top of the official WhatsApp platform. They provide businesses with additional features such as analytics, content management systems, automation capabilities, customer engagement tools, etc., that are not available through the official means.
- White-Label Solution Providers: These types of providers offer businesses a fully-branded white-label platform for managing and engaging with customers over WhatsApp. These platforms typically include features such as analytics, automated message flows, content management systems, customer engagement tools, etc., that are designed to make it easier for businesses to build relationships with customers on the platform.
What Are the Benefits Provided by WhatsApp Business API Providers?
- Automation: WhatsApp Business API providers allow companies to automate tedious tasks from customer service, getting insights on customer behavior, and engaging with customers. This helps businesses save time and resources while still providing personalized experiences for their customers.
- Scalability: With the power of the WhatsApp Business API, companies can easily scale up or down their capabilities depending on their exact requirements. That means that they can respond quickly to changes in demand and adjust their operations as needed.
- Personalization: Companies are able to gain access to a wide range of powerful features that help them engage with customers in meaningful ways. Through personalizing messages, creating automated responses, and leveraging analytics tools, companies can create more tailored experiences for their customers.
- Cost-effectiveness: WhatsApp Business API providers offer competitive pricing models that make it easier for companies to get started without breaking the bank. Additionally, since most interactions take place over a single platform (WhatsApp itself), there’s no need for complicated integrations and setup costs between multiple services – which makes using the API even more cost-effective.
- Security & Reliability: WhatsApp Business APIs are incredibly secure and reliable due to end-to-end encryption and other security protocols built into the platform. This ensures that all data sent through the API remains safe from any malicious actors or unauthorized access attempts.
- Reach: With more than 1.5 billion active users, WhatsApp offers unparalleled reach when it comes to customer engagement. Companies can use the API to easily access this massive user base and start engaging with their customers on a global scale – without having to worry about expensive investments in infrastructure or localized marketing campaigns.
What Types of Users Use WhatsApp Business API Providers?
- Small Business Owners: Small business owners use WhatsApp Business API providers to create automated customer service messages, send marketing notifications, and even support live chat.
- Enterprise Users: Enterprise users leverage the WhatsApp Business API provider to scale their customer service experience by automating common tasks such as order updates and feedback requests.
- Marketers: Marketers can use the WhatsApp Business API provider to send targeted messages to customers and prospects, keeping them informed of special offers, new products, and other important information.
- IT Professionals: IT professionals utilize the WhatsApp Business API provider for integration with back-end systems such as ERP software, CRM databases, cloud applications, etc. This ensures that customer data is properly synced between systems for a seamless interaction.
- eCommerce Stores: With the help of a WhatsApp Business API provider, ecommerce stores can provide an enhanced shopping experience by enabling customers to directly interact with them via a live chat or automated messaging feature.
- Financial Institutions: Financial institutions can use the WhatsApp Business API provider to deliver personalized messages as well as provide real-time updates on loan approvals or account statements securely over the platform.
- Healthcare Providers: Healthcare providers are able to employ tactful strategies such as automated appointment reminders and medical records using the APIs offered by various WhatsApp Business providers.
- Educational Institutes: Educational institutions can benefit from a WhatsApp Business API provider by providing real-time updates on class cancellations, exam schedules, and other such information.
- Charitable/Non-Profit Organizations: Non-profit organizations use the APIs provided by WhatsApp Business providers to increase their reach and impact by quickly sharing important updates with supporters.
How Much Do WhatsApp Business API Providers Cost?
The cost of WhatsApp Business API providers can vary greatly depending on a number of factors, such as the size and scope of your business. Generally speaking, most providers charge a monthly fee for access to their APIs. This fee might range from free (in the case of some providers) to upwards of $2,000 per month for larger enterprise setups. Additionally, there may be setup fees associated with connecting to the provider's platform as well as usage fees based on the number of messages or other features used. Some specialized services or add-on features may also incur extra fees beyond the core API access.
It is important to understand all costs involved when evaluating WhatsApp Business API providers and plan accordingly in order to get the most out of your investment. Researching different providers’ pricing structures is key in order to make an informed decision—but keep in mind that you usually get what you pay for in terms of service quality, reliability, and support resources.
What Do WhatsApp Business API Providers Integrate With?
Software that can integrate with WhatsApp Business API providers includes customer relationship management systems, website chat tools, enterprise resource planning systems, and ecommerce platforms. These applications enable businesses to easily connect their existing customer data to the WhatsApp messaging platform in order to send automated messages or respond to incoming inquiries quickly. Additionally, analytics and reporting tools may be used to monitor customer interactions on WhatsApp as well as gain insights into usage patterns. All of these types of software provide an efficient way for businesses to leverage the popular messaging app and enhance their communication capabilities with customers.
WhatsApp Business API Providers Trends
- WhatsApp Business APIs are becoming increasingly popular tools for businesses to connect with their customers in real-time.
- This API offers a wide range of features such as customer service automation, lead generation, direct communication with customers, and more.
- Companies now recognize the potential of using this API to build stronger relationships with their customers and increase sales conversions.
- Businesses have started to use it for appointment booking systems, sending notifications about discounts and promotions, integrating bots for customer services, and engaging customers on social media platforms.
- The use of fluid multi-channel capabilities offered by the WhatsApp Business API is growing rapidly due to its low costs, scalability, and ease of integration into existing systems and processes.
- As businesses become more aware of the benefits associated with using this application programming interface (API), its usage trends continue to increase.
- Cloud-based solutions that integrate WhatsApp APIs are gaining rapid popularity among developers due to their ability to quickly integrate these tools into existing systems without needing extensive coding knowledge or time investment.
- An increasing number of companies are relying on AI-powered chatbots that are powered by artificial intelligence (AI) technology to provide customer support services through automated conversations over WhatsApp business messaging platforms.
- Analytical capabilities such as sentiment analysis can be used for creating automated responses based on specific topics or keywords discussed via chats which can improve customer engagement levels significantly.
- The integration of WhatsApp Business API with other platforms such as CRM and ecommerce systems is becoming increasingly popular as it allows businesses to access customer data in real time and build a deeper understanding of their customers’ needs.
- As the demand for these services continues to increase, there are now numerous providers offering companies the ability to integrate WhatsApp APIs into existing systems or creating custom solutions. These providers are making it easier and more cost-effective for businesses to take advantage of the features and benefits offered by WhatsApp Business APIs.
How To Select the Best WhatsApp Business API Provider
When selecting the right WhatsApp business API provider, there are several factors to consider.
First, review the features offered by each provider to make sure they meet your needs. For example, you’ll want to make sure that the provider can support two-way communication for customer support, automatic message routing and handling for customer inquiries and messages, as well as customizable templates and automated responses.
Second, ensure that the WhatsApp Business API provider is compliant with all relevant regulations. Since this technology is relatively new, you don’t want to run into legal issues or have your messages blocked by WhatsApp due to violations of their rules or regulations.
Third, research each provider's track record with existing customers in terms of pricing and customer service. Make sure their rates are competitive and that their customer service team is available when you need them most. Also read user reviews online to get a better understanding of how effective and reliable each provider's services really are.
Finally, ask about any extra services or features that may be available with some providers but not others. This could include analytics tools which will help you measure the performance of your campaigns or integration options which will allow you to connect different applications together for more efficient workflows.
By considering these factors and researching potential providers carefully, you can find the right WhatsApp business API provider for your needs. On this page you will find available tools to compare WhatsApp business API providers prices, features, integrations and more for you to choose the best software.