Agentic Observability

See how your AI—and your people—are really working together, and why

Agentic AI doesn’t sit still—it learns, adapts, and makes decisions alongside human teams in real time. But without clear visibility into how those interactions unfold, it’s hard to know what’s working, or what’s going wrong. Missed failures, low trust, poor performance, and compliance risks become real issues. To move forward confidently, you need more than performance metrics—you need true human and AI insight.

AI observability with one view for actionable oversight

Agentic Observability from Concentrix gives you a real-time, unified view into how AI and humans actually work together across your systems and workflows. You see what’s really happening—not just what’s supposed to happen—so you can spot issues early, align actions to outcomes, and stay compliant. Role-based dashboards connect every decision and handoff to business impact, driving smarter, safer operations that keep improving over time.

Real-time visibility into human-AI collaboration.

Actionable, role-based insights for every team.

Business outcomes alignment with measurable KPIs.

Continuous learning and optimization for ongoing improvement.

Trust, safety, and governance at scale.

Find out how your AI and human teams are really working together—and how to make them even better.

Services & Solutions

Assess Readiness & Map Integration

Evaluate existing human-AI workflows to uncover friction points, integration gaps, and blind spots across systems like operations, IT, and automation platforms. Establish a clear foundation for comprehensive observability aligned to business-critical journeys.

Define Success Metrics

Align performance indicators—such as intent success, escalation rates, resolution times, and customer satisfaction—with broader agentic AI goals. Ensure AI observability efforts drive tangible impact on customer experience and operational efficiency.

Monitor Human + AI Interactions

Capture rich, contextual signals across human and AI activities, including decision traces, confidence scores, and tool usage. Enable deep insight into how decisions are made, where breakdowns occur, and how to continuously improve the human-AI partnership.

Deploy Role-Specific Dashboards

Provide real-time, tailored dashboards for engineering, operations, product, and compliance teams to track workflow efficiency, system handoffs, and business outcomes—enabling each stakeholder to act with clarity and accountability.

Pilot High-Impact Use Cases

Demonstrate fast, measurable value by applying AI observability to targeted scenarios such as IT incident resolution or claims processing. These use cases validate the model, highlight ROI, and build momentum for wider enterprise adoption.

Optimize Continuously With Actionable Intelligence

Leverage telemetry insights, trace logs, and performance triggers to fine-tune AI behavior, improve human-machine coordination, and reduce resolution times. This continuous optimization loop drives long-term efficiency and customer satisfaction.

Scale Across the Enterprise

Support organization-wide adoption with scalable dashboards, evolving success metrics, integrated processes, and ongoing enablement. Ensure sustained observability maturity and lasting business value across all teams.