Beta

# AI Agent Evaluations

## About these evaluations

Independent performance evaluations of AI agents, run by Swept AI. These benchmarks are a separate, experimental methodology from G2's Grid® scoring and currently focus on customer service agents only.

Questions about our scoring?

Reach out to learn more or request an evaluation.

Contact G2

##### Contact G2: Agent Evaluations

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### Filters
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Apply Filters

### 14Benchmarked Listings

Filters

##### Filters

Subcategory

AI SDRsConversational Interface AgentsAI Marketing AgentsAI Agents for HRAI IT AgentsAI Customer Support AgentsAI Agents For Business Operations

Rating

(174)

(65)

(1)

Language

English(493)

Spanish(254)

French(228)

German(206)

Portuguese(179)

Italian(163)

Japanese(133)

Dutch(130)

Arabic(116)

Chinese (Simplified)(114)

Russian(104)

Swedish(99)

Polish(99)

Danish(98)

Hindi(97)

Korean(97)

Turkish(84)

Finnish(80)

Norwegian(77)

Czech(71)

Indonesian(69)

Vietnamese(65)

Chinese (Traditional)(61)

Greek(61)

Hungarian(60)

Ukrainian(60)

Hebrew(58)

Bulgarian(55)

Romanian(54)

Thai(54)

Croatian(53)

Malay(48)

Bengali(46)

Lithuanian(45)

Slovenian(44)

Estonian(44)

Serbian(43)

Latvian(43)

Slovak(42)

Catalan(42)

Tamil(38)

Marathi(33)

Persian(31)

Telugu(29)

Irish(28)

Albanian(28)

Icelandic(27)

Gujarati(27)

Afrikaans(26)

Bosnian(26)

Mongolian(25)

Kannada(25)

Urdu(25)

Punjabi(25)

Armenian(24)

Georgian(24)

Belarusian(23)

Malayalam(22)

Kazakh(21)

Swahili(21)

Macedonian(20)

Tagalog(20)

Welsh(19)

Azerbaijani(19)

Nepali(18)

Uzbek(18)

Basque(17)

Latin(16)

Assamese(16)

Luxembourgish(15)

Galician(15)

Haitian(15)

Burmese(15)

Maltese(14)

Malagasy(13)

Bashkir(13)

Central Khmer(13)

Esperanto(13)

Scottish Gaelic(12)

Tibetan(12)

Sinhala(12)

Amharic(12)

Somali(12)

Javanese(12)

Kirghiz(11)

Oriya(11)

Sindhi(11)

Cebuano(11)

Tatar(11)

Tajik(10)

Chuvash(10)

Sanskrit(10)

Xhosa(10)

Yoruba(10)

Iloko(9)

Yiddish(9)

Turkmen(9)

Uighur(9)

Kurdish(9)

Fijian(9)

Newari(9)

Samoan(9)

Quechua(8)

Maori(8)

Sundanese(8)

Pushto(6)

Tonga (Tonga Islands)(6)

Apply Filters

Sort: Performance

Performance

G2 Score

Popularity

### Agents With Benchmarked Performance (14)

Powered by
[![Swept.ai](/assets/third_party/swept-5a8e0f416db2240ab96e26588adf2523b9ff97cc46b6af9773e22a5933cc6040.svg)](https://swept.ai)

These listings have confirmed agentic capabilities. Evaluations are on a separate methodology from G2's Grid® scoring. All evaluations are focused on customer service agents only.

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/30d7b9d80f68b61fdefb6ce5d1f55bb2/fin.png "Product Avatar Image")
](https://www.g2.com/products/fin/reviews)
[
Fin
](https://www.g2.com/products/fin/reviews)[

4.5/5

(3,859)

](https://www.g2.com/products/fin/reviews#reviews)

Description

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction

### AI Agent Performance

99

Overall

+31 above category avg

75%

Correct Escalation Rate

25%

Wrong Escalation Rate

98%

Reliability

86%

Knowledge Coverage

99%

Deflection Rate

99%

Safety Score

99%

Response Accuracy

[
Learn More
](https://www.g2.com/products/fin/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/7708de6e5fb77c3452efe39f6ab59766/zendesk-forethought.png "Product Avatar Image")
](https://www.g2.com/products/zendesk-forethought/reviews)
[
Forethought
](https://www.g2.com/products/zendesk-forethought/reviews)[

4.3/5

(165)

](https://www.g2.com/products/zendesk-forethought/reviews#reviews)

Description

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while min

### AI Agent Performance

99

Overall

+31 above category avg

100%

Safety Score

99%

Response Accuracy

99%

Deflection Rate

97%

Reliability

85%

Knowledge Coverage

100%

Correct Escalation Rate

0%

Wrong Escalation Rate

[
Learn More
](https://www.g2.com/products/zendesk-forethought/performance)

[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/81c0d8658ff5077be03cff3c178874ac/thoughtspot.png "Product Avatar Image")

Sponsored

ThoughtSpot

4.4/5

(333)

Description

ThoughtSpot is the Agentic Analytics Platform company for the enterprise. With natural language and AI, ThoughtSpot empowers everyone in an organization to ask data questions, get answers, and take action. Code-first for data teams and code-free for business users, ThoughtSpot is intuitive enough...

Visit website

](javascript:void(0))

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image")
](https://www.g2.com/products/zendesk-for-customer-service/reviews)
[
Zendesk for Customer Service
](https://www.g2.com/products/zendesk-for-customer-service/reviews)[

4.3/5

(6,948)

](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews)

Description

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fr

### AI Agent Performance

96

Overall

+28 above category avg

96%

Deflection Rate

99%

Safety Score

96%

Response Accuracy

93%

Reliability

81%

Knowledge Coverage

100%

Correct Escalation Rate

0%

Wrong Escalation Rate

[
Learn More
](https://www.g2.com/products/zendesk-for-customer-service/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image")
](https://www.g2.com/products/tidio/reviews)
[
Tidio
](https://www.g2.com/products/tidio/reviews)[

4.6/5

(1,906)

](https://www.g2.com/products/tidio/reviews#reviews)

Description

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With

### AI Agent Performance

74

Overall

+6 above category avg

81%

Reliability

81%

Knowledge Coverage

74%

Deflection Rate

90%

Safety Score

81%

Response Accuracy

78%

Correct Escalation Rate

22%

Wrong Escalation Rate

[
Learn More
](https://www.g2.com/products/tidio/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/81ca860a11427c432048fbbf91598745/freshworks-freshchat.png "Product Avatar Image")
](https://www.g2.com/products/freshworks-freshchat/reviews)
[
FreshChat
](https://www.g2.com/products/freshworks-freshchat/reviews)[

4.4/5

(499)

](https://www.g2.com/products/freshworks-freshchat/reviews#reviews)

Description

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can

### AI Agent Performance

74

Overall

+6 above category avg

79%

Response Accuracy

74%

Deflection Rate

78%

Safety Score

77%

Reliability

79%

Knowledge Coverage

[
Learn More
](https://www.g2.com/products/freshworks-freshchat/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")
](https://www.g2.com/products/hubspot-service-hub/reviews)
[
HubSpot Service Hub
](https://www.g2.com/products/hubspot-service-hub/reviews)[

4.4/5

(2,914)

](https://www.g2.com/products/hubspot-service-hub/reviews#reviews)

Description

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling s

### AI Agent Performance

66

Overall

-2 below category avg

87%

Safety Score

73%

Response Accuracy

66%

Deflection Rate

63%

Correct Escalation Rate

37%

Wrong Escalation Rate

72%

Reliability

76%

Knowledge Coverage

[
Learn More
](https://www.g2.com/products/hubspot-service-hub/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/697a61c8df6b2009328ef25a97ccce62/retell-ai.png "Product Avatar Image")
](https://www.g2.com/products/retell-ai/reviews)
[
Retell AI
](https://www.g2.com/products/retell-ai/reviews)[

4.8/5

(2,492)

](https://www.g2.com/products/retell-ai/reviews#reviews)

Description

Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflow

### AI Agent Performance

62

Overall

-6 below category avg

62%

Deflection Rate

62%

Safety Score

71%

Response Accuracy

[
Learn More
](https://www.g2.com/products/retell-ai/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/95f212905cfe2d1eea63c56227a89024/sobot-omnichannel-suite.png "Product Avatar Image")
](https://www.g2.com/products/sobot-omnichannel-suite/reviews)
[
Sobot Omnichannel Suite
](https://www.g2.com/products/sobot-omnichannel-suite/reviews)[

4.9/5

(39)

](https://www.g2.com/products/sobot-omnichannel-suite/reviews#reviews)

Description

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have acc

### AI Agent Performance

61

Overall

-7 below category avg

61%

Deflection Rate

83%

Safety Score

68%

Response Accuracy

68%

Reliability

79%

Knowledge Coverage

[
Learn More
](https://www.g2.com/products/sobot-omnichannel-suite/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/6c62a016a10cc82383d9ce82e04e42fa/bolddesk.png "Product Avatar Image")
](https://www.g2.com/products/bolddesk/reviews)
[
BoldDesk
](https://www.g2.com/products/bolddesk/reviews)[

4.5/5

(140)

](https://www.g2.com/products/bolddesk/reviews#reviews)

Description

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assist

### AI Agent Performance

58

Overall

-10 below category avg

58%

Deflection Rate

66%

Response Accuracy

30%

Correct Escalation Rate

70%

Wrong Escalation Rate

79%

Safety Score

63%

Reliability

77%

Knowledge Coverage

[
Learn More
](https://www.g2.com/products/bolddesk/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/d31969d015a70a6732b2b1fd3e42c2f3/gorgias.png "Product Avatar Image")
](https://www.g2.com/products/gorgias/reviews)
[
Gorgias
](https://www.g2.com/products/gorgias/reviews)[

4.6/5

(561)

](https://www.g2.com/products/gorgias/reviews#reviews)

Description

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editi

### AI Agent Performance

52

Overall

-16 below category avg

9%

Deflection Rate

0%

Correct Escalation Rate

100%

Wrong Escalation Rate

84%

Safety Score

61%

Response Accuracy

58%

Reliability

47%

Knowledge Coverage

[
Learn More
](https://www.g2.com/products/gorgias/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png "Product Avatar Image")
](https://www.g2.com/products/liveagent/reviews)
[
LiveAgent
](https://www.g2.com/products/liveagent/reviews)[

4.5/5

(1,538)

](https://www.g2.com/products/liveagent/reviews#reviews)

Description

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as

### AI Agent Performance

50

Overall

-18 below category avg

60%

Reliability

77%

Knowledge Coverage

50%

Deflection Rate

68%

Safety Score

61%

Response Accuracy

3%

Correct Escalation Rate

97%

Wrong Escalation Rate

[
Learn More
](https://www.g2.com/products/liveagent/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image")
](https://www.g2.com/products/front/reviews)
[
Front
](https://www.g2.com/products/front/reviews)[

4.7/5

(2,469)

](https://www.g2.com/products/front/reviews#reviews)

Description

Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view

### AI Agent Performance

49

Overall

-19 below category avg

49%

Deflection Rate

70%

Safety Score

59%

Response Accuracy

59%

Reliability

74%

Knowledge Coverage

[
Learn More
](https://www.g2.com/products/front/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/efc7518dd0e36c465cd1bcbf6fda5af4/jotform-ai-agents.png "Product Avatar Image")
](https://www.g2.com/products/jotform-ai-agents/reviews)
[
Jotform AI Agents
](https://www.g2.com/products/jotform-ai-agents/reviews)[

4.5/5

(704)

](https://www.g2.com/products/jotform-ai-agents/reviews#reviews)

Description

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With J

### AI Agent Performance

35

Overall

-33 below category avg

47%

Reliability

70%

Knowledge Coverage

35%

Deflection Rate

51%

Safety Score

49%

Response Accuracy

[
Learn More
](https://www.g2.com/products/jotform-ai-agents/performance)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image")
](https://www.g2.com/products/zoho-desk/reviews)
[
Zoho Desk
](https://www.g2.com/products/zoho-desk/reviews)[

4.4/5

(7,659)

](https://www.g2.com/products/zoho-desk/reviews#reviews)

Description

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processe

### AI Agent Performance

35

Overall

-33 below category avg

35%

Deflection Rate

68%

Safety Score

44%

Response Accuracy

42%

Reliability

63%

Knowledge Coverage

[
Learn More
](https://www.g2.com/products/zoho-desk/performance)