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Soundarya J.
SJ

SaaS and Software Research

What platform provides detailed incident investigation reports?

One of the biggest headaches for any security team isn’t just dealing with incidents in real time, it’s what comes after. Pulling together detailed reports that compliance teams, leadership, and even auditors can actually understand is way harder than it should be. Alerts are easy; telling the full story of what happened, how it was handled, and what we learned is where most tools seem to fall short. I was looking at the G2 data for incident response platforms, and here’s what stood out when it comes to incident reporting:

  • Datadog: sits at the top with strong feedback from users who like the depth of its monitoring + reporting.
  • Cynet: matches Datadog on satisfaction for reporting, with reviewers noting it’s solid for teams that want everything consolidated.
  • Tines: automation-first, but users still give it high marks for the way it documents investigations.
  • Dynatrace and KnowBe4 PhishER/PhishER Plus: both reviewed positively for the clarity of their reports.
  • ServiceNow Security Operations:  no surprise here, lots of enterprise teams like it for structured reporting that fits into bigger workflows.
  • Palo Alto Cortex XSIAM: earns solid feedback, especially if you’re already in the Palo Alto ecosystem.
  • CYREBRO:  mentioned as good for centralizing reports that smaller teams can actually act on.
  • Torq: still gets decent satisfaction ratings for automated documentation, even if it’s lighter than some of the others.

From this, it looks like Datadog and Cynet are the front-runners for detailed reports, with ServiceNow close behind if you’re in an enterprise setup. Anyone here rely on these reports regularly? Which platform actually delivers the kind of post-incident reporting that satisfies both security teams and auditors?


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Also for those already using these platforms, how much customization do you actually do on the incident reports? Are the out-of-the-box templates good enough, or do you end up building your own to satisfy leadership and compliance teams?

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