Gainsight PX for Product Experience Teams
Gainsight PX combines deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. The Gainsight PX platform empowers product teams to understand user behavior and drive adoption at scale.
Trusted by the Top Product Experience Teams Worldwide
Create a product they actually want to use with Gainsight PX
Your customers interact with your company every day through your product. Make every experience exceptional with adoption-driving engagements and robust usage analytics in Gainsight PX. Our comprehensive product analytics help you understand exactly how users interact with your product.
Get the rich product insights you need with Gainsight PX analytics
- Save time by instantly capturing every interaction across all devices, channels, and touchpoints – no tagging or code required
- Unify behavioral, contextual, and transactional data across users, accounts, or custom segments for a more complete view
- Make better decisions with fully integrated reports designed to help you measure and visualize every aspect of your user experience
Create elegant product experiences without a line of code using Gainsight PX features.
- Personalize the product experience for every user at scale with contextual and timely engagements
- Accelerate product adoption by putting a spotlight on new or critical features and then guiding users at scale on how to use them
- Reduce product escalations by enabling users to learn your product while finding answers to common questions without ever needing to contact support
Gather valuable user feedback with powerful survey capabilities
- Increase relevancy of user feedback by triggering in-product surveys to specific segments, or to users after specific product usage requirements are met
- Flexible survey options allow you to create custom, multi-question, multiple-choice, ratings, and open-ended surveys
- Track and improve product experience over time and provide visibility into results across the company
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attention.
FAQs
Gainsight PX is a comprehensive product analytics and engagement platform that helps SaaS product teams understand user behavior and drive adoption at scale. It combines deep analytics with personalized in-app engagements to deliver exceptional product experiences without requiring coding knowledge.
Gainsight PX automatically captures all user interactions across devices and touchpoints without requiring manual tagging or coding. It unifies behavioral, contextual, and transactional data to provide complete visibility into how users engage with your product, helping teams make data-driven decisions.
Gainsight PX enables teams to create personalized product experiences through contextual in-app engagements. Product teams can highlight new features, provide guided walkthroughs, and deliver self-service support—all without writing code—to accelerate adoption and reduce support escalations.
Gainsight PX offers powerful in-product survey capabilities that can be triggered for specific user segments or after particular product usage milestones. Teams can create custom surveys with multiple question types to gather relevant feedback and track product experience improvements over time.
Gainsight PX provides integrated reports that measure and visualize all aspects of user experience. The platform unifies data across users, accounts, and custom segments, allowing product teams to identify adoption patterns, feature usage, and opportunities for experience improvements.
Yes, Gainsight PX helps reduce product escalations by enabling self-service learning within the application. Users can find answers to common questions through contextual guidance and in-app resources, decreasing the need to contact support and improving overall product experience.