Kraken

2️⃣0️⃣2️⃣5️⃣ was a landmark year for Kraken. We scaled faster, partnered wider, and proved what a smarter, greener system can look like when technology and people work in sync. Here’s what our teams delivered. 🐙 We announced our plans to spin off from Octopus Energy to become an independent global tech leader A huge step that sets us up to accelerate global adoption of the Kraken platform: opening doors for new partners, new innovation opportunities, and new ways to make the energy transition work for people. 🗽 We brought Kraken Impact to New York City A room full of operators, innovators, and grid thinkers coming together to talk about what’s possible. The conversations didn’t stay in the room. They’re shaping our roadmap and the way we support our customers every day. 🚀 We launched new features and products Every improvement makes life easier for teams and customers. We helped utilities manage complex Commercial and Industrial (C&I) accounts, empowered Distribution System Operators (DSO’s) to deliver the grid of the future with Kraken Distribution, and helped agents better serve customers with Agent Assist. We also gave utilities more autonomy and control with tools like Flow. 🔋 We now run the world’s largest residential virtual power plant (VPP) at 2.5GW This milestone matters. Real households and batteries are helping balance real grids. We now also support vehicle to grid (V2G) so as more flexible devices come online, we’re proving that distributed energy can scale and stay dependable ⚙️ We scaled grid scale flexibility to 4 GW across Europe and went live in Italy. In the UK, we onboarded some of the largest and most complex assets on the system, including 200 MW at Blackhillock and 300 MW at Kilmarnock. 🤝 Major utilities like National Grid and Norlys selected Kraken They will play major roles in the next chapter of the energy system. We’re proud to support them with technology that makes customer service, and operations simpler. 🇬🇧 We’re powering market-wide half hourly settlement (MHHS) in the UK for Octopus Energy and E.ON Next One of the biggest market changes in a generation went live. Kraken teams delivered the tech, the tooling, and the operational support to make it real. Meaning Octopus Energy and E.ON Next were the first to be certified and start migrating customers. This is what future-proof infrastructure looks like. 2026 is about deeper flexibility, faster innovation, and helping every partner unlock the full power of their assets and their data. Thank you to our customers, our teams, and the people cheering us on from the sidelines. Onward. #EnergyTech #Flexibility #UtilityInnovation #VPP #Energy

Nobody wants coal for Christmas… and this year, we’re delivering something far better 🎄⚡ Kraken now manages more than 5.7GW of dispatchable clean power, which means we’ve officially overtaken the capacity of Europe’s largest fossil-fuel plant. To make it festive, 5.7GW of clean power could light around 1 billion Christmas trees at the same time. From the Rockefeller Center tree in New York City to the Trafalgar Square tree in London, imagine the world’s most iconic Christmas lights all shining together on clean energy 🎁 And this milestone means something bigger for the energy transition: • Clean power is becoming more reliable than old-school coal. • Millions of devices are working together like elves in the workshop. • We use the grid we already have more efficiently, instead of pouring billions into copper and concrete. • Households get cheaper, greener energy right when they need it. This is what a modern, software-driven energy system looks like: abundant, flexible, and ready for a cleaner future. It is the first Christmas where virtual power plants outshine a mega coal plant and we are only getting started 💚 #EnergyTransition #CleanEnergy #VirtualPowerPlant #SmartGrid #TechForGood

️⚡️ Smarter EV Charging Just Got Real 🚗 We're kicking off a major new partnership with Mercedes-Benz Connectivity Services GmbH to unlock cheaper, smarter charging for Mercedes-Benz EV drivers across Europe. The key takeaway? Mercedes-Benz EV drivers can now save hundreds of pounds annually without compromising convenience. How we’re doing it: Savings: Kraken's AI-powered operating system connects with Mercedes-Benz EVs, automatically shifting charging to times when electricity is cheap and green. Simplicity: Our utility partners use Kraken to manage flexible charging, making it easy for you to slash bills and reduce grid stress. This collaboration is a huge step in our mission to build a smarter, cleaner energy system by helping consumers unlock the value of their low-carbon technology.

Utilities are under pressure to build resilience while modernizing their operations. Our new white paper with Heatmap News explores what the cloud and energy worlds can learn from each other to build systems that are more secure, more flexible, and more reliable. 💡 Inside the paper, you’ll find: • How energy’s shift to distributed systems mirrors the cloud’s move to modular, scalable architectures, and what that means for resilience  • The cloud principles that help secure millions of connected grid devices, including redundancy and segmentation • How self-healing design keeps grids stable by preventing cascading failures The paper brings together expertise from across the industry, including: Charlotte Johnson , General Manager for Generation Flex at Kraken Alex Shulman-Peleg, Ph.D., Ph.D., CISO at Kraken Andrew Molineux, Director of Engineering and Integrations at Kraken Birat Niraula, Head of Security for Google Enterprise Network Kurt Kufeld, VP for Governance, Operations, and Security Services at Amazon Web Services (AWS) Uri Sadot, Managing Director at SolarDefend 🔍 Read the Heatmap and Kraken white paper on resilience and cybersecurity: https://lnkd.in/eCSD-SJz If you’re shaping your next phase of digital transformation, this is a great place to start. Let us know what resonates. 🚀 #EnergyTransition #CyberSecurity #SmartGrid #CloudComputing #DigitalTransformation

🇩🇰 Kraken enters the Nordics with Norlys We’re proud to announce our partnership with Norlys, Denmark’s largest integrated energy and telecommunications group. Together we’re bringing Utility-Grade AI™ to more than 600,000 Danish households, helping deliver faster, smarter and more personal energy experiences. By adopting the Kraken platform, Norlys will transform customer service and energy billing. Customers will benefit from seamless interactions, and Norlys teams will gain powerful tools to innovate and respond in real time. “The energy sector is undergoing a fundamental transformation in how consumers use and interact with their energy supplier. By adopting the Kraken platform, we at Norlys will accelerate our business transformation and deliver a more seamless and personalized customer experience for every customer we serve.” — Mads Brøgger, Senior Vice President, Energy Business, Norlys This marks Kraken’s first move into the Nordics and a major step toward a greener, more connected energy future for Denmark. https://lnkd.in/ePxpCFYJ

Welcome to Kraken – Innovation Day Technology Partner We are excited to welcome Kraken as a Technology Partner for Innovation Day, Tuesday 10th February at WEX Global. Kraken is a cloud-native customer technology platform purpose-built for utilities, supporting over 70 million customer accounts worldwide. Designed as a single-stack platform, Kraken unifies CRM, billing, meter data management, and customer operations into one cohesive system. By radically re-engineering how utilities serve their customers, Kraken consistently improves customer satisfaction while reducing cost-to-serve by up to 40%. Originally developed to power Octopus Energy – the UK’s largest energy retailer and a global energy disruptor – Kraken now underpins the operations of leading utilities such as Severn Trent, Tokyo Gas, and National Grid. In the water sector, Kraken consolidates customer experience, billing, smart metering, and field operations into a single, real-time operating platform. This unified model supports smarter water usage, faster resolution of customer issues, and more efficient deployment of field resources. Kraken has already transformed operations for water companies including Portsmouth Water and Severn Trent, enabling them to deliver more responsive, data-driven, and resilient water services. Learn more at https://kraken.tech Join us as we explore cutting-edge water technologies on Innovation Day at WEX Global. #WEXGlobal #InnovationDay #DigitalUtilities #SmartMetering #AIForGood Mark Barker

Essential Energy: For the energy transition to work, its benefits must flow to customers — and that means agile, intelligent technology at the heart of every network. We’re incredibly proud to be partnering with Australia’s Essential Energy — one of the country’s largest electricity distribution networks, spanning an area larger than France and serving over 900k customers — to develop the tech that an agile energy distributor demands. CEO John Cleland sees a clear path beyond traditional, rigid energy systems. "Innovative technology like that being delivered and developed by Kraken plays a fundamental role in the transformation, and making sure its benefits flow to customers." So what does a smarter grid look like? It’s about transforming distribution networks into robust platforms that maximize customer outcomes.  ⚡ Support customers to generate, store, and sell their own renewable energy 🌏 Enable utility-scale renewable generation to expand across the network 💻 Build the digital backbone required to accelerate Australia’s clean energy transition Together, Kraken and Essential Energy are developing the operating system modern energy networks need. 💾 Unifying operational, market, and customer data into one intelligent platform. ⚡ Delivering dynamic network intelligence and real-time visibility across the grid. ⚙️ Automating Meter-to-Cash to streamline validation, settlement, and reconciliation. 📡 Accessing visibility of smart meters, connected devices and distributed energy resources — from solar to EVs. 🌏 Deliver better outcomes for every customer, with technology that turns data into action. By unifying operational, market, and customer data into one platform, it delivers dynamic network intelligence and real-time control. From automated Meter-to-Cash processes to AI-driven DER orchestration, Kraken Distribution gives Essential Energy the tools to manage flexibility, optimise the grid, and support every customer. Hear Essential Energy's John Cleland talk about meeting the requirements of their new operating environment.

Flexibility just got real. We're already delivering flexibility at massive scale, saving both customers and utilities money - from Electric Vehicles (EVs) to smart thermostats, globally. Kraken Flexibility isn't just theory; we're unlocking this potential right now: - We're enabling the UK’s first nationwide vehicle-to-grid (V2G) programme. This programme is saving EV owners up to £620 compared to standard energy tariffs. - We’ve expanded our asset capabilities to include smart thermostat optimization. And, we’re supporting a pilot with Southern California Edison to collectively optimize multiple device types, including EVs, batteries, and smart thermostats. - We're allowing sub-meter billing by the device. This clearly shows the real financial value of adopting low-carbon technology. Want to learn more about how we're building resilience through decentralisation? Join us for our webinar on 4th December at 7:30pm GMT. https://lnkd.in/gyZ3yajU

The Kraken Effect: The Octopus Energy Spain Growth Story We were so excited at #EnlitEurope, to have Núria Such Cueves, Global Director of Kraken Experience, joined by Paco Albert Guzmán, CFO at Octopus Energy Spain, to showcase how Kraken is powering one of Europe’s most inspiring energy growth stories. Together, they explored how Octopus Energy Spain uses the Kraken platform to empower their people, scale faster, and deliver smarter, more sustainable experiences for customers. This Spanish utility has achieved what many dream of — explosive growth without compromising on their exceptional customer service or their deep care for people and planet. Because when technology meets true partnership and a shared belief that energy can (and should) work better for everyone — that’s the Kraken Effect.