What is an MCP server in the context of customer experience? Product Manager Adam Kintner explains that the Kustomer MCP Server allows you to connect AI platforms like Claude, ChatGPT, and other MCP-compliant tools to your Kustomer data. In this first release, we provide secure, read-only access to important data like conversations, customers, companies, and custom objects. That means any MCP-compliant AI can instantly understand the context behind your customers and their conversations with your business. Get more information on the blog: https://lnkd.in/giRVi4Fv #mcpserver
About us
Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal, so every customer feels like your most important one. Leading brands use Kustomer to power omnichannel support, intelligent routing, AI assistants, and AI-native reporting.
- Website
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https://www.kustomer.com
External link for Kustomer
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- New York, New York
- Type
- Privately Held
- Specialties
- customer experience, customer service, CRM, CX, SaaS, and startups
Products
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Kustomer
Help Desk Software
Unleash the power of data + AI + humans. Powerful, flexible, and data-driven—Kustomer is an omnichannel customer support platform and CRM to power your customer experience team. Automate Instantly resolve customer issues across all channels with precise AI-powered conversations. Assist Triage, route, and support agents with advanced AI and omnichannel capabilities. Customize Effortlessly create your ideal customer service platform, ensuring a seamless transition from your current system. Report Track the performance of your service organization and quickly identify areas to optimize. Unite your entire customer service experience—seamlessly combining CRM, ticketing, and AI into one powerful platform for the future.
Locations
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Primary
Get directions
New York, New York, US
Employees at Kustomer
Updates
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What a lovely reflection at the end of the year, Lisa. Happy holidays to all!
🪴 After a year of sharing, learning, and supporting one another, some of our most engaged TLC members took a break last week to get creative together over Zoom with artsy experts. One group built holiday centerpieces (mine pictured) and another learned tips for mixing up seasonal drinks. CX is unpredictable, deeply human, and meaningful. Our flower expert shared how heavy rain in California this week will disrupt deliveries and spark customer emotion. It was a powerful reminder of why patience, empathy, and great service matter so much. It made me think about the big themes CX leaders kept returning to all year in TLC: 📌 Stay human first. Your customers feel more than they explain, and your teams see more than they say. 📌 Create operational clarity. Confusion is the most expensive part of the customer journey. 📌 Be proactive whenever possible. Small, early signals prevent big, loud issues. 📌 Let AI help, but don’t let it replace empathy. The best CX blends automation with care. 📌 Celebrate the progress, not just the problems. Leadership is built on moments of meaning, not perfection. Closing out my first year at Kustomer with gratitude and appreciation for our thought leaders community. Here’s to even more collective learning, connection, and candid conversations in 2026! ✨
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What's the main challenge that customer experience leaders come to Kustomer to solve? Rachel Hughes breaks down that CX leaders are ultimately looking for a way to get a clear view of their customer and providing personalized customer service at scale - and Kustomer's agentic platform makes that possible. Thank you to the Katico team for having Rachel on "Fix This Flow"!
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We think Data Explorer is a game-changer, but don’t take our word for it - Marissa Sherwood, Senior Manager of Customer Experience at Goody says: “The new Data Explorer feature in Kustomer has quickly become one of my favorite tools. It gives me the ability to deep-dive into any metric I need, which has made my analysis faster, more accurate, and far more actionable. What I appreciate most is how intuitive and powerful the tool is. It centralizes complex analytics in a way that feels accessible, saving me hours every week while improving the clarity of our operational insights. It has truly elevated how we understand our customers and support our team.” Have you checked out the Data Explorer feature yet? It’s live now in Kustomer. Not using Kustomer? Schedule time with our team to see what the intelligent CX platform can do for you: https://okt.to/Hsy3ZN
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2025 was one for the books! This past year we delivered over 100 releases, focusing on AI that understands your customers, your data, and your business. This year was all about helping CX teams work faster without losing the human touch so every interaction feels personal. Thank you to our customers for their partnership as we built features that facilitate faster and better customer service - your feedback helps us grow and improve, and we couldn’t do it without you. For a deeper look back at what we accomplished this year and what it means for CX teams everywhere, check out the blog: https://okt.to/3pMIJ0
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We've expanded the power of Kustomer AI with new capabilities that connect data, evaluation, and execution—so teams can work smarter, faster, and with greater confidence. Our quarterly product webinar covered how the newest releases help you understand, measure, and elevate every customer interaction, from reporting and testing to daily productivity. Watch the replay now: https://okt.to/dVwo7C
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Instead of partridges, turtle doves, and golden rings, this year CX leaders get something much better: 12 powerful prompts to use with Data Explorer, the game-changing analytics tool. Data Explorer is the gift that keeps on giving. 🎁 Explore these prompts to unlock clarity, trust, and operational magic: https://okt.to/lCKZAv
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We'd like to extend our congratulations to some of our valued clients that have been recognized as USA TODAY's America's Best Customer Service 2026 winners - Bespoke Post, Boscov's Department Store, LLC, Carhartt WIP (Work In Progress), Gymreapers, Jockey International, Inc., KiwiCo, Inc., Priceline, Qdoba Restaurant Corporation, RealTruck, Inc., Sportsman's Warehouse, SuperJeweler.com, Inc., TATCHA, ThriftBooks, and Turo! We're so grateful to be part of your journey to deliver top-notch experiences for your customers. https://okt.to/ji0Kn9
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Big news: our new Narvar app for Kustomer is live! With Narvar’s Connect & Care integration embedded directly in Kustomer, your agents can now: - Identify orders by email or phone number - See recent purchases in context - Access real-time shipping & return statuses…all without ever leaving the Kustomer workspace. The result? Fewer “Where is my order?” (WISMO) inquiries, less friction when handling returns, and more opportunities to turn support conversations into growth. Learn more about the integration here: https://okt.to/F0aTOf
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We had an amazing time at Midcoast's SheInnovates event in the beautiful Chief space in Los Angeles last week! It's so special to participate in events gathering this community of innovative women leaders. Thank you to those who chatted with our team members to learn more about our approach to human-in-the-loop AI and automation.
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