About
Creatio Service is a new era service platform to delight customers and drive service excellence with no-code and AI at its core. Creatio helps midsize and large organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Achieving by natively combining applications and AI agents within a single platform.
The platform unifies service data, processes, and channels, helping enterprises ensure consistent quality and faster time-to-resolution across departments, regions, and customer segments.
Key Service Capabilities:
*Omnichannel case management (email, chat, portal, phone)
*AI-assisted ticket routing, prioritization, and resolution suggestions
*No-code automation of SLAs, escalations, and approval flows
*Centralized knowledge base and self-service portal
*Full customer history and interaction tracking
*Collaboration tools for complex case handling
*Real-time dashboards and service performance metrics