[{"id":9877,"date":"2022-11-30T08:19:16","date_gmt":"2022-11-29T21:19:16","guid":{"rendered":"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.rb.com.au\/?page_id=9877"},"modified":"2026-04-24T08:40:27","modified_gmt":"2026-04-23T22:40:27","slug":"cairns","status":"publish","type":"page","link":"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.rb.com.au\/cairns\/","title":{"rendered":"Redback Cairns & North QLD"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-alt-home.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9877","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nWeb Design Cairns, Port Douglas & North QLD: Redback Solutions<\/title>\n<meta name=\"description\" content=\"Your reliable & creative web design team. 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Words in ITALICS are defined at clause 25 below.<\/p>\n<p>1. Acceptance<br \/>\n1.1 The Client shall be deemed to have accepted these terms and conditions and the Proposal if the Client:<\/p>\n<p>(a) selects the \u201cI Agree\u201d condition (or the like) on Redback Solutions\u2019s website, or any other website the purpose of which is to make contracts, when completing the online Order and submits the online Order;<\/p>\n<p>(b) executes the Proposal, physically or electronically, and returns the Proposal to Redback Solutions; and\/or<\/p>\n<p>(c) gives or continues to give Redback Solutions instructions in relation to the Services after receiving the Proposal.<\/p>\n<p>1.2 Notwithstanding clause 1.1, Redback Solutions may insist on the Client accepting the Proposal and these terms and conditions in writing by signing the Acceptance or another form of written acceptance.<\/p>\n<p>1.3 Redback Solutions will not commence the Services until the Client has accepted these terms and conditions in accordance with clause 1.1.<\/p>\n<p>2. Services<br \/>\n2.1 Redback Solutions shall provide the Services in accordance with the Agreement andthe Scope as agreed in the Proposal.<\/p>\n<p>2.2 The Client and Redback Solutions agree that the items referred to as Exclusions in the Proposal, if any, are excluded from the Agreement.<\/p>\n<p>2.3 Redback Solutions warrants that the Services will be provided with due care and skill, and in a timely manner and in accordance with any timeframes agreed by the parties.<\/p>\n<p>2.4 Redback Solutions is entitled to pause the Services at any time for operational and management reasons by written notice to the Client.<\/p>\n<p>3. Term<br \/>\n3.1 Subject to clauses 1.3, Redback Solutions shall provide the Client with the Services for the Term commencing on the date the Agreement is accepted or otherwise agreed in writing between the parties.<\/p>\n<p>3.2 Upon the Term expiring, the parties may agree to extend the Term by mutual agreement and on such terms agreed at that time.<\/p>\n<p>4. Client\u2019s Responsibilities & Acknowledgments<br \/>\n4.1 The Client must:<\/p>\n<p>(a) establish and maintain clear channels of communication at all times with Redback Solutions;<\/p>\n<p>(b) comply with Redback Solutions\u2019s reasonable directions in a timely manner;<\/p>\n<p>(c) provide Redback Solutions access to the Client\u2019s website(s);<\/p>\n<p>(d) notify Redback Solutions of any updates to the Client\u2019s services, terms and conditions or any other material update that may impact Redback Solutions or the Services, including (without limitation) changes to any laws and regulations that affect the Client\u2019s business; and<\/p>\n<p>(e) promptly provide all information requested and reasonably required by Redback Solutions for the purpose of providing the Services including, without limitation:<\/p>\n<p>i Google Analytics access;<\/p>\n<p>ii Facebook access; and<\/p>\n<p>iii Linkedin access.<\/p>\n<p>4.2 The Client acknowledges and accepts that:<\/p>\n<p>(a) the results of the Service may vary due to third party providers (such as Google and Facebook) changing its systems and algorithms which affect search rankings, advertising costs and other factors that may impact the Client;<\/p>\n<p>(b) the ranking of a website on a particular search engine (such as Google) is determined by many factors outside the control of Redback Solutions;<\/p>\n<p>(c) Redback Solutions does not guarantee or represent that the Services will result in the Client\u2019s desired outcome;<\/p>\n<p>(d) Any client case studies or results promoted by Redback Solutions are used for example purposes only and in no way imply that similar results will be achieved by the Client;<\/p>\n<p>(e) Redback Solutions is not responsible for any independent changes made to the Client\u2019s website(s)by the Client or other parties that detrimentally affect the ranking or results of the website(s) ;<\/p>\n<p>(f) the Client will have a direct legal relationship with each third party service provider it engages, including those service providers engaged by Redback Solutions onbehalf of the Client as part of the Services, and the Client agrees to be bound by the terms and conditions of the third party;<\/p>\n<p>(g) the Client is authorised to use any images or content provided to Redback Solutions by the Client;<\/p>\n<p>(h) Redback Solutions is not responsible for any content published and\/or distributed on behalf of the Client pursuant to the Services, in particular via the Client\u2019s website or social media pages;<\/p>\n<p>(i) the Client will indemnify Redback Solutions for any loss or damage incurred by Redback Solutions as a result of any authorised use of images or content on behalf of the Client pursuant to the Services. For the purposes of this clause, the Client will be deemed to have authorised content selected by Redback Solutions if they do not request removal of the content upon inspection); and<\/p>\n<p>(j) Redback Solutions may provide incentives to third parties to introduce potential customers or clients to Redback Solutions or to direct Redback Solutions to potential customers or clients.<\/p>\n<p>4.3 Redback Solutions shall not be responsible for any errors brought about by the Client\u2019s failure to provide information or documentation or failure to provide material that is later found to be material to the Client\u2019s requirements or any statutory return.<\/p>\n<p>5. Fees & Invoices<br \/>\n5.1 The Client shall pay to Redback Solutions the Fees and other money that becomes payable under the Agreement (without any set off) in the manner and at the times stated in the Agreement and\/or the Proposal.<\/p>\n<p>5.2 Redback Solutions will issue an Invoice to the Client for any paid Services provided.<\/p>\n<p>5.3 The Client must pay the Fees within 7 Business Days of the date an Invoice is sent to the Client, or such other period as specified in the Proposal.<\/p>\n<p>5.4 Should the Client dispute any charge on an Invoice, the Client must notify Redback Solutions of the disputed item within 5 Business Days of the date of the Invoice. The Client must pay the amount of the Invoice not in dispute within the stated timeframe. Failure by the Client to notify Redback Solutions of a disputed Invoice within 5 Business Days shall be deemed acceptance by the Client of the entire Invoice.<\/p>\n<p>5.5 Unless specified otherwise, the Services will be capped to such number of hours that is equivalent to the Fees as based on the Default Rate (for example, a Fixed Fee of $1,500 is equivalent to 10 hours of work). Where Redback Solutions has performed the value of the Fees from performance of an equivalent number of hours providing the Services, the Client agrees that any additional work will be outside of the Scope and subject to additional charge. Where the Client does not accept the additional charge upon being notified by Redback Solutions, then Redback Solutions may cease all Services immediately without any further liability to the Client.<\/p>\n<p>5.6 Redback Solutions will provide an itemised account of fees and charges upon the Client\u2019s written request.<\/p>\n<p>5.7 If Redback Solutions engages a third party service provider in connection with the Services with the Client\u2019s prior consent, the Client shall indemnity Redback Solutions against all fees and disbursements charged by that third party to Redback Solutions. The Client acknowledges that Redback Solutions may require that the Client enter into a service agreement with the third party directly.<\/p>\n<p>5.8 Unless agreed otherwise, the Default Rate for the Services shall increase on each anniversary of 1 July by 5% or such other amount by written notice to the Client or at such other times by 30 days prior written notice to the Client. For the avoidance of doubt, any change to the Default Rate will impact the number of included hours of Services in accordance with the capped pricing model under clause 5.5.<\/p>\n<p>5.9 The Client is not entitled to receive the benefit of any credits, discounts, subsidies, rebates, or refunds provided to Redback Solutions by Redback Solutions\u2019s Third-Party Partners.<\/p>\n<p>5.10 If the Fees are paid by direct debit the Client acknowledges that the respective third party direct debit party\u2019s terms & conditions will apply and the Client agrees to be bound by the said terms & conditions and liable to pay the direct debit party\u2019s fees.<\/p>\n<p>5.11 The Client shall indemnify Redback Solutions for reasonable expenses incurred on behalf of the Client and costs borne in connection with the performing of the Services with the Client\u2019s prior consent. The Client acknowledges that the Fees do not include expenses incurred on behalf of the Client, unless specified otherwise.<\/p>\n<p>6. Variations & Custom Services<br \/>\n6.1 A Variation or Custom Services occurs if:<\/p>\n<p>(a) the Agreement deems a Variation or Custom Services;<\/p>\n<p>(b) the Client requests Redback Solutions to perform a Variation or Custom Services and subsequently Redback Solutions performs the Variation or Custom Services in accordance with the Client\u2019s direction;<\/p>\n<p>(c) the Client and Redback Solutions agree in writing to a Variation or Custom Services, including Agreement as to the price of the Variation or Custom Services; or<\/p>\n<p>(d) Redback Solutions\u2019s expenses or supplier costs increase.<\/p>\n<p>6.2 Unless agreed otherwise between the parties, the price of a Variation or the Custom Services Fee is payable progressively as the Variation or Custom Services is performed and is due at the same time as the next Account after it is carried out.<\/p>\n<p>6.3 If the Client has requested Redback Solutions to perform a Variation or Custom Services and Redback Solutions has provided the Client with a cost proposal in respect of the Variation or Custom Services, unless the cost proposal is rejected by the Client in writing within two (2) Business Days the amount of the cost proposal is deemed to be the price of the Variation or Custom Services for the purposes of clause 6.1(b).<\/p>\n<p>6.4 If there is insufficient time to calculate the price of a Variation or Custom Services, or this Agreement deems a Variation or Custom Services, the price of the Variation will be charged to the Client based on the Default Rate.<\/p>\n<p>6.5 There shall be a deemed Variation or Custom Services if:<\/p>\n<p>(a) the requirements of any statutory or other Authority necessitate a change to the Services, such Variation being that work required to effect that change;<\/p>\n<p>(b) additional work is required, or the work is required to be performed in a manner not anticipated; and\/or<\/p>\n<p>(c) after the Agreement is made a statutory or other Authority introduces or increases any tax, charge, levy or other regulation or any requirement that affects the Services that causes any increase in the costs of the Services.<\/p>\n<p>6.6 Notwithstanding any other clause herein, Redback Solutions is under no obligation to carry out any deemed Variation, Variation or Custom Services requested by the Client.<\/p>\n<p>7. Acknowledgement of Possible Delays<br \/>\n7.1 The Client acknowledges that completion of the Services may be suspended by Redback Solutions pursuant to clause 8 or delayed by any cause beyond the control of Redback Solutions including:<\/p>\n<p>(a) a Variation or a request by the Client for a Variation;<\/p>\n<p>(b) an act of God, fire, explosion, earthquake or civil commotion;<\/p>\n<p>(c) an industrial dispute;<\/p>\n<p>(d) anything done or not done by the Client;<\/p>\n<p>(e) Redback Solutions\u2019s period usual Christmas shutdown period, if any, in each year; and<\/p>\n<p>(f) any materials required by Redback Solutions to perform the Services not being fully completed or made available to Redback Solutions.<\/p>\n<p>7.2 Redback Solutions shall not be liable for the failure to perform the Services or the Agreement to the extent and for so long as its performance is prevented or delayed without substantial fault or negligence by Redback Solutions because of a circumstance referred to in clause 7.1.<\/p>\n<p>7.3 Where the costs of the Services have increased due to any delay beyond the control of Redback Solutions, there shall be a deemed Variation and Redback Solutions shall be entitled to a reasonable increase in the Fees.<\/p>\n<p>8. Suspension<br \/>\n8.1 If the Client is in breach of the Agreement, Redback Solutions may suspend the carrying out of the Services and must promptly give to the Client written notice of the suspension and details of the breach.<\/p>\n<p>8.2 Redback Solutions must recommence the providing the Services within a reasonable time after the Client remedies the breach and gives Redback Solutions written notice of that fact.<\/p>\n<p>9. Dispute Resolution<br \/>\n9.1 The parties must attempt to resolve any dispute or claim arising out of or under the Agreement by negotiation in good faith before either party commences any litigation in relation to the dispute or claim. Accordingly, if a party considers that a dispute or claim has arisen under the Agreement they must give written notice to the other party adequately setting out and providing details of the dispute.<\/p>\n<p>9.2 Redback Solutions and the Client must meet in person, by phone, via the internet, via video link or by any other means, within ten (10) Business Days of the giving of a notice pursuant to clause 9.1 to attempt to resolve the dispute or claim or to agree on methods of doing so. The parties must be represented at the meeting by a person with authority to agree to a resolution of the dispute.<\/p>\n<p>9.3 If the dispute is resolved the parties must write down the resolution and sign it.<\/p>\n<p>9.4 The parties agree that anything done or said in the negotiations cannot be revealed in any other proceedings.<\/p>\n<p>9.5 Nothing in this clause prevents either party from commencing urgent injunctive or interlocutory proceedings in a competent Court or affects Redback Solutions\u2019s right to take recovery action in relation to any overdue Account.<\/p>\n<p>9.6 Despite the existence of a dispute, the parties must continue to perform their respective obligations under the Agreement.<\/p>\n<p>10. Default, cancellation & Termination of Contract<br \/>\n10.1 Notwithstanding any other clause herein, Redback Solutions may cancel any agreement to which these terms and conditions apply at any time before the Services are commenced by giving written notice to the Client whereafter any deposit or other amount paid by the Client on account of the Services shall become immediately repayable to the Client. Redback Solutions shall not be liable for any consequential loss or damage in relation to any such cancellation.<\/p>\n<p>10.2 Either partymay terminate this Agreement for convenienceat any time by giving the otherparty 30 days written notice.<\/p>\n<p>10.3 Without limiting clause 10.4, a party may terminate the Agreement for cause in the following circumstances:<\/p>\n<p>(a) the other party is in default of the Agreement;<\/p>\n<p>(b) the non-defaulting party has served notice in writing on the party setting out details of the default and stating that the party will be entitled to terminate the Agreement unless the default is remedied within a specified time of not less than 14 days;<\/p>\n<p>(c) the party fails to remedy the default within 14 days of receiving a notice under clause (b), or such longer period as may be specified in the notice; and<\/p>\n<p>(d) the non-defaulting party serves written notice of termination whilst the default remains unsatisfied.<\/p>\n<p>10.4 If the Client fails to pay any Fees in accordance with the Agreement within seven (7) days of the due date for payment:<\/p>\n<p>(a) Redback Solutions may terminate the Agreement by notice in writing to the Client;<\/p>\n<p>(b) the Client shall indemnity Redback Solutions from and against all costs and disbursements incurred or payable by Redback Solutions in connection with the recovery of monies owing by Redback Solutions (including, without limitation, legal fees on an indemnity basis, collection agency costs and bank dishonour fees); and<\/p>\n<p>(c) Redback Solutions may cancel all or any part of the Services or Services in connection with any other contract or contracts made with the Client to which these terms and conditions apply whereafter all amounts payable by the Client to Redback Solutions shall become payable immediately.<\/p>\n<p>10.5 If Redback Solutions terminates this Agreement for convenience under clause 10.2, Redback Solutions will refund to the Client any Fees paid by the Client on a pro rata basis.<\/p>\n<p>10.6 If the Client terminates this Agreement for convenience under clause 10.2, the Client will remain liable to pay any Fees and other moneys it has incurred or agreed to pay Redback Solutions, including any disbursements paid on behalf of the Client.<\/p>\n<p>10.7 Where the Client has engaged Redback Solutions for a Term of 12-months and purports to terminate for convenience after 6-months from commencement of the Term, the Client will not be entitled to any pro rata refund on the Fees for the remainder of the agreed Term.<\/p>\n<p>10.8 The Client acknowledges that due to the nature of the internet, certain information posted about the Client during the course of providing the Services may continue to be available on the internet following termination of the Agreement.<\/p>\n<p>11. Warranties & Representations<br \/>\n11.1 Except as expressly provided to the contrary in the Proposal, or elsewhere in these terms and conditions, all representations, warranties, guarantees and conditions in relation to the Services (whether implied or otherwise) are hereby excluded to the maximum extent permitted by law.<\/p>\n<p>11.2 If the Client is aware (or should be aware) that the Services are for a particular purpose, the Client agrees to clearly specify that purpose in writing in the Proposal.<\/p>\n<p>11.3 The Client warrants that it has made its own enquiries in relation to the suitability of the Services and has not relied on any representation made by Redback Solutions in relation to their suitability for any particular purpose.<\/p>\n<p>11.4 Redback Solutions provides the Services without any warranty or guarantee of continuous or uninterrupted availability. If the Services are delayed or interrupted whatsoever, Redback Solutions\u2019s only obligation will be to restore the Services as soon as reasonably possible.<\/p>\n<p>11.5 Redback Solutions makes no warranty or guarantee in respect of the Services to the performance of any campaign or any Service provided by Redback Solutions.<\/p>\n<p>11.6 Redback Solutions does not warrant, guarantee or endorse for any product or service advertised or offered by any third party in relation to the provision of the Services.<\/p>\n<p>11.7 Redback Solutions provides a 3 month warranty period from the launch date for any coding issues. This is defined as issues only relating to the intended and agreed funtionality as per the proposal document. This warranty period takes effect once the client has provided written sign-off to launch the site.This does not include any changes or updates to the design or functionality.<\/p>\n<p>12. Third-Party Websites & Obligations<br \/>\n12.1 The Client authorises Redback Solutions to:<\/p>\n<p>(a) post content on third party sites or applications, such as (but not limited to) Google , Facebook, Twitter, Linkedin, direct email campaigns, blogs or SMS message campaigns and other social media sites, in relation to providing the Services, and<\/p>\n<p>(b) enter into, on behalf of the Client, relationships with third party sites.<\/p>\n<p>12.2 The Client agrees to be bound by the terms and conditions of any third party site Redback Solutions enters into a relationship with in accordance with clause 12.1 above.<\/p>\n<p>12.3 Any content Redback Solutions provides to or posts on any third party site or application will be subject to the relevant third party site\u2019s terms and conditions and the Client authorises Redback Solutions to:<\/p>\n<p>(a) publish on the Client\u2019s website(s)content related to the provision of the Services, and<\/p>\n<p>(b) monitor the internet for mentions of the Client.<\/p>\n<p>12.4 The Client authorises Redback Solutions to do all things reasonably necessary to perform Redback Solutions\u2019s obligations under this Agreement including, without limitation:<\/p>\n<p>(a) submitting and managing the Marketing Content on or through third party sites,<\/p>\n<p>(b) establishing or assuming control of relationships on the Client\u2019s behalf with third party sites,<\/p>\n<p>(c) registering the Client with third party sites,<\/p>\n<p>(d) generating or storing passwords for third party sites, and<\/p>\n<p>(e) using the functionality of third party sites on the Client\u2019s behalf.<\/p>\n<p>12.5 Unless otherwise directed in writing, Redback Solutions does not require the Client\u2019s approval or consent before publishing any Marketing Content on third party sites on behalf of the Client.<\/p>\n<p>12.6 If the Client provides Redback Solutions with any Access Credentials, Redback Solutions will not disclose the Access Credentials to any third party without taking reasonable steps to protect and maintain the Client\u2019s confidentiality.<\/p>\n<p>13. Confidentiality<br \/>\n13.1 Redback Solutions will keep all Confidential Information in confidence on an ongoing basis in accordance with this Agreement.<\/p>\n<p>13.2 The confidentiality obligations owed under this Agreement shall survive termination of the Agreement.<\/p>\n<p>13.3 Redback Solutions may disclose Confidential Information to its personnel (including to third parties engaged by Redback Solutions in connection with the Services) if:<\/p>\n<p>(a) The disclosure is required to enable Redback Solutions to perform its obligations or to exercise its rights under this Agreement; and<\/p>\n<p>(b) Prior to disclosure, Redback Solutions informs the person of Redback Solutions\u2019s obligations in relation to the Confidential Information under this Agreement.<\/p>\n<p>13.4 Nothing in this Agreement shall prevent Redback Solutions from using the name of the Client in any list of clients used by Redback Solutions for its own promotional purposes in accordance with clause 17.5.<\/p>\n<p>14. Compatibility, Integration & Updates<br \/>\n14.1 Redback Solutions will use its best endeavors to ensure the Services will be compatible with industry supported browser technology. Redback Solutions provides no guarantee that the Services will function on future browser versions.<\/p>\n<p>14.2 Any integration of the Services with third party software or plugins or digital analytical tracking will only be provided for the current versions of the third party software or plugins. Redback Solutions provides no guarantee that the Services will function on future versions of third party software or plugins.<\/p>\n<p>14.3 The Client authorises Redback Solutions to integrate analytical tracking codes on any website or online property belonging to the Client from third party sites including but not limited to Google, Facebook and LinkedIn.<\/p>\n<p>14.4 Redback Solutions will use its best endeavors to ensure the Services will be compatible with industry supported content management systems. Redback Solutions provides no guarantee that the Services will function on future versions of content management systems.<\/p>\n<p>14.5 If the Client requests Redback Solutions to perform works to address compatibility, integration or update issues as set out in this clause 13, the said work will constitute Custom Services and Redback Solutions\u2019s Custom Services Fees will apply.<\/p>\n<p>15. No Exclusivity<br \/>\n15.1 Unless otherwise agreed by Redback Solutions in writing, the Agreement is non-exclusive.<\/p>\n<p>15.2 Redback Solutions shall not be limited in the services it may provide to any other client or potential client regardless of the business of the client or potential client or the area in which the client or potential client operates.<\/p>\n<p>16. Limitation & Exclusion of Liability<br \/>\n16.1 Unless the Proposal specifies otherwise, Redback Solutions disclaims any assumption of responsibility for reliance on the Services or any document:<\/p>\n<p>(a) by any party other than the Client, and<\/p>\n<p>(b) for any purpose other than the purpose for which the document was prepared.<\/p>\n<p>16.2 To the maximum extent permitted by the law, Redback Solutions excludes all liability for any:<\/p>\n<p>(a) errors, mistakes or inaccuracies in information;<\/p>\n<p>(b) personal injury or property damage as a result of access to or the use of the Services;<\/p>\n<p>(c) unauthorised access to Redback Solutions\u2019s servers or systems including Redback Solutions\u2019s company information;<\/p>\n<p>(d) interruption of transmission of the Services;<\/p>\n<p>(e) computer or technical bugs, viruses, trojan programs or the like that may be transmitted through the provision of the Services by any third party;<\/p>\n<p>(f) loss or damage, of any kind as a result of the posting of any information or emails sent in providing the Services;<\/p>\n<p>(g) misleading or inaccurate statements contained in any website content or digital marketing including articles, blogs, emails and SMS messages;<\/p>\n<p>(h) negligent act or omission on the part of Redback Solutions, any employee or contractor engaged by Redback Solutions;<\/p>\n<p>(i) loss or damage incurred by the client in relation to the Marketing Content;<\/p>\n<p>(j) provided that Redback Solutions has taken reasonable steps to protect and maintain confidentiality in all Access Credentials provided to it by the Client, any unauthorised sharing of Access Credentials; and<\/p>\n<p>(k) subject to clause (j), unauthorised release or sharing of any content relating to the Services that may be disclosed or released by any third party engaged by Redback Solutions during the course of providing the Services.<\/p>\n<p>16.3 To the maximum extent permitted by the law, Redback Solutions\u2019s liability to the Client (and any party claiming through the Client against Redback Solutions) for any claim for loss or damage (including legal expenses), whether arising in contract, tort or otherwise, in connection with the Agreement shall be limited to the lesser of the costs of:<\/p>\n<p>(a) supplying the Services again, or<\/p>\n<p>(b) payment of the costs of having the Services supplied again.<\/p>\n<p>16.4 Redback Solutions shall not be liable for any indirect, special or consequential loss or damage of any nature whatsoever resulting from or caused in any way by the carrying out of the Services, including without limitation, loss of profits, damage to reputation, loss of revenue or loss of staff.<\/p>\n<p>16.5 For the purpose of this clause \u2018consequential loss\u2019 includes:<\/p>\n<p>(a) loss or damage not arising naturally, or according to the usual course of things, from the relevant event giving rise to that loss or damage, whether or not that loss may reasonably have been or supposed to have been in the contemplation of the parties as at the date of Acceptance, as a probable result of the relevant event,<\/p>\n<p>(b) indirect, economic, special or consequential loss, and<\/p>\n<p>(c) loss in the nature of loss of profits, revenue, data, production, opportunity or use even if the relevant loss may reasonably have been or was supposed to have been in the contemplation of the parties as at the date of the Acceptance, as a probable result of the relevant event.<\/p>\n<p>17. Intellectual Property<br \/>\n17.1 Where Redback Solutions has designed, drawn or developed unique and\/or original works, designs or drawings, not specific to the Client\u2019s business, in connection with the Services, copyright in such works, designs or drawings shall vest in Redback Solutions.<\/p>\n<p>17.2 Where Redback Solutions has designed, drawn or developed unique and\/or original works, designs or drawings, specific to the Client\u2019s business, in connection with the Services, copyright in such works, designs or drawings shall vest in the Client, subject to the payment of the Fees.<\/p>\n<p>17.3 The Client warrants that Redback Solutions is entitled to use all documents and drawings provided by the Client for the purposes of providing the Services and that such use will not infringe any third party\u2019s intellectual property rights.<\/p>\n<p>17.4 The Client shall indemnify Redback Solutions from and against all claims and all losses and damages incurred by Redback Solutions as a consequence of any claim against Redback Solutions for infringement of a third party\u2019s intellectual property rights in connection with the provision of the Services in accordance with a document that is; supplied by, prepared under the instruction of, or prepared from sketches provided by, the Client.<\/p>\n<p>17.5 The Client authorises Redback Solutions to use any documents, designs, drawings or goods that Redback Solutions has created for the Client including photographs thereof for the purposes of marketing Redback Solutions\u2019s business or entry into any competition.<\/p>\n<p>18. Agency<br \/>\n18.1 If the Client is purchasing advertising on behalf of another company or individual, the Client represents that it has the authority of the company or individual to act as its agent in all respects of this Agreement including, without limitation:<\/p>\n<p>(a) the making of any elections or giving of consents, and<\/p>\n<p>(b) that the company or individual has been made aware of the Agreement.<\/p>\n<p>18.2 The Client and the company or individual shall be jointly and severally liable for the fulfillment of obligations under this Agreement, including all payment obligations.<\/p>\n<p>19. Subcontracting & Assignment<br \/>\n19.1 Redback Solutions may subcontract the whole or any part of the Services but remains responsible for all of the Services.<\/p>\n<p>19.2 The Client acknowledges that Redback Solutions may replace subcontractors as necessary to provide the Services.<\/p>\n<p>19.3 Redback Solutions may assign the Agreement to another entity by written notice to the Client. In the event of the assignment the Client may, if it has reasonable grounds to believe that the assignee will not comply with the Agreement, within seven (7) days of receiving notice of the assignment terminate the Agreement by 30 days written notice to Redback Solutions whereafter the termination will be effective unless the assignment is withdrawn.<\/p>\n<p>20. Modification of Terms and Conditions<br \/>\n20.1 Redback Solutions may vary or modify, any of the terms and conditions contained herein, at any time by providing the Client with 30 days written notice, and the Client will be required to accept the modified terms in order to continue using the Services.<\/p>\n<p>20.2 Continued use of the Services following notice of any modification or variation of the terms and Conditions will constitute a binding Acceptance of the modifications.<\/p>\n<p>20.3 If the Client does not accept the modified terms, it must notify Redback Solutions and terminate the Agreement.<\/p>\n<p>21. Privacy<br \/>\n21.1 Redback Solutions maintains the Privacy Policy in compliance with the provisions of the Privacy Act for personal information that it may collect from the Client.<\/p>\n<p>21.2 Redback Solutions may collect personal information about the Client and its representatives and employees in the course of acting for the Client. This personal information will only be disclosed and used for the purposes of providing the Services, improving Redback Solutions\u2019s services and obtaining feedback, or otherwise in accordance with the Client’s instructions.<\/p>\n<p>21.3 The Client acknowledges that the Privacy Policy does not apply to how the Client handles personal information. While Redback Solutions may managing data collection on behalf of the Client from time to time in connection with the Services, it is the Client’s responsibility to meet the obligations of the Privacy Actby implementing a privacy policy in accordance with law. Redback Solutions does not warrant or guarantee that any privacy policy shown to the Client is suitable for the Client\u2019s business or would satisfy the privacy obligations of the Client. Any privacy policy shown to the Client is a sample only. The Client should seek independent legal advice in relation to the privacy policy.<\/p>\n<p>21.4 The Client consents to Redback Solutions using any personal information collected by Redback Solutions for the following purposes or as required by law:<\/p>\n<p>(a) the performance of the Services,<\/p>\n<p>(b) the marketing of the supply of Services by Redback Solutions,<\/p>\n<p>(c) the analysing, verifying and checking of the Client\u2019s credit and\/or payment status in relation to the performance of the Services,<\/p>\n<p>(d) the processing of any payment instructions, direct debit facilities and\/or credit facilities requested by the Client, and<\/p>\n<p>(e) enabling the daily operation of the Client\u2019s account and\/or the collection of amounts outstanding in the Client\u2019s account in relation to the performance of the Services.<\/p>\n<p>22. GST<br \/>\n22.1 The Fees and all other monies payable by the Client pursuant to the Agreement are exclusive of GST.<\/p>\n<p>22.2 If Redback Solutions incurs a liability to pay GST in connection with a supply to the Client pursuant to the Agreement, then the Client agrees that the consideration that the Client must pay to Redback Solutions for the supply is increased by an amount equal to the GST liability that Redback Solutions incurs in making the supply and the amount of the GST liability is payable at the same time and in the same manner as the consideration in respect of the supply is payable.<\/p>\n<p>22.3 Redback Solutions shall provide the Client with a tax invoice for any GST included in any payment made pursuant to the Agreement.<\/p>\n<p>23. Notices<br \/>\n23.1 The parties agree that email shall be the primary method of contact and communication in relation to any matters arising under the Agreement.<\/p>\n<p>23.2 A notice is deemed to have been given or serviced if the notice is:<\/p>\n<p>(a) delivered by hand to the other party;<\/p>\n<p>(b) posted by ordinary prepaid mail to the other party\u2019s address (including a Post Office Box) stated in the Proposal or Proposal on the second Business Day following the date of posting; or<\/p>\n<p>(c) sent by facsimile transmission to the parties\u2019 facsimile number stated in the Proposal or Proposal upon receiving confirmation of delivery of the transmission; or<\/p>\n<p>(d) sent by email to the parties\u2019 email address stated in the Proposal or Proposal upon receiving confirmation of delivery of the email without error.<\/p>\n<p>24. General<br \/>\n24.1 Redback Solutions warrants that it is an independent service provider to the Client and that it is not an employee or partner of the Client in any way.<\/p>\n<p>24.2 Payments may only be made by cash, bank cheque, electronic funds transfer, direct debit or credit card (unless Redback Solutions agrees otherwise in relation to a payment). The Client agrees to pay a surcharge respect any payment made via credit card equivalent to the applicable processing fees of Redback Solution’s credit card payment provider.<\/p>\n<p>24.3 The Client may not:<\/p>\n<p>(a) set off against or deduct from any monies payable under the Agreement any sums owed or claimed to be owed by Redback Solutions to the Client; or<\/p>\n<p>(b) withhold payment of any Account because the Account or part of it is in dispute.<\/p>\n<p>24.4 The Agreement embodies the whole agreement between the parties relating to the subject matter of the Agreement and supersedes any and all oral and written negotiations and communications by or on behalf of any of the parties.<\/p>\n<p>24.5 To the extent that the Proposal is inconsistent with these terms and conditions, the terms of the Proposal will prevail.<\/p>\n<p>24.6 The terms in the Agreement may not be varied, waived, discharged or released, except with the prior written consent of the parties.<\/p>\n<p>24.7 The parties acknowledge and agree that this Agreement is binding upon each party if executed digitally and conveyed by electronic communication.<\/p>\n<p>24.8 No right under the Agreement is waived or deemed to have been waived in relation to any particular instance unless in writing and signed by the party waiving the right. A party does not waive its right under the Agreement by granting an extension of time or any other forbearance to another party.<\/p>\n<p>24.9 The Agreement shall be governed by and constructed pursuant to the laws of the State of New South Wales, Australia. The parties irrevocably submit to the jurisdiction of the Courts of that State in connection with any dispute relating to the Agreement. The parties further agree that the Court of competent jurisdiction located closest to Redback Solutions\u2019s principal place of business in the relevant State shall be the appropriate Court for the hearing of any claims in connection with this Agreement.<\/p>\n<p>24.10 The parties agree that a construction of the Agreement that results in all provisions being enforceable is to be preferred to a construction that does not so result.<\/p>\n<p>24.11 If, despite the application of clause 24.10, a provision of the Agreement is illegal or unenforceable:<\/p>\n<p>(a) if the provision would not be illegal or unenforceable if a word or words were omitted, that word or those words are severed; and<\/p>\n<p>(b) in any other case, the whole provision is severed;<\/p>\n<p>(c) and the remainder of the Agreement continues in force.<\/p>\n<p>25. Definitions & Interpretation<br \/>\n25.1 In these terms and conditions:<\/p>\n<p>(a) \u201cAcceptance\u201d means the acceptance document signed or accepted by the Client in relation to the Proposal and these terms and conditions;<\/p>\n<p>(b) \u201cAccess Credentials\u201d means any passwords or logins for websites or social media accounts provided to Redback Solutions by the Client, which may be released to third parties;<\/p>\n<p>(c) \u201cAccount\u201d means both a statement of the Fees claimed to be due to Redback Solutions under the Agreement and a tax invoice as defined in the A New Tax System (Goods and Services Tax) Act 1999;<\/p>\n<p>(d) \u201cAgreement\u201d means the agreement between the Client and Redback Solutions arising from the Client\u2019s acceptance of Redback Solutions\u2019s offer comprised by the Proposal;<\/p>\n<p>(e) \u201cAuthority\u201d means the Local Government, State or Federal Government, or any Government agency that has power to affect the Services;<\/p>\n<p>(f) \u201cBusiness Day\u201d means any day other than Saturdays, Sundays or public holidays in Sydney, New South Wales, Australia;<\/p>\n<p>(g) \u201cConfidential Information\u201d means any written or verbal information that:<\/p>\n<p>i is connected with the Client and is obtained from the Client or one of the Client\u2019s representatives;<\/p>\n<p>ii the Client informs Redback Solutions that the Client considers it confidential and\/or proprietary; or<\/p>\n<p>iii is personal information within the meaning of the Privacy Act;<\/p>\n<p>but does not include information that Redback Solutions can establish:<\/p>\n<p>iv was in the public domain at the time it was given to Redback Solutions;<\/p>\n<p>v became part of the public domain, without Redback Solutions\u2019s involvement in any way, after being given to Redback Solutions;<\/p>\n<p>vi was in Redback Solutions\u2019s possession when it was given to the Redback Solutions, without having been acquired (directly or indirectly) from the Client; or<\/p>\n<p>vii was received from another person who had the unrestricted legal right to disclose that information free from any confidentiality obligation.<\/p>\n<p>(h) \u201cClient\u201d means the party named as the Client or customer in the Proposal;<\/p>\n<p>(i) \u201cCustom Services\u201d means any additional services that are requested outside the Scope or where no other price has been agreed between the parties for the Services;<\/p>\n<p>(j) \u201cCustom Services Fees\u201d means the fees for Custom Services that will be charged at Redback Solutions\u2019s prevailing hourly rates as varied from time to time or as otherwise agreed between the parties, which in default shall be the Default Rate;<\/p>\n<p>(k) \u201cDefault Rate\u201d means $150 exclusive of GST, unless agreed otherwise in the Proposal;<\/p>\n<p>(l) \u201cExclusions\u201d means the exclusions described in the Proposal;<\/p>\n<p>(m) \u201cFees\u201d means the fees payable by the Client to the Redback Solutions for the Services as agreed in the Proposal or otherwise between the parties from time-to-time, and may include (without limitation):<\/p>\n<p>i Fixed Fee;<\/p>\n<p>ii Monthly Retainer; and<\/p>\n<p>iii Custom Services Fees;<\/p>\n<p>(n) \u201cFixed Fee\u201d means the once-off fee payable by the Client and, where applicable, charged in advance;<\/p>\n<p>(o) \u201cGST\u201d has the same meaning as given to it in the A New Tax System (Goods and Services Tax) Act 1999;<\/p>\n<p>(p) \u201cMarketing Content\u201d means marketing and promotional content which Redback Solutions may create, publish and distribute for the Client;<\/p>\n<p>(q) \u201cMonthly Retainer\u201d means the ongoing monthly retainer payable by the Client and, where applicable, will be:<\/p>\n<p>i charged in advance, and<\/p>\n<p>ii calculated on a pro rata basis for any part of the Term commenced before the first day of the calendar month.<\/p>\n<p>(r) \u201cPrivacy Act\u201d means the Privacy Act 1988 (Cth).<\/p>\n<p>(s) \u201cPrivacy Policy\u201d means Redback Solution\u2019s privacy policy as updated from time-to-time, which can be found at https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.rb.com.au\/privacy.<\/p>\n<p>(t) \u201cProposal\u201d means the proposal, if any, provided by Redback Solutions to the Client in respect of the Services;<\/p>\n<p>(u) \u201cRedback Solutions\u201d means RB Solutions (Newcastle) Pty Ltd ABN 83 626 468 362 trading as Redback Solutions;<\/p>\n<p>(v) \u201cScope\u201d meansthe scope of Services as described in the Proposal.<\/p>\n<p>(w) \u201cServices\u201d means the services to be provided to the Client and includes Variations but excludes the Exclusions.<\/p>\n<p>(x) \u201cTerm\u201d means the term specified in the Proposal;<\/p>\n<p>(y) \u201cThird Party Partners\u201d means any party that Redback Solutions has a relationship with or commercial agreement within the industry that the Services relate;<\/p>\n<p>(z) \u201cVariation\u201d means to vary the Services by; carrying out additional work, omitting any part of the Services or changing the Scope and includes Custom Services Fees.<\/p>\n<p>25.2 In the Agreement, unless otherwise indicated by the context:<\/p>\n<p>(a) the singular includes the plural and vice versa;<\/p>\n<p>(b) a reference to one gender includes a reference to all other genders;<\/p>\n<p>(c) headings to clauses are included for the sake of convenience only and will not affect the interpretation of the clauses to which they relate;<\/p>\n<p>(d) references to any statute or statutory provision include that statute or statutory provision as amended, extended, consolidated or replaced by subsequent legislation and any Proposals, regulations, instruments or other subordinate legislation made under the relevant statute;<\/p>\n<p>(e) the word person means and includes a natural person, a company, a firm or any other legal entity whether acting as a trustee or not;<\/p>\n<p>(f) the Agreement will bind each party\u2019s legal personal representatives, successors and assigns; and<\/p>\n<p>(g) where a party comprises two (2) or more persons the rights and obligations of such persons pursuant to the Agreement will ensue for the benefit of and bind each of them jointly and severally.<\/p>\n","protected":false},"excerpt":{"rendered":"RB SOLUTIONS (NEWCASTLE) PTY LIMITED T\/A Redback Solutions is a website development and digital agency and agrees to provide the Services requested by the Client on the terms and conditions set out below. Words in ITALICS are defined at clause 25 below. 1. Acceptance 1.1 The Client shall be deemed to have accepted these terms<a href=\"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.rb.com.au\/terms-conditions\/\">…<\/a>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3508","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/siteproxy.ruqli.workers.dev:443\/https\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Terms of service - Redback Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.rb.com.au\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of service\" \/>\n<meta property=\"og:description\" content=\"RB SOLUTIONS (NEWCASTLE) PTY LIMITED T\/A Redback Solutions is a website development and digital agency and agrees to provide the Services requested by the Client on the terms and conditions set out below. Words in ITALICS are defined at clause 25 below. 1. 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Policy"},"content":{"rendered":"<h3>Our full GDPR Privacy Policy updated July 2019 can be found here:<\/h3>\n<h3><a href=\"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.rb.com.au\/marketing\/wp-content\/uploads\/2019\/07\/Redback-Solutions-GDPR-Privacy-Policy-v1.0.docx-Updated-July-2019.pdf\" target=\"_blank\" rel=\"noopener\">Redback Solutions – GDPR Privacy Policy v1.0.docx [Updated July 2019]<\/a><\/h3>\n<h3><\/h3>\n<h3>GENERAL DISCLAIMER<\/h3>\n<p> <\/p>\n<p>Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.<\/p>\n<p>The information contained in this website is for general information purposes only and is provided by www.rb.com.au \u2013 The Redback Solutions website. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.<\/p>\n<p>In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.<\/p>\n<p>Through this website, you may be able to link to other websites which are not under the control of www.rb.com.au. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.<\/p>\n<p>Every effort is made to keep the website up and running smoothly. However, www.rb.com.au takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.<\/p>\n<p> <\/p>\n<h3><strong>Our Commitment to Privacy<\/strong><\/h3>\n<p>Your privacy is important to us. To better protect you, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.<\/p>\n<p> <\/p>\n<h3><strong>The Information We Collect<\/strong><\/h3>\n<p>This notice applies to all information collected or submitted on www.rb.com.au the Redback Solutions website. On some pages, you can order service and\/or make requests. The types of personal information collected at these pages are:<\/p>\n<ul>\n<li>First\/Last Name<\/li>\n<li>Company\/Group<\/li>\n<li>Email Address<\/li>\n<li>Phone Number<\/li>\n<li>Business Type<\/li>\n<li>Service Area<\/li>\n<li>Website activity via cookies<\/li>\n<li>Account Password<\/li>\n<li>Credit\/Debit Card Information for Billing<\/li>\n<\/ul>\n<p> <\/p>\n<h3><b>Website Analytics<\/b><\/h3>\n<p> <\/p>\n<p>To improve your experience on our site, we may use \u2018cookies\u2019. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.<\/p>\n<p>Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.<\/p>\n<p>www.rb.com.au\u00a0uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.<\/p>\n<p>By using this website, you consent to the processing of data about you by Google in the manner described in<a href=\"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.google.com\/policies\/privacy\/\">\u00a0Google\u2019s Privacy Policy<\/a>\u00a0and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or<a href=\"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/tools.google.com\/dlpage\/gaoptout\">\u00a0use the opt-out service provided by Google<\/a>.<\/p>\n<p>Our website may also utilise other third-party analytics software to help us understand website traffic and webpage usage.<br \/>\nwww.rb.com.au also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to \u201clike\u201d or \u201cshare\u201d information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information<\/p>\n<p> <\/p>\n<h3><b>Capturing Information for Remarketing & Other Online Advertising<\/b><\/h3>\n<ul>\n<li>Redback Solutions captures information about it\u2019s website visitors for remarketing & capturing information about similar audiences to advertise online.<\/li>\n<li>Third-party vendors, including Google, Facebook and others, may show ads for Redback Solutions\u00a0on various sites across the Internet<\/li>\n<li><i>Redback Solutions <\/i>uses third-party vendors, such as Google, to use<a href=\"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/support.google.com\/adwords\/answer\/2407785\">\u00a0cookies<\/a> to serve ads based on past visits to www.rb.com.au<\/li>\n<li>Visitors to www.rb.com.au can opt out of Google\u2019s use of cookies by visiting Google\u2019s<a href=\"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.google.com\/settings\/ads\">\u00a0Ads Settings<\/a>. Alternatively, visitors can opt out of a third-party vendor\u2019s use of cookies by visiting the<a href=\"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.networkadvertising.org\/managing\/opt_out.asp\">\u00a0Network Advertising Initiative opt out page<\/a>.<\/li>\n<li>Your www.rb.com.au website user data may also be used by Redback Solutions for advertising campaigns on other platforms such as Facebook & Instagram from time to time. For additional up-to-date detailed information on Facebook\u2019s data policy, see here: <a href=\"https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.facebook.com\/policy.php\">https:\/\/siteproxy.ruqli.workers.dev:443\/https\/www.facebook.com\/policy.php<\/a><\/li>\n<\/ul>\n<p> <\/p>\n<h3><strong>The Way We Use Information<\/strong><\/h3>\n<p>We use the information you provide about yourself when placing an order only to complete that order and to provide fantastic customer service during the term of your service. We do not share this information with outside parties without your permission.<\/p>\n<p>Although Redback Solutions owns the data storage, databases and the Redback Solutions site, you retain all rights to your data.<\/p>\n<p>We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses, except under the following circumstances:<\/p>\n<p>If it becomes necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Service, or as otherwise required by law.<\/p>\n<p>If Redback Solutions is acquired by or merged with another company, Redback Solutions will notify you before information about you is transferred and becomes subject to a different privacy policy.<\/p>\n<p> <\/p>\n<h3><strong>Data Sharing Programme & SEO Effectiveness Research<\/strong><\/h3>\n<p>The purpose of Redback Solutions is to make the process of optimising and managing websites more efficient and effective. With this in mind, we are giving customers the opportunity to participate in a community research programme.<\/p>\n<p>All data provided by customers is held securely and will only ever be presented at an aggregate level.<\/p>\n<p>If you agree to participate in the Data Sharing Programme then we will statistically analyse your account activity, key events and your website analytics data feed alongside thousands of other websites to try and identify trends, insights and to research and report on significant factors that affect a site\u2019s ability to rank well in the search engines.\u00a0We will use this research to improve our tools, reports, advice and services and we will share our findings with anyone who has participated in the programme.<\/p>\n<p>All confidential data provided including details of site traffic and metrics will be held confidentially and all data provided and shared will be done so at an aggregate level and no data that can be used to identify a specific website will be published at any time.\u00a0You may opt-out of the Data Sharing Programme at any time by changing your account type.\u00a0Your site will automatically be opted out when your account is cancelled.<\/p>\n<p> <\/p>\n<h3><strong>Our Commitment to Data Security<\/strong><\/h3>\n<p>In order to prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.<\/p>\n<p>Each account holder is asked to create a unique password, which is required to access their account. It is each user\u2019s responsibility to protect the security of his or her login information.<\/p>\n<p>These safeguards help prevent unauthorised access, maintain data accuracy, and ensure the appropriate use of data, but no guarantee can be made that your information and data will be secure from intrusions and unauthorised release to third parties.<\/p>\n<p> <\/p>\n<h3>COPYRIGHT NOTICE<\/h3>\n<p>This website and its contents are the copyright of DGE Australia Pty Limited T\/A Redback Solutions \u2013 \u00a9 2016. All rights reserved.<\/p>\n<p>Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.<\/p>\n<p>You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.<\/p>\n<p> <\/p>\n<h3>YOUR PRIVACY<\/h3>\n<p>At www.rb.com.au, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.<\/p>\n<p>You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. www.rb.com.au\u2019s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.<\/p>\n<p> <\/p>\n<h3>STORAGE AND SECURITY OF YOUR INFORMATION<\/h3>\n<p>We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.<\/p>\n<p>We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.<\/p>\n<p>Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.<\/p>\n<p>We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (\u201cPersonal Data\u201d).<\/p>\n<p>We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and\/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.<\/p>\n<p>Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.<\/p>\n<p> <\/p>\n<h3>COOKIES<\/h3>\n<p>A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.<\/p>\n<p>Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords, Facebook & AdRoll retargeting. These ads may appear on this website or other websites you visit.<\/p>\n<p> <\/p>\n<h3>DISCLOSURE OF YOUR INFORMATION<\/h3>\n<p>We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of www.rb.com.au, our customers or third parties.<\/p>\n<p>If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.<\/p>\n<p> <\/p>\n<h3>THIRD PARTIES<\/h3>\n<p>We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of www.rb.com.au, our customers or third parties or if required by law.<\/p>\n<p>We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.<\/p>\n<p> <\/p>\n<h3>SECURITY<\/h3>\n<p>We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.<\/p>\n<p> <\/p>\n<h3>LINKS<\/h3>\n<p>This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.<\/p>\n<p> <\/p>\n<h3>CHANGE IN PRIVACY POLICY<\/h3>\n<p>As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.<\/p>\n<p>If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at\u00a0in\u00a0and we will respond within 48 hours.<\/p>\n<p> <\/p>\n<h3>PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE<\/h3>\n<p>Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.rb.com.au\u2019s relationship with you in relation to your use of this website.<\/p>\n<p>By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, \u201cUs\u201d, \u201cOur\u201d and \u201cWe\u201d refers to www.rb.com.au and \u201cYou\u201d and \u201cYour\u201d refers to you, the client, visitor, website user or person using our website.<\/p>\n<p> <\/p>\n<h3>AMENDMENT OF TERMS<\/h3>\n<p>We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.rb.com.au\u2019s rights and obligations to each other.<\/p>\n<p> <\/p>\n<h3>LIMITATION OF LIABILITY<\/h3>\n<p>It is an essential pre-condition to you using our website that you agree and accept that Redback Solutions is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.<\/p>\n<p>It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.<\/p>\n<p> <\/p>\n<h3>COMPETITION AND CONSUMER ACT<\/h3>\n<p>For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), www.rb.com.au\u2019s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.<\/p>\n<p>You must be over 18 years of age to use this website and to purchase any goods or services.<\/p>\n<p> <\/p>\n<h3>DELIVERY OF GOODS<\/h3>\n<p>Physical goods may be delivered by Australia Post and\/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.rb.com.au.<\/p>\n<p>Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.<\/p>\n<p> <\/p>\n<h3>RETURNS AND REFUNDS<\/h3>\n<p>www.rb.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.<\/p>\n<p>Should you wish to return your order, please notify us within 48 hours days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of www.rb.com.au.<\/p>\n<p> <\/p>\n<h3>LINKS TO OTHER WEBSITES<\/h3>\n<p>www.rb.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.rb.com.au and the owners of those websites. www.rb.com.au takes no responsibility for any of the content found on the linked websites.<\/p>\n<p>www.rb.com.au\u2019s website may contain information or advertisements provided by third parties for which www.rb.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a \u2018recommendation\u2019 only and are not providing any advice nor do we take any responsibility for any advice received in this regard.<\/p>\n<p> <\/p>\n<h3>DISCLAIMER<\/h3>\n<p>To the fullest extent permitted by law, www.rb.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. www.rb.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.<\/p>\n<p>Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.<\/p>\n<p>It is your sole responsibility and not the responsibility of www.rb.com.au to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.<\/p>\n<p> <\/p>\n<h3>YOUR PRIVACY<\/h3>\n<p>At www.rb.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. www.rb.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.<\/p>\n<p>You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. www.rb.com.au\u2019s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data www.rb.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.<\/p>\n<p> <\/p>\n<h3>THIRD PARTIES<\/h3>\n<p>www.rb.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.<\/p>\n<p> <\/p>\n<h3>DISCLOSE YOUR INFORMATION<\/h3>\n<p>www.rb.com.au may be required, in certain circumstances, to disclose information in good faith and where www.rb.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.<\/p>\n<p> <\/p>\n<h3>EXCLUSION OF COMPETITORS<\/h3>\n<p>If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of www.rb.com.au. www.rb.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then www.rb.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such un-permitted and improper use. www.rb.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.<\/p>\n<p> <\/p>\n<h3>COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE<\/h3>\n<p>This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.<\/p>\n<p>www.rb.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.<\/p>\n<p>Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.<\/p>\n<p>You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.<\/p>\n<p> <\/p>\n<h3>WHOLE AGREEMENT<\/h3>\n<p>These terms and conditions represent the whole agreement between you and www.rb.com.au concerning your use and access to www.rb.com.au\u2019s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.<\/p>\n<p> <\/p>\n<h3>EXCLUSION OF UNENFORCEABLE TERMS<\/h3>\n<p>Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.<\/p>\n<p> <\/p>\n<h3>JURISDICTION<\/h3>\n<p>This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and www.rb.com.au that results in litigation then you must submit to the jurisdiction of the courts of NSW.<\/p>\n<p> <\/p>\n","protected":false},"excerpt":{"rendered":"Our full GDPR Privacy Policy updated July 2019 can be found here: Redback Solutions – GDPR Privacy Policy v1.0.docx [Updated July 2019] GENERAL DISCLAIMER   Welcome to our website. 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