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Conflict management short course
Laser Learning

Continuous professional development (CPD) online course for business professionals and managers

Summary

Price
£19.99 inc VAT (was £20)
Offer ends 31 October 2025
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
1 student purchased this course

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Overview

This short course is aimed at individuals in a position of responsibility who will need to identify, manage, and resolve conflict in teams as a part of their role.

Take an in-depth look at managing conflict at work, negotiation, and conflict resolution. Explore methods of conflict management, and the personal skills required to reduce the potential for conflict.

Certificates

Certificate of completion

Digital certificate - Included

Description

Learning outcomes

  • You will understand how conflict can occur
  • You will understand the impacts of conflict
  • You will learn about the different methods of dealing with conflict
  • You will learn how potential conflict can arise through different models of leadership and management

Advantages of this course

  • Conflict is a normal part of everyday life and can occur in all relationships, but it does not necessarily mean having a stand-up, shouting argument. The purpose of this course is to support you in managing conflict within the workplace; however, the skills and knowledge are relevant in any conflict situation.
  • Conflict management is a vital skill for any effective manager or leader. It is better to deal with potential conflict as soon as you become aware of it, or when someone brings it to your attention. If left unresolved, the situation may become inflamed as past issues are likely to be brought up. This, in turn, can lead to a decrease in productivity, frustration, stress, low morale, and possibly even staff leaving.
  • When applying the different models of leadership and management, there are many areas of potential conflict
  • This course looks at conflict management from the point of view of the manager or leader in a group or organisation. It includes the issues that can arise and their causes, the role that negotiation plays, and offers information from the Advisory, Conciliation and Arbitration Service (ACAS).
  • Training is given through a filmed tutorial, references to websites for reading and good practice video
  • There is suggested extended reading to give both practical information and links to websites to expand knowledge
  • An additional activity encourages you to reflect on your learning

On successful completion of this course, you will receive a Laser e-Certificate (included in the course price).

After purchasing this course on Reed, a customer service representative from Laser Learning will email you with instructions on how to access your course on the Laser Short Course website.

If the purchase was made within business hours, you should expect your email within 1-2 hours. If your purchase was made outside of business hours, you should expect your email the next working day.

Who is this course for?

This course is aimed at professionals who have responsibility for managing people, leading a team, or human resources.

Requirements

A computer, mobile, or tablet and an internet connection

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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