Office Skills Level 3 Advanced Diploma

Course Line On Demand

Reed Courses Certificate of Completion

Digital certificate - Included

Final Exam

Included in course price

• Disclaimer 01:00

  • 1: Disclaimer 01:00

• Module 1: Basic Principles of Administration 08:00

  • 2: Module 1: Basic Principles of Administration 08:00

• Module 2: Goals Setting 12:00

  • 3: Module 2: Goals Setting 12:00

• Module 3: Effective Planning & Scheduling 06:00

  • 4: Module 3: Effective Planning & Scheduling 06:00

• Module 4: Organising Meetings 12:00

  • 5: Module 4: Organising Meetings 12:00

• Module 5: Keeping Accurate Records 07:00

  • 6: Module 5: Keeping Accurate Records 07:00

• Module 6: Writing Business Letters 11:00

  • 7: Module 6: Writing Business Letters 11:00

• Module 7: Other Written Communication 04:00

  • 8: Module 7: Other Written Communication 04:00

• Module 8: Minute Taking Only 14:00

  • 9: Module 8: Minute Taking Only 14:00

• Module 9: Time Management 07:00

  • 10: Module 9: Time Management 07:00

• Module 10: Stress Management 07:00

  • 11: Module 10: Stress Management 07:00

• Module 11: Telephone Skills 05:00

  • 12: Module 11: Telephone Skills 05:00

• Module 12: Communication Skills 08:00

  • 13: Module 12: Communication Skills 08:00

• Module 13: Presentation skills 09:00

  • 14: Module 13: Presentation skills 09:00

• Module 14: Dealing with Difficult People Conflict Resolution 06:00

  • 15: Module 14: Dealing with Difficult People Conflict Resolution 06:00

• Module 15: Creating A Positive Work Environment 08:00

  • 16: Module 15: Creating A Positive Work Environment 08:00

• Assessment 13:00

  • 17: Final Exam Preview 13:00

This Office Skills course covers a broad spectrum of administrative and communication tasks vital for smooth office operations. Starting with basic principles of administration, learners will delve into goal setting, effective planning, and scheduling to optimise productivity. The course also emphasises organising meetings, minute-taking, and maintaining accurate records—key skills that underpin successful office management.

Effective communication is a major focus, with modules on writing business letters, other forms of written communication, telephone etiquette, and presentation skills. Additionally, learners will explore conflict resolution techniques and strategies for dealing with difficult people, fostering a positive work environment.

Time and stress management are integrated throughout to help learners maintain balance and efficiency in demanding office settings. By the end of this course, students will be equipped with advanced office skills that boost organisational effectiveness and enhance career prospects.

Certification
Upon successful completion of the Office Skills Level 3 Advanced Diploma, learners will receive an instant, free digital certificate, recognising their professional achievement. Course Line, an award-winning educational brand, proudly delivers this industry-relevant qualification.

This course is perfect for aspiring administrative assistants, office managers, receptionists, and any professionals seeking to improve their office skills to support organisational efficiency. It also suits career changers looking to enter office-based roles, graduates wanting to strengthen their employability, and adult learners returning to education with a focus on practical, workplace-ready skills.

To begin this course, learners should have basic English language proficiency, reliable internet access, and a device capable of supporting online study. A willingness to learn and engage with the material independently will ensure the best outcomes.

Graduates of this course can pursue roles such as Administrative Assistant, Office Manager, Receptionist, Executive Assistant, or Customer Service Coordinator. The office skills acquired provide a strong foundation for progression within corporate, public sector, or nonprofit environments.

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