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Technical Support Engineer Level 3 Advanced Diploma
Course Line On Demand

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Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
1.2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Assessment details
  • Final Exam (included in price)
Additional info
  • Tutor is available to students

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Overview

Step confidently into the dynamic field of IT support with the Technical Support Engineer Level 3 Advanced Diploma, a specially designed course that equips you with the advanced skills and knowledge essential for a successful career as a Technical Support Engineer. This programme provides a thorough understanding of troubleshooting, operating systems, networking, hardware management, security, and professional development—all critical areas for excelling in technical support roles.

This course is structured to offer maximum flexibility, allowing you to study fully online at your own pace, whenever and wherever it suits you. It is ideal for busy professionals, career changers, and anyone seeking a convenient yet comprehensive route into the Technical Support Engineer profession.

Key benefits of this course include:

  • Free final exam to assess your progress

  • Free digital certificate upon completion

  • Delivered by a CPD, UKRLP, and AOHT-registered provider

  • Fully online learning—study when and where it suits you

  • Designed to meet UK business and finance standards

By choosing this course, you join a high-quality learning experience trusted across the UK, supported by expert content and practical training. Whether you aim to enter the IT industry or enhance your existing technical skills, this course provides valuable knowledge and recognised certification to advance your career as a Technical Support Engineer.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Assessment details

Final Exam

Included in course price

Curriculum

9
sections
23
lectures
1h 13m
total

Course media

Description

The Technical Support Engineer Level 3 Advanced Diploma is a comprehensive training programme designed to develop your expertise in the essential skills required to thrive as a Technical Support Engineer. This course provides a deep dive into the practical and theoretical aspects of technical support, preparing you to handle complex challenges in IT environments confidently.

Learning Objectives and Outcomes
By the end of this course, you will have mastered advanced troubleshooting techniques to swiftly identify and resolve technical issues. You will gain a solid understanding of operating systems, including software installation, configuration, and managing updates and patches—ensuring smooth and secure system performance. The course covers critical networking fundamentals such as TCP/IP protocols and network diagnostics, empowering you to maintain and troubleshoot network infrastructures effectively.

In addition, the course offers thorough knowledge of hardware components, device management, and hardware troubleshooting strategies. You will also learn to implement robust security practices, including data protection, backup, and recovery, safeguarding sensitive information from modern cyber threats.

To enhance your efficiency as a Technical Support Engineer, this course introduces advanced support tools like remote assistance software, system monitoring, and automation using scripting. These skills enable you to optimise system performance and automate routine tasks, increasing productivity and response times.

Professional development is a key focus, with lessons on communication, interpersonal skills, and continuous learning pathways. You will explore certification options and career advancement strategies that help position you for long-term success in the technical support sector.

Curriculum Highlights

  • Introduction to Advanced Technical Support: Understanding the role, responsibilities, and customer service essentials of a Technical Support Engineer.

  • Operating Systems and Software: Advanced concepts in OS, software setup, and patch management.

  • Networking Fundamentals: Deep dive into networking principles, protocols, and troubleshooting.

  • Hardware and Devices: Exploration of hardware architecture, configuration, and repair techniques.

  • Security and Data Protection: Implementing security best practices, backup, and recovery methods.

  • Advanced Support Tools and Technologies: Utilising remote support, monitoring, and automation tools.

  • Professional Development and Career Advancement: Building communication skills and mapping career progression.

Real-World Applications
The skills and knowledge gained in this course are directly applicable to roles within IT service desks, help desks, and technical support teams across various industries. As a Technical Support Engineer, you will be prepared to support end-users, manage complex technical systems, and contribute to organisational efficiency and security.

Certification
Upon successful completion of the Award in Education and Training (AET) Level 3 Advanced Diploma course, learners will receive an instant, free digital certificate as official recognition of their achievement.

Offered by Course Line, an award-winning educational brand renowned for delivering accessible, flexible, and career-relevant online training, this course is designed to meet the highest standards of quality education for learners across the UK.

Who is this course for?

The Technical Support Engineer Level 3 Advanced Diploma is perfectly suited for individuals eager to build a career in IT technical support or enhance their existing skills in this vital industry role. If you are considering a career change, this course offers a structured pathway to transition into the technology sector with confidence and competence.

Aspiring Technical Support Engineers who want to deepen their understanding of advanced support tools, networking, and security will find this course invaluable. It is also ideal for adult learners returning to education who seek a flexible learning experience tailored to fit around other commitments.

Graduates looking to increase their employability in competitive IT job markets will benefit greatly from the practical skills and comprehensive knowledge this course provides. Similarly, job seekers aiming to enter technical support roles will find that this diploma equips them with the necessary expertise to stand out.

This course is also designed for IT professionals who want to formalise their experience and gain recognised qualifications to advance their careers. Whether you are new to technical support or looking to upskill, this programme offers a supportive learning environment that nurtures growth and practical understanding, helping you become a capable and confident Technical Support Engineer.

Requirements

To enrol in the Technical Support Engineer Level 3 Advanced Diploma, learners should have basic written English skills, reliable internet access, and a device such as a computer, laptop, or tablet. A strong sense of self-motivation and commitment to online learning will help you successfully complete this flexible, fully digital programme.

Career path

Completing the Technical Support Engineer Level 3 Advanced Diploma opens opportunities in roles such as Technical Support Engineer, IT Support Technician, Network Support Specialist, and Help Desk Analyst. This qualification also lays the groundwork for progression into senior technical positions, systems administration, or specialised IT support roles within various industries.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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