Monica Stevens
526 Horton St E, Apt. 1, London, ON N6B 1M5
E:
[email protected], Tel: 519-679-6268
Objective:
To obtain employment in the accounting field
Highlights of Qualifications
Skilled communicator, with experience working with people in-person and over the phone
Honor roll student; with strong attendance and participation
Determined work habits; demonstrates initiative to follow through on tasks assigned
Friendly and engaging; enjoys helping others and working in a customer centred environment
Highly organized, with excellent attention to detail
Flexible schedule: noted for being responsible, reliable, and proficient
G license
Education & Training
Smart Serve, Youth Opportunities Unlimited, London, ON
2013
Business Skills Certificate, G.A. Wheable Centre, London, ON
2012
Accounting Certificate Program, G.A. Wheable Centre, London, ON
2012
Ontario Secondary School Diploma, G.A. Wheable Centre, London, ON
2012
Social Service Worker Diploma (Community Service Worker), Medix School, London, ON
2009
Employment History
Lead Generator, Alliance iCommunications, London, ON
October 2013 - June 2014
Engage business owners in a conversion to learn more about their business, recorded confidential
customer information into database
Follow quality assurance guidelines, set-up quality callbacks for dedicated account managers to
finalize sales
Maintained professional manner while dealing with a variety of clients
Market Researcher, Kantar Operations, London, ON
March 2008 October 2008
Conduct surveys with customers, recorded confidential customer information into database
Maintained professional manner while dealing with a variety of clients
Contributed to the group quota by meeting personal targets as set by employers
Banquet Server, Dufferin Hall, London, ON
Served customers food orders in a friendly and efficient manner
Set up for receptions, weddings and corporate events
Cleaned and sanitized work areas
November 2005 August 2006
Volunteer Experience
Recreational Staff, Boys & Girls Club of London, London, ON
2007
Maintained safe environment for children; resolved conflicts and safety concerns immediately
Supervised up to 10 kids at a time; engaged children in recreational activities, leading to increased
confidence and positive group participation
- References Available Upon Request -