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ATM User Experience Survey Questionnaire

The document is a questionnaire about ATM user habits and preferences. It asks respondents about their age group, gender, location, bank accounts, ATM usage frequency, services used, security concerns, fees, and any problems encountered. Specifically, it collects information on demographics of ATM users, how and how often they use ATMs, what banks and services they access through ATMs, and what issues they have faced.

Uploaded by

Robby Gill
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12K views2 pages

ATM User Experience Survey Questionnaire

The document is a questionnaire about ATM user habits and preferences. It asks respondents about their age group, gender, location, bank accounts, ATM usage frequency, services used, security concerns, fees, and any problems encountered. Specifically, it collects information on demographics of ATM users, how and how often they use ATMs, what banks and services they access through ATMs, and what issues they have faced.

Uploaded by

Robby Gill
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Questionnaire on ATM user

1. State your opinion about the services of ATM.

Ans: ..........................................................................................................

..................................................................................................................

2. Age group of ATM users.


15 to 35
35 to 50
50 to 60
Above 60

3. Gender of ATM user.


Male female

4. Which area they belong?


Rural urban

5. Marital status?
6. married unmarried/single

6. Occupation of ATM user.

Home maker service


Self employed student

7. Which is / are the bank(s) that you have an account?


SBI HDFC
ICICI UNION BANK

8. Do you prefer using an ATM to branch banking?


Yes no

9. How often do you use an ATM?


Several times in a week.
Once in a week.
Twice a month.
10. Which of the following services have you used / planning to use in ATM?
Mobile prepaid recharge.
Internet packs (tata indicom /sify etc)
none
other

11. Do you find it necessary for a guard to be present at the ATM ?


yes no

12. Are you aware that the fees charged while using an ATM not owned by
your bank have been reduced / waived?
yes no

13.What are the problems have you encounted while using an ATM?
Wait in long queues
Inserting card incorrectly
Limit on daily withdrawal
None of them

14.Other ATM problem.


ATM working too slowly
Incorrect amount of cash dispensed
ATM not able to print slips when demanded
None of the above

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