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Core Network Manager Job Overview

The Manager, Service Assurance role is responsible for end-to-end service quality and customer experience for a mobile network operator. Key responsibilities include monitoring service level agreements, performing root cause analysis for network issues, driving improvement programs, and acting as the primary escalation point for incident reporting and resolution. The ideal candidate will have a technical background in telecommunications engineering along with strong analytical skills, communication abilities, and experience ensuring quality standards for mobile network operations.

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Akram Hossain
Copyright
© Attribution Non-Commercial (BY-NC)
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Download as DOCX, PDF, TXT or read online on Scribd

Topics covered

  • Service Quality,
  • Performance Evaluation,
  • Subscriber Experience,
  • Job Requirements,
  • Equipment Configuration,
  • Mobile Packet Switch,
  • Technical Guidance,
  • Creativity,
  • Service Assurance,
  • Career Development
0% found this document useful (0 votes)
147 views7 pages

Core Network Manager Job Overview

The Manager, Service Assurance role is responsible for end-to-end service quality and customer experience for a mobile network operator. Key responsibilities include monitoring service level agreements, performing root cause analysis for network issues, driving improvement programs, and acting as the primary escalation point for incident reporting and resolution. The ideal candidate will have a technical background in telecommunications engineering along with strong analytical skills, communication abilities, and experience ensuring quality standards for mobile network operations.

Uploaded by

Akram Hossain
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Topics covered

  • Service Quality,
  • Performance Evaluation,
  • Subscriber Experience,
  • Job Requirements,
  • Equipment Configuration,
  • Mobile Packet Switch,
  • Technical Guidance,
  • Creativity,
  • Service Assurance,
  • Career Development

Manager, Core Network Job Description / Responsibility

Technical experience in Core Network product(Soft Switch, SMS server,) & solution process. Deep knowledge of Network solution design & technical clarification & Provide network design & planning proposal, Core Network product & solutions To prioritize problems based on the risk, impact and severity To delegate the tasks efficiently with in the operations team so as to meet SLAs well within the time limits for deliverable. Conduct post incident review to analyze the problem, Identify root cause of the problem Identify corrective actions and recommend the changes to change management, process management or SLA management. Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem. Create awareness of the corrective actions to be employed for prevention of the problem. Identify, prescribe and implement pro-active prevention methods in problem handling. To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective. To ensure correct working methodology governed by the work instruction outlined for problem management. Good technical knowledge of Softswitch and NGN technologies with ability to understand the complete network topology. Knowledge on User databases and its evolution (HLR, ngHLR) will be valued. Previous experience in the design, support or maintenance of NGN or CS networks will be valued. Ability to interact efficiently with international customers including presentation skills, ability to listen, negotiation skills and culture awareness. Team-working spirit, creativity, ability and drive to create extraordinary solutions for our customers. Technical knowledge of Mobile Packet Switch technology and IMS, knowledge of Huawei Mobile Packet Switch portfolio will be valued. Provide technical or managerial guidance Evaluate team performance on a regular basis and recommend training where required Work closely with head of Department and interface with end users requirements/ service design.

Educational Requirements [Link] in Electrical and Electronics/ Computer Science / Telecommunication Engineering Experience Requirements

Minimum 7 year(s)

Additional Job Requirements


Age 30 year(s) and over Good Command in English Strong communication, interpersonal and collaborative skills Good presentation skills Strong organizational skills Attitude Towards Self-improvement Creativity Ability to face new challenges Ability to perform under pressure Self motivated Team player

Salary Range

Negotiable

Job Location Anywhere in Bangladesh Job Source [Link] Online job posting

421158

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Manager, Core Ne

Apply Online

or Send your CV to [Link].2011@[Link] Special Instruction : Only short listed candidates will be contacted. Please send your update Resume along with a recent photograph Applicant must enclose his/her Photograph with CV. Application Deadline: November 05, 2011
1

Manager (Network Planning)

No. of Vacancies : N/A

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Job Description / Responsibility

Cosmos Telecom an employer of choice in the country attracting talented individuals through providing professional working environment, one of the companies best compensation packages and substantial career development opportunities. To provide highest standards of services and solutions to our valued customers, we are looking for the mentioned position for Interconnection Exchange (ICX)/ International Internet Gateway (IIG): Main Responsibilities: To provide Strategic and Operational advice to ensure the efficient and effective planning of the service network in line with the business requirements of the company. Ensuring smooth collection and analysis of different traffic data for optimization of network resources and to forecast future traffic in order to facilitate future expansion. To manage the design and planning of a sustainable, future-proof network that support the present and future subscriber needs. To map out a technology roadmap for technological migration (if required) in line with global technology trends. Facilitate business and achievement planning processes for network planning and functions. Ensure appropriate technical governance frameworks are maintained and adhered to in order to monitor compliance with policy, legislation, regulations, standards and procedures. Maintains capacity and functionality requirements timeously and ahead of data traffic. Development of policies on the deployment of selected equipment Prepare detailed Product and Service design Prepare equipment configurations to be ordered to supplier(s) Ensures that all the licensing requirements are met and controls budget directly related to any upgrades or licensing requirements Participate as the leading technical hand of the company in all procurement negotiations with vendors Take leading role in selecting vendors based on technical expertise and ability to rollout

Educational Requirements Degree in Electronics Engineering/ Telecommunication Engineering/Electrical Engineering or equivalent.

Experience Requirements

Minimum 6 year(s)

Additional Job Requirements

6 years of experience in Datacom/ISP organisation At least 4 years experience in operating and maintaining IP network. Knowledge: Good knowledge of IP technology. Knowledge of the IP network system.

Knowledge of network implementation / integration processes. Aware of best O&M practices. Skills & Behaviors: Strong interpersonal and managerial skills Good communication and decision making skills throughout Planning group Leadership and team building. Attitude of working as a team. Technical Skill, Project Management, Negotiation skills, Planning, Problem solving skill

Salary Range

Negotiable

Other Benefits Attractive pay packages are on offer. Job Location Dhaka Job Source [Link] Online job posting

Apply Instruction Send your CV to recruitment@[Link] *CV format must be used in the following link in MS Word or PDF Format. [Link] Applicant must enclose his/her Photograph with CV. Application Deadline: November 03, 2011

421280

Company Information Cosmos Telecom Address : 69/1, New Circular Road, Malibagh, Dhaka-1217. Web : [Link] Business : The conglomerate presently known as the Cosmos Group started in 1973 as a modest marketing operation in commodities. Three decades later, it has grown and branched into such fields as oil & gas, power, telecom, instrumentation, shipping & logistics, media, manufacturing and trading. Today its presence across the globe has a telling impact on not only the lives of people around the world, but also a significant one on the Bangladesh economy.

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Service Assurance Manager, MSIP

Job Description / Responsibility


Responsible for end-to-end service quality, service value chain, and end-user experience Single Point of Contact for data services related issues Cross-function interfaces with Planning, Optimization, Projects & Operations Responsible as a demand function for the end-to-end operations assurance activities to be performed according to the service contracts. Accountable to secure that operational KPI & SLA for data related issues impacting end customer are correctly and efficiently monitored and initiate actions to correct any deviations, involving other functions as needed. Accountable for the Network Quality Benchmarking and responsible for driving improvement programs Responsible for reporting the operational performance to the customer. Follow-up of major incidents and performance deviations and act as the primary (hierarchical) escalation point for incident reporting. Secure operational performance of the preventive maintenance plan. Ensure that impacts due to forecasted periodic maintenance is reported and agreed with the customer. Responsible monitor, verify and approve the root cause analysis, workaround proposal and solution proposal of network critical problems involving other functions as needed. Continuously drive for efficiency, improvements and excellence in service delivery. Responsible for end subscriber experience & Subscriber complaint resolution (Single / Corporate / VIP subscriber) Drive data capacity improvement projects & traffic based optimization

Job Nature Full-time Educational Requirements Bachelors Degree in Electronics & Communication Engineering or equivalent. Experience Requirements

Minimum 5 year(s)

Additional Job Requirements


Strong analytical & driving skills to get result, push for excellence, passion to win Strong communication, presentation and influencing skills

Good knowledge of Ericsson products and product functional demands with understanding of node operation activities. Good knowledge of Ericsson & customers organization, working methodology, network structures, quality policies and processes. Excellent skills in customer relations and ability to actively and professionally participate in discussions with customers Flexible and responsive to changing work patterns and demands

Cover Letter
Its no secret every element of your cover letter is important from top to bottom. But the cover letter introduction may be just a bit more significant simply because it works as the bait to lure in your readers, encouraging them to learn more about you. To make sure your introduction does its job, take a look at four goals every cover letter introduction should accomplish. 1. Advertise Your Skills and Accomplishments Advertising your skills and accomplishments early on in a cover letter works well to pique the interest of hiring managers. This is because many are more intrigued by intros that start with: Searching tirelessly for a top-level executive chef with 20 years of restaurant, casino, and hotel experience? Look no further!rather than: I want to thank you for the opportunity to apply for the executive chef position. Candidates have found that managers respond more willingly to the creative introduction that lists reasons they should be hired. Keep this concept in mind as you write your own. 2. Pinpoint Challenges You Want to Address In the first sentence, youve likely touched on the second goal, which is to pinpoint challenges you want to address with the company. But its not a bad idea to do it again. You dont have to talk about specific challenges in the introduction; this can be saved for later in the letter. But you can touch on goals that any company in the field might face and why you want to tackle them. Believe it or not, this can be accomplished in two brief sentences that read something like this: Every restaurant faces its challenges in customer service, staff and budget management, and food execution. I am eager to take the reins with XYZ Restaurant and steer business in the right direction. 3. Explain Why Youre the Right Fit

Next, its important to explain why youre the right fit for the position. You can do this by noting that the company needs a qualified candidate to meet its agenda, then list three or four reasons why youre the qualified candidate it needs. The idea is to get right to the point of why youre the perfect fit. No beating around the bush allowedbecause hiring managers simply dont have time to search for the message youre trying to deliver. 4. Entice the Reader to Keep Reading Finally, your goal is to let the reader know your introduction is only the beginning and you have more to offer. For instance, by stating, I believe its never too late to develop strategies that lead a restaurant to greatness, and I am ready to utilize my long-term experience, intuition, and dedication to get the job done, you could successfully convince a manager to keep reading. The cover letter introduction serves as the appetizer to a fantastic meal. Dont you want your appetizer to be great? Well take time to carefully construct an introduction that has hiring managers wanting more.

Common questions

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Maintaining compliance is significant as it ensures adherence to legislation, regulations, and standards, which is essential for avoiding legal issues, ensuring service reliability, and maintaining a positive corporate reputation. It secures operational integrity, prevents disruptions, and supports sustainable growth by aligning network operations with legal and ethical standards .

A telecom manager's ability to face new challenges contributes to success by fostering innovation and adapting to rapidly evolving technologies and market demands. It ensures continuous improvement, enhances problem-solving capabilities, and drives the organization to meet new consumer needs and industry standards effectively .

Effective communication and presentation skills are crucial for telecom managers as they facilitate understanding and managing customer expectations, resolving issues, and building strong client relationships. These skills ensure that customer needs are accurately identified and addressed, promoting customer satisfaction and loyalty, which are essential for long-term business success .

A telecom company should look for qualities such as strong interpersonal and communication skills, technical expertise in IP technology, experience in operating IP networks, and the ability to manage and design sustainable networks. The manager should also have skills in project management, negotiation, problem-solving, and leadership, along with a collaborative spirit and an attitude geared towards team building and continuous learning .

A cover letter's introduction captures a hiring manager's attention by advertising the candidate's skills and accomplishments early on and pinpointing challenges they aim to address. It highlights why the candidate is a perfect fit for the position and entices the reader to learn more, thus setting a strong foundation for the rest of the letter .

Knowledge of network topology and technologies like Softswitch and NGN is essential for telecom managers to design efficient, reliable networks and troubleshoot issues effectively. Understanding these technologies enables managers to plan and implement network solutions that meet current and future demands, support innovation, and maintain competitive advantage in the rapidly evolving telecom industry .

Interacting with international customers enhances problem management by fostering skills like cultural awareness, presentation, listening, and negotiation, which are crucial for addressing diverse customer needs and troubleshooting complex issues. Effective communication and understanding of different customer backgrounds can lead to more innovative solutions and enhancements in network performance .

Evaluating team performance and recommending training is important to ensure that the team remains competent and able to meet organizational goals efficiently. It enables identification of skill gaps, promotes continuous professional development, enhances employee satisfaction and productivity, and ultimately leads to better service delivery and achievement of company objectives .

Strategic and operational advice is vital for the efficient and effective planning of service networks as it aligns the network's growth with the business requirements of a company. It ensures smooth data collection and analysis for network optimization, manages the design of future-proof networks, and creates a technology roadmap aligned with global trends. This advice helps maintain compliance with policies and regulations and prepares the company to meet future subscriber needs .

Technical experience in core network products like Soft Switch and SMS server is crucial for effective problem management as it enables the identification and prioritization of problems based on risk, impact, and severity. This experience allows professionals to conduct thorough post-incident reviews, identify root causes, and recommend changes to management processes or SLAs, which are essential for developing a knowledge base that reduces repetitive incidents .

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