SR. NO 1. 2.

Chapter name introduction Company profile Hypothesis Research methodology Data collection objective Data interpretation question Conclusion Suggestion

3. 4. 5.

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8. 9. 10.

11.

Bibliography

Chapter 1

INTRODUCTION

INTRODUCTION OF FINANCIAL MANAGEMENT

With the current economic scenario worldwide, the financial sector has a huge demand for experts ' bankers, fund managers, multinational companies, securities firms, financial advisors. Graduate study in finance will enhance your career progression and is an investment which will fetch you quick returns. A graduate program in finance is ideal for candidates who want to pursue a career in the banking and financial services. Managers or accountants in public and private organizations who want to widen their skill base are also perfect for this graduate program. Managers who have worked in the financial services industry, candidates who have practical experience in banking and finance and finance professionals will always be welcome in top graduate universities. To enroll in a top university's finance graduate candidates will need a high-bachelor's degree or recognized equivalent from an accredited institution. Undergraduates who have worked in their chosen field are considered an additional perk in the selection process. Besides, reputed international universities require applicants to take the Graduate Record Examination (GRE).In the case of a PhD program, the candidate requires a Masters degree in Finance or Financial Accounting or in a closely related field. The doctoral programs last up to four years in major universities.

WHAT SKILLS WILL I ACQUIRE?

A graduate course in finance in many universities involves practical application of methods and techniques in areas like banking, finance and business. It also enhances your research mind allowing you to proceed for a PhD program. While some graduate courses offer a more technical program like the MSc (Master of Science), including areas like financial econometrics where you need a strong mathematical and statistical background; there are others that are less technical which give you a MA (Masters of Arts) degree. An MA course is suited to those who want a nonquantitative approach to the subject. An MSc Finance equips you with a strong foundation in the theoretical aspects of finance. It provides you with skill and experience that employers may want. It prepares students for careers in corporate finance and in financial management. The program covers the fundamentals of finance and teaches the principles and practice of finance and the tools required to make good financial decisions at a managerial level in an international setting. There are various departments to specialize in when you are undertaking a graduate course in finance such as bank financial management dealing with financial principles and cases that accelerate decision making in financial organizations; bank strategy and performance; corporate risk management studying the utility functions to ascertain an individual's tolerance to risk and how individual decisions can have an impact on the firm, including analysis of catastrophic risk futures and managing losses in the insurance industry; financial accounting and financial analysis; financialeconometrics; international financial management; international financial markets; research methods; and financial engineering.

In addition, a graduate financial degree prepares you for the Chartered Financial Analysts (CFA) exam and covers related fields such as management and control systems business law, corporate governance and private equity investment. In fact, certain MSc Finance courses receive special recognition for partnering with CFA and the CFA Institute. A. Meaning Finance is the study of funds and management. Its general areas are business finance, personal finance, and public finance. It also deals with the concept of time, money, risk and the interrelation between the given factors. It is basically focused on how the money is spent and budgeted. It is one of the most important aspects in handling business. Finance addresses the method wherein business entities used their financial resources on a certain period of time. It is the application of a set of techniques used by organizations in managing their financial affairs. The income and expenditure are emphasized in finance and its differences can easily be indicated. The term Management refers to the optimum utilization of available resources to achieve the desired objectives/goals. Financial Management as the name itself suggests. Refers to the management of Finance. Every organization whether business or non-business, needs funds to exists, but to grow, it needs the optimum utilization of these funds. Thus money or funds/ finance are the most important resources and Financial Management deals with optimum utilization of it. In other words, Financial Management is that managerial activity which is concern with planning and controlling the financial resources.

B. Definitions

1. According to Weston-, Financial Management is a process which involves decisions regarding procurement of funds and its optimum use to maximize the overall profit of the company and wealth of the shareholders. 2. According to Haward-, Financial Management is the application of general managerial principle to the areas of financial decision making. Objectives of Financial Management Financial Management has undergone significant changes as regards its objectives are summarized below:-

1.

Profit Maximization:-

It is the main Object of every business organization. For the evaluation of financial performance amount of profit is an important and main factor. As we evaluate the performance of student in a particular examination on the basis of the marks scored by him or her, the performance of a business organization is reflected by its profits. The business organization earning substantial profit is regarded as a successful organization.

2.

Wealth Maximization:-

Along with profit maximization, Wealth maximization is an equally important objective of financial management. In a company equity shareholders are the real owners of companies business and the shares held by them is their wealth. If the market value of the equity share of the company rises then automatically the wealth of the shareholders increases. Now a days maximization of market value per share is considered as better objective as compared to the objective of profit maximization. It is considered as a long term objective. The above mentioned two objectives are the main objective of financial management. Apart from these two objectives the other objectives are as under:1. To ensure smooth and timely procurement of funds or financial resources. 2. To ensure optimum utilization of financial resources. 3. To ensure growth and expansion of the firm. 4. To make optimum utilization of available earning or profits. 5. To maintain optimum level of risk. 6. To minimize the overall cost of capital. 7. To develop proper procedures of financial dealings and to maintain financial discipline in the organization. 8. To evaluate the financial health of the organization Importance of Financial Management:In every organization, a sound Financial Management is necessary. Expert in Financial Management say that, A bad production management and sales management may result into losses in hundreds or thousands but a faulty financial management may result into losses in lakhs or even crores. The importance of financial management can be understood from the following points:-

1.

Timely procurement of funds:-

Every organization require funds for carrying on its activities and also expansion. Financial management provides various tool and techniques, which are useful in ascertaining the amount of funds required at different point of time. As the requirement of fund is know to the management in advance, it become possible to make necessary arrangement in advance to procure the required fund thus financial management ensures timely procurement of funds for the organization. 2. Optimum utilization funds and resources:-

Financial Management helps to make on optimum utilization of available financial resources, every organization has various alternatives to invest its funds. The various techniques given by financial management helps the management to select a best investment alternative. 3. Growth in profit:-

The amount of profit earned by an organization is normally regarded as an indicator of its success. Financial management helps the management to maximize overall profit of the organization. It also helps to maximize earning per share. Financial management minimization wastage of financial resources and thus helps in minimization of cost and which in turn result in maximization of profit. 4. Maximization of market value per share:Financial management not only help to increase the earning per share but also helps to maximizing the market value of the share. The

finance manager has to take all his financial decision so as to ensure maximum market value per share. 5. Optimal capital structure:-

Capital structure simply means mix of the long-term funds. Financial management helps to decide such a capital structure which results in earning per share, market value per share. 6. Optimum level of risk:Financial management has provided various techniques for risk management. These techniques help the management to maintain the risk at optimum level. The risk arises due to uncertain results in the business. Management techniques help the management in decision making under uncertainty. 7. Future prediction possible:The technique of budgeting and forecasting helps the management to know in advance the expected performance in near future. It facilitates optimum utilization of available resources. Management can take corrective action at proper time if it knows in advance the expected adverse deviations in the future performance. 8. Proper management of Earning:The finance manager has to take the financial decision so as to maximize the profit. His job responsibility does not end here. He has to future decided how the increased profits of the firm can utilize.

Functions of finance manager:The various important functions of finance manager in a modern business are as under:1. Estimating requirement of Funds: The first important of a finance manager is to make an estimate of required funds, certain funds are required for long term &some funds are required to finance the working capital. Such forecasting is normally done with the help of technique of budgeting.

2. Decision regarding capital structure: Once the requirement of fund is estimated then the finance manager has to decide the sources form where these fund would be raised. He has to work out a proper mix of various sources. He has to maintain a proper balance between the loan funds & own funds. The finance manager has to ensure that overall cost of raising funds is minimum. All such decisions are termed as financing decisions.

3. Investment decision: The next most important function of the finance manager is to decide how to invest procured funds. He has to evaluate the various investment opportunities available, with the help of capital budgeting technique. He has to decide how the amount of available fund should be used for financing the fixed assets & current assets.

Scope Of Financial Management Financial Management is a very important managerial activity. The scope of financial management can be understood with the help of following points: 1. Financial management is essential in all types of organization whether business or non-business, private or public. 2. Financial management is needed in all types of economies. 3. Financial management is needed a newly formed companies as well as in the old and existing companies. 4. The various techniques of financial management can be applied for proper production management. 5. Financial management Techniques are also useful for the material department. 6. Financial management is also useful in the Marketing department 7. Financial management also plays an important role in personnel department.

(Industrial Credit Investment of Co-India Ltd.)

A. Introduction ICICI Bank is Indias second largest bank with total assets of Rs. 3,849.70 billion (US$ 82 billion) at September 30, 2008 and profit after tax Rs. 17.42 billion for the half year ended September 30, 2008. The Bank has a network of about 1,400 branches and 4,530 ATMs in India and presence in 18 countries. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany. ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and its American

Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE

B. History ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its wholly-owned subsidiary. ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a

Wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE. After consideration of various corporate structuring alternatives in the context of the emerging competitive scenario in the Indian banking industry, and the move towards universal banking, the managements of ICICI and ICICI Bank formed the view that the merger of ICICI with ICICI Bank would be the optimal strategic alternative for both entities, and would create the optimal legal structure for the ICICI group's universal banking strategy. The merger would enhance value for ICICI shareholders through the merged entity's access to low-cost deposits, greater opportunities for earning fee-based income and the ability to participate in the payments system and provide transaction-banking services. The merger would enhance value for ICICI Bank shareholders through a large capital base and scale of operations, seamless access to ICICI's strong corporate relationships built up over five decades, entry into new business segments, higher market share in various business segments, particularly fee-based services, and access to the vast talent pool of ICICI and its subsidiaries. In October 2001, the Boards of

Directors of ICICI and ICICI Bank approved the merger of ICICI and two of its wholly-owned retail finance subsidiaries, ICICI Personal Financial Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was approved by shareholders of ICICI and ICICI Bank in January 2002, by the High Court of Gujarat at Ahmadabad In March 2002, and by the High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002. Consequent to the merger, the

ICICI group's financing and banking operations, both wholesale and retail, have been integrated in a single entity. ICICI Bank has formulated a Code of Business Conduct and Ethics for its directors and employees.

C. Sectors Of ICICI Bank ICICI has spreadened in the following sectors: ICICI Lombard General Insurance Company ICICI Prudential Life Insurance Company ICICI Prudential AMC & TRUST ICICI Securities ICICI Securities Primary Dealership ICICI Venture

1. ICICI Lombard General Insurance Company: ICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICI Bank Limited and the Canada based $ 26 billion Fairfax Financial Holdings Limited. ICICI Bank is India's second largest bank; while Fairfax Financial Holdings is a diversified financial corporate engaged in general insurance, reinsurance, insurance claims management and investment management.

2. ICICI Prudential Life Insurance Company: ICICI Prudential Life Insurance Company is the first life insurer in India that received a National Insurer Financial Strength rating of AAA (Ind.) from Fitch ratings. ICICI Prudential has been voted as India's Most Trusted Private Life Insurer for three consecutive years. ICICI Prudential Life Insurance Company has various insurance plans that have been designed for different individuals, as every individual has different insurance needs. Given below is a list of plans provided by ICICI Prudential Life Insurance Company: 3. ICICI Prudential AMC & TRUST: ICICI Bank and Prudential Plc in the asset management company (AMC) and the trust company. The AMC and trust company have also been allotted new names as ICICI Prudential Asset Management Company Ltd and ICICI Prudential Trust Ltd. A company release said the modifications in scheme names would replicate the transformation with the prefix ICICI Prudential coming along earlier than the specific scheme name. But there is no alteration in the work of the board, organization or operations.

4.

ICICI Securities:

ICICI Bank is committed to provide its customers with a secure banking experience. We strive to utilize state-of-the-art technology to protect your financial information. We employ a wide range of security features for our website as well as for our Internet Banking Service.

Security Measures

5. ICICI Venture: ICICI Prudential is a joint venture between ICICI Bank and Prudential plc engaged in the business of life insurance in India. ICICI Prudential is the largest private insurance company and second largest insurance in India after LIC. ICICI Prudential Life Insurance Company is a joint venture between ICICI Bank, a premier financial powerhouse, and prudential plc, a leading international financial services group headquartered in the United Kingdom.

6.

ICICI Securities Primary Dealership:

ICICI Securities Primary Dealership Limited is an acknowledged leader in the Indian fixed income and money markets, with a strong franchise across the spectrum of interest rate products and services institutional sales and trading, resource mobilization and research. One of the first entities to be granted Primary Dealership license by RBI, I-Sec PD has made pioneering contributions since inception to debt market development in India

Board Of Directors Mr. K. V. Kamath, Chairman Mr. Sridhar Iyengar Mr. Homi R. Khusrokhon Mr. M.S. Ramachandran Dr. Tushar shah Mr. V. Prem Watsa Ms. Chanda D. Kochhar, Managing Director & CEO. Mr. N.S. Kannan, Executive Director & CEO. Mr. K. Ramkumar, Executive Director. Mr. Rajiv Saharawi

Chapter 2

Company profile

Product Portfolio ICICI Bank offers overdraft facility against the following: Shares Mutual Funds GOI Relief Bonds Insurance Policies ICICI Safety Bonds UTI Bonds NSC / KVP(Demand) 1. Loan against Shares:

Definition: It is a product through which the customer gets a Loan facility against the pledge of the shares that he holds

Eligibility Purpose:
1. Investment in capital market 2. Personal needs and contingencies

Collateral:
1. All shares to be in dematerialized form 2. Only fully paid up shares to be accepted

Tenure

12 months (Renewable on term expiry)

Loan

Overdraft

Application Categories:

Individual Residents (Non Residents, Hindu undivided families, companies, partnerships, Sole Proprietorship firms are specially excluded)

Exposure: 1. Minimum exposure 2. Maximum exposure 1 Lakhs (Per individual) 20 Lakhs (Per individual)

3. Maximum exposure to group 3Cr.(Group comprises of family members) LENDING IS AVAILABLE TO ONLY INDIVIDUALS Criteria for shares: Age limit : 18 75 years Maximum exposure per individual 20 lakhs Minimum no of scripts : 2 Drawing power : 50% of market value Lending possible against an approved list. Shares must be demat form Single scrip lending is possible against an approved list Pledging is possible from demat accounts held with non ICICI Bank also. On line sale of pledge shares

2. Documentation: Application form in Bank format Photographs 1. 2. Borrower 2

Guarantor 1

Residence proof ID Proof

{As per the KYC guidelines for opening current accounts}

Pledge Form in NSDL format Owners of Collateral Borrower and guaranty All owners to be guarantors

Charges Interest is to be deposited in the OD account at the end of each month. Interest is calculated on annual basis for the number of days the money is used. Stamp charges and notarization charges are paid by the customer in actual. Processing Fee of Rs.500/- debited to the current account at the time of setting limit

[Link] against Mutual Funds: Definition:

This product involves giving a Loan facility against the security of units of mutual fund The units can be in Physical or dematerialized form The units will be from an approved list of funds.

Product Norms: Most of the norms for MF remain the same as in the case of shares. The norms that are different from the standard product are listed below: Maximum exposure per Individual 1. Units in Demat form 2. Units in Physical Form Maximum exposure per Group Group consists of family members Documentation Norms : Lien marking letter from customer addressed to MF for making lien. : Rs 20 lakhs : Rs 10 Lakhs : Rs 80 Lakhs

4. Loan Against GOI Relief Bonds: This product involves giving Loan facility against the security of RBI relief bonds of the following series 1999 2001 2002 9% Bonds 8.5% Bonds 8% Bonds

 Bonds may be Cumulative or Non Cumulative

I.

Product Norms: 1. Maximum exposure per individual 2. Maximum exposure per group : : NA 5 cr.

II.

Collateral: RBI relief bonds.

Bonds could be in form of book debits, bond ledger account or promises or notes. 1. In case the bonds are in book debits and bond ledger account, bonds need to be transferred 2. In case the promissory notes, notes are to be endorsed in favour of ICICI Bank.

Application categories: 1. Individuals 2. Hindu Undivided Families (HUF) 3. Companies 4. Partnership Firms 5. Non- Resident Individuals Owner of Collateral: I. Borrowers and Guarantors II. Owner to be individual / HUF Additional Norms: Bonds issued in the form of Promissory notes, borrower to be the original buyer of the bonds. Signature of the buyer to be verified from the banker.

 Documentation: I. II. III. Original certificate of Holding. Original certificate of Instrument. Transfer forms as required by RBI duly signed by the customer.

5. Loan Against Insurance Policies: This product involves giving a Loan facility against the security of insurance policies.

Product Norms: All norms applicable for the shares will continue to apply. Only norms which are different are as under. 1. Minimum documentation Amount 2. Maximum exposure per customer 3. Maximum exposure per group : 7 Cr : Rs 50,000/: 5 Cr the

Insurance Policy issued by LIC, ICICI Prudential is acceptable. Policy to be absolutely assigned in our favour Policy to be eligible for surrender valve Policy to be in force as on date Policy to be the original copy and not the duplicate Policy to be unencumbered Policy to have a maturity date <= 10 years Policy to be issued from a branch where LAS is operational.

 Application Categories: Individuals Only 1. Companies 2. Partnership firms 3. Sole Proprietor ship 4. Hindu Undivided Families ARE SPECIFICALLY EXCLUDED Owners of Collateral: Borrowers or co- borrowers or Guarantors Proposer and life assured to be the same individual Policy holder not to be minor/ NRI Policy Loan : Single premium policies only : 80% of surrender value

Standard Valuation : Surrender value ICICI Prudential Life insurance Policies: Premier life AND Super Maximum exposure : 20 L Maximise/Balancer : 20 L Loan to Value : 50% Protector / Preserver Maximise / Balancer : 50% Protector / Preserver

Selection Criteria for Policies: Policy to be either a single premium policy or a multiple premium policy where all the premiums have been paid. Policy should entitle the applicant to the sum assured as maturity.

 Policy to be an endowment policy. Policy not is a whole life, money back or annuity solution. Policy to permit surrender/ premature withdrawal. Original Policy with assignment endorsed on the back Covering letter for insurance company assigning policy in favour of ICICI Bank. In case of life link policies and premier life policies undertaking to be given by customer that the switching rights will lie with the bank till the policy and the loan remains with the bank.

6. Loan Against ICICI Bank Safety Bonds: All norms applicable for lending against shares will continue. The norms that are different are mentioned below. Product Norms 1. Minimum documentation amount: Rs 50,000/2. Maximum exposure 3. Maximum exposure per group : 10lakhs (Physical) : MA20 laths ( Demat)

Collateral 1. Bonds could be in Physical or in Demat form 2. Bonds issued by ICICI Bank to be accepted. 3. Application Categories Individuals / NRIs 4. Owner of Collateral Borrower and Guarantor 5. Loan to Value As per Grid 6. Where the Applicant/ Guarantor is an NRI

Remittance: Loan amount not to be remitted outside India.

 Eligible Borrowers: Loan cant be given to one NRI based on the guarantee of the bond held by another NRI. However loan can be given to a resident based on the guarantee of bonds held by an NRI.

Documentation 1. Original Bond Certificate. 2. Certificate of Holdings 3. Lien Making Letter. 4. Transfer deed 5. Payment instruction letter from customer to credit interest and maturity proceeds into his loan account with ICICI Bank.

7. Loan Against UTI Bonds: This product involves giving a Loan facility against the security of 6.75% tax free US 64 bonds

Bond Details: Date of Issue : 1st June 2003.

Date of Maturity: 1st June 2008

RIO and 1st December

: 6.75% payable half-yearly on 1st June

There norms will also apply to other Govt. guaranteed Bonds issued by UTI Product Norms: Only norms that are different are mentioned here. All other standard norms will continue to apply. Maximum exposure Maximum exposure per individual Maximum exposure per group : NA : NA : NA

Collateral: 1. 2. US 64 Tax free bonds 6.60% ARS Tax free bonds

-Bonds could be in Physical or Demat form: 1. Physical Bonds : Physical bonds to be transferred in favour of ICICI Bank 2. Demat Bonds : Demat bonds to be either pledged or transferred in favour of ICICI Bank.

Application Categories: Individuals, HUF, Companies, Partnerships, NRI Loan to Value:

1. 2.

As per the grid for bonds in Physical Form or demat bonds which get transferred in favour of ICICI Bank Ltd. In case of demat bonds LTV to be restricted to 80% of face value.

Original bond certificate in case of Physical form Statements of holding to be collected where the bonds are in demat form. Letter of authority as per the specified format of UTI Letter for advance against security of units as per the UTI format. Transfer form duly signed by the applicant in case of physical bonds

[Link] against National Saving Certificates / Kisan Vikas Pattra: This product involves lending against NSCs /KVPs Product Norms: All the norms remain the same. Norms that are different are listed below. Minimum Documentation Amount Maximum limit per individual Maximum exposure per group : NA : 50,000/: NA

Collateral: NSC / KVP Certificates to be demat form Certificates to be pledged in favour of ICICI Bank

Application Categories: Individuals / HUF / Companies / Partnerships Owners of collateral: All owners to come as borrowers or guarantors. Loan to value Documentation 1. Residence cum Identity proof (Any one) Passport copy (with current address) Letter from existing bank in standard format (letter should contain name, address and signature) : As per grid.

2. Residence proof (Any one, if 1. is not present) Latest electricity bill Latest telephone bill Copy of LIC policy or latest LIC premium receipt NSC (copy) Any latest credit card statement Letter from employer giving current residential statement

[Link] proof (Any one, if 1 is not present) Driving license Voters ID card Employee ID card

Salary slip Income/Wealth tax assessment orders

1. Basic rule: Pan Card copy is a must (if he does not have a Pan No., Form No. 60 is to be filled.)

2. Signature verification also required. Sanctioning Your loan will be sanctioned on completion of all the documents. You will be asked to fill the loan agreement and complete the account Opening formalities. You will be able to enjoy all the benefits of a current account such as a A personalized cheque book ATM card Mobile banking facility Phone banking facility

Disbursement Disbursement will be by way of a credit limit set on your current account. Service Tax and other Government taxes, levies, etc. applicable as per the prevailing rates will be charged in addition to these charges. Application Process The forms are available at our Branches. You can fill the form and hand it over at any ICICI Bank branch.

Loan approval Procedure of ICICI Bank There are three ways of getting the information of loans scheme and their procedure. The customer calls to ICICI Bank. The customer visits to ICICI Bank. The ICICI Bank Executives call to customer for their leads. The customer should ask to the Bank executives about our product as per his requirement. The bank executive tells the customer full information of the finance as per the customer profile. The executive gives the information about the rate of interest, tenor of the loan amount and the required documents for application of the loan. The documents required for the loan are as under: The application form The agreement The repayment schedule (PDC, ECS, AD) The identity proof, address proof & bank statement for customer. The next step is to fill up the application form and the customers are to sign in all places along with the agreement and the executive collects the required documents from the customer and also Collects the cheques from the customers. The sale executive fully checks that all documents are fully filled up and required documents should be attached to the application forms. After the completion of this task the sale department gives the complete file to LAS department (Loan Against Security) getting credit approval of loan of the customer. There after the customer (First investigation) for the purpose of checking the customer given information are true or not then after the LAS team calculating the credit leading of the customer and preparing the disbursement amount of the customer after the deduction of the administration and procedure charges form the loan. The customers credit limit is set then the LAS department forwards the complete fill to the OPERATIONS department.

The Operations department checks all the (Know your customer) include identity proof, complete address proof and agreement, repayment the schedule and if any query found in the fill then the files are returned to the LAS Department to clear the query and gives to operations department. If the given file are fully correct then the operations executive takes the entry in the system and makes the payment of the proposal there after. The complete fill with the given cheques send to Pune. The payment of the proposal in the form of cheques gives to the LAS Department and the LAS Department forwards the limit to sale team and the sale team gives the payment to the customer in the given Overdraft a/c.

Chapter 3

Haypothisys

Hypothesis of the Project Hypothesis is usually considered as the principle instruction in research. Its main function is to suggest new experiment and observation. In fact, many experiments are carried out with the deliberate object of testing hypothesis. Hypothesis means a mere assumption or some supposition to be proved or [Link],a hypothesis may be defined as a proposition set forth as an explanation for the occurrence of some specified group of phenomena either asserted merely as a provisional conjecture to guide some investigation. A research hypothesis is a predictive statement, capable of being tested by scientific methods, that relates and independent variables to some dependent variables.

1. The Researcher assumes that Loans given against security, the repayment is 100%. 2. The Researcher assumes that the loan procedure in this bank increases the number of loans taken by the customer. 3. The Researcher assumes that a financial position is strong due to loan against security. 4. The Researcher assumes that Customers are fully informed of their rights to alternative remedy if they are not fully satisfied with the response of the bank to their complaint. 5. The Researcher assumes that all customers are treated fairly at all times.

1. Development of working hypotheses: Working hypothesis is tentative assumption made in order to Out and test its logical or empirical consequences. As such manner in which research hypotheses are developed is particularly important since they provide the focal point for research. Hypothesis should be very specific and limited to the piece of research in hand because it has to be tested. It sharpens his thinking and focuses attention on the more important facets of the problem. It also indicates the type of data required and the type of methods of data analysis to be used. 2. Hypothesis-testing: After analyzing the data as stated above, the researcher is in a position to test the hypotheses. Various tests, such as Chi square test, t-test, F-test, have been developed by the statisticians for the purpose. The hypothesis may be tested through the use of one or more of such test, depending upon the nature and object of the research inquiry. Hypothesis-testing will result in either accepting the hypothesis or in rejecting it.

Chapter 4

Research methodology

Research Methodology
MEANING OF RESEARCH Research in common sense refer to search for knowledge research for is scientific & and systematic search for particular information on a specific topic in fact research is on art of scientific investigation. Definition 1. Careful investigation or inquiry especially through search for new facts in any According to Advanced Learners Dictionary, a branch of knowledge. 2. According to Clifford Woody, Research comprises defining and redefining problems, formulating hypothesis or suggested solution; collecting, organizing and evaluating data; making deductions and reaching conclusions; and at last carefully testing the conclusions to determine whether they fit the formulating hypothesis. Types of research : 1) Descriptive vs. Analytical 2) Quantitative vs. Qualitative 3) Conceptual vs. Empirical 4) Some Other Types of Research 1. Descriptive vs. Analytical Descriptive research includes surveys and fact-finding enquires of different kinds. The major purpose of descriptive research is description of the state of affairs and at present. An analytical research on the other hand, the researcher has to use facts or information already an analysis these to make a critical evolution of the material. 2. Quantitative vs. Qualitative Quantitative research is based on the measurement of quantity or amount. It is applicable to phenomena that can be expressed in terms of quantity. Qualitative research, on the other hand, is concerned with qualitative phenomenon. 3. Conceptual vs. Empirical

Conceptual research is that related to some abstract idea(s) or theory. It is generally used by philosophers and thinkers to develop new concepts. On the other hand empirical research relies on experience or observation alone.

4. Some Other Types of Research a) b) c) d) e) One-time research or long term research Field-setting research or laboratory research Clinical or Diagnostic research Historical research Conclusion-oriented research

STEPS in research methodology: Research methodology is away to systematically solve the research problems. It includes various steps that are generally adopted by the researcher at the time doing any research following importance steps are involved

Identification of problem Source of data

Data collection

Sample planning, sample size, sample universe

Data interpretation and analysis

To Finding and observation

Conclusion

Recommendation is suggestion

RESEARCH PROCESS: Following are the steps which are guideline regarding the research process:[Link] the research problem: There are two types of research problems- For e.g.:- those which relate to states of nature and those which relate to relationships between variables. The formulation of a general topic into a specific research problem, thus, constitutes the first step in a scientific enquiry; essentially two steps are involved in formulating the research problem- Understanding the research problem thoroughly and rephrasing the same into meaningful terms from an analytical point of view.

2. Extensive literature survey: Once the problem is formulated, a brief summary of it should be written down. It is compulsory for a research worker writing a thesis for a ph. D. degree to write a synopsis of the topic & submit it to the Research Board for approval. For this purpose, the abstracting and indexing journals, conference proceedings,

government reports, books etc., must be tapped depending on the nature of the problem. A good library will be a great help to the researcher at this stage. [Link] the research design: The research problem having been formulated in clear cut terms, the researcher will be required to prepare a research design, i.e., he will have to state the conceptual structure within which research would be conducted. The preparation of such a design facilitation of relevant evidence with minimal expenditure of efforts, time and money. .Determining sample design: The researcher must decide the way of selecting a sample or what is popularly known as the sample design. In other words, a sample is a definite plan determined before any data are actually collected for obtaining a sample from a given population. Probability samples are those based on simple random sampling, systematic sampling, stratified sampling, cluster/areas sampling whereas non-probability samples are those based on convenience sampling, judgment sampling and quota sampling techniques.

Chapter 5

Data collection

 Collection of Data: There are two type of collecting data: Primary data Secondary data

1. Primary Data:The primary data are those which are collected afresh and for the first time, and thus happen to be original in character.

2. Secondary Data:The secondary data on other hand are those which have already been collected by someone else and which have already been passed through the statistical process.

Some important points of collecting data 1. Collecting the data: There are several ways of collecting the appropriate data which differ considerably in context of money costs, time and other resources at the disposal of the researcher. Primary data can be V collected either through experiment or through survey. But in the case of a survey, data can be collected by any one or more of the following ways: By observation Through personal interview Through telephone interview

By mailing of questionnaires Through schedules.

2. Execution of the project: Execution of the project is very important steps in the research process. If the execution of the project proceeds on correct lines, the data to be collected would be adequate and dependable. The researcher should see that the project is executed in a systematic manner and time. If the survey is to be conducted by a means of structured questionnaires, data can be readily machine-processed. If some of the respondents do not cooperate, some suitable methods should be designed to tackle this problem. [Link] of data: After the data have been collected, the researcher turns to the task of analyzing them. The analysis of data requires a number of closely related operations such as establishment of categories, the application of these Categories to raw data through coding, tabulation and then drawing statistical inferences. Thus, researcher should classify the raw data into some purposeful and usable categories. Editing is the procedure that improves the quality of the data for coding. With coding the stage is ready for tabulation. Tabulation is a part of technical procedure wherein the classified data are put in the form of tables. [Link] and interpretation: If a hypothesis is tested and upheld several time, it may be possible for the researcher to arrive at a generalization, i.e., to build a theory. If the researcher had no hypothesis to start with, he might seek to explain his finding on the basis of some theory. It is known as interpretation. 5. Preparation of the report or the thesis: Finally, the researcher has to prepare the report of what has been done by him. Writing of report must be done with great care keeping in view the following:The layout of the report should be as follow:-

 The preliminary pages. The main text. The end Matter

I. a. b. c. d. e.

METHODS OF COLLECTING PRIMARY DATA Observation method Interview method Through Questionnaires Through schedules Other method which include the following i. Warranty cards ii. Distributor or store audits iii. Pantry audits iv. Consumer panels v. Use of mechanical devices vi. Projective techniques vii. Depth interviews viii. Content- analysis

II.

METHODS OFCOLLECTION OF SECONDARY DATA:

Secondary data may either be published data or unpublished data usually published data are available ina. Various publications of the central, state are local governments. 1. Various publications of foreign governments or of international bodies. Technical and trade journals. b. Books, magazines and newspapers c. Reports and publications of various associations d. Connected with business and various associations

1. Reports prepared by research scholars, universities, economists, etc. in different fields. 2. Public records & statistics, historical documents and other sources of published information. The sources of unpublished data are many they may found in the diaries, letters, unpublished biographies and autobiographies; and through private individuals and organizations.

III. FEATURES OF SECONDARY DATA 1) Reliability of data: There reliability can be tested by finding out such things about the said data:a. Who collected the data? b. What were the sources of data? c. Were they collected by using proper methods, d. At what time were they collected? e. Was there any bias of the compiler? f. What level of accuracy was desired? Was it achieved? 2) Suitability of data: The data that are suitable for one enquiry may not necessarily be found suitable in another enquiry. In this context, the researcher must very carefully scrutinize the definition of various terms and units of collection used at time of collecting the data from the primary source originally.

3) Adequacy of data: If the level of accuracy achieved in data is found inadequate for the purpose of the present enquiry, they will be considered as inadequate and should not be used by the researcher. In this project a combination of primary and secondary data is used.

 Secondary data was collected from many books, magazines, project report and websites. Primary data was collected from employees working at ICICI SECURITIES LIMITED through informal interview.
Data Sources

Primary Source

Secondary Source

Observation Interview

Private Document

Public Document

Life history Diaries Annual Reports

Journals Magazines

Research done on Loan against Security Data Collected I. Internet Banking: The internet banking portal of our bank, enables customers to operate their overdraft accounts all across India, removing the restrictions imposed by the geography and time. Its a platform that enables the customers to carry out their banking activities from their desktop, aided by the power and convenience of the internet.

Availing the internet banking services, you can avail the following facility online: Selling & purchase of shares.

Online money transfer. Purchase of Insurances. Demand draft requests. Online safety instructions & much more.

II.

Service Charges:

Interest is charged only on the amount drawn and for the period for which it is utilized. Interest is calculated on a daily basis and debited to your current account on the last day of every month. Stamp duty varies from state to state.

Description of Charges Loan Processing charge / Renewal charge Pre-payment charge Solvency certificate Penal interest on default Charge for changing from fixed rate of interest to floating rate of interest Charges for changing from floating rate of interest to fixed rate of interest Cheque Swap charge Document Retrieval charge

Loans Against Shares Rs. 2,000 on account opening and Rs.1, 500 p.a. on renewal at the end of every year. Nil N.A. 2% per month N.A.

N.A. N.A. N.A.

Cheque bounce charge Charges for Interim Valuation Report (IVR)

Rs. 250 Rs 50/- per IVR

Service Tax and other Government taxes, levies, etc. applicable as per the prevailing rates will be charged in addition to these charges.

Chapter 6

Objectives

Objectives

1. To find out the number of amount loan given by the bank.

2. To find out the different kinds of security against which loan is given.

3. To find out the financial position/status of this bank.

4. To find out the customer review towards ICICI bank.

Chapter 7

Data interpretations & analysis

There is a systematic study of annual report of last four years that is of 2006, 2007, 2008, & [Link] is as follows:

FINANCIAL STATEMENTS FOR ICICI BANK LTD. (411168)

Revenues

102,819.4

173,612.5

259,581.3

279,023.7

Other Revenues

-8,484.6

-22,773.8

-30,177.5

-45,116.9

TOTAL REVENUES 136,655.8

214,106.9

312,683.6

331,541.4

Cost of Goods Sold 3,329.7

4,494.2

6,287.7

6,832.0

133,326.1 GROSS PROFIT

209,612.7

306,395.9

324,709.4

Selling General & Admin Expenses, Total

90,097.7

151,126.8

231,464.2

243,180.2

Other Operating

12,270.3

24,541.2

32,712.2

31,875.7

Expenses

OTHER 102,367.9 OPERATING EXPENSES, TOTAL

175,668.0

264,176.4

275,055.9

OPERATING INCOME

30,958.2

33,944.7

42,219.5

49,653.5

EBT, EXCLUDING UNUSUAL ITEMS

30,958.2

33,944.7

42,219.5

49,653.5

EBT, INCLUDING UNUSUAL ITEMS

30,958.2

33,944.7

42,219.5

49,653.5

Income Tax Expense

6,967.9

7,610.7

11,066.8

15,859.3

Minority Interest in 210.7 Earnings

1,272.3

2,829.7

1,975.3

Earnings from Continuing Operations

24,200.9

27,606.3

33,982.3

35,769.5

NET INCOME

24,200.9

27,606.3

33,982.3

35,769.5

NET INCOME TO COMMON 24,200.9 INCLUDING EXTRA ITEMS

27,606.3

33,982.3

35,769.5

NET INCOME TO COMMON EXCLUDING EXTRA ITEMS

24,200.9

27,606.3

33,982.3

35,769.5

FINANCIAL STATEMENTS FOR ICICI BANK LTD. (411168)

ICICI Bank Ltd. uses little or no debt in its capital structure and may have less financial risk than the industry aggregate. ANNUAL BALANCE SHEET
Currency in Millions of Indian Rupees As of: Apr 02 2006 Reclassified Mar 31 2007 Reclassified Mar 31 2008 Reclassified Mar 31 2009 Reclassified 4-Year Trend

Assets

Cash and Equivalents

105,291.5

230,483.6

187,933.2

203,802.0

Short-Term Investments

--

--

28,665.4

27,197.1

TOTAL CASH AND 105,291.5 SHORT TERM INVESTMENTS

230,483.6

216,598.6

230,999.2

Other Receivables 3,578.9

4,852.3

10,212.0

7,865.0

TOTAL RECEIVABLES

3,578.9

4,852.3

10,212.0

7,865.0

Inventory

3,627.9

3,536.6

3,658.5

3,089.2

Restricted Cash

77,259.5

166,407.7

265,353.6

146,811.8

Other Current Assets

22,887.6

69,980.4

82,289.0

88,461.9

TOTAL CURRENT 212,645.4 ASSETS

475,260.6

578,111.8

477,227.0

Gross Property Plant and Equipment

62,844.5

69,541.9

79,376.0

85,663.3

Accumulated Depreciation

-21,415.8

-26,140.4

-32,592.5

-40,688.7

NET PROPERTY PLANT AND EQUIPMENT

41,428.7

43,401.5

46,783.5

44,974.6

Goodwill

624.0

624.0

630.5

1,692.9

Long-Term Investments

769,350.4

1,077,260.6

1,352,016.9

1,194,930.5

Loans Receivable, 1,562,603.2 Long Term

2,113,994.4

2,514,016.7

2,661,304.7

Deferred Tax 2,472.0 Assets, Long Term

7,659.1

17,280.5

25,184.0

Other Long-Term 183,172.0 Assets

225,147.0

347,326.0

421,596.0

TOTAL ASSETS

2,772,295.6

3,943,347.2

4,856,165.9

4,826,909.7

LIABILITIES & EQUITY

Accounts Payable 1,799,298.4

2,572,954.2

2,867,110.5

2,741,986.9

Accrued Expenses 14,563.0

21,167.8

26,780.4

30,210.9

Short-Term

497.0

4,995.5

20,630.9

15,810.0

Borrowings

Current Income Taxes Payable

1,134.3

1,591.8

1,626.4

1,596.0

Other Current Liabilities, Total

7,675.0

51,513.2

41,531.7

30,961.8

TOTAL CURRENT 1,823,167.7 LIABILITIES

2,652,222.4

2,957,679.9

2,820,565.7

Long-Term Debt

554,964.2

821,657.1

1,046,574.4

1,114,659.9

Minority Interest

2,749.4

5,095.6

7,311.9

9,105.1

Deferred Tax Liability NonCurrent

4.1

--

--

--

Other Non-Current 165,492.3 Liabilities

221,221.7

393,877.4

411,303.6

TOTAL LIABILITIES

2,546,377.8

3,700,196.8

4,405,443.6

4,355,634.3

TOTAL PREFERRED EQUITY

3,500.0

3,500.0

3,500.0

3,500.0

Common Stock

8,898.3

8,993.4

11,126.0

11,132.1

Additional Paid in 118,325.1 Capital

120,285.4

312,650.0

313,166.0

Retained Earnings 71,947.2

99,117.5

116,440.5

121,263.3

Comprehensive 23,247.2 Income and Other

11,254.1

7,005.7

22,213.9

TOTAL COMMON

222,417.8

239,650.4

447,222.3

467,775.3

EQUITY

TOTAL EQUITY

225,917.8

243,150.4

450,722.3

471,275.3

TOTAL LIABILITIES AND 2,772,295.6 EQUITY

3,943,347.2

4,856,165.9

4,826,909.7

 DATA INTERPRETATION

Graph Showing Percentage of Loan Given Against Securities of ICICI Bank In The Year 2009
Securities

L o a n

P e r c e n t a g e Shares

3 0 %

Mutual Funds

1 1 %

GOI Relief Bonds Insurance Policies

8 %

1 4 %

ICICI Safety Bonds

1 6 %

UTI Bonds

1 2 %

9 % There is a systematic study of annual report of last four years that is of 2006, 2007, 2008, & [Link] is as follows:

FINANCIAL STATEMENTS FOR ICICI BANK LTD. (411168) Year over year, ICICI Bank Ltd. has been able to grow revenues from 259.6B to 279.0B. Most impressively, the company has been able to reduce the percentage of sales devoted to selling, general and administrative costs from 89.17% to 87.15%. This was a driver that led to a bottom line growth from 34.0B to 35.8B. ANNAUAL INCOME STATEMENT Currenc As Apr 02 Mar 31 y in of: 2006 2007 Millions Reclassified Reclassified of Indian Rupees Revenues Other Revenues 102,819.4 173,612.5 Mar 31 2008 Reclassified Mar 31 2009 Reclassified 4-Year Trend

259,581.3

279,023.7

-8,484.6

-22,773.8

-30,177.5

-45,116.9

TOTAL 136,655.8 REVENUE

214,106.9

312,683.6

331,541.4

S Cost of 3,329.7 Goods Sold

4,494.2

6,287.7

6,832.0

133,326.1 GROSS PROFIT Selling General & 90,097.7 Admin Expenses, Total Other Operating 12,270.3 Expenses OTHER OPERATI 102,367.9 NG EXPENSE S, TOTAL OPERATI 30,958.2 NG INCOME EBT, EXCLUDI 30,958.2 NG UNUSUAL

209,612.7

306,395.9

324,709.4

151,126.8

231,464.2

243,180.2

24,541.2

32,712.2

31,875.7

175,668.0

264,176.4

275,055.9

33,944.7

42,219.5

49,653.5

33,944.7

42,219.5

49,653.5

ITEMS

EBT, INCLUDIN 30,958.2 G UNUSUAL ITEMS Income Tax 6,967.9 Expense Minority Interest in 210.7 Earnings Earnings from 24,200.9 Continuing Operations NET 24,200.9 INCOME NET INCOME TO COMMON 24,200.9 INCLUDIN G EXTRA ITEMS NET INCOME 24,200.9 TO COMMON

33,944.7

42,219.5

49,653.5

7,610.7

11,066.8

15,859.3

1,272.3

2,829.7

1,975.3

27,606.3

33,982.3

35,769.5

27,606.3

33,982.3

35,769.5

27,606.3

33,982.3

35,769.5

27,606.3

33,982.3

35,769.5

EXCLUDI NG EXTRA ITEMS

FINANCIAL STATEMENTS FOR ICICI BANK LTD. (411168)

ICICI Bank Ltd. uses little or no debt in its capital structure and may have less financial risk than the industry aggregate. ANNUAL BALANCE SHEET Currency As Apr 02 Mar 31 in of: 2006 2007 Millions Reclassified Reclassified of Indian Rupees Assets Cash and Equivalents Mar 31 2008 Reclassified Mar 31 2009 Reclassified 4Year Tren d

105,291.5

230,483.6

187,933.2

203,802.0

Short-Term Investments

--

--

28,665.4

27,197.1

TOTAL CASH AND SHORT 105,291.5 TERM INVESTMEN TS Other Receivables

230,483.6

216,598.6

230,999.2

3,578.9

4,852.3

10,212.0

7,865.0

TOTAL RECEIVABL 3,578.9 ES Inventory Restricted Cash Other Current Assets TOTAL CURRENT ASSETS Gross Property Plant and Equipment 3,627.9

4,852.3

10,212.0

7,865.0

3,536.6

3,658.5

3,089.2

77,259.5

166,407.7

265,353.6

146,811.8

22,887.6

69,980.4

82,289.0

88,461.9

212,645.4

475,260.6

578,111.8

477,227.0

62,844.5

69,541.9

79,376.0

85,663.3

Accumulated -21,415.8 Depreciation NET PROPERTY PLANT AND 41,428.7 EQUIPMEN T Goodwill Long-Term Investments Loans Receivable, Long Term 624.0

-26,140.4

-32,592.5

-40,688.7

43,401.5

46,783.5

44,974.6

624.0

630.5

1,692.9

769,350.4

1,077,260.6

1,352,016.9

1,194,930.5

1,562,603.2 2,113,994.4

2,514,016.7

2,661,304.7

Deferred Tax Assets, Long 2,472.0 Term Other Long183,172.0 Term Assets TOTAL ASSETS

7,659.1

17,280.5

25,184.0

225,147.0

347,326.0

421,596.0

2,772,295.6 3,943,347.2

4,856,165.9

4,826,909.7

LIABILITIE S & EQUITY

Accounts Payable Accrued Expenses Short-Term Borrowings

1,799,298.4 2,572,954.2

2,867,110.5

2,741,986.9

14,563.0

21,167.8

26,780.4

30,210.9

497.0

4,995.5

20,630.9

15,810.0

Current Income Taxes 1,134.3 Payable Other Current Liabilities, Total

1,591.8

1,626.4

1,596.0

7,675.0

51,513.2

41,531.7

30,961.8

TOTAL CURRENT 1,823,167.7 2,652,222.4 LIABILITIE S Long-Term Debt Minority Interest

2,957,679.9

2,820,565.7

554,964.2

821,657.1

1,046,574.4

1,114,659.9

2,749.4

5,095.6

7,311.9

9,105.1

Deferred Tax Liability Non- 4.1 Current 165,492.3

--

--

--

Other Non-

221,221.7

393,877.4

411,303.6

Current Liabilities TOTAL LIABILITIE 2,546,377.8 3,700,196.8 S TOTAL PREFERRED 3,500.0 EQUITY Common Stock Additional Paid in Capital Retained Earnings

4,405,443.6

4,355,634.3

3,500.0

3,500.0

3,500.0

8,898.3

8,993.4

11,126.0

11,132.1

118,325.1

120,285.4

312,650.0

313,166.0

71,947.2

99,117.5

116,440.5

121,263.3

Comprehensi ve Income 23,247.2 and Other TOTAL COMMON EQUITY TOTAL EQUITY

11,254.1

7,005.7

22,213.9

222,417.8

239,650.4

447,222.3

467,775.3

225,917.8

243,150.4

450,722.3

471,275.3

TOTAL 2,772,295.6 3,943,347.2 LIABILITIE S AND

4,856,165.9

4,826,909.7

EQUITY

DATA INTERPRETATION

Graph Showing Percentage of Loan Given Against Securities of ICICI Bank In The Year 2009

Securities

Loan Percentag e 30% 11% 8% 14% 16% 12% 9%

Shares Mutual Funds GOI Relief Bonds Insurance Policies ICICI Safety Bonds UTI Bonds NSC/KVP (Demands)

Loan Percentage
NSC/KVP(Demands) 9% UTI Bonds 12% Shares 30%

ICICI Safety Bonds 16% Mutual Funds 11%

Insurance Policies 14%

GOI Relief Bonds 8%

The above graph shows the information in the year 2009 Loan Given By ICICI Bank Against Securities . The Graph shows that the loan given against shares are 30%,loan against mutual funds are 11%,loan against GOI relief bonds are 8%, loan against insurance policies are 14%,loan against ICICI safety bonds are 16%,loan against UTI bonds are 12% and loan against national saving certificate/Kisan Vikas Pattra (NSC/KVP) are 9%. So it shows that the maximum loan given against shares I.e. 30%. The minimum percentage of loan given against GOI Relief bonds i.e. 8%. It shows that the maximum percentage of loan given by ICICI Bank is against shares.

DATA ANALYSIS

When I analyze the procedure of ICICI Bank, the following points should be noted which are as under: 1) 2) 3) 4) 5) 6) Easy Finance Scheme Easy Procedure Less Documentation Flexible Repayment Schedule Payment at Short Time Uniform Customer Service

1) Easy Finance Schemes: The ICICI Bank has easy finance scheme for LAS product.

2) Easy Procedure:As compared to other banks the ICICI Bank takes very short time for handling any matter relating with finance, the finance amount are available at very short time. 3) Less Documentation: The ICICI Bank sanctions the finance amount with very easy and at less documentation.

4) Flexible Repayment schedule: The ICICI Bank gives flexible repayment schedule facility

for easy payment of loan amount.

5) Payment at Short Time: The ICICI Bank employees work fast and their fast feedback gives fast payment to customer.

6) Uniform Customer Service: The ICICI Bank gives uniform customer service in all over India means the ICICI Bank use same interest rates and charges of finance amount thats happen customer gets and uniform customer service.

The above graph shows the information in the year 2009 Loan Given By ICICI Bank Against Securities . The Graph shows that the loan given against shares are 30%,loan against mutual funds are 11%,loan against GOI relief bonds are 8%, loan against insurance policies are 14%,loan against ICICI safety bonds are 16%,loan against UTI bonds are 12% and loan against national saving certificate/Kisan Vikas Pattra (NSC/KVP) are 9%. So it shows that the maximum loan given against shares I.e. 30%. The minimum percentage of loan given against GOI Relief bonds i.e. 8%. It shows that the maximum percentage of loan given by ICICI Bank is against shares. DATA ANALYSIS When I analyze the procedure of ICICI Bank, the following points should be noted which are as under: 1) Easy Finance Scheme

2) 3) 4) 5) 6)

Easy Procedure Less Documentation Flexible Repayment Schedule Payment at Short Time Uniform Customer Service

1) Easy Finance Schemes: The ICICI Bank has easy finance scheme for LAS product.

2) Easy Procedure:As compared to other banks the ICICI Bank takes very short time for handling any matter relating with finance, the finance amount are available at very short time. 3) Less Documentation: The ICICI Bank sanctions the finance amount with very easy and at less documentation. 4) Flexible Repayment schedule: The ICICI Bank gives flexible repayment schedule facility for easy payment of loan amount. 5) Payment at Short Time: The ICICI Bank employees work fast and their fast feedback gives fast payment to customer. 6) Uniform Customer Service: The ICICI Bank gives uniform customer service in all over India means the ICICI Bank use same interest rates and charges of finance amount thats happen customer gets and uniform customer service.

 COMPLETIVE SUMMARY The current outstanding of loan against securities is estimated at app Rs 5000 Cr of which Private sector and foreign banks account for approximately 55%. Main market players are: Bank ICICI BANK Market share 31%

HDFC BANK (hosing 27% development finance corporation) SCB (standard charted bank) 14%

ABN

13%

35 30 25 20 15 10 5 0 ICICI HDFC BANK BANK SCB ABN

Chapter 8

Questions

1. What are the loan tenure options? The initial tenure is for a year. At the end of the year, it will automatically be renewed for another year unless we receive intimation in writing from you not to do so. 2. What are the lending rates? How much shall I pay for this facility? ICICI Bank Loans Against Securities comes to you at attractive interest rates, which are based on the trends prevailing in the market at the time of the loan. You pay only when you use the money and for the number of days the money is used. The rates vary according to the product-variant.

3. How is the interest on my account calculated? In the overdraft account, interest will be charged only on the amount you draw and for the period that you draw. Interest will be charged on a daily basis, but will be debited to your account only once a month. 4. Do I have to pay any additional fee? Yes, there is a nominal processing fee. 5. How do I approach ICICI Bank for a Loan? You can approach us in any of the following ways Call us at our 24 hour Customer Care Centre (09890478000) You can apply online ([Link])

6. How much time will it take for my loan to be approved? It takes five business days for the approval and for the setting of the credit limit in your overdraft account. 7. Is a personal guarantor a must? No 8. What security/collateral do I have to provide?

No additional security/collateral need to be provided, apart from the securities against which the loan is granted.

9. How do I repay the loan? You can repay the loan by cash, cheque or demand draft. 10. Can I prepay my loan? Yes, Please note that there are no prepayment charges.

11. Do I need to open an account with ICICI Bank for availing of and/or servicing the loan? Yes, you need to open an ICICI Bank Overdraft Current Account in which the credit limit for you will be set. 12. What are the stages involved in taking a loan? The various stages involved are as follows: Signing of the loan agreement pledging of the securities in our favor. Opening the Current account once the Current account is opened, you can avail of the credit limit. 13. If I do not meet any of the criteria for the loan, can I still avail of a loan? Yes, you can still avail of a loan based on your profile, credit strengths, etc. Please feel free to contact us and we can advise looking at the merits of your case. 14. Where will my account be opened? At any branch specified by you. However, you can operate out of any of our branches under the Anywhere Banking facility. 15. How do I get to know my Credit Limits? You can call our 24 hour customer care centre (09890478000) to know the status of your account, details of the securities pledged, the amount obtained against different securities, details of shortfall (if any),etc.

16. Am I required to have a Demat Account with ICICI Bank? No, you can pledge your securities irrespective of whether you have a Demat Account with ICICI Bank or any other depository. 17. How do I pledge more Securities? How long does it take? You can submit your pledge forms at any of our branches. The limits will be reset within 48 - 72 hours of the receipt of the forms. 18. How often are the shares revalued? The shares are revalued every Friday or whenever there is a significant change in the market. 19. What about my Dividend and Bonus? The Dividend and Bonus on your shares will continue to accrue to you 20. I have shares that are in the approved list but they are in physical form. Can I get a loan against them? Yes, but you would have to first convert them into the dematerialized form. All you have to do is to get your shares dematerialized through a depository account with ICICI Bank/ any other bank.

Chapter 9

Conclusion

 Conclusion ICICI Bank is one of the leading banks in Nagpur who makes different type of finance. The main objective of ICICI Bank is to give easy finance to the general people for the fulfillment of their personal and business needs and dreams with an easy repayment & increase standard of living people. The ICICI bank provides the different types of loans to the people with low interest rate & less documentation. The ICICI Bank provides the loan much faster than the other banks and gives the (uniform customer services) to the people all over India. After all the study Financial Management of ICICI Bank and their various financial schemes it should be clear The ICICI Bank provides fast service to the customer Finance available as per customer portfolio Attractive finance scheme Low interest rate Uniform customer service all over India. It is observed that the ICICI Bank is leading bank who provides all types of finance and services to its customers at very short time and gives the value to the time and their needs. Therefore it is concluded that the Management system of ICICI Bank is very better & easy to the customer.

Chapter 10

Suggestion

Suggestions

1. All customers are treated fairly at all times. 2. Any complaints raised by customers are dealt with courtesy and on time. 3. Customers are fully informed of their rights to alternative remedy if they are not fully satisfied with the response of the Bank to their complaint. 4. All complaints will be treated efficiently and fairly. 5. The bank should work continuously towards providing quality Service to its customers. 6. The bank should always act in good faith and without prejudice to the interest of the customer. 7. The bank should also ensure that all employees concerned will be informed about the Complaint Handling Process and its subsequent updates.

Chapter 11 BLIOGRAPHY

Financial Management G. Sudarshan Reddy

Todays Management

Banking world

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