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Laura Smith has over 10 years of experience in customer service roles across training, retail, and hospitality. She is friendly, approachable, and excellent at building relationships. Laura is fluent in French and Italian. Her previous roles include administrator for a global training company, where she established new contracts and helped refurbish facilities, and gallery team member at a London art collection, where she informed visitors and communicated in multiple languages. Laura has qualifications in first aid, computer skills, and philosophy. She enjoys swimming and has participated in international conferences.

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Sundar Chithamallu
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83 views2 pages

Example CV 1

Laura Smith has over 10 years of experience in customer service roles across training, retail, and hospitality. She is friendly, approachable, and excellent at building relationships. Laura is fluent in French and Italian. Her previous roles include administrator for a global training company, where she established new contracts and helped refurbish facilities, and gallery team member at a London art collection, where she informed visitors and communicated in multiple languages. Laura has qualifications in first aid, computer skills, and philosophy. She enjoys swimming and has participated in international conferences.

Uploaded by

Sundar Chithamallu
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Laura Smith

Address: 48 Graveney Grove, Birmingham B26 3QJ Mobile Email : 07964545555 : [email protected]

LinkedIn: www.linkedin.com/in/laura_smith

PROFILE Customer focused with over 10 years experience in delivering excellent customer care in training, retail and hospitality environments. I consider myself to be an experienced professional who can be trusted and is ready to deal with difficult situations and solve the problems on time. I am friendly, approachable, pro-active, excellent in dealing with people at all levels and building good relationships, adapt easily to new environments. I speak French and Italian Fluently. SKILLS Team management Decision-making Strong Communication Customer Service Strong Organisational and Administrative Skills EXPERIENCE Administrator | Kimley Fraser Training Group Ltd | Brimingham July 2011 - May 2012
Responsible for the Facilities team of a Global Leader in Learning and people Development that welcomes around 80 people daily. Making sure the venue is ready. Act as a first point of contact and make sure visitors as well as trainers and senior staff are catered for according to their needs. Manage contracts, incoming invoices, room scheduling for courses and meetings. Worked to establish a new contract with a new catering company Worked to help the refurbishment of the building. Contacted contractor and established work time frame Ive translated contract documents for Rolls Royce Italy in order to establish a new working relationship with the company. Achievements: Im proud to have established good relations with people Ive worked with. Taking on new responsibilities has proved positive and I received letters of appreciation from people who have attended courses as well as trainers and senior members from the company.
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Gallery Team Member | The Wallace Collection | London October 2007 - December 2007
Point of contact for visitors of one of the finest Family Collection displaying paintings, furniture, Porcelain, arms & armor. Inform visitors about the Collection. During Events: Monitor the safe delivery of equipment and ensure the security of the Collection. Achievements: Got visitors interested in different aspects of the Collection. Communicated in their own language which created more interest and better personal relationship.

PROFESSIONAL QUALIFICATIONS ST JOHNS AMBULANCE | FIRST AID AT WORK BRITISH COMPUTER SOCIETY | EUROPEAN COMPUTER DRIVING LICENSE EDUCATION LIMOGES, FRANCE MARCH 1988 TO JUNE 1989 ENGLISH & SPANISH
LYCEE DARSONVAL, BRIVE LA GAILLARDE, FRANCE JUNE 1985 TO SEPTEMBER 1988 PHILOSOPHY BACCALAUREAT A1, 3 LANGUAGES

EXTRA-CURRICULAR ACTIVITIES Swimming : Achieved Gold, Silver and Bronze in Swimming ADDITIONAL INFORMATION
Participated in conference for the organisation at International level

REFERENCES References available on request.

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