SUMMER TRAINING PROJECT REPORT ON GRIEVANCE PROCEDURE

A case study of Parbati HE Project stage-II of NHPC at Nagwain, Distt.Mandi,Himachal Pradesh.

Submitted To: Shri Sanjay Kr.Singh (Officer HR) Parbati HE Project Stage-II

Submitted By: Rosy Thakur MBA 2nd sem. Roll no-94/08 C.A.S.E. Group of institutes

ACKNOWLEDGEMENT

I would like to thank Parbati HE Project, Stage II, NHPC Ltd. for providing me an opportunity for summer training. I am thankful to all the members working here for creating a friendly atmosphere throughout my training period. I wish to express my thanks to Mr. Sion Tirkey, Chief (HR) for allowing me to do the training. My sincere gratitude to Mr. Anurag Bhardwaj, Manager (HR) for his constant support and words of appreciation during training. Especially I am thankful to Mr. Sanjay Kumar Singh, Officer(HR) who guided me a lot throughout the training and also helped in timely completion of this project. I am also grateful to my Parents and God for providing me constant inspiration during my training and in preparing the project report.

Rosy Thakur

TABLE OF CONTENTS

S.NO.
I. a. b. c. d. e. f. g. h. i. j. k. II. a. b. c. d. e. III.

TOPIC
COMPANY PROFILE Historical evolution Profile of NHPC Objectives Mission Vision Partners in progress Joint ventures R&D activities Looking ahead-Plan X & XI New initiatives & assignments Awards ORGANISATIONAL STRUCTURE Board of directors Organizational structure of NHPC Organizational structure of Parbati-II Channel of information sharing Communication network

PAGE NO.

KEY OPERATIONAL PROCESS a. Phases of process b. A report on Parbati hydroelectric project SWOT ANALYSIS GRIEVANCE HANDLING IN NHPC a) Grievance Handling-Preface b) Grievance Policy and Procedure ANNEXURES SUGGESTIONS AND RECOMMENDATIONS CONCLUSION REFERENCES I. II.

IV. V.

VI. VII. VIII. IX.

1. COMPANY PROFILE

LOCATION MAP OF THE HYDRO POWER PROJECTS OF NHPC

I.COMPANY PROFILE a. HISTORICAL EVOLUTION

NHPC Limited (Formerly known as National Hydroelectric Power Corporation Ltd.), A Govt. of India Enterprise, was incorporated in the year 1975 with an authorised capital of Rs. 2000 million and with an objective to plan, promote and organise an integrated and efficient development of hydroelectric power in all aspects. Later on NHPC expanded its objects to include other sources of energy like Geothermal, Tidal, Wind etc. At present, NHPC is a schedule 'A' Enterprise of the Govt. of India with an authorised share capital of Rs. 1,50,000 Million . With an investment base of over Rs. 3,17,000 Million Approx. , NHPC is among the TOP TEN companies in the country in terms of investment. Initially, on incorporation, NHPC took over the execution of 345 MW Salal Stage-I Hydro-electric Project in Jammu and Kashmir, 180 MW Bairasiul Hydro-electric Project in Himachal Pradesh and 150 MW Loktak Hydro-electric Project Projects in Manipur from Central Hydroelectric Project Construction and Control Board. Since then, it has executed 13 projects with an installed capacity of 5175 MW on ownership basis including projects taken up in joint venture. NHPC has also executed 5 projects with an installed capacity of 89.35 MW on turnkey basis. Two of these projects have been commissioned in neighboring countries i.e. Nepal and Bhutan. Presently NHPC is engaged in the construction of 11 projects aggregating to a total installed capacity of 4622 MW including 520 MW under implementation by NHDC. NHPC has added 1970 MW during the 10th Plan period and planned to add 5322 MW during 11th Plan period. 10 projects of 6871 MW are awaiting clearances/Govt. approval for their implementation. Detailed Projects report are being prepared for 9 projects of 7255 MW. Since its inception in 1975, NHPC has grown to become one of the largest organization in the field of hydro power development in the country. With its present capabilities, NHPC can undertake all activities from concept to commissioning of Hydroelectric Projects

GENERATION

GENER ATION 2007-08 2006-07 2005-06 2004-05 Y EAR 2003-04 2002-03 2001-02 2000-01 1999-00 1998-99 0 5000 14813.2 13048.7 12567.2 11286.4 11045.5 9862.7 8912.3 8774 8690.7 9917.3 10000 15000 20000

GENER ATION IN MUs

During the financial year 2007-2008 ,NHPC Power Stations achieved the highest ever generation of 14813.16 MU.

SALES AND PROFIT

NET S AL ES V /S PR OF IT R UPEES IN CR OR ES 2500 2000 1500 1276.09 1000 621.38 500 0 2003-04 2004-05 2005-06 Y EAR During the period 2007-2008 , NHPC had a sales turnover of 23010 Million with a Net Profit of Rs. 1004.09 Million. 2006-07 2007-08 1449.98 684.58 1614.11 742.75 1754.12 924.8 1004.09 PROFIT NET S ALES 2243.73

b. PROFILE OF NHPC
Authorised Capital Value of Assets Paid Up Capital Projects Completed Projects Under Construction Projects Awaiting Clearances Projects Under Survey and Investigation Stage Joint Venture Projects Projects on Turnkey Basis In 2007-2008 Energy Generated (Including Deemed Generation) Capacity Index Sales Turnover Net Profit Performance Rating In 2006-2007 Energy Generated (Including Deemed Generation) Capacity Index Sales Turnover Net Profit Performance Rating In 2005-2006 Energy Generated (Including Deemed 12567.15 MU 13048.76 MU 94.11% 19630 Million 9248 Million "Very Good" 14813.16 MU 96.13% 23010 Million Rs. 10040.9 Million "Execellent" Rs. 1,50,000 Million Rs. 3,17,000 Million Approx. Rs. 111,820 Million 31.03.2009 13 Nos. (5175 MW) 11 Nos. (4622 MW) 10 Nos. (6871 MW) 9 Nos. (7255 MW) 6 Nos. (3706 MW) 5 Nos. (89.35 MW)

Generation) Capacity Index Sales Turnover Net Profit Performance Rating In 2004-2005 Energy Generated (Including Deemed Generation) Capacity Index Net Profit Performance Rating 11286.43 MU 95.28 % 6845.8 Million "Excellent" 98.16% 17140 Million 7427 Million "Excellent"

a.

OBJECTIVES OF NHPC

Development of vast hydro potential at faster pace and optimum cost eliminating time and cost over-run. Completion of all on-going projects within stipulated time frame. Ensure maximum utilization of installed capacity and help in better system stability. Generation of sufficient internal resources for expansion and setting up new projects. Corporate development along with simultaneous Human Resource Development

b.

MISSION OF NHPC

To achieve international standards of excellence in all aspects of hydro power and diversified business. To execute and operate projects in a cost effective, environment friendly and socio-economically responsive manner. To foster competent trained and multi-disciplinary human capital. To continually develop state-of-the-art technologies through innovative R&D and adopt best practices. To adopt the best practices of corporate governance and institutionalize value based management for a strong corporate identity. To maximize creation of wealth through generation of internal funds and effective management of resources.

c. VISION OF NHPC
A world class, diversified & transnational organization for sustainable development of hydro power and water resources with strong environment conscience.

d. PARTNERS IN PROGRESS
NHPC has Memorandum of Understanding with: Montgomery Watson Harza Americas Inc., International Energy & Water Resources Group, USA for providing consultancy and management services in the field of hydropower and associated structures in India and other countries.

 Rural Electrification Corporation (REC) to undertake Rural electrification works in various states in India .

e. JOINT VENTURE
S Project No. 1 2 3 4 5 6 Pakal Dul Kiru Kwar Loktak Downstream Indira Sagar Omkareshwar Country/State Capacity Jammu & Kashmir Jammu & Kashmir Jammu & Kashmir Manipur Madhya Pradesh Madhya Pradesh 4 * 250 4 * 150 4 * 130 2 * 33 8 * 125 8 * 65 Total Total Capacity 1000 600 520 66 Status Awating clearances Awating clearances Awating clearances Awating clearances

1000 Commissioned 520 Commissioned 3706

f. R&D ACHIEVEMENTS Clean Development Mechanism (CDM)

First time in NHPC as well as in Power Sector PSUs history, two medium sized hydroelectric projects namely Nimoo Bazgo(45 MW) and Chutak(44 MW) located in Jammu & Kashmir state have been registered by CDM Executive Board of United Nation Framework Convention on Climate Change (UNFCCC). Nimoo Bazgo and Chutak projects shall annually reduce emissions of approximately 187,893 metric tonne CO2 equivalent and 166,831 metric tonne CO2 equivalent respectively after their commissioning. On this account, NHPC will achieve additional revenue of approximately Rs. 18.0 Crores at a conservative price of

US $ 10 per CER from both the projects annually over a period of seven years which shall be renewed for another two term of seven years each.

Computational Fluid Dynamics (CFD) Laboratory

A Computational Fluid Dynamics (CFD) Laboratory has been established during December 2008 in Corporate Office for flow analysis of hydro power systems.

Energy Audit of Power Stations

With a view to assess & optimize the power stations performance, Energy Audit of NHPC Power Stations is being conducted. In the financial year 2008-09, Energy audit of Uri-I & Chamera-II power stations have been completed. Durgaduani Mini Tidal Power Project (3.75 MW) is the first tidal power project to be executed in India. In August 2008 Letter of Intent (LOI) has been received from WBREDA for execution of the project at an estimated cost of Rs. 48 crore. International Competitive Bidding (ICB) for turnkey execution has been floated during November 2008 with bid submission by 30.04.2009.

IT & Communication
NHPC has made a major break-through in utilizing information technology in its core functions by implementing ERP in NHPC with an objective of meeting the business objectives of timely completion of construction projects and optimally operating the generating power stations towards maximizing profit. During 200809, ERP has been implemented at pilot locations for Energy Sales and Accounting, Project Monitoring, Power Plant Operation, HR, Finance, Procurement etc. Employee Compensation and Employee Self Service functions are also being performed in ERP. To support ERP, IT&C infrastructure has also been strengthened considerably during the year. Various remote locations have been connected through additional link of ku-band based VSAT link. NHPC is also working towards development of enterprise class TIER-III Data Centre at Faridabad and Disaster Recovery site at its Regional Office at Kolkata. Once rolled over to all the locations during 2009-10, ERP shall provide backbone for information flow and decision making of various key business processes of NHPC as well as other routine functions across the Organization.

Quality Assurance
So far 10 Power Stations, one Region and Corporate Office have been certified ISO-9001 out of which Dul Hasti Power Station has been certified during the Year 2008-09. Nine Power Stations, one Region and Corporate Office have been certified ISO-14001 out of which Rangit Power Station has been certified during the Year 2008-09. Ten Power Stations, one Region and Corporate Office have been certified OHSAS-18001 out of which Loktak, Rangit and Dul Hasti Power Stations & Region-II (Banikhet) have been certified during the Year 2008-09. NHPCs three Power stations, one Region and Corporate Office have been certified IMS out of which Chamera-I, Chamera-II and Baira Siul Power Stations & Corporate Office are certified during the Year 2008-09. In addition to these certifications, initiatives have been taken for getting IS15700 (Sevottam), SA-8000 (Social Accountability Certification) and ISO-22000 (Food Safety Management System Certification).

Human Resource Development

86.14% of the employees totaling to 10342 were covered in the training programmes conducted across NHPC during 2008~2009. Business Process Re-engineering & Restructuring exercise in NHPC was conducted through a reputed Management Consultant aiming to Assess & Articulate Business Strategy, Evolving New Organization through restructuring and process reengineering, Optimize Human Resource & Strategy and Plan Change Implementation Strategy. The basic aim of the exercise was to revitalize NHPC in terms of the current scenario and to position NHPC as a premier and competitive power utility of International standards. The recommendations as submitted by the consultant are in various stages of implementation. NHPC is actively engaged in the National Skill Development Mission and in that process very closely working with many State Governments like Uttarakhand, J&K, Arunachal, HP etc. NHPC already adopted 3 ITIs in various states and are in the process of adopting more ITIs in the states. The main objective is to make the students of ITIs employable for development of Hydro Power Sector. NHPC is actively pursuing its aim of developing power projects in the most socio economic responsive manner and has a well laid CSR Policy / Schemes running at its various Power Station covering areas i.e. Education, Health, Peripheral development, promotion of Sports, preservation of culture, environmental conservation etc in the vicinity of its Power Stations.

g. LOOKING AHEAD PLAN X

S No. Project

Country/State

Capacity

Total Capacity

Status

Dhauliganga - I Uttarakhand

4 * 70

280 Commissioned

Indira Sagar*

Madhya Pradesh

8 * 125

1000 Commissioned

Dulhasti

Jammu & Kashmir

3 * 130

390 Commissioned

Chamera - II

Himachal Pradesh

3 * 100

300 Commissioned

Total

1970

ii. LOOKING AHEAD PLAN XI

S Project No. 1 2 3 4 5 6 7 8 9 10 11 12 Teesta - V Omkareshwar * Parbati - II Sewa - II Subansiri (Lower) Uri-II Chamera-III Teesta Low Dam - III Teesta Low Dam - IV Parbati - III Nimmo-Bazgo Chutak

Country/State Sikkim Madhya Pradesh Himachal Pradesh Jammu & Kashmir Assam Jammu & Kashmir Himachal Pradesh West Bengal West Bengal Himachal Pradesh Jammu & Kashmir Jammu & Kashmir

Capacity 3 * 170 8 * 65 4 * 200 3 * 40 8 * 250 4 * 60 3 * 77 4 * 33 4 * 40 4 * 130 3 * 15 4 * 11 Total

Total Capacity

Status

510 Commissioned 520 Commissioned 800 120 2000 240 231 132 160 520 45 44 5322 Under Construction Under Construction Under Construction Under Construction Under Construction Under Construction Under Construction Under Construction Under Construction Under Construction

h. NEW INITIATIVES AND ASSIGNMENTS

MOU has been signed during October, 2008 amongst NHPC, JKSPDC and PTC to develop Pakal-Dul and other hydroelectric projects in the Chenab River Basin of J&K with aggregate installed capacity of 2100 MW through a joint venture company. Promoters agreement has been signed between NHPC and Government of Manipur for formation of Joint Venture Company for implementation of 66 MW Loktak Downstream Project in Manipur. Signed MoU on 25.9.2008 with Andaman & Nicobar Administration for the work of Raising the height of Dhanikhari Concrete Dam in A&N Islands. Agreement has been signed on 31.3.2009 with JKSPDC for Operation & Miantenance of Baglihar Power Station in Jammu & Kashmir. MoU signed amongst power sector co-partners viz. NHPC, NTPC, PFC and TCS to set up and operate Power Exchange at national level on 8.8.2008. Meeting held with Orissa Hydropower Corporation on 15.1.2009 for setting up a Joint Venture Company to develop hydroelectric Projects in Orissa and also to take up renovation and modernization of two units (2 x 37.5 MW) of Burla Power Station on river Mahanadi in Orissa. MOU has been signed with Government of Arunachal Pradesh for setting up NHPC College of Science, Technology, Arts & Commerce at Tawang at a cost of Rs. 110 crore. MOU with Government of Himachal Pradesh is under way for setting up of Engineering College in the state jointly by NHPC and NTPC at a cost of Rs. 75 crore. NHPC has signed MOU with BSNL MTNL for providing comprehensive communication facilities across the country on need based system on most preferred client basis. Narmada Hydroelectric Development Corporation Ltd. (NHDC) a subsidiary of NHPC has been entrusted with setting up of a 1000 MW thermal power project by the Govt. of Madhya Pradesh. This significant development has paved the way for foraying into thermal power business as a part of diversification and future growth of the organization.

i.

Awards

During the year 2008-09 NHPC received various prestigious awards. Some of the important awards are enlisted below: President of India conferred NHDC (a subsidiary of NHPC) with a Gold Shield for early commissioning of 520 MW Omkareshwar Project at the National Award Function for Meritorious performance in Power Sector. CIDC Vishwakarma Award for best professionally managed company for 2009. Tanakpur Power Station, Chamera-III Power Station and Region-II (Banikhet) have been awarded with Greentech Environmental Excellence Award 2008, Greentech Gold Award 2008 and Greentech Golden Award respectively by Green tech Foundation, New Delhi for outstanding achievements in environment management and safeguards in hydro sector. Amity Corporate Excellence Award for dominant leadership and global presence in recognition of its achievements to the enviable position as one of the best and most admired companies of the world with unparalleled performance. SCOPE Meritorious Award for best practices in Human Resource Management for the year 2006-07 in recognition of its constant endeavours in incorporating the best HR practices as a strong people centric organization. Jury Award for environmental upgradation in recognition achievements in the field of environmental upgradation. of its

Award of Excellence from Indian Chamber of Commerce in recognition of excellent service in the Power sector. 1st prize among all Power PSUs for displaying excellent work in implementation of Official Language - Hindi.

II.ORGANIZATIONAL STRUCTURES

a. BOARD OF DIRECTORS

Shri. S.K. Garg Chairman & Managing Director

Shri A.B. L. Srivastava Director (Finance)

Shri D.P. Bhargava Director (Technical)

Shri J.K. Sharma Director (Projects)

Shri R.S. Mina Director (Personnel)

Shri Jayant Kawale Joint Secretary(Hydel), MOP

Ms. Komal Anand Non-official part time Director

Shri A.K. Mago Non-official part time Director

Shri Raman Sidhu Non-official part time Director

Shri R. Jeyaseelan Non-official part time Director

Dr. Kuriakose Mamkoottam Non-official part time Director

Shri K Dharmarajan Non-official part time Director

d. CHANNEL OF INFORMATION SHARING

There are two forms of information sharing: 1) Physical form Circulars : These are the forms of information sharing in which the information is distributed in the wider range. For example,a circular is passed in an organization to inform about the occurance of annual meeting,etc. Office orders : These are the forms of information sharing in which a letter in the form of orders in issued to the employes. For example, when a new employee is appointed in the office he is issued a joining letter in the form of office orders,etc. Corrigendum : These are the forms of letters in which the information regarding the corrections to be done in the already issued circular is given with reference to the circular in which the corrections are to be made. 2) Electronic form Internet : internet facilities are being used for e-mail between various project sites are corporate office. NHPC also has its website having URL www.nhpcindia.com and www.nhpc.co.in . all the executives posted at corporate office have been provided e-mail ID @ nhpc.nic.in . Intranet : NHPC Ltd. also has intranet facilities. This facility has connectivity through VSAT with separate sever located at corporate office. All the office orders/circulars/policy etc. Issued from corporate office are uploaded in the itntranet which can be viewed at any location connected through VSAT. Phone : In this the free BSNL landline facilities are given to all the executives staying in quarters/guest houses/field hostels. Phones can be used as channel of information by which the information exchange can occur immediately. VSAT : It , Very Small Aperture Terminal(VSAT) is a secure and reliable medium to connect geographically dispersed locations. In a situation where other connectivity options are not feasible, VSAT offers two distant advantages : less development time and easy managibility. VSAT systems comprise small earth stations that communicate with one another via a central earth station(the hub). A signal from one VSAT is uplinked to a satellite, down linked to the hub and then relayed to other VSAT via the satellite. These systems are used by different branches of an organisations. NHPC Ltd. extensively uses VSAT for communication. Video conferencing : Under this form we can communicate with the distant situated executives by video conferencing in which

communication by means of internet alongwith view of a person is available with whom we are communicating.

e.COMMUNICATION NETWORK
The organisational set-up at project level is similar to strong matrix organisation where general manager has the maximum authority. However, functional managers such as Chiefs(HR),Chief(Geo-Tech),Head of Finance,Head of Quality Control,etc have formal communication setup with respective functional divisions of corporate office. As the project is being constructed for generating hydropower, many stakeholders are listed below are also involved with this project. General Manager being the project manager(Project In-charge), is directly or indirectly communicating with these stake holders in order to satisfy their expectations from the projects. Stakeholders Ministry of Power,Govt. Of India Central Electricity Authority Govt. Of State Local Administration Project Affected People Locals In addition to above, project in-charge has to communicate with many statutory/non-statutory bodies of Central and State Govt. Statutory bodies Ministry of Environment and Forest Mining Department of State Explosive Department Non-statutory bodies State Electricity Board Public Works Department Formal communication The formal channel of communication is officially prescribed path for flow of communication between the various functional departments of the projects. This channel has been created for orderly, smoothly, accurately and timely flow of information at the desired point. Further, the communication network is also intended to prescribe for filtering of the information to various points to ensure that the information does not flow unnecessarily thereby causing the problem of overload.

III. KEY OPERATIONAL PROCESS

IV. KEY OPERATIONAL PROCESS

The hydro power generation is highly capital-intensive mode of electricity generation but being renewable source of energy with no consumables involved; there is very little recurring cost and hence no high long term expenditure. It is cheaper as compared to electricity generated from coal and gas fired plants. It also reduces the financial losses due to frequency fluctuations and it is more reliable as it is inflation free due to not usage of fossil fuel. Hydropower is called renewable source of energy because it uses and not consumes the water for generation of electricity, and the hydropower leaves this vital resource available for other uses. The hydro power potential of India is around 1,48,701 MW and at 60% load factor, it can meet demand of around 84,000 MW. Around 19.9% of Hydropower potential has been exploited in India. Different types of dams are conventional concrete dam, Roller compacted concrete dam, rock fill dam, Concrete Faced Rock fill Dam(CFRD), Earth fill dam, arch dam, barrages etc. Different types of Hydro Schemes are : i. ii. iii. Purely Run - of - River Power Station. Storage type Power Station. Run of River Stations with Pondage.

a. PHASES OF PROCESS Phase 1: Survey & Investigation We do survey of different areas and there we assure the commercial viability. We see that the area chosen is fit for setting up of hydel project. During survey we keep in mind various things like; land should be on height for construction of dams, water should be available, soil should be of good quality so as to avoid soil erosions, etc. Phase 2 : (a) Detailed Project Report(DPR) We prepare a detailed project report in which all the procedures & actions to be used in the working of project are included. The major components included in Hydroelectric Power Plant are:1. Dam/Barrage

Head works i.e. power intake, head regulator and desilting chambers etc. 2. 3. 4. 5. 6. Head race tunnels/channels Surge shaft/surge chambers Pressure shaft/Penstock Underground and surface power house Tailrace channel or tailrace tunnel.

(b) Second thing which is taken careoff in phase 2 is clearances of all land, forest and defence disputes of the areas chosen for setting up of project. A Purchase Power Agreement(PPA) is signed with the respective states, these are the states who are beneficiary to the project and to which the electricity will be supplied after setting up of the respective project. The Public Investment Board(PIB) is asked for the funds. At the end of phase 2 a nod is given from the Cabinet Communications on Economic Affairs(CCEA) or the financial sanctions of cabinet has been received. Phase 3: Construction phase In this the construction work of the project starts and is completed in the specified time. In this the dams are set up, tunnels are bored, etc. At the end full setup of a hydel project is ready for generation of electricity.

Phase 4 : A hydroelectric power plant consists of a high dam that is built across a large river to create a reservoir, and a station where the process of energy conversion to electricity takes place. The first step in the generation of energy in a hydropower plant is the collection of run-off of seasonal rain and snow in lakes, streams and rivers, during the hydrological cycle. The run-off flows to dams downstream. The water falls through a dam, into the hydropower plant and turns a large wheel called a turbine. The turbine converts the energy of falling water into mechanical energy to drive the generator After this process has taken place electricity is transferred to the communities through transmission lines and the water is released back into the lakes, streams or rivers. This is entirely not harmful, because no pollutants are added to the water while it flows through the hydropower plant. Then the electricity generation starts and it is supplied to grid, from where it is supplied to different areas.

b. A BRIEF REPORT ON PARBATI HYDROELECTRIC PROJECT(STAGE-II)

Indian state of Himachal Pradesh is blessed with abundant water resources in its five major rivers i.e. Chenab, Ravi, Beas, Satluj and Yamuna, which emanate from the western Himalayas and flow through the state. Parbati Hydroelectric Projects have been considered for detailed investigation and execution in three stages. These projects shall utilize the waters of Parbati river & its tributaries and Sainj river & its tributaries. In addition small streams, which are tributaries of Beas river, are also being utilized for enhancing the potential of the scheme. Parbati Stage I, II & III are estimated to provide 2070 MW. All the three projects in Parbati basin have been transferred to NHPC in Nov.1998. The Parbati Hydroelectric Project(Stage II) is a run-of-the-river scheme to harness hydro potential of lower reaches of the river Parbati. The scheme is inter basin transfer type. The river near village pulga in parbati valley shall be diverted by constructing an 85m high; 113m long, concrete gravity dam is under construction across parbati river to divert 145cumecs of water. The reservoir will have a live storage capacity of 3.09Mcum with gross storage capacity as 6.83Mcum. This diurnal storage will be sufficient to run power station at full capacity for 4 hours in a day even during lean flow period. For trapping suspended silt particles carried by river, an underground desilting chamber at the end of approach tunnels in under constructions. The water shall be carried through a 31.525 Km long,6m dia tunnel on the left bank of Parbati. The tunnel is under construction through 6 adits deploying modern tunneling equipments. In order to augment the power generation, the discharge of hurla nala and its tributaries viz Manihar, Pancha and Hurla shall be diverted to HRT through diversion structures and drop shifts. At the end of Head Race Tunnel a 17m dia and 130m high underground restricted office type Surge Shaft to feed two steel lined pressure shaft each of 3.50 dia and 2626m long are under construction. The surface power house is located on right bank of Sainj river near village Suind, 200m downstream of confluence of Jiwa nala and Sainj river. Thus, a gross head of 867m between Pulga and Suind will be utilized in generating 800MW power. The power house shall have an installed capacity of 800MW with four generating units of 200 MW each. Tail Race Channels shall discharge the water from power house to river Sainj.

IV. SWOT ANALYSIS

IV. SWOT ANALYSIS

Strengths Experienced and skilled manpower. NHPC has nearly 11,000 work forces of skilled/semi-skilled/unskilled and 3200 executives who are well experienced in constructions, maintainance and operation of hydro electric projects. The components has the largest skilled manpower in the country as far as hydropower sector is concerned. Premier organization for the development of large hydro projects in India. NHPC has achieved sufficient expertise and state-of-art technology for planning and executing last hydro power projects. It is ranked as a premier organization for hydro power development in India, with capabilities to undertake all the activities from conceptualization to commissioning in relation to setting up of hydro projects. Strong investment base. NHPC is a schedule A Enterprise of Govt. of India with an authorized share capital of Rs.15,000 crore and an investment base of over Rs.22,000 crore. Ability to work in difficult environmental/geological conditions. The saga of NHPC is replete with many challenges. To begin with NHPC took over three most difficult and almost abandoned projects in geographically weak Himalayan Ranges from the erstwhile Central Hydroelectric Projects Control Board. These projects were the 180 MW Baira Siul in Himachal Pradesh, 150 MW Loktak in Manipur and the 345 MW Salal Stage-1 in Jammu & Kashmir. The initial mandate given to the corporations to complete these three projects were fulfilled with the commissioning of Baira Siul in 1981, Lohtak in 1983 and Salal Stage-1 in 1987. The successful completion of these projects in most difficult areas and their operation is a testimony to NHPCs success. Strong market value as prospective employer.

NHPC is a reputed company and attract potential expertise for working therein. Weaknesses Surplus staff on completion of project work. When some project work is completed and company has not been awarded sufficiently the new projects, so due to lack of sufficient work available a portion of staff becomes surplus. Dependence on neighboring countries for taking up new projects on Border Rivers. Due to border river water disputes and for the want of their settlement the project work around the borders is delayed in their execution. Lack of indigenous R&D to deal with silt problem. Silt problem reduces the life span of dams and the indigenous methods cannot check this problem. Lack of thrust for investigation and construction prospective schemes as water is a state subject. Since the water is the state subject so all the time the company has to follow the rules and regulation of concerned State Government(s) for proposing, constructing and executing the new hydropower project. This problem is faced particularly in interstate project. Opportunities Exponentially growing demand for power. Due to idealization and other developmental programme proposed/ undertaken in the country the demand for power is increasing day by day. Revenue emphasis on hydropower by way of announcing of hydro policy. New hydropower policies addresses many of the constrains affecting hydrodevelopment related to technical, financial, tariff related issues and managerial weaknesses.

 Tourism industry (Development) The resources can be exploited for water sports and other activities to attract the tourists. Joint venture with cement industry (Based on the scope of material consumption). Joint venture with other companies particularly those engaged in manufacturing the input material needed for executing hydropower project will increase the extraction of hydropower manifold. Untapped Protection of hydropower sector. Our country is endowed with enormous economically exploitable and viable hydropotential assessed to be about 84,000 MW. However, only 15% of hydroelectric potential has been harnessed so far and 7% is under various stages of development. Threats Environment and Forest Clearance Stringent norms and cumbersome procedures for getting forest clearance and clearance from NBWL (where ever applicable) lead to delay in obtaining clearance of projects which may affect the capacity addition programme. Land Acquisition Most of the Hydropower Projects are located in hilly and difficult terrains which require large areas of land for infrastructure work as well as projects components including submergence. The process of land acquisition is quite cumbersome and requires simplification of procedures. Geological Surprises Bulk of the balance hydro power potential is available in the Himalayan region. Geological surprises especially in underground works are common in this area which result in time and cost over-run. Inter-State River Disputes A number of Projects on rivers passing through different states have been held up due to Inter-State River Disputes. Natural Calamities

As Hydro Projects are located in hilly terrains, landslides, hill slope collapses and road blocks, flood and cloud burst cause severe setbacks in construction schedules. Unexpected Complexities The development of Projects may be subject to unexpected complexities and delays, which may cause the actual costs of developing projects to differ significantly from our estimates. Any change to CERCs tariff regulations may adversely affect our cash flow and results of operations. Also the generation capacity may vary substantially because of variations in water flow due to climatic conditions, which may cause significant fluctuations in our revenue and profits.

V. GRIEVANCE HANDLING

V.GRIEVANCE HANDLING Preface

In fact grievance handling is an area requiring great amount of research in any organisation. Klaas et al (1989a) stated that managerial reactions to grievance activity introduce bias into the process of performance appraisal .On examining data, results revealed that the relationship between grievance activity and performance ratings is due at least in part to bias triggered by employees filing and winning grievances against examining both the determinants of grievance filing and the impact of the grievance system on employee behaviour is needed. In fact, the grievance system or handling of grievance is one of the grayest areas in an organisation, one given to a huge amount of criticism from within the organisational incumbents. In his series of studies Klass (1989c) examined whether managerial decisions about employee grievances were influenced by the grievants work history with the organisation. Results suggested that managers, at later stages of the grievance process, are influenced by the grievant work history, even if that history is not relevant to evaluating the grievance. Research on grievance handling is both descriptive and normative. It confirms commonly held belief that filing grievances triggers bias and also shows the effectiveness of the problem solving approach in grievance handling rather than combative mode which is in effective.

Grievance Policy and Procedure

Policy :
NHPC set up by the govt. of India with an authorized share capital of Rs 5000 crores with the object of planning, promoting and organizing an integrated efficient development of hydroelectric projects. The corporation is well aware of its vital role for the growth of economy. In order to achieve this aim organization objective is to grow and develop this into a cohesive with dedicated employees to live up to national expectations and discharge the role assigned to it. Basic philosophy is to provide a working environment where there are good working conditions, opportunities for carrier advancement, self realization and a challenge is available to all. This is done in order to motivate the employees so that contributions are max towards company. This corporation believe that with proper implementation of above philosophy at all levels grievance and problems of employees will be minimum.

Scope:
Grievance is and would mean a representation by an employee in respect of wage payment, increment, recovery of dues, working conditions, allotting quarters, medical facility, seniority, transfer, promotion etc. This procedure will apply to all employees of the corp.(including projects/units under administrative control) who are covered under industrial employment(standing orders) Act,1946.

Grievance Procedure:
The scope of this procedure is confined to individual Grievance only since other matters like wages allowance bonus hours for work and other benefits etc. fall under the preview of collective bargaining.

Title and commencement:

NHPC Grievance procedure came into force with the effect from 1 st march 1979.

Objective:
Grievance procedure multi level mechanism and attempts to settle the Grievance at the lowest level of organization.

Procedure: Stage 1:
1. Aggrieved employee presents his Grievance verbally in person to his immediate supervisor. 2. If the employee is not satisfied, he may submit Form no. 1 to the immediate super officer not below the rank of astt. manager within one week. 3. Grievance shall be entered in the Grievance register for the reference of the officer. 4. An acknowledgement indicating the no. of Grievance shall be issued to the employee. 5. The astt. Manager makes necessary enquires and gives the employee the reply normally within 15 days.

Stage 2:
1. If the employee is not satisfied with reply or fails to get the reply within the assigned time, he may present his Grievance in form 2 to his manager/ dep. Manager stating the reason why he is not satisfied within one week of receipt of reply. 2. The manager will now process the case further. 3. The Grievance at stage 2 not take more than 3 weeks to give a reply.

Stage 3:

1. If the employee is not satisfied with the reply or fails to get the reply in the given time, he may present his Grievance to general manager/ head of project in form no 3. 2. The general manager/head of the project will look into the case. 3. Grievance at this stage should not normally take more 30 days. If Assistant Managers are not competent enough to deal with the Grievance at stage 1 and 2, the Grievance will be automatically disposed to next concerned authority.

Appeal:
If the employee is not satisfied with the decision of the general manager, he shall have the right to appeal to general manager/head of the project for division. If the employee desires he can take a representative of the recognized union or any co worker in order to facilitate the decision. Then the general manager communicates his decision.

VI. ANNEXURES

QUESTIONAIRE: Instructions:
The following statements are designed to elicit your candid responses .There are no right or wrong answers to these statements. After reading each statement please encircle the number which represents your response. Scale: 0=Not at all true; 1=A little true;2=A good deal true;3=Very much true
1. Management and the unions/associations co-operate to settle dispute in this organisation? Scale: 0 / 1 /2 / 3

25%

15 %

25% 35%

2.The management is ready and willing to look into and resolve the grievances of the workers ? Scale: 0 / 1 /2 /3

S CAL E
10% 35% 25% 0 1 2 30% 3

3.In NHPC employees feel free at all levels to express their views and feelings ? Scale : 0/ 1 / 2 / 3

S CAL E
15% 30% 20% 0 1 2 3 35%

4.The management of NHPC is sympathetic in dealing with the problems and complaints of the workers? Scale: 0 / 1 / 2 / 3

S CAL E
10% 30% 25% 0 1 2 3 35%

5. Grievance procedure for employees in NHPC is fair and transparent? Scale: 0 / 1 /2 / 3

S CAL E
15% 35% 20% 0 1 2 3 30%

6. There is an effective system for assessing the solution of grievance of employees? Scale: 0 / 1 / 2 / 3

S CAL E
15% 35% 20% 0 1 2 3 30%

7.Grievances of employees are decided as per rules of NHPC without any partiality or favouritism? Scale: 0 / 1 / 2 / 3

8.NHPC provides satisfactory workers and their families? Scale: 0 / 1 / 2 / 3

welfare

facilities

to

its

S CAL E
10% 0 40% 20% 1 2 3 30%

9. The management makes efforts to cooperation amongst the employees of NHPC? Scale: 0 / 1 / 2 / 3

develop

S CAL E
15% 30% 20% 0 1 2 3 35%

10.There is an effective grievance handling procedure for the workers in NHPC? Scale: 0 / 1 / 2 / 3

S CAL E
15% 30% 20% 0 1 2 3 35%

VII. SUGGESTIONS AND RECOMMENDATIONS

VII.GRIEVANCE HANDLING SUGGESTIONS AND RECOMMENDATIONS:

It has been observed that whenever employees in any organisation report grievances, it reflects to two aspects. One is directly related with the grievance and another is related with the grievance and another is related with perception of the employee regarding the concern or the procedure by which organisation handles those grievances. If an employee reports a grievance and organisation demonstrates through its active regular, uniform and fair redressal system of grievance handling then employee feels satisfied .On the other hand if he feels that there is no fair and uniform redressal of the grievances, then it leads to compounding of the grievance itself. Quantitative and qualitative data both reflected the same such as NHPC has not been able to convince the employees of the existence of a credible system to address grievances. Certain steps in this direction would certainly reduce their discontentment.

Open forums with a bottom up approach Soliciting and respecting feedback An attitude of helping each other in which the employees do not fear airing their grievances must be created . GMs of the projects should make regular visits to sites to know the employees grievances and try to solve their problems. The present Grievance Redressal System may have a humane rather than a mechanical approach.

Some other suggestions:

Favoritism, Nepotism and strong biases need to be monitored and checked. This can only be possible when senior executives are perceived as fair,frank,unbiased and just. Nuturing Sycophancy at the senior level needs to be discouraged. Executives and employees at all levels are yearning to be a part of NHPC functioning. Create forums to give them a voice. HR Audit may be done by people of other regions/corporate or some external agency. Management need to be transparent and enhance their capacity to communicate freely, promptly and effectively with the employees as also allow them to put forward their views and suggestions. Asses the implementation of policies periodically and review if necessary. NHPC should think seriously to identify certain core values essential for its growth. Creating a culture of participation by forming multidisciplinary forums for enhancing organisational performance.

VIII.CONCLUSION

VIII. CONCLUSION
NHPC is a well established & multidisciplinary organization and has acquired sufficient expertise and state-of-art technology for planning and executing both large and small size hydro power projects. It has the support of highly qualified and experienced professionals in design and engineering, geotechnical engineering, latest range of construction and test equipments, technologies to accomplish any hydro power project from its concept to commissioning. The technical know-why and know-how, proficiency and experience of NHPC places it in a leading position to offer a wide range of consultancy services in the field of hydro power. With reference to the grievance proceedings majority of the NHPC employees held this view that their grievances basically centered on transfer and promotion policy.Working environment and the facilities at the projects were also a cause of their grievance. NHPC is marching towards ladder of success year by year and on operational front, the company contributes to improve upon the performance during the past years. The company generated 14,813.16 million units during the year 2007-08 registering an increase of 13.52 percent over the generation last year. Most of its power stations have exceeded their generation targets and achieved capacity index of 96.14 percent. Human resource is companys biggest asset and efforts have been made to channelize the talent towards the overall objectives of the company. In addition to the hydel power generation,NHPC has also taken initiatives for contributing to the cause of rural electrification programme under Rajiv Gandhi Gramin Vidyutikaran Yojna (RGGY) in 27 districts of states of West Bengal, Bihar, J&K, Chattisgarh and Orissa with an estimated cost of Rs.2580 crores, covering 32,400 villages and 20.80 lack of BPL households. A total of 1276 villages have been electrified and 59,479 BPL connections were provided during the year 2007-08. NHPC has also signed a MoU with the Ministry of Rural Development,Govt. Of India and Govt. Of Bihar. An contruction of rural roads and its maintenance under Pardhan Mantri Gram Sadak Yojana(PMGSY) . NHPC is committed to nurture and preserve nature-mankinds precious heritage for prosperity. The adverse impact, if any, of construction activities is mitigated and compensated by adopting measures like Compensatory Afforestration, Catchment Area Treatment, Wildlife conservation, Green Belt Development,

Fishery Management, Health Management, restriction of developing sites and Quary sites, etc.

IX.REFERENCES

IX. REFERENCES 1) Annual report (2007-08) of NHPC Limited. 2) NHPC News (House Journal) By-monthly. 3) Website of NHPC www.nhpcindia.com.