A STUDY ON JOB SATISFACTION OF EMPLOYEES IN CHENNAI PORT TRUST
A MAIN PROJECT REPORT Submitted by
-----------------------------------------(Reg. No.:-----------------------) Of R.M.D. ENGINEERING COLLEGE
in partial fulfillment for award of the degree Of
MASTER OF BUSINESS ADMINISTRATION
IN
HUMAN RESOURCE MANGEMENT JUNE 2013 i
BONAFIDE CERTIFICATE
Certified that this project report A STUDY ON JOB SATISFACTION OF EMPLOYEES IN CHENNAI PORT TRUST is the Bonafide work of TYPE YOUR NAME who carried out the project work under my supervision. Certified further, that to the best of my knowledge the work reported herein does not form part of any other project or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.
SIGNATURE Dr. R. VELLAIPUTHIYAVAN M.B.A., Ph.D
SIGNATURE
Prof. [Link]
RESEARCH SUPERVISOR Assistant Professor Department of Management studies R.M.D Engineering College Chennai
HEAD OF THE DEPARTMENT Department of Management studies R.M.D Engineering College Chennai
ii
DECLARATION
I TYPE YOUR NAME (Reg. No.111511631037) a bonafide student of Department of Management Studies, R.M.D. Engineering College, Chennai would like to declare that the project entitled, A STUDY ON JOB SATISFACTION OF EMPLOYEES IN CHENNAI PORT TRUST in partial fulfillment of Master of Business Administration course of the Anna University is my original work.
Date:
Place:
SIGNATURE
iv
ACKNOWLEDGEMENT
In the movement of success I would like to thank and express my heartfelt thanks to our chairman Shri. R.S. Munirathinam and vice chairman Shri. R.M. Kishore for providing me the opportunity to complete this project. I would like to thank our principal Dr. K. Sivaram and Dean Dr. K. Dharmalingam, for this commendable support in completion on the project with success. I express my gratitude to our Head of the Department Dr. R. Vellaiputhiyavan, B.E., MBA Ph.D for his continuous encouragement and in valuable motivation throughout the period of my project. I wish to express my heartful thanks to Mr. [Link] RAO, HR, for his guidance in CHENNAI PORT TRUST CHENNAI, who has given me an opportunity to do the project in this organisation. I express my sincere thanks to my project guide Prof. [Link], for her generous support, constant direction and mentoring at all stages of the project. I owe a Special gratitude and thanks to my parents and well-wishers whose moral support and cooperation for completing the project report successfully
ABSTRACT
The project has been undertaken A study on job satisfaction of employees in Chennai Port Trust, Chennai and thereby to identify the problems and measure to improve the satisfaction level of employees.
The primary objective to study about the job satisfaction of the employees. The secondary objective include whether the personal factors and economic factors affects the job satisfaction. To conduct the study a sample 100 selected in consultation with the internal guide of the company. With help of questionnaire primary data were obtained and through stastical tools like the percentage methods, chi-square analysis and interpretation were carried out and suitable suggesstions were recommended to the company.
This study concentrated on job satisfaction, need and importance and the ways to improve them. This study also measure job satisfaction level of chennai port trust employees.100 employees were taken as sample size for the research. Simple random sampling was used by the researcher for the study. The tools used for the study by the researcher were percentage analysis and chi-square.
Job satisfaction is a set of favourale and unfavourable feelings with which employees view their jobs, more specifically the nature of jobs they do, the quality of supervision they receive, co-worker, pay and perks and promotional avenues. High job satisfaction results in to high work performance, less employee turnover and less absentism. Job satisfaction leads to the effective productivity and employee retention.
The management should encourage individual and reward their personal contribution and achievent rotinely it leads the job satisfaction. Good human relation in the present age demand recognition of the dignity of human life, on the job and off the job, supported by preparation of worker and design of jobs to achieve the best available life of work to the abilities and aspirations of each individual worker. vi
TABLE OF CONTENTS
CHAPTER NO. Tile Page Bonafide certificate Organization certificate Declaration Acknowledgement Abstract Table of Contents List of Tables List of Charts I Introduction
DESCRIPTION
Page No.
ii iii iv v vi vii ix x 1 2 8 12 14 15 16 17 18 19
DESCRIPTION
1.1Introduction to the study 1.2Industry profile 1.3Organisation profile II Need, Objectives, and Scope of the study 2.1Need for the study 2.2 Objectives of the study 2.3Scope of the study III Literature Review 3.1 Review of literature CHATER NO. IV Research Methodology 4.1Research design 4.2 Types of data V Data Analysis and Interpretation 5.1 Percentage method
PAGE NO.
25 29 29 30 31
VI
Summary and Conclusion 6.1 Findings 6.2 Suggestions 6.3 Conclusions References Appendices
47 48 50 51 52 55
viii
LIST OF TABLE
CHAPTER NO 5.1.1 5.1.2
TITLE
PAGE NO
Reason for Respondents to join at Chennai port trust The Respondents improvement towards productivity at Chennai port trust
31 32
5.1.3
Opinion about Chennai port trust in receiving salary in comparison to other organization
33
5.1.4 5.1.5 5.1.6 5.1.7 5.1.8 5.1.9 5.1.10 5.1.11 5.1.12 5.1.13 5.1.14 5.1.15
Basic promotion that is given in Chennai port trust Level of work given in Chennai port trust Felling towards freedom of the job at Chennai port trust Level of motivation by the supervisor in Chennai port trust Incentive schemes at Chennai port trust Employees encouragement at Chennai port trust Showing employees suggestion at Chennai port trust Satisfaction of current working hours at Chennai port trust Emlpoyees satisfaction with their basic pay and hra Employees feedback of their working Chennai port trust Employee relationship with superior at Chennai port trust Employee relationship with colleagues at Chennai port trust
34 35 36 37 38 39 40 41 42 43 44 45
5.1.16
Respondents increment system currently followed at chennai port trust.
46
ix
LIST OF CHART
CHAPTER NO 5.1.1 5.1.2
TITLE
PAGE NO
Reason for Respondents to join at Chennai port trust The Respondents improvement towards productivity at Chennai port trust
31 32
5.1.3
Opinion about Chennai port trust in receiving salary in comparison to other organization
33
5.1.4 5.1.5 5.1.6 5.1.7 5.1.8 5.1.9 5.1.10 5.1.11 5.1.12 5.1.13 5.1.14 5.1.15
Basic promotion that is given in Chennai port trust Level of work given in Chennai port trust Felling towards freedom of the job at Chennai port trust
34 35 36
Level of motivation by the supervisor in Chennai port trust 37 Incentive schemes at Chennai port trust Employees encouragement at Chennai port trust Showing employees suggestion at Chennai port trust Satisfaction of current working hours at Chennai port trust Emlpoyees satisfaction with their basic pay and hra Employees feedback of their working Chennai port trust Employee relationship with superior at Chennai port trust Employee relationship with colleagues at Chennai port trust 38 39 40 41 42 43 44 45
5.1.16
Respondents increment system currently followed at chennai port trust
46
