Drymaster Carpet Cleaning Pty Ltd
Telephone 1300 662 188
ABN 55 131 484 056
Website www.carpetcleaning.com.au
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Water Damage procedures and estimates
Stage 1/ Our technician will call out to your premises and extract the water from the carpet
with a industrial extraction machine.
Stage 2/ The technician will discuss with you the best method to complete the drying process
and give you a estimate of cost to complete the restoration.
Stage 3 / The technician will install drying equipment such as air movers and/or dehumidifiers
to dry not only the carpet but the carpet backing / underlay / floor.
Stage 4/ The technician will call back to your premises if necessary to check progress of drying
and monitor equipment as the drying process is proceeding.
Stage 5/ On completion of drying process technician will clean carpet / furnishings.
Please note the following
1/ Drymaster cannot quote water damage restoration over the telephone.
We suggest you proceed with stage 1 (water extraction) and when this is complete the
technician can give you an estimate onsite to complete the job.
2/ Water damage restoration may include but not limited to the following procedures; water
extraction, movement of furniture, lifting of carpets, drying of underlay, replacement of
underlay, installation of drying equipment, carpet relaying, mould remediation, deodourising,
microbial treatments, cleaning. All water damage restorations are different and not all services
listed may be necessary. After the technician performs water extraction he will advise on what
services are required to complete the restoration.
3/ Please be advised that if the carpet underlay and floor are left to dry naturally without the
use of drying equipment this may lead to mould and health issues.
4/ Depending on the severity of the water damage the drying process can take between 24 72
hours for all carpets/ floor etc to be completely dry.
5/ Drymaster will deal with you direct regarding payment at completion of job.
We do not send invoices to your insurance company or any other third party.
We will give you an itemized tax invoice for you to claim from your insurance
company.
The following price list is a guide to water damage restoration prices.
The technician will be able to give you a estimate at the completion of stage 1.
Water Damage Restoration
Call out fee for water extraction and /or equipment installation up to 30 mins (stage 1) $135.00
Additional out of hours call out fee (6.00pm to 6.00am) $135.00
Labour to move furniture/lifting of carpet and underlay/carpet disposal etc. $95.00 per hour
Labour to move furniture/lifting of carpet and underlay/carpet disposal etc. 2 man team. $170.00 per hour
Hire of carpet dryers / air movers. $49.00 per day
Hire of small dehumidifier. $100.00 per day
Hire of large dehumidifier. $150.00 per day
Deodourising $2.50 per m2. Minimum charge is 10m2. $2.50 per m2
Browning treatment $2.50 per m2. Minimum charge is 10m2 $2.50 per m2
Call out to premises to monitor drying progress. $55.00
Call out to premises to collect drying equipment. $55.00
Carpet cleaning $2.50 per m2. Minimum charge is $105.00. 2.50 per m2
Carpet relaying / stretching / repairs. Carpet layers fees
Note; All of the above services may not be required at water damage restoration.
A more accurate assessment of what is required can be given on initial call out to premises and after
water extraction (stage 1) is complete.
Helpful information regarding water damage
20% of homes have water damage to some degree each year. Some are from leaky windows or roofs during severe rainfall,
some from flooding; however 92% come from appliance or plumbing failures.
Water damage is progressive; therefore if it isnt dealt within the first 48 hours, some items could be beyond saving. Our fully
qualified technicians are well trained and experienced in water mitigation and use the most efficient equipment and methods to
totally dry your entire structure, not just your carpets as quickly as possible.
You may think that every company that services carpet care will be suffice, however they may only have the equipment to dry
carpet, not the subfloor, walls, and other parts of your structure.
Drying up the water isnt the only problem. If inside humidity isnt controlled, items that escaped initial damage could be
damaged due to the extra moisture in the air. In the event your building isnt completely dried and undertaken quickly, your
property will sustain further secondary damage over time. This hidden damage also promotes the growth of health-
threatening mould and unpleasant odours.
Of course, when damage has occurred to your home or business, you may think to start cleaning it up right away, however it
is best left to the professionals. The wrong action can make restoration more difficult and increase the time it takes to get your
structure back to normal.
Items in your home or business that can contribute to water damage are:
Hot water heaters
Washing machines
Refrigerators with icemakers and/or water units
Dishwasher
Stay calm!
Turn off the water source if possible - if you dont know how, call a plumber
Turn off the breaker in the wet areas before unplugging or removing electrical devices located on the wet carpet or
other surface
Place aluminium foil under the legs of any furniture resting on with wet carpet. This might prevent furniture stains on
your carpet, and keep the moisture from wicking into the furniture legs. If the water is more than surface deep, stand
the legs in plastic bowls or something similar till we arrive
Lift curtains away from wet carpet
Pin up upholstered furniture skirts if they are in danger of touching the wet area. They could wick up water and
become stained or bleed colour into the carpet
Remove books, shoes, paper goods, fabrics, potted plants, and other items which may stain wet carpet or wick up
moisture
Turn on the air conditioner (no lower than 22 degrees) to speed up drying in the summer or in high humidity areas. If
the a/c unit is in a wet area, DO not turn it on
NEVER turn on ceiling lights or fans if the ceiling is wet
Remove area rugs from wet flooring or carpet
Move clothing or other fabric items to a dry place - empty drawers of all items in order for the cupboard, dresser, etc so
they can dry more easily
If the walls are wet, remove any decorative items from them
Dont use your home vacuum, since electrical shock may result, as well as certain damage to the equipment itself.
You can mop or squeegee standing water however
Dont place newspaper in traffic areas to walk on, since newspaper ink transfers easily to the wet carpet fibres and
may result in permanent staining.
Drymaster Carpet Cleaning Water Damage Restoration.
1300 662 188
Sydney.Melbourne.Brisbane.Adelaide.Perth.Gold Coast.Newcastle.Central Coast.Wollongong.Canberra.
