Michelle Belina michelle_belina@yahoo.
com
11733 West Softwind Drive
Sun City, AZ 85373
(602) 373-8811
HIGHLIGHTS OF QUALIFICATIONS
• Six Sigma Green Belt certified and Black Belt trained
• Well versed in general project management and pursuing CAPM certification
• Strong analytical skills and excellent research skills
• Effective communicator with the ability to influence others without authority
• Advanced Microsoft skills, including Visio, Access and Project
• Exceptional time management, organizational and multitasking skills, resulting in the ability to
manage a heavy workload, competing priorities and tight deadlines
EMPLOYMENT HISTORY
March 2009 – Present Financial Analyst I American Express
• Managed strategic initiatives for the department, including: Kaizen quality improvements,
reengineering exercises and execution, Sales and Use Tax alignment, Good Citizenship, RL
updates, global CSAT and Hackett benchmarking
• Developed and managed cost per transaction metrics
• Initiated quality projects using Six Sigma methodology to generate savings, close control
gaps and mitigate risk
• Managed and reported on the status of all departmental projects along with BAU and
compliance related deliverables
• Developed and managed the incremental work report to track changes in effort per
headcount
• Managed charge-outs, monthly GL and VPM analysis and tracking spend to forecast
• Completed other ad hoc projects, analysis and presentations as required
May 2006 – February Executive Assistant II American Express
2009
• Managed projects including the black car compliance project and the sales tax accuracy project
• Assisted team with special projects, including the implementation of the employee travel
compliance process
• Implemented and managed incremental work reporting and the project plan for all projects
within the department
• Assisted with managing departmental budget and headcount charge-outs
• Standardized processes across multiple departments and assisted with numerous audits in
various departments
• Assisted with the editing and overall improvement of the Global Employee Travel Policy and
market addenda
• Provided administrative support for one director, four managers and 50 staff
• Planned and coordinated large group functions with up to 125 employees
November 2005 – May Paralegal Michael R. Mizel, P.C.
2006
• Analyzed extensive paperwork to identify inconsistencies and determine the legitimacy of
documents for court proceedings
• Assisted in all phases of case preparation, including discovery and trial, drafting of pleadings,
file management and records summarization at a busy family, criminal and civil litigation
practice
• Handled all client billing, payables, receivables and tax preparation
March 2004 – November Office Manager Management Action
2005 Programs
• Analyzed existing marketing materials and assisted the Sales Department with their
refinement
• Prepared diverse media presentations and materials for regular leadership development
workshops and client meetings
• Conducted customer and vendor surveys
December 2002 – Contract Administrator Quality Distributors,
December 2003 LLC.
• Supported the Sales Managers by organizing market rollout projects
• Audited and maintained all dealer contracts and provided support for confidential legal
proceedings
• Acted as assistant to the President, completing expense reports and research projects
March 2002 – December Office Manager American Connections,
2002 LLC.
• Responsible for bookkeeping, daily cash reconciliation and deposits, invoicing, inventory
management, contract administration, commission calculations, shipping, file management
and database administration
July 2001 – February Sales Consultant Qwest Communications
2002
• Maintained the highest level of customer service, recommending products and services to
meet customer’s needs
• Subsequently followed up to ensure correct products and services were received and resolved
any discrepancies
August 1999 – April 2001 Provisioner Getnet
International/ClearData
• Acted as a liaison between Getnet and various CLEC’s, ensuring circuit orders were turned
around in a timely manner
• Worked with the Sales team to ensure the customer’s expectations were in-line with the
carrier’s resource capabilities
EDUCATION
Pursuing a bachelor’s degree from Pennsylvania State, graduation 2011; currently maintaining 3.8
GPA.
