Organizational
Behavior
HEC Paris
Schulte & Yong, 2011
Class 2
Kevyn Yong
[email protected]
Spring 2014
Multi-Phase Decision-Making
Understanding
Appropriate?
Understand
the Decision
and Goals
Alternatives
Sufficient?
Generate
Additional
Alternatives
Information
Adequate?
Acquire &
Evaluate
Information
Terminate
& Commit?
Distinction
Based on
Overall Value
Organizational
Behavior
HEC Paris
PB Technologies
Goal: To recommend a candidate for the Sr. VP
position.
Review the information and select an initial
preference. Note the evidence in support of your
decision on the initial preference form.
You have 15 minutes to prepare your analysis and
complete the initial preference form.
Organizational
Behavior
HEC Paris
PB Technologies
Use the confidential information ANY way you
want.
Each piece of information has EQUAL weight.
Positive = +1, Negative = -1, Neutral = 0
DECISION KEY: no. of positives minus no. of
negatives.
Organizational
Behavior
HEC Paris
PB Technologies
Your group has 30 minutes to make a
group decision.
The group must reach a decision.
Please be back in the room by ___ pm.
Organizational
Behavior
HEC Paris
Distribution of Information
Positive
Negative
Neutral
Total
Suzanne
Kristen
Nancy
3
(2 shared)
3
(1 shared)
2
(1 shared)
8
(4 shared)
5
(4 shared)
2
(1 shared)
2
(0 shared)
9
(5 shared)
6
(2 shared)
1
(1 shared)
1
(1 shared)
8
(4 shared)
Distribution of Information
Suzanne
Kristen
Nancy
Shared: Good attention to detail.
Shared: Completed managerial
leadership program sponsored by
company.
Unique: Got good reviews as chair
of company dispute resolution
committee. (Ops)
Shared: An excellent public speaker.
Shared: Detail-oriented personality.
Shared: Played a key role in stock
issue for Tech. Solns., Inc. 2 yrs ago.
Shared: Worked in London for 2 yrs in
the finance div. Of Europrean
operation of Tech. Solns., Inc.
Unique: Staff says she is a master at
understanding and using
organizational politics to her
advantage (Ops).
Shared: Completed managerial
leadership course offered by
company.
Shared:Published extensively on
how to improve internal audit
practices.
Shared: Extensive international
travel and business consulting.
Unique: Good insight into
organizational politics (Ops).
Unique: Good attention to detail.
Unique: Subordinates report that
she is demanding but fair.
Shared: Staff complain that she
can be moody.
Unique: Not an inspiring speaker.
(Ops)
Unique: Has a habit of being late
to meetings. (HR)
Shared: Some staff complain that she
can be moody.
Unique: Some staff complain that she
can be overbearing interpersonally.
(GC)
Shared: Does not remember to
recognize the contributions of
others once projects are
complete.
Shared: Likes to play chess.
Unique: Placed first in a local
photography contest.
Unique: Was the volunteer CFO of a
local homeless shelter for 2 yrs (Ops.)
Unique: Chaired the United Way
charity drive for Tech. Solns., Inc.
Shared: Organizaed farewell
tribute to the retiring CFO.
Hidden Profiles: Information Distribution in Groups
Commonly held Information
Discussed more attentively and for longer periods of time
Unique information
Not given the weight it should.
Consequence
Commonly held information has a greater influence on
decisions than uniquely held information.
This occurs independent of the validity of the information.
Organizational
Behavior
HEC Paris
Hidden Profiles: Solutions
The task is a problem to be solved, not a
judgment to be made.
Share all information.
Focus on unique information.
Rank rather than choose
Consider the alternatives one at a time.
Organizational
Behavior
HEC Paris
Multi-Phase Decision-Making
Understanding
Appropriate?
Understand
the Decision
and Goals
Alternatives
Sufficient?
Generate
Additional
Alternatives
Information
Adequate?
Acquire &
Evaluate
Information
Terminate
& Commit?
Distinction
Based on
Overall Value
Organizational
Behavior
HEC Paris
Brainstorming
Deep
Dive
at
IDEO
Organizational
Behavior
HEC Paris
Effective Brainstorming
Share and hear all ideas before doing anything
else.
Encourage wild ideas.
Dont criticize or evaluate.
Build on the ideas of others.
Have only one conversation at a time.
Stay focused on the topic.
Organizational
Behavior
HEC Paris
Knowledge Base (transactive memory)
Knowledge coordination (both
implicit and explicit):
What do we know?
Who knows what?
Where to go get knowledge?
How to get knowledge?
Organizational
Behavior
HEC Paris
Building Transactive Memory
Develops naturally but not quickly
Making skills/knowledge/expertise explicit
Teams that will work together should train
together (helps implicit coordination)
e.g. Electronic assembly teams
Documentation (helps explicit coordination)
Organizational
Behavior
HEC Paris
Types of Conflict in a group
Task conflict
Conflict about ideas and differences in viewpoints.
Interpersonal conflict
Involves dislike among members and feelings such as annoyance,
frustration, and irritation
Process conflict
Differences in understanding of duty and resource delegation,
such as who should do what and the scope of each members
responsibility.
Organizational
Behavior
HEC Paris
Effective conflict management
Clearly define shared goals.
Focus on Facts more rather than less.
Multiple Alternatives.
Maintain balanced power structures.
Resolve issues without forcing consensus.
Use humor as an aid to make difficult decisions.
Organizational
Behavior
HEC Paris
