Rita Ann Little | ritaann@woohoo.
com | 07123 456789
1 Northwest Apartments, 36-38 Clovely Road, Newgate, London, N11 1NN
PERSONAL STATEMENT
A motivated, adaptable and responsible professional seeking a full-time position to utilise the
organisational and communication skills developed through my previous employment.
I have a clear, logical mind with a practical approach to problem solving and a drive to see things
through to completion. I enjoy working on my own initiative or in a team. In short, I am reliable,
trustworthy, hardworking and eager to learn.
EMPLOYMENT
Service Professional
First Class Services, London, UK
[Link]
A leading provider of global concierge services.
September 2009-January 2011
Key Achievements:
Responsible for all initial interaction with members via phone and email.
Process and fulfill various requests:
o Wedding and event planning, venue research, vendor comparisons.
o Domestic and international holiday itineraries and travel logistics.
o Group dining suggestions and reservations for special occasions and holiday
celebrations.
o Product and service provider research.
o Locating specialised and hard to find items.
Utilise market research skills to efficiently complete last-minute requests.
Liaising with venues, suppliers and management.
Manage multiple tasks at once and working under tight deadlines.
Build written content and local knowledge for key cities and countries to provide members
with thorough and accurate information.
Identify member and marketplace trends and provide insight company-wide.
Consistently provide high-level customer service, in a fast paced environment.
Create meaningful relationships and drive brand loyalty through engaging and informed
conversations and interactions with members.
Regularly carried out administrative duties such as maintaining UK and Europe
databases, booking meeting rooms and corporate travel.
Assisted team with writing and editing company documents.
Share feedback and overall suggestions for improvement to ensure a continual focus on
offering the highest quality of service.
Sales Advisor
The Trading Co, Sunderland, UK
May 2004- February 2009
Key Achievements:
Welcome and assist customers with product selections and purchases.
Dealing with customer complaints and adhering to the companys complaint procedures.
Monitoring and updating sales display areas.
Responsible for the stores operation during defined periods.
Train new sales staff in stores operations and procedures.
Processing sales data, sales progress reports and other sales related records and
reports.
Carry out stock management and store operation processes to help minimise risk and
costs.
Ensure the security of all aspects of the store including staff, cash, IT, building and stock.
EDUCATION
2006-2009:
2004-2006:
2003-2004:
1998-2003:
Northumbria University, Newcastle, UK
BA (Hons) Drama and Scriptwriting, 2:1
City of Sunderland College, Sunderland, UK
BTEC National Diploma in Acting, Triple Distinction
City of Sunderland College, Sunderland, UK
BTEC First Diploma in Performing Arts, Triple Distinction
Thornhill Comprehensive School, Sunderland, UK
8 GCSE Qualifications, Grades B-E
PERSONAL INTERESTS
I am passionate about theatre and I enjoy seeing the latest shows in my spare time. I enjoy
attending scriptwriting groups and meeting people with similar interests. I love travelling, watching
live music, learning German and spending time with my friends.
KEY COMPETENCIES
Experience using Microsoft: Word, Excel, PowerPoint, and Outlook.
Experience in use of the Internet and email.
Able to work using both Windows and MAC operating systems.
Beginners German (Level 3) Cactus Language certificates.
Fire Warden Training Certificate (System Concepts).
REFERENCES
References are available on request.
