Ev

The English

es you to the

Everyday Dialogues
Making a Grocery List
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns
being each character. Practice your intonation and
pronunciation.

Ruth: Im out of sugar and flour. I m going to the

grocery store. Can I get anything for you?
Anna: Uh, let me think. I need some bread.
Ruth: How much do you want?
Anna: Id like two loaves.
Ruth: Do you need anything else?
Anna: No. I think thats all. Do you want me to pay
you now?
Ruth: No. Thats okay. You can pay me when I get
back.
Anna: Okay. Thanks. See you later.
Ruth: Bye.

Find New Expressions

Write down any useful or new expressions and words in
the fields below.

New Words List

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Everyday Dialogues
Making a Grocery List
2. Practice
Work with your partner. Role-play the dialogue, substituting the different expressions below. Then reverse roles.

Im out of sugar and flour.

I dont have any sugar or flour.
I need some sugar and flour.

I need some bread.

some eggs.
some peanut butter.
some toothpaste.
some soap.
Can I get anything for you?
Do you need anything?
some tuna.
some cereal.
Would you like me to pick up anything for you?
some dish detergent.
I need some bread.
Im out of bread.
I dont have any bread.
Id like some bread.
Could you get me some bread?

How much do you want?

How much do you need?
How much should I get?

Id like two loaves.

I need two dozen.
one jar.
one tube.
three bars.
two small cans.
one box.
one large bottle.

Do you need anything else?

Is that everything?
Is that all?

No. I think thats all.

thats everything.
thats it.

3. Vocabulary
Match the quantity with the product.

Do you want me to pay you now?

Should I pay you now?
Should I give you the money now?

No. Thats okay. You can pay me when

I get back.
No. Thats fine. You can pay me later.
Ill get it later.

1. tube

tuna

2. dozen

peanut butter

3. can

dish detergent

4. bar

cereal

5. loaf

eggs

6. jar

toothpaste

7. box

soap

8. bottle

bread

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4. Dialogue Building
Complete the dialogue below with appropriate expressions.

Ruth:

sugar
and flour. I m going to the grocery store.
?

Anna:

Uh,

Ruth:

How much do you want?

Anna:

Ruth
Anna:

?
No. I think
?

Ruth:

No.

Anna:

Okay. Thanks. See you later.

Ruth:

Bye.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

3
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Everyday Dialogues
Asking for Directions
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns
being each character. Practice your intonation and
pronunciation.
Andrea: Excuse me. Can you tell me how to get to the
post office?
Man on the street: No, Im sorry. I dont know. Im from
out of town.
(a minute later)
Andrea: Excuse me. Do you know where the post office
is?
Second Man: Sure. Its not far from here. Walk straight
ahead until you get to Main street. Then
Andrea: Sorry to interrupt you. How many blocks is that?
Second Man: Its about two or three blocks. Its the first
traffic light you come to. When you get to Main Street, turn
right and walk one block to Broadway. Then turn left and go
about half a block.

Find New Expressions

Write down any useful or new expressions and words in
the fields below.

New Words List

Andrea: Which side of the street is it on?

Second Man: Coming from this direction, itll be on your
right side. Its in the middle of the block, next to the
Sweets Ice Cream Shop. You cant miss it. Do you want
me to repeat any of that?
Andrea: No. thats okay. Ive got it. Thanks a lot.
Second Man: Youre welcome.

2. Practice
Work with your partner. Role-play the dialogue, substituting
the different expressions below. Then reverse roles.
Can you tell me how to get to the post office?
Can you tell me where the post office is?
Do you know where the post office is?
the museum
the theater
... continued on the next page
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2. Practice - continued
How do I get to the bank?
to the zoo
to the school
to the train station

Im sorry. I dont know.

Im afraid not.
Im afraid I cant.

Sure. Its not far from here.

Yes. Its quite close to here.
Its only about a ten minute walk from here.

Walk straight ahead until you get to Main Street.

Walk down the street
Walk three blocks
Walk up the block
Keep walking in this direction until

How many blocks is that?

How far is that?

Its about two or three blocks.

Its about a five minute walk.

Its the first traffic light you come to.

Its the second intersection you come to.

Turn right.
Turn left.

Its next to the Sweets Ice Cream Shop.

Its beside the bank.
Its between the pharmacy and the bank.
Its across the street from a big church.

Its in the middle of the block.

Its at the end of the block.
Its on the corner.

Do you want me to repeat any of that?

Is that clear?
Do you understand?

Im from out of town.

I dont live here. Im just a visitor.
I really dont know the city very well.

Itll be on your right side.

Its on your left.
You cant miss it.
Its easy to find.

No. Thats okay. Ive got it.

Its okay. I understand.
Yes. Its very clear.

3. Review
In the space below, draw a neighborhood map with streets and avenues. Include several buildings such as a
bank, post office, grocery store, pharmacy, school, beauty salon, restaurant, gas station, etc. Then work with a
partner and practice giving directions to different locations. Use the following expressions: walk along, turn right,
turn left, go two blocks, its on the corner, its beside, its next to, its in the middle of the block, it s on the
corner, its across the street from, etc.

2
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Everyday Dialogues
Asking for Directions
4. Dialogue Building
Complete the dialogue below with appropriate expressions.

Andrea:

Excuse me.

Man on the street:

No.

the post office?

(a minute later)
Andrea:

Excuse me.

Second Man:

Sure. Its

post office is?

Main Street.
Andrea:
Second Man:

?
Its about two or three blocks. Its the first

you come to. When you get to

Main Street,

Andrea:

Which side of the street is it on?

Second Man:

Coming from this direction,

side. Its
of the block,

the

Sweets Ice Cream Shop.

Andrea:

No. Thats okay.

Second Man:

Youre welcome.

. Thanks a lot.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from
page 2. Then practice the dialogue and present it to your class.

3
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Everyday Dialogues
At a Restaurant
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns
being each character. Practice your intonation and
pronunciation.
Customer: Wed like a table for four, please.
Hostess: Do you have a reservation?
Customer: No, we dont.
Hostess: Im afraid there will be about a ten or fifteen
minute wait.
Customer: Thats okay.
Hostess: Would you like smoking or non-smoking?
Customer: Non-smoking, please.

Find New Expressions

Hostess: And would you prefer a table or a booth?

Customer: It doesnt matter.
Hostess: Would you rather sit inside or on the patio?

Write down any useful or new expressions and words in

the fields below.

New Words List

Customer: The patio would be nice

Hostess: Okay. Ill take your name and call you when the
table is ready.
Customer: Its Montague.
Hostess: Could you spell that please?
Customer: M O N T A G U E. Could we look at some
menus while were waiting
Hostess: Certainly. Here you are.
Customer: Thank you.

2. Practice
Work with your partner. Role-play the dialogue, substituting
the different expressions below. Then reverse roles.
Wed like a table for four, please.
Do you have a table for four?
Is there a table for four available?

...continued on the next page

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Everyday Dialogues
At a Restaurant
2. Practice - continued
Do you have a reservation?
Have you got a reservation?
Did you make a reservation?

No, we dont.
No, we didnt.

Im afraid there will be about a ten or fifteen minute wait.

Im sorry, but you may have to wait about ten or fifteen
minutes.

Thats okay.
Thats fine.
No problem.

Would you like smoking or non-smoking?

Would you prefer smoking or non-smoking?
Would you rather have smoking or non-smoking?

Would you prefer a table or a booth?

Would you like a table or a booth?
Would you rather have a table or a booth?

It doesnt matter.
We dont care.
Its not
important.

Would you rather sit inside or on the patio?

Would you prefer to sit inside or on the patio?
Would you like to sit inside or on the patio?

The patio would be nice.

Wed prefer the patio.
Wed like the patio.

Ill take your name.

Ill write your name down.
Can you please give me your name.

Ill call you when the table is ready.

Ill call you when the table is available.
Ill call you when you can sit down.

Could you spell that please?

Could you spell your name for me please?
How do you spell your name?

Could we look at some menus while were waiting?

May we look over the menu before we sit down?

Certainly. Here you are.

Of course. Here you go.
Sure. Have a look at these

3. Vocabulary
Write words from the dialogues that have the same meanings as the words below.
1. ready
2. a place that has been saved for you
3. person who greets you at the restaurant
4. person who goes to a restaurant to buy food
5. like better
6. a place to sit outside
7. place to sit in a restaurant with a table and benches
8. a list of the food available in a restaurant

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4. Dialogue Building
Complete the dialogue below with appropriate expressions.

Customer:

for four.

Hostess:
Customer:

?
No,

Hostess:
.
Customer:

Hostess:
smoking or non-smoking?
Customer:

Non-smoking, please.

Hostess:

a table
or a booth?

Customer:

Hostess:

sit inside
or on the patio?

Customer:
Hostess:
Customer:

Okay.
and call you when the table is

Its

Hostess:

spell
?

Customer:

.
?

Hostess:
Customer:

Here you are.

Thank you.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.
3
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Everyday Dialogues
At the Doctors
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns
being each character. Practice your intonation and
pronunciation.

Dr. Barnes: Good morning, Mr. Perez. How are you

feeling today?
Mr. Perez: I have a bad sore throat.
Dr. Barnes: When did it start?
Mr. Perez: Three days ago.
Dr. Barnes: Do you have any other symptoms?
Mr. Perez: I have a slight fever.

Find New Expressions

Dr. Barnes: Okay. Ill have a look at your throat. Im

going to give you a prescription for an antibiotic.

Write down any useful or new expressions and words in

the fields below.

Mr. Perez: How often should I take it?

Dr. Barnes: Take a pill three times a day for seven
days. Youll probably start to feel better in a couple of
days.

New Words List

Mr. Perez: Thank you, Doctor Barnes.

2. Practice
Work with your partner. Role-play the dialogue, substituting
the different expressions below. Then reverse roles.

How are you feeling today?

What seems to be the problem?
Whats bothering you?
Whats the matter?
...continued on the next page

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2. Practice - continued
I have a bad sore throat.
I have a terrible cough.
I have a migraine headache.
I have a stomach-ache.
I have a rash on my arm.
I have a slight fever.
It hurts when I swallow.
I have a bad cold.
I feel nauseated.
I am vomiting.
Its very itchy.
I have the chills.

When did it start?

How long have you had it?
How long has it been bothering you?

Ill have a look at your throat.

Let me look at your arm.
Ill examine your ears.

Take a pill three times a day for seven days.

Take the cough syrup before bedtime every night for a
week.
Use these drops twice a day for ten days.
Apply the cream to your rash twice a day until it
disappears.

Three days ago.

It started last week.
Since Monday.
About three days.
Do you have any other symptoms?
Does anything else hurt?
Is anything else bothering you?

Im going to give you a prescription for

an antibiotic.
Ill write you a prescription for some cough
syrup. Heres a prescription for a pain killer.
Heres a prescription for an ointment.

Youll probably start to feel better in a couple of days.

Youll probably start to feel better by the end of the week.
Youll probably start to feel better by three or four days.
It will probably clear up in a few days.
3. Health problems. Match the symptoms.
1. flu
2. rash
3. nauseated
4. cough
5. sore throat
6. cut finger
7. sprained ankle
8. big bruise
9. back-ache
10. cold

a. sore chest
b. cant swallow
c. cant walk
d. purple skin
e. cant bend
f. red, itchy skin
g. sneezing
h. vomiting
i. fever and chills
j. bleeding

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4. Dialogue Building
Complete the dialogue below with appropriate expressions.

Doctor:

Good morning,

Patient:

I have

Doctor:
Patient:
Doctor:

Is anything else bothering you?

Patient:

Doctor:

Ill have a look at

Heres a prescription

Patient:
Doctor:

Patient:

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

3
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Everyday Dialogues
At the Pharmacy
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns
being each character. Practice your intonation and
pronunciation.

Customer: Id like to have this prescription filled

please.
Pharmacist: Have you taken this medicine before?
Customer: No I havent.
Pharmacist: You have to take one pill three times a
day for seven days.
Customer: Are there any side effects?
Pharmacist: Yes. You may feel drowsy.
Customer: What about precautions?
Pharmacist: Dont drive when you take this
medicine.

Find New Expressions

Write down any useful or new expressions and words in
the fields below.

New Words List

Customer: When will the prescription be ready?

Pharmacist: You can pick it up about three oclock.
Customer: Okay. Thank you. See you later.

2. Practice
Work with your partner. Role-play the dialogue, substituting
the different expressions below. Then reverse roles.

Id like to have this prescription filled please.

Could you please fill this prescription for me.
I need to have a prescription filled.

...continued on the next page

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2. Practice - continued
You have to take one pill a day for seven days.
Youve got to take one tablet with each meal.
You should take two teaspoons before bedtime.
You need to apply the ointment daily.
Are there any side effects?
Will there be any side effects?
Will I feel any side effects?
You may feel drowsy.
You may feel sleepy.
You may get a headache.
You might feel dizzy.
You could feel a little nauseated.

Dont drive when you take this medicine.

You shouldnt drink alcohol when you take this medicine.
Dont take this if you are pregnant or nursing a baby.
Dont exceed the recommended dosage.

When will the prescription be ready?

When can I pick it up?
When will it be filled?

You can pick it up about three oclock.

It will be ready this afternoon.
You can get it later today.

3. Vocabulary
Match the words on the left with the correct meaning on the right.
1. drowsy

feeling like you have to vomit

2. nauseated

a kind of medicine used on skin

3. pregnant

be more than

4. precaution

a mother giving her milk to her baby

5. dizzy

suggested

6. nursing

sleepy

7. exceed

expecting a baby

8. recommended

amount of medicine to take

9. dosage

feeling like everything is turning

10. ointment

taking care so something bad doesnt happen

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4. Dialogue Building
Complete the dialogue below with appropriate expressions.

Customer:

filled please.

Pharmacist:
Customer:

No I haven t.

Pharmacist:

You should take

.
Customer:

Pharmacist:

Yes. You may feel

Customer:

What about

.
?

Pharmacist:
.
Customer:

When
?

Pharmacist:
.
Customer:

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

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Everyday Dialogues
At the Post Office
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns being
each character. Practice your intonation and pronunciation.

Postal Clerk: Can I help you?

Customer: Yes. Id like to send this package to Toronto,
Canada.
Postal Clerk: How would you like to send it?
Customer: How much will it be by airmail?
Postal Clerk: Let me weigh it and check.
(a minute later) Itll be $18.50.
Customer: How long will it take to get there?

Find New Expressions

Postal Clerk: It should take about four or five business days.

Write down any useful or new expressions and

words in the fields below.

Customer: Okay, Ill send it by air.

Postal Clerk: Please fill out this customs declaration form. The
postage includes $100 insurance. Would you like to buy any extra
insurance?

New Words List

Customer: No thanks. Thats enough.

Postal Clerk: You forgot to put your return address on the
parcel.
Customer: Oh, thanks. Ill do that now.
Postal Clerk: Is there anything else youd like?
Customer: Yes. Id like to buy a package of 25 stamps.
Postal Clerk: Okay. Here you are. The total bill for the parcel and
the stamps is $28.50.
Customer: Okay. Here you go.
Postal Clerk: Thank you. Heres your receipt. Your tracking
number is on the receipt.
Customer: Thanks. Oh, by the way. Where is the mail slot? I
have some stamped letters to mail.
Postal Clerk: Just below the counter. Have a nice day.

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2. Practice
Work with your partner. Role-play the dialogue, substituting the different expressions below. Then reverse roles.
Can I help you?
May I help you?
How can I help you?

Id like to send this package.

Id like to send this parcel.
I want to mail this letter.

How much will it be by airmail?

by parcel post?
by ground transportation?
by special delivery?
by express delivery?
by registered mail?
by overnight delivery?
by priority service?

How would you like to send it?

How do you want to mail it?

Let me weigh it and check.

Let me see.
Lets see.
Ill check.

Itll be $18.50.
That will be $18.50.
That will cost $18.50.
That comes to $18.50.

It should take about four or five days.

It will probably take about four or five days.
IIt will be delivered in about four or five days.

You forgot to put your return address on the parcel.

You forgot to write the zip code.
You forgot to include the postal code.

Is there anything else youd like?

Would you like anything else?
Can I get you anything else?
Is there anything else I can do for you?

Yes, Id like to buy a package of stamps.

Id like to purchase a money order.
I want a change of address form.
Id like to have my mail held for two weeks.
Id like to send a registered letter.
Id like to buy some packing boxes, string and tape.
I need some padded envelopes.

Here you are.

Here it is Here
they are. Here
you go.

Where is the mail slot?

Can you tell me where the mail box is?

Just below the counter.

Right outside the door.

Everyday Dialogues
At the Post Office
3. Expand Your Vocabulary
A. Odd One Out - Underline the word or expression in each group that does not belong and explain why.

1. postal carrier,

mail slot,

mail man,

letter carrier

2. zip code,

return address,

postal code,

registered delivery

3. stamp,

post mark,

mail slot,

address

4. string,

mail box,

tape,

package

5. express,

priority,

stamp,

airmail

6. postcard,

letter,

parcel,

mail slot

B. Fill in the Blanks in the following sentences with the correct word from the dialogue or practice section
of the lesson.

A fast way to send a letter is by

If you send something very valuable, you should buy

If you want the person who will receive the letter or package to sign for it, you can send it by
mail.
If a parcel you send gets lost in the mail, the

number on your receipt will help locate it.

If you want to send money safely through the mail, you should purchase a

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Everyday Dialogues
At the Post Office
4. Dialogue Building
Complete the dialogue below with the appropriate expressions.

Postal Clerk:

Can I help you?

Customer:

Yes.

this package to
.

Postal Clerk:

How

Customer:

How much will it be

Postal Clerk:

(a minute later)

Customer:

How long will it take to get there?

Postal Clerk:

Customer:

Okay, Ill send it

Postal clerk:

Please fill out this

.
form.

The postage includes $100 insurance. Would you like to buy any extra insurance?
Customer:

No thanks. Thats enough.

Postal Clerk:

You forgot to

Customer:

Oh, thanks. Ill do that now.

Postal Clerk:

Is there anything else

Customer:

Yes.

Postal Clerk:

Okay.

$
Customer:

Okay. Here you go.

Postal Clerk:

Thank you.

Customer:

Thanks. Oh, by the way.

I have some stamped letters to mail.

Postal Clerk:

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

4
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Everyday Dialogues
At the Post Office
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns being
each character. Practice your intonation and pronunciation.

Postal Clerk: Can I help you?

Customer: Yes. Id like to send this package to Toronto,
Canada.
Postal Clerk: How would you like to send it?
Customer: How much will it be by airmail?
Postal Clerk: Let me weigh it and check.
(a minute later) Itll be $18.50.
Customer: How long will it take to get there?

Find New Expressions

Postal Clerk: It should take about four or five business days.

Write down any useful or new expressions and

words in the fields below.

Customer: Okay, Ill send it by air.

Postal Clerk: Please fill out this customs declaration form. The
postage includes $100 insurance. Would you like to buy any extra
insurance?

New Words List

Customer: No thanks. Thats enough.

Postal Clerk: You forgot to put your return address on the
parcel.
Customer: Oh, thanks. Ill do that now.
Postal Clerk: Is there anything else youd like?
Customer: Yes. Id like to buy a package of 25 stamps.
Postal Clerk: Okay. Here you are. The total bill for the parcel and
the stamps is $28.50.
Customer: Okay. Here you go.
Postal Clerk: Thank you. Heres your receipt. Your tracking
number is on the receipt.
Customer: Thanks. Oh, by the way. Where is the mail slot? I
have some stamped letters to mail.
Postal Clerk: Just below the counter. Have a nice day.

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2. Practice
Work with your partner. Role-play the dialogue, substituting the different expressions below. Then reverse roles.
Can I help you?
May I help you?
How can I help you?

Id like to send this package.

Id like to send this parcel.
I want to mail this letter.

How much will it be by airmail?

by parcel post?
by ground transportation?
by special delivery?
by express delivery?
by registered mail?
by overnight delivery?
by priority service?

How would you like to send it?

How do you want to mail it?

Let me weigh it and check.

Let me see.
Lets see.
Ill check.

Itll be $18.50.
That will be $18.50.
That will cost $18.50.
That comes to $18.50.

It should take about four or five days.

It will probably take about four or five days.
IIt will be delivered in about four or five days.

You forgot to put your return address on the parcel.

You forgot to write the zip code.
You forgot to include the postal code.

Is there anything else youd like?

Would you like anything else?
Can I get you anything else?
Is there anything else I can do for you?

Yes, Id like to buy a package of stamps.

Id like to purchase a money order.
I want a change of address form.
Id like to have my mail held for two weeks.
Id like to send a registered letter.
Id like to buy some packing boxes, string and tape.
I need some padded envelopes.

Here you are.

Here it is Here
they are. Here
you go.

Where is the mail slot?

Can you tell me where the mail box is?

Just below the counter.

Right outside the door.

Everyday Dialogues
At the Post Office
3. Expand Your Vocabulary
A. Odd One Out - Underline the word or expression in each group that does not belong and explain why.

1. postal carrier,

mail slot,

mail man,

letter carrier

2. zip code,

return address,

postal code,

registered delivery

3. stamp,

post mark,

mail slot,

address

4. string,

mail box,

tape,

package

5. express,

priority,

stamp,

airmail

6. postcard,

letter,

parcel,

mail slot

B. Fill in the Blanks in the following sentences with the correct word from the dialogue or practice section
of the lesson.

A fast way to send a letter is by

If you send something very valuable, you should buy

If you want the person who will receive the letter or package to sign for it, you can send it by
mail.
If a parcel you send gets lost in the mail, the

number on your receipt will help locate it.

If you want to send money safely through the mail, you should purchase a

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Everyday Dialogues
At the Post Office
4. Dialogue Building
Complete the dialogue below with the appropriate expressions.

Postal Clerk:

Can I help you?

Customer:

Yes.

this package to
.

Postal Clerk:

How

Customer:

How much will it be

Postal Clerk:

(a minute later)

Customer:

How long will it take to get there?

Postal Clerk:

Customer:

Okay, Ill send it

Postal clerk:

Please fill out this

.
form.

The postage includes $100 insurance. Would you like to buy any extra insurance?
Customer:

No thanks. Thats enough.

Postal Clerk:

You forgot to

Customer:

Oh, thanks. Ill do that now.

Postal Clerk:

Is there anything else

Customer:

Yes.

Postal Clerk:

Okay.

$
Customer:

Okay. Here you go.

Postal Clerk:

Thank you.

Customer:

Thanks. Oh, by the way.

I have some stamped letters to mail.

Postal Clerk:

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

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Everyday Dialogues
Going Shopping
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns being
each character. Practice your intonation and pronunciation.

Clerk: Can I help you?

Customer: Im just looking right now, thank you.
Clerk: Everything in this department is on sale today. If I can
be of any help, just let me know.
(ten minutes later)
Customer: Can I try this sweater on please?
Clerk: Certainly. The dressing rooms are over there.
(a few minutes later)
Clerk: How was it?
Customer: Its a little bit too big. Do you have a smaller size?
Clerk: Did you check the rack?
Customer: Yes, but there werent any.

Find New Expressions

Write down any useful or new expressions and
words in the fields below.

New Words List

Clerk: Ill have a look in the back. Ill be back in a minute.

(a minute later)
Clerk: Yes. We have one.
Customer: Great. Ill take it.
Clerk: How would you like to pay for that?
Customer: Do you take debit cards?
Clerk: Yes, of course. But if you would like to open an account
with us today, youll receive 10% off your first purchase.
Customer: Okay. That sounds good.
Clerk: Just fill out this form and Ill give you a temporary card
today. Your actual card will be mailed in about two weeks. With
the sale and the extra 10% discount, your purchase comes to
$49.99, including tax.
Customer: What a bargain! Thank you.

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2. Practice
Work with your partner. Role-play the dialogue, substituting the different expressions below. Then reverse roles.
Im just looking right

Can I help you?

now.
May I help you?

Everything in this department is on sale today.

All the sweaters are on sale today.
Everything in the store is 25% off today.

Im just browsing.

If I can be of any help, just let me know.

If you need anything, just let me know.
Can I try this sweater on please?
May I try this dress on please?
blouse
suit
jacket
shirt
How was it? How were they?
How did it fit? How did they fit?
How did you like it?
How did you like them?

Its a little too big.

too loose
too long
Its a little too small.
too tight
too short
I dont like the
color.
I dont like the style.
Yes, of course.
Yes, certainly.

That sounds good.

That sounds great.

Just fill out this form.

Just complete this application.
What a bargain!
What a good deal!
What a savings!

Can I try these pants on please?

May I try these shoes on please?
these boots
these pajamas
these shorts

Do you have a smaller size?

Do you have a bigger size?
Do you have any other colors?
Do you have any other styles?
Does it come in other colors?
Do you take debit cards?
Do you accept Visa?
MasterCard?
American Express?
personal checks?

The dressing rooms are over there.

The fitting rooms are right here.
The change rooms are at the back.

Did you check the rack?

Did you look on the shelf?
Ill have a look in the back. Ill be back
in a minute.
Ill check the storage room. Ill be right back.
How would you like to pay for that?
How do you want to pay for that?

3. Vocabulary
Underline the word in each group that does not belong and explain why.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

shoes,
big,
blouse,
belt,
bathrobe,
cardigan,
belt,
socks,
tailor,
vest,

sweater,
small,
skirt,

slippers,
long,
shirt,

sandals
shorts
sweater

purse,
pajamas,
blouse,
bra,
scarf,
clerk,
suit,

coat,
vest,
turtleneck,
slip,
stockings,
dressmaker,
boots,

earrings
nightgown
pullover
panties
pantyhose
seamstress
sports jacket

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4. Dialogue Building
Complete the dialogue below with the appropriate expressions.
Clerk:
Customer:

?
Im

right now, thank you.

Clerk:

today.
, just let me know.

Customer:

Thanks. I will.

(ten minutes later)

Customer:
Clerk:

?
Certainly. The

are over there.

(a few minutes later)

Clerk:

Customer:

.
?

Clerk:
Customer:

?
Yes, but there werent any.

Clerk:
(a minute later)

Yes. We have one.

Customer:

Great. Ill take it.

Clerk:

Customer:

Do you take

Clerk:

Yes,

?
. But if you would like to open an account with us today, youll

receive 10% off your first purchase.

Customer:

Okay.

Clerk:

Just

.
this form and Ill give you a temporary card today. Your

actual card will be mailed in about two weeks. With the sale and the extra 10% discount,
your purchase comes to $49.99, including tax.
Customer:

What a

! Thank you.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.
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Everyday Dialogues
Going to a Movie
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns
being each character. Practice your intonation and
pronunciation.

Bill: Hi, Sara. Its Bill. Do you still feel like going to a
movie tonight?
Sara: Sure. How about you?
Bill: Yes. Id like to. What movie should we see?
Sara: I heard that Imagination is very good.
Bill: Whats it about?
Sara: I think its a sci-fi movie.

Find New Expressions

Bill: Do you know whos in it?

Write down any useful or new expressions and words in

the fields below.

Sara: No, I dont.

Bill: Okay. It doesnt matter. Wheres it playing?
Sara: Its at the Capital on Broadway. Do you want to go to
an early show or a late one?

New Words List

Bill: Id prefer a late one. How about you?

Sara: Thats fine. Hold on a minute. Ill check the listings
in the newspaper. The late one starts at 9:45. Do you want
to meet at the theater at 9:30?
Bill: Sure. Thats great. See you tonight about 9:30.
Sara: Bye.

2. Practice
Work with your partner. Role-play the dialogue, substituting
the different expressions below. Then reverse roles.
Do you still feel like going to a movie tonight?
Do you still want to go to a movie tonight?
Are you still in the mood for a movie tonight?
Are you still up for a movie tonight?
...continued on the next page
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2. Practice - continued
Sure. How about you?
What about you?
Do you feel like it?

What movie should we see?

What movie would you like to see?
What movie do you want see?

I heard that Imagination is very good.

Imagination is supposed to be very good.
Imagination is getting very good reviews.

Whats it about?
What kind of movie is it?
Do you know anything about it?

I think its a sci-fi movie.

I think its a sci-fi

Do you know whos in it?

Do you know who the actors are?
Do you know whos starring in it?

movie.
a science-fiction.
a drama.
a comedy.
a war movie.
an action movie.
a mystery.
a romantic movie.
Wheres
it
playing? Wheres it
showing? Wheres it
on?
Where is it at?

a detective movie.
a western.
a documentary.
an animated movie.
a cartoon.
a foreign film.

Okay. It doesnt matter.

I dont care.
Its not important.
It doesnt make a difference.
Id prefer a late one.
Id rather go to a late one.

Do you want to go to an early show or a late one?

Do you prefer an early show or a late one?
Would you rather go to an early show or a late one?

Hold on a minute.
Wait a minute.

Ill check the listings in the newspaper.

the show times
the schedule Do you want to meet at the theatre at 9:30?
Would you like to meet at the theater at 9:30?
Should we meet at the theater at 9:30?
Lets meet at the theater at 9:30.

Hang on a minute.
Sure. Thats great.
Sounds good.
Thats fine.

3. Vocabulary
From the vocabulary on the previous page, complete the sentences below.
1. If I like funny movies, I should go to a
2. If I like love stories, I should go to a
3. If I like a lot of adventure, I should see an
4. If I like to see movies from other countries, I should go to a
5. If I like cowboy movies, I should go to a

.
movie.
movie.
.
.

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4. Dialogue Building
Complete the dialogue below with appropriate expressions.

Bill:

Hi, Sara. It s Bill.

tonight?

Sara:

Sure.

Bill:

Yes. I d like to.

?
Sara:
.
Bill:

Sara:

I think it s

Bill:

Do you know

?
Sara:

No, I don t.

Bill:

Okay.

Where s it

Sara:

It s at the Capital on Broadway.

?

Bill:

a late one.
?

Sara:

That s fine.
I ll check

.
in the

newspaper. The late one starts at 9:45.

at the theater at 9:30?
Bill:

Sure.

Sara:

Bye.

. See you tonight about 9:30.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.
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Everyday Dialogues
Going to the Bank
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns being
each character. Practice your intonation and pronunciation.

Frank: Hello. Im Frank Roberts, the Accounts manager. What

can I do for you?
Mark: Hi. My name is Mark Johnson. This is my wife, Lynn.
Weve just moved into town and would like some information
about opening a bank account.
Frank: What kind of account would you like to open?
Mark: We want to open a checking account.
Frank: How much would you like to deposit today?
Mark: I have $500 in cash as well as a payroll check for $800.
Frank: Okay. Ill get you the application forms to fill out.
Youll receive your new bank cards in about two weeks. Once
you have chosen your PIN, youll be able to use the bank
machine for deposits, withdrawals, bank transfers and payment
of bills.

Find New Expressions

Write down any useful or new expressions and
words in the fields below.

New Words List

Mark: Is there a service fee for this type of account?

Frank: There is no fee for a regular checking account. However,
for a small fee of $7.00 a month, we offer two hundred
personalized checks, full on-line banking services and a $500
overdraft protection. Would you be interested in that service?
Mark: Yes, that sounds good. Well take it. Do you have a 24
hour ATM?
Frank: Yes, of course. We also have a 24 hour drive-through
service at the side of the building.
Mark: When do you send out the monthly statements?
Frank: On the 5th of every month. Ill take your forms now. You
can endorse your check and go over to the teller. Shell handle
your deposit for you.
Mark: Thank you very much. Youve been very helpful.
Frank: Youre quite welcome. Hope to see you again soon.
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2. Practice
Work with your partner. Role-play the dialogue, substituting the different expressions below. Then reverse roles.
Hello. Im Frank Roberts.
Hi. My name is...
How do you do? Im .....

What can I do for you?

Is there anything I can do for you?
How can I help you?

We want to open a checking account. .... a checking account.

Wed like to open a checking account. .... a joint checking account.
Were interested in a checking account. .... a savings account.
How much would you like to deposit today?
How much do you want to deposit today?
I have $500 in cash as well as a payroll check for $800.
in addition to a travelers check for $800.
and a money order for $800.

Wed like some information about opening a

bank account.
Could you give us some information about
opening a bank account?
What kind of account would you like to open?
What kind of account do you want to open?
What kind of account are you interested in?
Ill get you the application forms to fill out.
Here are the application forms to fill out.
Ill get you the application form to complete.

Once you have chosen your PIN....

Youll receive your new bank cards in about two weeks.
Youll get your new bank cards .....
Well send you your new bank cards...

your personal identification number...

your personal security number....
Is there a service fee for this type of account?
Do you charge a service fee .....................?

Do you have a 24 hour ATM?

...a 24 hour automatic teller?
...an automatic bank machine?
...an automatic cash machine?

We offer two hundred personalized checks and

on-line banking services.

Would you be interested in that service?

Would you like that service? Yes. That sounds good. Well take it.
Do you want that service?
Yes. That sounds fine. Wed like that.
We also have a 24 hour drive-through service at the side of the
building.
drive-in window
....the back of the building.
....the rear of the building.

We provide two hundred checks and full

computer Internet services.
When do you send out the monthly
statements?
When do you mail out the monthly statements?
When will we receive our monthly statement?
You can endorse your check and go over to the
teller.
You can sign your check and go over to the
cashier.

Shell handle your deposit for

you. Shell look after your deposit
for you. Shell take your deposit.

Youre quite welcome.

Youre very welcome.

Thank you very much.

Thanks a lot.

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3. Odd One Out

Circle the word in each group that does not belong. Explain why.

1. teller,
2. safety deposit box,
3. security number,
4. deposit,
5. sign,
6. overdraft,
7. payroll check,
8. cash,
9. take out,
10. travelers check,

manager,
ATM,
PIN,
teller,
deposit,
negative balance,
personal check,
bills,
deposit,
teller,

statement,
cash machine,
telephone number,
withdrawal,
endorse,
extra money,
money from employer,
check,
withdraw,
money order,

security guard
bank machine
personal identification number
transfer
write your name
not enough money
paycheck
coins
remove
cash

4. Dialogue Building
Complete the dialogue below with the appropriate expressions.
Manager:

, the Accounts manager.

?
Customer: . This is my wife, Lynn. Weve just moved into town and
a bank
account.
Manager: What kind of account
?
Customer:
.
Manager: Okay.
deposit today?
Customer: I have $500 in cash
for $800.
Manager: Okay. Ill get you the application forms
.
your new bank cards in about two
weeks. Once you have chosen your
, youll be able to use the
bank machine for deposits,
, bank transfers and
payment of bills.
Manager: There is no fee for a regular checking account. However, for a small fee of $7.00 a month, we
two hundred personalized checks, full
and a $500
protection.
in that service?
Customer: Yes,
.
. Do you
have a 24 hour
?
Manager: Yes, of course. We also have a 24 hour drive-through
of the building.
Customer:
the monthly statements?
Manager: On the 5th of every month. Ill take your forms now. You can
your
check and go over to the
.
.
Customer: Thank you
. Youve been very helpful.
Manager:
. Hope to see you again soon.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

Everyday Dialogues
Hailing a Taxi
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns being
each character. Practice your intonation and pronunciation.

(At the Airport Taxi Stand)

Taxi Driver: Would you like a taxi, sir?
Gentleman: Yes, I would.
Taxi Driver: Do you have just the one suitcase?
Gentleman: Yes, thats it. Im going downtown. Is there a flat
rate or do you use the meter?
(The taxi driver picks up the suitcase and carries it to the trunk).
Taxi Driver: I use the meter.

Find New Expressions

(In the Taxi)

Write down any useful or new expressions and

words in the fields below.

Taxi Driver: Where would you like to go?

Gentleman: Im going to the Claremont Hotel on 5th and
Broadway.
Taxi Driver: Okay.

New Words List

Gentleman: About how long will it take to get there?

Taxi Driver: Oh, at this time of day, it wont take long about
fifteen or twenty minutes.
Gentleman: What do you think the fare will be?
Taxi Driver: Probably around twenty five dollars.
(Fifteen minutes later)
Taxi Driver: Here we are.
Gentleman: How much is that?
Taxi Driver: Thatll be $22.00.
Gentleman: Heres twenty five. Keep the change.
Taxi Driver: Thank you. Ill get the suitcase for you.
(The taxi driver opens the trunk.)
Taxi Driver: Here you go. Have a nice day.
Gentleman: Thank you.

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2. Practice
Work with your partner. Role-play the dialogue, substituting the different expressions below. Then reverse roles.
Would you like a taxi, sir?
Do you want a taxi, sir?
Would you like a cab?
Do you need a taxi?
Are you waiting for a taxi?

Yes, I would.
Yes, I do.
Yes, thanks.
Yes, I do.
Yes, I am.

Do you have just the one suitcase?

Do you have any luggage?
Do you have any bags?

Yes, thats it.

No. Just my computer. Ill keep it with me.
Yes. I have these two.

Is there a flat rate or do you use the meter?

Is there a set rate or do you use the meter?
Is there a fixed rate or do you use the meter?
Is there a fixed fare or do you use the meter?

Where would you like to go?

Where are you going?
Where to?

About how long will it take to get there?

Is it far?
How long a trip is it?
How long does it take?
At this time of day, it wont take long ...about 15 or 20 minutes.
The traffic is light now, so it shouldnt take long.
The traffic is quite heavy, so it may take awhile.
What do you think the fare will be? Probably around twenty-five
dollars.
What do you think it will cost?
Itll probably be
about. How much do you think it will be?
It might be
about
How much is that?
How much is it?
Whats the fare?

Thatll be $22.00.
Its $22.00.
Thats $22.00.
here.

Here we are.
Here you are.
This is it.
Okay.
Were

Heres twenty-five.
Here you are.
Here you go.

Ill get the

suitcase.
Ill get your bag.
Ill get the
luggage.

Everyday Dialogues
Hailing a Taxi
3. Expand Your Vocabulary
A. Odd One Out - Underline the word or expression in each group that does not belong and explain why.

1. taxi,

bus,

elevator,

subway

2. bag,

cart,

suitcase,

luggage

3. automobile,

boat,

car,

vehicle

4. fare,

cost,

rate,

expensive

5. fixed rate,

set rate,

variable rate,

flat rate

B. Fill in the Blanks - Choose the correct word from the list below to complete the sentences.

meter - tip - passenger - stand - trunk - fare - luggage

1. I gave the taxi driver a big

because he was very nice.

2. The airline will only allow you to take two pieces of

3. You cant park your car there. It is a taxi
4. The taxi driver told the
5. The taxi driver turned on the

.
.

to put on his seat belt.

as soon as he started to drive away from the house.

6. It is a long way from the airport to the center of the city, so the taxi

will be very

expensive.
7. Our new car has a big

, so we can take a lot of suitcases.

3
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Everyday Dialogues
Hailing a Taxi
4. Dialogue Building
Complete the dialogue below with the appropriate expressions.

(At the Airport Taxi Stand)

Taxi Driver:

Gentleman:

Yes, I am.

Taxi Driver:
Gentleman:

?
Yes,

(The taxi driver picks up the suitcase and carries it to the trunk.)
Im going downtown. Is there a
Taxi Driver:

or do you use the meter?

I use the meter.

(In the Taxi)

Taxi Driver:

Passenger:

Im going to the Claremont Hotel on 5th and Broadway.

Taxi Driver:

Okay.

Passenger:
Taxi Driver:

?
Oh,

, so it might take awhile.

Passenger:
Taxi Driver:

?
Probably around twenty five dollars.

(Fifteen minutes later.)

Taxi driver:

Here we are.

Passenger:

Taxi Driver:

$22.00.

Passenger
Taxi Driver:

. Keep the change.

Thank you. Ill get

for you.

(The taxi driver opens the trunk.)

Here you go. Have a nice day.
Passenger:

Thank you.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

4
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Everyday Dialogues
Introduction
1. Dialogue Reading
Read the dialogue with your partner a few times. Take
turns being each character. Practice your intonation and
pronunciation.

Amy: Mom, Id like you to meet my roommate,

Jennifer.
Mother: Hello Jennifer. Its nice to meet you.
Jennifer: Hi Mrs. Baxter. Im very pleased to meet
you. Amy has told me all about you.
Mother: Amy has told me all about you too. Ive
been looking forward to meeting you for a long
time.
Amy: Well, now that youve finally met, why dont
we sit down and have a cup of coffee?

Find New Expressions

Write down any useful or new expressions and words in
the fields below.

Jennifer: Sounds great.

New Words List

2. Practice
Work with your partner. Role-play the dialogue, substituting
the different expressions below. Then reverse roles.
Mom, Id like you to meet my roommate, Jennifer.
Id like to introduce you to my roommate.
Let me introduce you to my roommate.
I want you to meet my roommate.
this is my roommate, Jennifer.

...continued on the next page

1
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2. Practice - continued
Id like you to meet my roommate, Jennifer.
my husband
my wife
my son
my daughter
my colleague
my classmate
my friend
my boyfriend
my girlfriend
my neighbor
my fianc
my cousin
my uncle
my aunt
my nephew
my niece
my grand father
my grandmother
my father-in-law
my mother-in-law
Hello Jennifer.
Hi.
How do you do?
you.

Its nice to meet you

Im glad to meet you.
Im pleased to meet

Its nice to meet you.

Im happy to meet you.
Its a pleasure to meet you

Amy has told me all about you.

Amy has told me so much about you.
Ive heard so much about you.

Ive been looking forward to meeting you for a long time.

Ive wanted to meet you for a long time.
Ive been hoping to meet you for a long time.

Well, now that youve finally met

Well, now that youve finally been
introduced Well, now that you finally know
each other

Why dont we sit down and have a cup of coffee?

Lets sit down and have a cup of coffee.
have dinner.
have a chat.

Sounds great.
Sounds good.
Thats a good
idea. Id like that.

3. Vocabulary
Match the words on the left with the correct meaning on the right.
1. nephew
2. niece

a. person I study with

b. amy fathers brother

3. roommate

c. person I live beside

4. colleague
5. neighbor

d. my husbands mother
e. person I am engaged to marry

6. fianc
7. classmate

f. my uncles daughter
g. my sisters son

8. cousin

h. person I share my apartment with

9. mother-in-law
10. father-in-law

i. my fathers sister
j. person I work with

11. uncle
12. aunt

k. my brothers daughter
l. my husbands father

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4. Dialogue Building
Complete the dialogue below with appropriate expressions.

A:

,
my

,
.

B:
.
C:

has told me

B:

has told me
too.
for a long time.

A:

Well, now that

C:

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

3
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Everyday Dialogues
Job Interview
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns being
each character. Practice your intonation and pronunciation.

Interviewer: Hello, Mr. Stevens. My name is John Phillips. Im the

personnel director.
Applicant: Im pleased to meet you.
Interviewer: Please have a seat.
Applicant: Thank you.
Interviewer: According to your resume, you have several years of
office experience.
Applicant: Yes. Ive had over ten years experience.
Interviewer: Tell me about your qualifications.
Applicant: I can type 100 words per minute. Im proficient in many
computer programs. I have excellent interpersonal skills, I am well
organized, and Im a very fast learner.
Interviewer: I see that you have excellent references. Do you have
any questions about the position?

Find New Expressions

Write down any useful or new expressions and
words in the fields below.

New Words List

Applicant: Yes. What are the responsibilities in this position?

Interviewer: Were looking for someone to supervise two office
clerks, handle all the correspondence, arrange meetings and
manage the front office. Have you had any supervisory experience?
Applicant: Yes. I supervised three typists in my last position. What
are the office hours, Mr. Phillips?
Interviewer: 8:30 to 4:30, with an hour off for lunch. What are your
salary expectations, Mr. Stevens?
Applicant: I expect to be paid the going rate for this type of
position. Can you tell me about the benefits you offer?
Interviewer: Yes. We provide full medical and dental coverage, a
pension plan and a three week holiday per year.
Applicant: Thats very generous. When is the position available?
Interviewer: Were hoping the successful applicant can start at the
beginning of next month. Well finish our interviews tomorrow and
make a decision by the weekend. Well contact you next week.
Applicant: Thank you very much. Its been a pleasure meeting
you. I hope to hear from you soon.
Interviewer: Thank you for coming in to see us, Mr. Stevens.
1
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2. Practice
Work with your partner. Role-play the dialogue, substituting the different expressions below. Then reverse roles.
My name is John Phillips.
Im John Phillips.
Resources.

Im the personnel director.

Im the manager of Human

Im pleased to meet you.

Im happy to meet you.
Its nice to meet you.

Im in charge of hiring.
Please have a seat.
Please sit down.

According to your resume, you have several years of office experience.

Your resume tells us that you have several years of office experience.

Tell me about your qualifications.

What are your qualifications?
What qualifications do you have?

I can type 100 W.P.M.

Im able to type 100 W.P.M.

I am proficient in many computer programs.

Im able to use many computer programs.

I have excellent interpersonal skills.

I get along very well with people.

Do you have any questions about the position?

Would you like to ask anything about the job?

What are the responsibilities in this position?

What are the duties?

Were looking for someone to supervise two office clerks.

We want someone who can manage two office clerks.

Have you had any supervisory experience?

Have you ever been a supervisor?

What are your salary expectations, Mr. Stevens?

What salary do you expect?

I expect to be paid the going rate for this type of position.

I expect to get the usual salary for this type of work.
Can you tell me about the benefits you provide?
What benefits does the company give?
We provide full medical and dental coverage.
We give health and dental insurance.
Thats very generous.
Thats very good.

When is the position available?

When does the job start?

Well contact you next week.

Well get in touch with you next week.
Its been a pleasure meeting you.
Ive enjoyed meeting you.

I hope to hear from you soon.

I look forward to hearing from you soon.

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Everyday Dialogues
Job Interview
3. Expand Your Vocabulary
Match the words on the left with the correct meaning on the right.

1. personnel director

a. duties

2. hire

b. manage, be in charge of

3. resume

c. usual pay for a certain job

4. qualifications

d. money paid for work

5. proficient

e. get in touch with

6. position

f. give a job to, employ

7. responsibilities

g. open, ready to use, ready to do

8. supervise

h. skills, experience, education

9. salary

i. person who can tell about you

10. benefits

j. person in charge of hiring

11. contact

k. able to do something, skilled

12. going rate

l. written summary of your skills, education, and experience

13. available

m. things you receive from an employer in addition to salary

14. reference

n. job

Everyday Dialogues
Job Interview
4. Dialogue Building
Complete the dialogue below with the appropriate expressions.
Interviewer:

Hello,

.
.

Applicant:

Interviewer:

Applicant:
Interviewer:

Thank you.

Applicant:

Yes. Ive had

you have several years of office experience.

Interviewer:
Applicant:

Interviewer:

experience.
your qualifications.

I see that you have excellent references.

the position?

Applicant:

Yes. What are the

Interviewer:

Were looking for someone

Applicant:

What are the office hours?

in this position?

Interviewer:
Applicant:

.
?
I expect to be paid
Can you tell me about the benefits you offer?

Interviewer:

Yes.
.

Applicant:
?
Interviewer:

Were hoping the successful applicant can start at the beginning of next month. Well
finish our interviews tomorrow and make a decision by the weekend.
next week.

Applicant:

Thank you very much.

Interviewer:

Thank you for coming in to see us, Mr. Stevens.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

Everyday Dialogues
Looking for an Apartment
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns being each
character. Practice your intonation and pronunciation.

Ellie: Hi, Im calling about your ad for the apartment for rent.
Landlord: Oh yes.
Ellie: Can you give me a little more information, please?
Landlord: Sure. What would you like to know?
Ellie: How many rooms does it have?
Landlord: It has an L-shaped living room dining room, a small
kitchen, two bedrooms, one large bathroom and a small one off the
master bedroom.
Ellie: How much is the rent?
Landlord: Its $600.
Ellie: Is it carpeted?

Find New Expressions

Landlord: No. It has hard wood floors throughout.

Write down any useful or new expressions and

words in the fields below.

Ellie: Is there a parking spot?

Landlord: There are two spaces available.
Ellie: Is parking included in the rent?

New Words List

Landlord: One space is included. If you want the other spot, you ll
have to pay an extra $20 per month.
Ellie: What about utilities?
Landlord: Heat, water and electricity are included. You just have to
pay for cable and telephone.
Ellie: Do I have to sign a lease?
Landlord: No. You just have to give one month notice if you want to
move out.
Ellie: Is there a damage deposit?
Landlord: Yes. Its $300, half a months rent.
Ellie: Is it okay to have a pet?
Landlord: Small pets are allowed.
Ellie: One more thing. Is it close to a major bus route?
Landlord: Yes, theres a bus stop just one block away.
Ellie: Great. When can I see it?
Landlord: How about 2:00 this afternoon?
Ellie: Thats fine. Oh, I forgot to ask. When is it available?
Landlord: Its available immediately.
Ellie: Okay. See you at two. Thanks.
Landlord: See you. Bye.

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Everyday Dialogues
Looking for an Apartment
2. Practice
Work with your partner. Role-play the dialogue, substituting the different expressions below. Then reverse roles.
Im calling about your ad for the apartment for rent.
the house
the townhouse
the duplex
the bachelor suite

Can you give me a little more information, please?

Could you give me a little more information, please?
Could you tell me a little more about it?

How many rooms does it have?

How many rooms are there?
bedrooms
bathrooms

What would you like to know?

What do you want to know?
What information would you like?
How much is the rent?
Whats the rent?

Is it carpeted?
Does it have carpeting?
Does it have blinds?
drapes?
curtains?

Is it air-conditioned?
Does it have air-conditioning?
Does it have a balcony?
a fireplace?
in-suite laundry?

Is there a parking spot?

Does it have a parking spot?

Are there appliances?

Does it have appliances?

Do I have to sign a lease?

Do I need to sign a lease?
Is it necessary to sign a lease?

Is there a damage deposit?

a security deposit?
Do I have to pay a damage deposit?

Is it close to a major bus route?

a school?
a shopping center?
a park?
a bank?

Theres a bus stop just one block away.

Theres a school nearby.
Theres a shopping centre down the
street. Theres a bank at the corner.
Theres a park on the next street.

Great. When can I see it?

Good. When will I be able to look at it?

How about 2:00?

Is 2:00 okay?
Is 2:00 convenient?
Do you want to come at 2:00?

When is it available?
When will it be vacant?
When can I move in?

Its available immediately.

Its vacant now.
You can move in right away.

Is it okay to have a pet?

a dog?
a cat?

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Everyday Dialogues
Looking for an Apartment
3. Vocabulary
Match the words on the left with the correct meaning on the right.

1. landlord

a. heat, electricity, water

2. tenant

b. floor covering

3. lease

c. ready to use

4. damage deposit

d. close

5. available

e. person who rents an apartment

6. bachelor suite

f. written rental agreement

7. utilities

g. window coverings

8. appliances

h. apartment owner

9. convenient

i. fridge, stove, washer, dryer

10. nearby

j. security deposit

11. blinds

k. small apartment for one person

12. carpeting

l. easy to use, easy to do

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Everyday Dialogues
Looking for an Apartment
4. Dialogue Building
Complete the dialogue below with the appropriate expressions.
Caller:

Hi, Im calling about your ad for

Landlord:

Oh yes.

for rent.

Caller:

Landlord:

Sure.

Caller:

How many

does it have?

Caller:

How much

Landlord:

Its $

Caller:

Does it have

Landlord:

Yes, it does.

Caller:

Is there

Landlord:

Yes, there is.

Caller:

Is

Landlord:
.
?
?
included in the rent?

Landlord:

Caller:

utilities?

Landlord:
.
Caller:
Landlord:

deposit?
Yes.

Caller:
Landlord:

Small pets are allowed.

Caller:

One more thing. Is it close to

Landlord:

Yes, theres

Caller:

Great. When can I see it?

Landlord:
Caller:

?
Thats fine. Oh, I forgot to ask. When
?

Landlord:

immediately.

Caller:

Okay. See you later. Thanks.

Landlord:

See you. Bye.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

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Everyday Dialogues
Making an Appointment
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns
being each character. Practice your intonation and
pronunciation.

Receptionist: Doctors office.

Patient: This is Ruth Perez. Id like to make an
appointment with Dr. Barnes.
Receptionist: Why do you want to see the doctor?
Patient: I have a sore throat.
Receptionist: How long have you had it?
Patient: Ive had it about three days.
Receptionist: Can you come in tomorrow morning
at 11:00?

Find New Expressions

Write down any useful or new expressions and words in
the fields below.

Patient: Yes, thats fine.

New Words List

Receptionist: Okay. Well see you tomorrow, Ms.

Perez.
Patient: Thank you. Bye.

2. Practice
Work with your partner. Role-play the dialogue, substituting
the different expressions below. Then reverse roles.

Id like to make an appointment with Dr. Barnes.

Can I make an appointment with Dr. Barnes.
Is it possible to see Dr. Barnes this week?

...continued on the next page

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Everyday Dialogues
Making an Appointment
2. Practice - continued
Why do you want to see the doctor?
Whats the
problem? Whats
the matter?
I have a sore throat.
a fever.
a rash.
a back-ache.
a bad cold.

How long have you had it?

How long have you been sick?
When did it start?

Can you come in tomorrow morning at 11:00?

Is tomorrow afternoon at 4:00 convenient?
How is Thursday at 2:00?
Is Friday at 12:30 okay?
I could fit you in today at 1:00.
What about this afternoon at 3:00?
You can pick it up about three oclock.
It will be ready this afternoon.
You can get it later today.
Well see you tomorrow.
Well see you on Friday.
See you this afternoon.

About three days.

Ive had it for a
week. Since Monday.
It started two days ago.
Yes, thats fine.
Okay, thats good.
Sure.
Could I come in sooner than that?
I cant make it then. Is there another time I could come?
Im sorry. Im busy then. Is there something else
available?

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Everyday Dialogues
Making an Appointment
3. Vocabulary
Match the questions and responses.
1. Whats the problem?

Since Friday.

2. How long have you had it?

How about tomorrow at 3:00?

3. Is Friday at 2:00 okay?

I have a bad headache.

4. When did it start?

Yes. Thats fine.

5. Is there something else available?

Last week.

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4. Dialogue Building
Complete the dialogue below with appropriate expressions.

Receptionist:

Doctors office.

Patient:

Receptionist:
Patient:

I have

Receptionist:

Patient:

Last Friday.

Receptionist:

Patient:

Im sorry.

Receptionist:
Patient:

Okay. Thats fine.

Receptionist:
Patient:

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

3
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Everyday Dialogues
Ordering Food
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns being
each character. Practice your intonation and pronunciation.

Waiter: Can I take your order now?

Customer: Could you give me a few more minutes?
Waiter: Certainly. Take your time.
(a few minutes later)
Waiter: Are you ready to order now?
Customer: Yes. Id like an 8 oz. steak please.
Waiter Would you like potatoes or rice with your steak?
Customer: What kind of potatoes do you have?

Find New Expressions

Waiter: We have baked, mashed, or French fries.

Write down any useful or new expressions and

words in the fields below.

Customer: Ill have French fries please.

Waiter: And how would you like your steak done?

New Words List

Customer: Medium-rare, please.

Waiter: Would you like anything to start?
Customer: Ill have a salad please.
Waiter: We have Greek, Italian, and Caesar salad, as well as a
house salad.
Customer: Ill have the house salad with oil and vinegar
dressing.
Waiter: Would you like a beverage?
Customer: Ill have a large diet Coke.
Waiter: And would you like anything for dessert?
Customer: What do you suggest?
Waiter: The apple pie is my favorite.
Customer: Okay. Ill try that.
Waiter: Ill put your order in and be right back with some hot
rolls and butter.
Customer: Thank you.

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2. Practice
Work with your partner. Role-play the dialogue, substituting the different expressions below. Then reverse roles.
Can I take your order now?
Would you like to order now?
Are you ready to order now?
Have you had time to look at the menu yet?
Could you give me a few more minutes?
Can I have a few more minutes, please?
Id like a few more minutes.
Im not quite ready. I need a few more minutes.
Id like the roast beef please.
fried chicken
grilled salmon

Certainly. Take your time.

Of course. Dont hurry.
Sure. Ill come back in a few minutes.

Id like an 8 oz. steak please.

Ill have a 12 oz. steak please.
Can I please have the rack of lamb.
Can I have the pork roast.

How would you like your steak done?

Ill have baked potatoes.

Id like
Ill take
Would you like anything to start?
Would you like anything to begin with?
Would you like an appetizer?
soup?
a salad?

We have a Greek, Italian, and Caesar salad, as well as a house salad.

in addition to a house salad
We have a Greek, Italian, Caesar and house salad.

Ill have the house salad with oil and vinegar dressing.
Thousand Island dressing.
Italian dressing.
French dressing.
blue cheese dressing.
Would you like a beverage?
Coke.
Would you like anything to drink?
Will there be anything to drink?

Rare, please.
medium rare
medium
medium well
well done.

Ill have a large diet

a cup of coffee.
Just water, please.

Ill be right back with some hot rolls and butter.

Ill be back in a minute with your water.
Ill be back right away with your cutlery and

What do you suggest?

What do you recommend?
Whats good?
Any suggestions?

The apple pie is my favorite.

The chocolate mousse is delicious.
The lemon cheesecake is wonderful.
The strawberry tart is fantastic.
napkins.

Okay. Ill try that.

Id like that. Ill
order that. Ill
take that.

Everyday Dialogues
Ordering Food
3. Expand Your Vocabulary
Work with your partner. Fill in the chart below with as many food items as you can think of.

Appetizer - First
Course

Entre - Main
Course

Side Dish

Dessert

Beverage

Ex. salad

steak

French fries

pie

coke

3
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4. Dialogue Building
Complete the dialogue below with the appropriate expressions.
Waiter:

now?

Customer:

a few more minutes.

Waiter:

(a few minutes later)

Waiter:

Customer:

Yes.

please.

Waiter:

Would you like

with
?

Customer:

What kind of potatoes do you have?

Waiter:

We have

Customer:
Waiter:

French fries please.

And how would you like your

done?

Customer:

, please.

Waiter:

Customer:

Ill have a salad please.

Waiter:

We have Greek, Italian, and Caesar salad, as well a house salad.

Customer:

the house salad with

dressing.

Waiter:

Customer:

large diet Coke.

Waiter:

And would you like anything for dessert?

Customer:

What

Waiter:
Customer:

Okay.

Waiter:

Ill put your order in and

Customer:

Thank you.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

4
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Everyday Dialogues
Weekend Plans
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns
being each character. Practice your intonation and
pronunciation.

Bill: Hi Amy. Its Bill.

Amy: Hi Bill. How are you doing?
Bill: Not bad. Im calling to talk about the weekend. Have
you got any plans yet?
Amy: No, not yet. What did you have in mind?
Bill: How about going to a hockey game on Saturday
night?
Amy: I dont really feel like a hockey game. I did that last
weekend.
Bill: Well then, what about going out for dinner?

Find New Expressions

Write down any useful or new expressions and words in
the fields below.

Amy: Id rather go to a movie.

Bill: Okay. That sounds good. Do you want me to pick
you up?

New Words List

Amy: No. Thats okay. I can meet you at the theater.

Bill: Okay. Lets talk on Saturday morning and arrange
the time.
Amy: Great. Ill talk to you then. Bye.
Bill: Bye.

2. Practice
Work with your partner. Role-play the dialogue, substituting
the different expressions below. Then reverse roles.

How are you doing?

How are you?
Hows it going?

Not bad.
Pretty good.
So so.
...continued on the next page

1
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2. Practice - continued
Im calling

to talk about the weekend.

to find out about the weekend.
to see about the weekend.

What did you have in mind?

What were you thinking about?
Did you have any ideas?

How about going to a hockey game?

...playing golf?
...playing tennis?
Would you like to go to a baseball game?
Do you want to go to a bar and listen to some music?

What about going out for dinner?

...going to a concert?

I dont really feel like a hockey game.

Im not really in the mood for a hockey game.
I dont really want to go to a hockey game.

Id rather go to a movie.
Id prefer to go to a movie.
Id like to go to a movie instead.

That sounds good.

That sounds fine.
That sounds great.

Do you want me to pick you up?

Should I pick you up?
Should I come and get you?

No. Thats okay. I can meet you at the theater.

Thats alright. Ill meet you
at the theater.
at the bar.
at the arena.
at the golf course.
at the tennis court.
at the concert hall.
at the stadium.

Lets talk on Saturday and arrange the time.

Ill call you on Saturday morning and we can decide what time
to meet.
Ill call on Saturday morning to make definite plans.

3. Vocabulary
Match the activity with the location.
1. play golf
2. play tennis
3. see a movie
4. watch a hockey game
5. watch a baseball game
6. listen to music
7. eat dinner

a. at the bar
b. at the arena
c. at the course
d. at the restaurant
e. at the court
f. at the theater
g. at the stadium

2
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4. Dialogue Building
Complete the dialogue below with appropriate expressions.

Bill:
Amy:

Hi Amy. Its Bill.

Hi Bill.

?
. Im calling

Bill:

. Have you got any plans yet?

Amy:

No, not yet.

Bill:
on Saturday night?
Amy:

Bill:

.
I did that last weekend.
Well then,
?

Amy:
Bill:

go to a movie.
Okay.

.
?

Amy:

No.

Bill:

Okay.

Amy.

Great. Ill talk to you then.

Bill:

Bye. Bye.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from page 2. Then practice the
dialogue and present it to your class.

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Everyday Dialogues
Returning an Item
1. Dialogue Reading
Read the dialogue with your partner a few times. Take turns
being each character. Practice your intonation and
pronunciation.

Clerk: Can I help you?

Customer: Yes. Id like to return this jacket.
Clerk: May I ask why youre returning it?
Customer: I bought it for my son, but its too small.
Clerk: Do you have your receipt?
Customer: Yes, here it is.
Clerk: Im sorry. This jacket was on sale. There are no
refunds on sale items. You can exchange it for
something else or we can give you a credit note.

Find New Expressions

Write down any useful or new expressions and words in
the fields below.

Customer: Do you have the jacket in a larger size?

New Words List

Clerk: Let me check.... (a minute later) Im afraid

were all sold out.
Customer: Okay, Ill take a credit note. How long is it
good for?
Clerk: Its good for a year.
Customer: Okay. Ill come back next week and see if I
can find something else he might like.

2. Practice
Work with your partner. Role-play the dialogue, substituting
the different expressions below. Then reverse roles.
Can I help you?
May I help you?
...continued on the next page

1
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2. Practice - continued
Yes, Id like to return this jacket.
Yes, I want to return this jacket.
this coat.
these pants.

May I ask why youre returning it?

Can I ask why youre returning it?
Could I ask why youre returning it?
Is there something wrong with it?

I bought it for my son, but its too small.

my husband
my daughter
my friend.

Its too small.

It doesnt fit.
He didnt like the color.
She didnt like the
style.

This jacket was on sale.

This jacket was reduced.

There are no refunds on sale items.

We dont give refunds if the items are on sale.
We dont give you your money back if the item is on sale.

Do you have the jacket in a larger size?

a smaller size.
in a different color.

Let me check.
Let me see.
Let me look.

How long is it good for?

How long is it valid for?
How long can I use it?
When do I have to use it by?

Its good for a year.

Its valid for a year.
You have a year to use it.

Do you have your receipt?

your bill
sales slip

Im afraid were all sold out.

Im sorry. Were all sold out.
Im sorry. We dont have any more.

3. Vocabulary
Match the words or expressions on the left with the correct meaning on the right.
1. return

available to buy

2. receipt

trade

3. on sale

give back

4. check

no more available to buy

5. refund

able to use

6. exchange

bill, proof of purchase

7. credit note

reduced price

8. valid

give back money

9. for sale

look for

10. sold out

paper stating a certain value of merchandise a

store owes you

Everyday Dialogues
Returning an Item
4. Dialogue Building
Complete the dialogue below with appropriate expressions.

Clerk:
Customer:

?
Yes.

.
why you re returning it?

Clerk:
Customer:

I bought it for
.

Clerk:

Do you have your

Customer:

Yes, here it is.

Clerk.:

I m sorry. This jacket was

.
. You can exchange it for

something else or we can give you a credit note.

Customer:

Do you have the

?

Clerk:

(a minute later)

Customer:

Okay, I ll take a credit note.

?

Clerk:

It s

Customer:

Okay. I ll come back next week and see if I can find something else he

for a year.

might like.

5. Write your own dialogue

Work with a partner and write your own new dialogue using any phrases from
page 2. Then practice the dialogue and present it to your class.

3
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photocopied by members of [Link] in accordance with membership terms and conditions. Contact info@[Link] for complete details.