Body Language in Communication
Uploaded by
joanBody Language in Communication
Uploaded by
joanBODY LANGUAGE
IN
COMMUNICATION
By Gaurav Gupta
Manager, HR
What do we mean by Body Language
??
The medium through which
people and animals
communicate using
gestures, expressions and
posture.
Why is Body Language
important?
Body language plays a big role in
intuition as it gives us messages about
the other person, that we can interpret
at an intuitive level.
55
% 7%
38
%
Source: www.google.com
Components of Body
Language
Source: www.google.com
Facial Expressions
There are some universal facial
expressions; a smile, a frown, etc.
Eye contact is direct and powerful.
The use of eye contact varies
significantly from culture to culture
Gestures
Fidgeting shows boredom and
restlessness.
Pressing fingers together to form a
steeple shows interests,
assertiveness and determination.
Touching the nose or rubbing eyes
indicates discomfort.
A hand to the back of the neck may
indicate withdrawal from a
conversation.
Open Stance
Interested people always have an erect
posture, pay attention and lean forward
A firm handshake will give the impression
of assertiveness or honesty
People showing open hands, both feet
planted on the ground are accepting
A head tilted to the side indicates
interest
Closed Stance
Leaning backwards demonstrates
aloofness or rejection
Folding arms across ones chest or body is
protective and gives the impression of a
closed, guarded and defensive character.
People with arms folded, legs crossed
and bodies turned away are signalling
that they are rejecting messages.
A head down is negative and judgmental
Space
There are four distinct zones in which
most people operate:
Intimate Area 15-50 cm
Personal Area 0.5-1m
Social Area 1-3m
General Area 3m
NONVERBAL BEHAVIOR INTERPRETATION
Brisk, erect walk Confidence
Standing with hands on hips Readiness, aggression
Sitting with legs crossed, foot kicking slightly Boredom
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands in pockets, shoulders hunched Dejection
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration, apprehension
Locked ankles Apprehension
Head resting in hand, eyes downcast Boredom
Rubbing hands Anticipation
Sitting with hands clasped behind head, legs crossed Confidence, superiority
Open palm Sincerity, openness, innocence
Pinching bridge of nose, eyes closed Negative evaluation
Tapping or drumming fingers Impatience
Steepling fingers Authoritative
Patting/fondling hair Lack of self-confidence; insecurity
Tilted head Interest
Stroking chin Trying to make a decision
Looking down, face turned away Disbelief
Biting nails Insecurity, nervousness
Pulling or tugging at ear Indecision
Dos and the Don'ts
How do I know as to what I am doing is
right or not ..????
OR
What is My Body Language like !!!!!
Let us find out.
Dont cross your arms or
legs
Have eye contact, but dont
stare
Dont be afraid to take up
some space
Relax your shoulders
Nod when they are
talking
Dont slouch, sit up
straight
Lean, but not too much
Smile and laugh
Dont touch your face
Keep your head up
Slow down a bit
Use your hands more
confidently
Dont stand too close
Dont fidget
Keep a good attitude
Q&A
THANK YOU
