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Michelle Gunn's Professional Resume

Michelle Gunn is seeking a career opportunity. She has over 7 years of experience as a barista and barista trainer at Starbucks, where she leads by positive example and engages in continuous communication to address team challenges. Gunn has a Bachelor's degree in Organizational Leadership from Arizona State University and a nursing certificate from Casa Loma College. She has strong skills in team leadership, problem solving, time management, and active listening.

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75 views2 pages

Michelle Gunn's Professional Resume

Michelle Gunn is seeking a career opportunity. She has over 7 years of experience as a barista and barista trainer at Starbucks, where she leads by positive example and engages in continuous communication to address team challenges. Gunn has a Bachelor's degree in Organizational Leadership from Arizona State University and a nursing certificate from Casa Loma College. She has strong skills in team leadership, problem solving, time management, and active listening.

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MICHELLE GUNN

4919 N. Millbrook Ave Unit 102, Fresno, CA 93726


C: 310-500-5194 michelletgunn@gmail.com

EDUCATION
BACHELOR OF ARTS Organizational Leadership
Arizona State University
GPA 3.63
Online Anticipated December 2017
NURSING CERTIFICATE Vocational Nurse
Casa Loma College
GPA 3.25
Hawthorne, CA Graduated 2010

SKILLS
Team Leadership ! Time Management
Skilled Problem Solver ! Multitasking
Data Analysis ! Bookkeeping
Coachable ! Design
Goal Oriented ! Active Listening

WORK HISTORY
STARBUCKS COFFEE COMPANY
Barista Trainer/ Shift Supervisor Fresno, CA June 2014-Current
Leads by a positive example in the delivery and behaviors of the Starbucks culture,
values and organizational mission.
Engaged in continuous communication with management team to address team
successes and challenges as it relates to the training progress of new team members.
Encourages and practices feedback amongst team members to help foster a
collaborative team based working environment.
Continually anticipates customer and store needs through the constant evaluation of
the working environment.
Adheres to all cash management policies and ensures proper cash management
practices are followed by each shift team

REDWOOD COMMUNITY SERVICES


Office Assistant Manager/ Administrative Assistant Ukiah, CA August 2013-June 2014
Managed schedules, organized office functions, and managed daily schedule
MICHELLE GUNN
4919 N. Millbrook Ave Unit 102, Fresno, CA 93726
C: 310-500-5194 michelletgunn@gmail.com

Served as a go-to-person regarding any administrative and operational related functions


Performed basic accounting functions including cash reconciliations and client spending
funds
Answered, screened and redirected an average of 40 telephone calls with professionalism
and efficacy
Maintained building compliance to OSHA standards and conducted safety trainings for
25+ employees
STARBUCKS COFFEE COMPANY
Barista / Barista Trainer Torrance, CA June 2010-August 2013
Maintained cafe operations to a high standard of quality by actively engaging in the
merchandising, cash handling, food preparation, and customer service responsibilities.
Handled all customer relations issues in a gracious manner and in accordance with
company policies
Leads by a positive example in the delivery and behaviors of the Starbucks culture,
values and organizational mission.

REFERENCES

Jeremy Regier
Store Manager, Starbucks
704 W. Shaw Ave
Fresno, CA 93704
Jeremy.regier@yahoo.com

Danielle Lower
Program Manager of Operations, Redwood Community Services
780 S. Dora
Ukiah, CA 95482
Lowerd@rcs4kids.org

Randy Matsumoto
Store Manager, Starbucks
1904 Artesia Blvd
Redondo Beach, CA 90278
Randyisgrim@gmail.com

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