AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com
Objective: Seek the Position of Clothing Store Manager
SUMMARY: Top notch Clothing Store Manager with huge experience in
providing professional and positive leadership that creates and encourages an
environment of teamwork and mutual respect, where both customers and
associates are valued; driving sales by providing an excellent shopping
experience for the customer; ensuring that the store fulfills established
financial goals and objectives and meets operational and merchandising
standards by following Company guidelines, policies, and procedures.
Summary of Qualifications
Over twelve years experience.
Strong ability to focus on the customer's total experience.
Exceptional ability to demonstrate leadership of associates through
positive professional conduct.
Uncommon knowledge and ability to conduct store business with
integrity, and personally adhere to established policy and procedure.
Profound ability to organize, prioritize and balance the functions of the
business as required.
In-depth time management skill.
Remarkable ability to encourage diversity, mutual respect, and
teamwork.
Strong ability to train, mentor, and coach other associates to develop
their talents and skills.
Exceptional ability to effectively communicate with supervisors, peers,
subordinates, and customers.
Strong ability to motivate self and others.
Exceptional ability to resolve issues and conflicts fairly, consistently,
and promptly.
Great ability to work effectively under pressure.
Professional Experience
Metro Exquisite Clothing, Minneapolis, MN
2002 - Present
Store Manager
Create an outstanding store environment where the Customer enjoys shopping and the
associate enjoys working.
Hire outstanding individuals in every position and provide the training and development to
make each associate successful in serving the customer and performing their duties in the
store.
Communicate and effectively manage all Company programs and store activities.
Ensure a premier level of internal and external customer service.
Create a positive working environment for all store associates by valuing and encouraging
diversity, mutual respect, and teamwork.
Achieve sales, shrinkage, expense, and profit goals.
Ensure that total store operations are carried out in accordance with established standards,
policies, and procedures.
Execute and maintain merchandise presentation and housekeeping standards in all areas.
Direct loss prevention and safety activities to protect company assets and ensure the safety
and security of associates and customers.
Ensure that the store is adequately staffed with qualified individuals at all times.
Ensure that all associates receive effective training and continual feedback through
coaching, counseling, and recognition.
Provide ongoing performance management for all associates, and invite associate comments
and interaction.
Identify and develop associates for promotional opportunities and future assignments to
meet current and future business needs.
Represent the Company and the store in the local community, and create an ongoing
mutually beneficial civic relationship.
Perform other duties as may be assigned.
Metro Exquisite Clothing, Minneapolis, MN
1998 - 2002
Assistant Store Manager
Created a customer focused store environment through leadership and example.
Created a positive working environment for all store associates by valuing and encouraging
diversity, mutual respect, and teamwork.
Represented the company and the store in the local community.
Planned, prioritized, and balanced the functions of the business as required to meet
objectives.
Implemented assigned company programs and activities.
Achieved results through timely completion of assigned tasks and activities.
Supported attainment of store sales and shrinkage objectives.
Ensured that total store operations are carried out in accordance with established standards,
policies, and procedures.
Protected company assets and ensured a safe work environment by adhering to established
Loss Prevention policies, programs, and procedures.
Provided direct and indirect supervision of assigned areas, activities, and tasks.
Accounted for ad sets, permanent markdowns, merchandising, recovery, and maintaining
store cleanliness as assigned.
Ensured that total store operations are carried out in accordance with established standards,
policies and procedures.
Ensured that all associates in assigned areas receive effective training and continual
feedback through coaching, counseling, and recognition.
Trained, mentored, and coached associates to develop their talents and skills.
Worked in partnership with Store Manager on performance management, progressive
discipline, and conflict resolution.
Exel Clothing Inc., Minneapolis, MN
1996 - 1998
Customer Service Supervisor
Assisted in training all cashiers in all front-end policies and procedures, including training of
new cashiers and cross training of other associates.
Assisted in communicating all information to cashiers regarding special promotions and sale
items.
Expedited front lines, directed flow of customers, and ensured that each customer received
outstanding customer service by providing a friendly environment, which included greeting
and acknowledging every customer, maintaining solid product knowledge and all other
aspects of customer service.
Authorized and ensured validity of customer returns, exchanges, check authorizations, and
voids.
Oversaw compliance of cashiers with established Company policies and standards, such as
safekeeping of Company funds and property, personnel practices, security, sales and record-
keeping procedures.
Provided orderly maintenance of front-end equipment and supplies.
Accurately and efficiently rung up sales and accurately maintained all cash and media at the
registers.
Communicated customer requests to management.
Entered all media from register into tally program.
Maintained orderly appearance of register area and supplies stocked.
Performed any other tasks as assigned from time to time by any manager.
Exel Clothing Inc., Minneapolis, MN
1994 - 1996
Retail Sales Person
Ensured that customers have a rewarding experience that kept them coming back time after
time.
Demonstrated excellent customer service skills, meeting hourly selling and expressed credit
goals.
Provided product knowledge to customers and worked as part of a team to meet individual,
department and store objectives.
Education
Bachelor of Science Degree in Business Administration
University of New York (1996)
