Level 2
Principles of Team Leading
Assessment Pack
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
M&L Principles of Team Leading
The Workbook
Purpose
The purpose of this workbook is to support you, the learner, as you gather and record evidence to
show understanding towards your qualification. This is a unit designed to increase your knowledge of
team leadership. It will introduce key principles of team leadership, leadership styles and motivation
techniques.
Content
The workbook covers all of the criteria required to achieve this unit. You may choose to complete
some or all of the tasks listed. If you choose not to complete this workbook, or only complete some of
the tasks, other supporting evidence must be submitted to your Regional Trainer to show that all the
assessment criteria in this unit have been fully achieved.
Regional Trainer
Your Regional Trainer will also support you to complete the workbook. He or she will discuss the
workbook with you and answer any questions you may have on what you need to do. The Regional
Trainer will make sure that you fully understand what you will need to learn in order to record your
answers in your workbook.
What you need to do:
1. You may want to add additional pages as required or use the blank pages at the back of the
workbook for any notes or to complete questions where you run out of space. Please ensure that you
have signed and dated every attachment before submission.
2. When you are ready to submit your work, please complete the unit sign off form at the end of the
document.
3. You are now ready to start completing your workbook.
Good Luck!
Principles of Team Leading v2.0 August 2015
1
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
Title Principles of Team Leading*
Skills CFA Reference M&L 6
Level 2
Credit Value 5
GLH 37
Unit Reference No. R/506/2294
Unit aim(s) This unit aims to develop knowledge and understanding required to lead a
team. Upon completion of this unit, learners will have developed an
understanding of key team leading principles, including leadership styles, team
dynamics and team motivation. Learners will also develop an understanding of
techniques used to manage the work of teams and the impact of change
management within a team.
Learning Outcomes Assessment Criteria
The learner will: The learner can:
1. Understand leadership 1.1 Describe characteristics of effective leaders
styles in organisations 1.2 Describe different leadership styles
1.3 Describe ways in which leaders can motivate their teams
1.4 Explain the benefits of effective leadership for organisations
2. Understand team dynamics 2.1 Explain the purpose of different types of teams
2.2 Describe the stages of team development and behaviour
2.3 Explain the concept of team role theory
2.4 Explain how the principle of team role theory is used in team building and
leadership
2.5 Explain typical sources of conflict within a team and how they could be
managed
3. Understand techniques used to 3.1 Explain the factors to be taken into account when setting targets
manage the work of teams 3.2 Describe a range of techniques to monitor the flow of work of a team
3.3 Describe techniques to identify and solve problems within a team
4. Understand the impact 4.1 Describe typical reasons for organisational change
of change management 4.2 Explain the importance of accepting change positively
within a team 4.3 Explain the potential impact on a team of negative responses to change
4.4 Explain how to implement change within a team
5. Understand team motivation 5.1 Explain the meaning of the term ‘motivation’
5.2 Explain factors that affect the level of motivation of team members
5.3 Describe techniques that can be used to motivate team members
5.4 Explain how having motivated staff affects an organisation
Additional Information about the Unit
Unit expiry date 31 August 2017
Details of the relationship between the unit Management & Leadership (2012) National
and relevant national occupational standards or other Occupational Standards:
professional standards or curricula (if appropriate) • CFAM&LBA3 - Lead your team
Assessment requirements or guidance N/A
specified by a sector or regulatory body (if appropriate)
Skills CFA
Support for the unit from an SSC or other appropriate
body (if required)
15.3
Location of the unit within the subject/sector classification
system
Name of the organisation submitting the unit Skills CFA
Availability for use Shared
Principles of Team Leading v2.0 August 2015
2
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
Section 1: Understanding leadership styles in organisations
AC 1.1
Describe characteristics of effective leaders
You are required to describe the principal features of five or more characteristics of effective leaders. (Note
that it is not sufficient to merely list five or more characteristics.)
Integrity : this skill is important because rappresent how your team can have trust on you, and how treat all
component of team at same level.
Professional : A Leader not professional can`t ispiring his staff because they see him not expert of his job.
Organised: without organization a Leader will appear mess so can`t be also good comunicator.
Ispirational : A Leader with this caratheristic can be a model for his team , help them how to find out solution
for their problem and not just order stuff to do.
Passionate : A Leader with Passion can transport his group to enjoy to work and not just work because we
have to do it.
Principles of Team Leading v2.0 August 2015
3
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 1.2
Describe different leadership styles
You are required to describe the principal features of three or more leadership styles. (Note that it is not
sufficient to merely list three or more leadership styles.)
Directing : give direct istruction clear especially to a new employer.
Supporting : some staff need continuos support from his leader , reassurance and encouragement.
Coaching : when there are more experiences people , you can ask their idea to develop the work better,
this is coaching style.
Delegating : when there are experience people that usualy what to stuff alone because their are very
confindence with , so you can delegate them for new responsability and give more authority.
Principles of Team Leading v2.0 August 2015
4
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 1.3
Describe ways in which leaders can motivate their teams
You are required to describe two or more ways in which motivation theory can be used to motivate your
teams.
equity theory : people fell motivate if the fell treat fairly and equitably
goal theory : people are motivated if they have goal as challenge to achieve.
hygiene factor : it is important factor to motivate staff without it they will become demotivated
Principles of Team Leading v2.0 August 2015
5
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 1.4
Explain the benefits of effective leadership for organisations
You are required to explain how doing two or more of these tasks effectively as a leader will benefit the
organisation. (You may wish to provide examples to illustrate your answer.)
High morale and team spirit : the workers are happy fell in team and produce more for company.
Developing positive customer interaction : positive team will trasport their feeling on customers with greit
impact.
Principles of Team Leading v2.0 August 2015
6
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
Section 2: Understand team dynamics
2.1
Explain the purpose of different types of teams
You are required to explain the purpose of three or more different types of teams
working group : interactions between team members limited to job informations
potential Team : recognises need to be a team,requires more clarity about purpose.
real team : people with complementary skills, clear purpose, goals and ways of working.
Principles of Team Leading v2.0 August 2015
7
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 2.2
Describe the stages of team development and behaviour
You are required to describe all the stages of team development and the team behaviours that are exhibited at
each stage.
Team is develop in 9 steps
shared
objectives
Sense of
commitment
to the team
Free
flow of
information
and
communications
Acceptance
of group
values and
norms
Feelings of
mutual trust
Full
participation
by all
members
The open
expression
of feeling
and
disagreements
The
resolution of
conflict
A lower level
absenteeism,
accidment,
errors and
complaints
Principles of Team Leading v2.0 August 2015
8
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 2.3
Explain the concept of team role theory
You are required to explain the concept of team role theory by describing how each of the basic roles
identified.
team role strenght weaknesses
shaper goal oriented prone to provocation
implementer disciplined inflexible
completer accurated inclined to worry
Resource investigator Extrovert Over-optimistic
Co-ordinator Calm can be seen as manipulative
Team worker Co-operative Indecisive
plant Creative Ignores incidentals
monitor logical
specialist Single minded Contributes on a narrow front
Principles of Team Leading v2.0 August 2015
9
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 2.4
Explain how the principle of team role theory is used in team building and leadership
You are required to explain how knowing the basic roles can be used to build teams and help leadership.
Teams develop through stages which Tuckman describes as Forming, Storming,
Noeming ,Performing,Adjourning.
Forming:team acquaints and establishes ground rules.
Storming :members start tocommunicate their feelings but still view themselves as individuals.
Noeming : People feel part of the team.
Performing : the team works in an open and trusting atmosphere.
Adjourning : The team conducts an assessment of the year and implements a plan for transitioning roles.
Principles of Team Leading v2.0 August 2015
10
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 2.5
Explain typical sources of conflict within a team and how they could be managed
You are required to provide two or more examples that explain how conflict is typically caused within a team and then
go on to explain what you would do to manage that conflict.
Values : someone thing not is corrent the right thing to do.
Style : someone can be very organized some other lazy so leave to do stuff at last time.
how to manage
- Don`t talk when everybody is angry
- encourage everyone to talk even though is unconfortable
- ask people how they would like problems will be resolve
- find different solution not be hurry
- find a solution
- be sure that not happen anymore.
Principles of Team Leading v2.0 August 2015
11
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
Section 3: Understand techniques used to manage the work of teams
AC 3.1
Explain the factors to be taken into account when setting targets
Specific:
the objective should be clear and precise
Measurable:
should be possible measure it.
Agreed/Achievable
for the person who undertaking the work as leader .
Realistic
should be possible to do for the person .
Timed
should be done in one range of time possible.
Principles of Team Leading v2.0 August 2015
12
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 3.2
Describe a range of techniques to monitor the flow of work of a team
You are required to describe the principal features of three or more techniques to monitor the flow of work of a
team.
use flow chart
Start with the event that requires the process to be implemented
Use simple symbols
Map each subsequent on the pathway
Have a clear finish point
Principles of Team Leading v2.0 August 2015
13
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 3.3
Describe techniques to identify and solve problems within a team
You are required to describe the principal features of two or more problem-solving techniques within a team.
Through observation
From feedback systems
Brought to you by your team
Principles of Team Leading v2.0 August 2015
14
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
Section 4: Understand the impact of change management within a team
4.1
Describe typical reasons for organisational change
You are required to describe the principal features of two or more typical reasons for organisational change.
Opportunity to enter a new market or a need to relocate premises or outside the organisation like new
technology.
Principles of Team Leading v2.0 August 2015
15
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 4.2
Explain the importance of accepting change positively
You are required to provide two or more examples that explain the importance of accepting change positively.
Regular, effective, upbeat and
energised communication is essential
for creating a shared understanding of
what lies ahead, and to capture the
hearts and minds of those affected,
gaining their involvement in making
the change happen.
Principles of Team Leading v2.0 August 2015
16
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 4.3
Explain the potential impact on a team of negative responses to change
You are required to explain, using two or more examples, of the potential impact on a team of negative responses to
change.
If the organisation does not respond
to these factors, it will miss the
benefits of the change , its
efficiency, future success.
Principles of Team Leading v2.0 August 2015
17
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 4.4
Explain how to implement change within a team
You are required to use an appropriate change model to explain how to implement change within a team.
About the vision and objectives of the
change.
Why the change is necessary.
What the change may look like and
how it may affect departments and
individual team members.
How the organisation and team
members will benefit from the change.
About roles and responsibilities , for
how the change will be achieved.
The Change project timeframe and
timelines.
About the desired results, so they can
be established.
About progress, by providing regular
updates.
About their contribution to
continuous improvements, by
receiving encouragement and regular
feedback from all employees.
Principles of Team Leading v2.0 August 2015
18
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
Section 5: Understand team motivation
AC 5.1
Explain the meaning of the term “motivation”
You are required to provide a clear and correct explanation of what is meant by ‘motivation’.
Motivation means a need to want to do.
Principles of Team Leading v2.0 August 2015
19
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 5.2
Explain factors that affect the level of motivation of team members
You are required to explain how, according to a theory of motivation, two or more factors affect the level of motivation
of team members.
Motivators : a sense of achievement and opportunities for learning and developing.
Hygiene factors : a dirty place can be reason of dissatisfaction.
Principles of Team Leading v2.0 August 2015
20
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 5.3
Describe techniques that be used to motivate team members
You are required to describe the principal features of two or more techniques that, according to a theory of motivation,
can be used motivate team members.
Security
Achievement
Enviroment clean
Equity same behavior with all worker
Responsability
Principles of Team Leading v2.0 August 2015
21
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
AC 5.4
Explain how having motivated staff affects an organisation
You are required to explain, with two or more examples, how having motivated staff affects an organisation.
High morale and team spirit.
Creation of positive behaviour in teams, including having good interpersonal relations.
Developing positive customer interaction.
Principles of Team Leading v2.0 August 2015
22
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
Assessment decison and feedback
This section will be completed by your Regional Trainer
I can confirm that the result given to the learner is based on a true reflection of the work seen and has been
assessed for validity, authenticity and sufficiency.
Regional Trainer Name Date
What did you do very well?
What could you improve/might you want to consider in future?
What additional work is required in order for you to pass?
I, the learner, have received my feedback and am happy that I understand my result, strengths, weaknesses
and what actions, if any, are required from me to pass this assessment in the future.
Learners signature Date
Principles of Team Leading v2.0 August 2015
23
PRINCIPLES OF TEAM LEADING ASSESSMENT PACK
Confirmation of Authenticity
Learner: I confirm that the evidence supplied within this assessment workbook is my own work and I have
adhered to Lifetime’s plagiarism policy.
Learner Signature
Date
Regional Trainer
Signature
Date
Principles of Team Leading v2.0 August 2015
24
